TAHIMA Oct 17, 2013IT/IS:

A Tongue in Cheek Look at Our "Love/Hate"

Relationship

Bob Short MCSE CCA Sr Systems Administrator – World Vision US Former Supervisor Microsoft Servers Catholic

Heath Initiatives WA/OR

Introduction: Who am I and why am I

here?

Not Every Application Is A Success

Just like Doctors, we all have specialties Help Desk Application Analysts Network / Telecom Engineers Server Engineers Security Engineers Enterprise Architects

How does an I.T. department work?

Calls Prioritized Ticket Created Ticket Routed to “Specialist” Issue Investigation (possible customer

interaction) Issue worked on Issue Resolution (You should get a call!!)

What happens when I call the Help Desk?

F1 = Help Google – BE Careful (Whitehouse) Reboot

Things to try before you call.

Have you tried turning it off and on again

Why do you I.T. guys hate me and my computer?

Why can’t I update my computer myself.

Trying to keep you and your computer safe.

Why security? Lock your computer Windows Logo+L: Lock

the computer (without using CTRL+ALT+DELETE)

Strong passwords Don’t hide your password under the

keyboard HIPPA effects I.T. also!

EHR – Electronic Health Records

Mail Boxes – Your inbox is just that…

File Storage – Keep a good folder structure.

FY folders

SharePoint – What is it and why use it.

Get Organized

Cloud PING IP Address Workstation Server Cat5 Router Switch Citrix

Vocabulary lesson –

http://support.microsoft.com/kb/126449 F1: Help CTRL+ESC: Open Start menu ALT+TAB: Switch between open programs

(Windows + Tab on Windows 7 and later) ALT+F4: Quit program SHIFT+DELETE: Delete item permanently Windows Logo+L: Lock the computer (without

using CTRL+ALT+DELETE)

Bob’s FavoriteShortcuts for navigation

F2: Rename object F3: Find all files CTRL+X: Cut CTRL+C: Copy CTRL+V: Paste SHIFT+DELETE: Delete selection immediately,

without moving the item to the Recycle Bin ALT+ENTER: Open the properties for the

selected object

Bob’s FavoriteShortcuts for navigation