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The top documents tagged [serviceprofit chain]
service marketing
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Service With a Smile- Emotional Contagion in the Service Encounter
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21704020 Integrated Service Strategy a Topic in Service Marketing
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SM7_Ch15_Leadership_ge.pptx
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Closing a sale is like getting a single in baseball. All it does is put you on first base. The only way to advance and score in the game of selling is
217 views
Chapter 9 People as Strategy: Managing Service Employees
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DELIVERING AND PERFORMING SERVICE Chapter 11 Donna J. Hill, Ph.D. Services Marketing Fall 2000
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Accelerating Your Success™ 1 Steve Church President, Avnet Integrated Resources Chief Corporate Business Development & Planning Officer Growing Service
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Enterprise for Health May 7-8, 2007, Rouen, France Carsten Tams The Learning and Reporting System on Corporate Culture
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©The McGraw-Hill Companies, Inc. 2008McGraw-Hill/Irwin Chapter 17 Workforce: Optimizing Human Capital
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Enterprise for Health May 7-8, 2007, Rouen, France Carsten Tams
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Crafting a Full-Bodied IL Program: Using CRM as a Strategic Framework to Maximize Value Lea Briggs – University of New Mexico Lora Leligdon – Dartmouth
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