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The top documents tagged [laws of service maisters]
Waiting line
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Managing Waiting Lines. Lines and Waiting Every day I get in the queue, that waits for the bus that takes me to you … Pete Townshend, Magic Bus
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Chapter 12 Managing Waiting Lines McGraw-Hill/Irwin Service Management: Operations, Strategy, and Information Technology, 6e Copyright © 2008 by The McGraw-Hill
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Managing Waiting Lines McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved
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