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The top documents tagged [itil slide]
11 Zero Downtime with Oracle GoldenGate Paul Steffensen
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Windows Incident Handling Table Top Exercise January 9, 2008
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ITIL Introduction Linpei Zhang April, 2006. What’s ITIL? ITIL (Information Technology Infrastructure Library) is a framework of best practices approaches
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IT Service Management Best Practices – Overview 2/15/2006 John A. Underwood and Steve Sobiech
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The Road to ServiceDesk Plus Christopher Burg American Transmission Co
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