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Services: Design and Quality Chapter 5. Distinctive Characteristics of Services Customer participation Simultaneity Perishability Intangibility Heterogeneity
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New Service Development. 2 Levels of Service Innovation Radical Innovations Major Innovation: new service driven by information and computer based technology
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InfoBoosters: Connecting Texts with Databases BOOST BOX, DEC 9, 2014 NATIONAL NETWORK OF LIBRARIES OF MEDICINE, MIDDLE ATLANTIC REGION ANSUMAN CHATTOPADHYAY,
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