tag! you're it: rfid in the ncsu libraries

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Tag, You’re It: RFID in the NCSU Libraries Mara Mathews University Library Technician, User Experience NCSU Libraries [email protected] Christee Pascale Associate Head, Acquisitions & Discovery NCSU Libraries [email protected] North Carolina Library Association Technology and Trends Round Table February 25, 2014

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This NCLA TNT Webinar presents the use of RFID technology at NCSU Libraries!

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Page 1: Tag! You're It: RFID in the NCSU Libraries

Tag, You’re It: RFID in the NCSU Libraries

Mara Mathews University Library Technician, User Experience

NCSU Libraries [email protected]

Christee Pascale

Associate Head, Acquisitions & Discovery NCSU Libraries

[email protected]

North Carolina Library Association Technology and Trends Round Table February 25, 2014

Page 2: Tag! You're It: RFID in the NCSU Libraries

NCSU RFID Implementation Timeline • 2011: Hunt RFID Team formed • February 2012: 3M selected at RFID vendor • August 2012: Textiles RFID Hold Shelf Pilot • October 2012: Hunt Collection Tagging Project

Planning • November 2012:

– RFID hardware/software arrives & installed – Staff RFID training – Hunt Collection Tagging Project kick-off – Technical Services staff move to Hunt

• December 2012: – Hunt Collection Tagging Project complete (12/12) – Collections moved to Hunt (began 12/17)

Page 3: Tag! You're It: RFID in the NCSU Libraries

Radio Frequency IDentification • Wireless data transfer • Inventory systems, product tracking, access

control, etc. • Library uses:

– Check-in and checkout, including self-checkout – Inventory management – Security

Page 4: Tag! You're It: RFID in the NCSU Libraries

Library RFID Components

1. RFID tags 2. Tag reader /

Encoding stations 3. Self-checkout

stations 4. Hand-held RFID

readers

Page 5: Tag! You're It: RFID in the NCSU Libraries

RFID Tags

Page 6: Tag! You're It: RFID in the NCSU Libraries

RFID Tag Data • Primary ID • Owner library/institution • Set info (number of parts) • Media format • Usage – circulating, reference • Shelf location • Title ALA Privacy & Confidentiality Guidelines: http://www.ala.org/offices/oif/statementspols/otherpolicies/rfidguidelines

Page 7: Tag! You're It: RFID in the NCSU Libraries

Encoding Stations • Conversion station • Pad staff workstation

1. Computer 2. Barcode scanner 3. RFID pad 4. Software (conversion

and/or workstation) 5. RFID printer (optional)

Page 8: Tag! You're It: RFID in the NCSU Libraries

Encoding a Tag 1. Open 3M Conversion Station software and

place a blank RFID tag on the pad 2. Scan barcode using barcode reader 3. Place the RFID tag on the item 4. Done!

Page 9: Tag! You're It: RFID in the NCSU Libraries

Open 3M Conversion Station software and place blank RFID tag on pad

Page 10: Tag! You're It: RFID in the NCSU Libraries

Scan barcode using barcode reader

Page 11: Tag! You're It: RFID in the NCSU Libraries

Tag scan error

Page 12: Tag! You're It: RFID in the NCSU Libraries

Converting the NCSU Collection • Subset of entire collection

– Hunt Open Shelving Collection – Hunt Reference Collection – Hunt niche collections (e.g. Faculty Publications,

Science in Fiction, etc.) • Move materials to single location • Plan the project, create documentation, etc. • Train staff • Tag, tag, tag

Page 13: Tag! You're It: RFID in the NCSU Libraries

Pre-Launch Patterns… of Communication

Page 14: Tag! You're It: RFID in the NCSU Libraries

The Pilot Launch

Information Campaign continues Staff Training LIVE September 2012 • RFID Conversion of

Open Hold materials • Open Hold Shelf • Self-Checkout service

Page 15: Tag! You're It: RFID in the NCSU Libraries

The Pilot: the before

Project Objectives Provide a working prototype that could be transplanted to our new James B. Hunt, Jr. Library Identify some of the physical and logistical limits of setup Suggest a smooth, detailed workflow for RFID Conversion, the Open Hold Shelf service, and the self-checkout service Provide valuable guidance for training, troubleshooting and patron support to be applied at our new James B. Hunt, Jr. Library

Page 16: Tag! You're It: RFID in the NCSU Libraries

RFID at Hunt Library Spring 2013

What’s New? 3M RFID checkout 3M RFID self-check kiosks 3M RFID security gates Electronically printed hold slips Specialization of tasks -- circulation/processing split

Page 17: Tag! You're It: RFID in the NCSU Libraries

The (Happily Ever) After: The Now…

RFID Tagging at Hunt Library Books which live in our open stacks Books and non-media items requested from the BookBot Books placed on the Open Hold Shelf Books that are on Course Reserve and/or part of our Textbook Collection

Page 18: Tag! You're It: RFID in the NCSU Libraries

RFID Conversion Workstation

Page 19: Tag! You're It: RFID in the NCSU Libraries

Open Hold Shelf

Page 20: Tag! You're It: RFID in the NCSU Libraries

AskUs Service Point Staff-mediated check-in and checkout

Page 21: Tag! You're It: RFID in the NCSU Libraries

3M Workstation Circulation interface

Page 22: Tag! You're It: RFID in the NCSU Libraries

Open Hold Shelf Area

Page 23: Tag! You're It: RFID in the NCSU Libraries

3M Self-Check Kiosk Self-check in open stacks

Page 24: Tag! You're It: RFID in the NCSU Libraries

Concerns 1. Preserving patron privacy and transaction confidentiality

2. Browsing of the Open Hold Shelf

3. Removal of RFID tags from books

4. Proximity of Open Hold Shelf to service desk

5. Self-Service Kiosk located on 4th floor near Open Stacks area

6. People leaving the library with unchecked-out materials

Page 25: Tag! You're It: RFID in the NCSU Libraries

Challenges 1. Cradle-style self-checkout kiosk with barcode scanner and desensitizer

2. Proximity and positioning of Open Hold Shelf to integrated service point

3. Two RFID tags on one material

4. Defective tags

5. No RFID tags on material

6. Printed endpapers, front and back pages of book

7. RFID reader set properly to work in combination with our ILS (Sirsi)

8. Closing ILS windows upon transaction completion due to pad sensitivity

9. Multi-item RFID tag scan

10. Interference with our security gates from metal construction scaffolding

11.Patrons with multiple last names

12.Normal human error and technical glitches

Page 26: Tag! You're It: RFID in the NCSU Libraries

Q&A

Page 27: Tag! You're It: RFID in the NCSU Libraries

Thanks! Christee Pascale Associate Head, Acquisitions & Discovery [email protected] 919-513-3833 Mara Mathews University Library Technician, User Experience [email protected] 919-515-4474