tac expertise-as-a-service

The Advisory Council

Powering Performance with Expertise-as-a-Service®

Who Is TAC?Founded in 2002 by Alan Guibord

Former CIO of R.R. Donnelly and Fort James Paper, and former CEO of Computerworld Frustrated that advisory and consulting service delivery took too long, cost too much, information was too generic Saw the need for a suite of services designed to facilitate transformation of corporate IT into a more agile, flexible and responsive organization while lowering fixed costs Created an advisory services and consulting firm designed to help companies and their IT organizations improve their efficiency, effectiveness and overall performance Reformulated traditional delivery models, integrating current technology with the power of networking, to create Expertise-as- a-Service® (EaaS™), the first truly new services delivery model in more than three decades

© Copyright 2013 The Advisory Council, Inc.

Why Use TAC? Source of scalable skills and resources when and where you

need them (We are your bench) Variable cost structure versus fixed cost Constant set of current skills with no need for training More responsive, contextual, and actionable Multiple support forms:

Phone Consultations Personal Advisory Reports (PARs) Comprehensive/Rapid Assessments Consulting Benchmarking, Measurements Mentoring

Unique delivery model: EaaS


Who Uses TAC? Small and medium sized businesses to Fortune 100

enterprises, state and local government agencies IT departments from 1 FTE to hundreds of FTEs and

consultants All major industry verticals including Financial,

Manufacturing, Insurance and Reinsurance, Education, Legal, Biotechnology, Pharmaceutical, and Information Technology

Globally distributed IT with shared services, centralized IT, and distributed IT with completely separate IT services


TAC Expertise-as-a-Service®

(EaaS)

Overview


TAC EaaS

EaaS is a delivery platform designed to provide today’s IT companies of any size with a flexible, scalable, networked set of services and skills which provide the ability to:

Access a broader range of skills Minimize investment/fixed costs Increase personalized support Accelerate services delivery Speed decision-making Reduce Risk

Expertise-as-a-Service® (EaaS)


TAC EaaSThe TAC Expert Network — The Core of EaaS

Broadest coverage in the industry with more than 350 SMEs currently in the network – and growing

Thought leaders, authors, CIOs, patent holders, senior/experienced consultants

Average of 25 years experience in their subject areas

Currently in practice — cutting edge experience

TAC EaaS instantly adds the new services and expertise that your clients have asked for, in the manner in which they need them, with rapid turnaround times.


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TAC EaaS leverages its network of Experts to add turn-key expertise and services to the four major IT service sectors: Advisory Services Consulting Services Performance

Management and Measurement

Leadership, Skills, and Organization Development

TAC EaaS


TAC Expertise-as-a-Service®

(EaaS)

Service Sector Detail


TAC Advisory Services The oldest piece of your clients’ currenttechnology infrastructure is how theysource critical information and advice Current “encyclopedia” delivery model developed 30 years ago Generic, broad–based information not in proper context The clock is ticking – White papers take time to research and write… not to mention read. Information is locked down – licensing agreements prohibit sharing of information – even within a group Expensive – analysts, and researchers, on payroll– costs passed to clients. Direct access to analysts costs even more!


TAC Advisory Services What If… You could instantly add over 300 practicing experts to answer your highly targeted questions by phone or with custom written documents – regardless of how small the question is?What If… The information and advice was made enterprise wide, with no restrictions on use of the information within that enterprise?AND What If… Turn-around time for delivery to you was three to five business days?TAC turns these What Ifs into Can Dos


TAC Advisory ServicesSimply log into TAC portal or Phone TAC Personal Advisor

Request Personal Advisory Report (PAR) or Phone Consultation

Personal Advisor refines question with client

Personal Advisor matches question with subject matter expert(s) in network

Phone consultation is scheduled or PAR written

Feedback is collected after the Expert Call/PAR


Areas of ExpertiseTAC Advisory Services

Strategy and Planning Project Management OfficeEnterprise Architecture/ApplicationsIndustry ApplicationsInformation Security & Data PrivacyIT Business Management Business Intelligence & Data WarehousingApplication Development & Strategies Application Architecture, Middleware & IntegrationIT InfrastructureOrganization DesignHardware/Software AnalysisIT Organization Management Global Deployment/Management of Applications IT/Business StrategyUser Interfaces and FunctionalityGovernanceIT Operations ManagementEnd User Support/DevicesERP & Supply Chain Management

Cloud ComputingTransformation Design/Support Regulatory Compliance Vendor Management Strategies Enterprise Network Architecture/Systems/ManagementApplication Service ProvidersExternal Service Providers & OutsourcingIT Asset ManagementFinancial Management of ITNetworking & Telecom Business Processes & ManagementOperational BenchmarkingCarrier Infrastructure/ServicesData Management & IntegrationDisaster Recovery & Business ContinuityServers & StorageCustomer Relationship ManagementEmerging TechnologiesAnd more…


TAC ConsultingUnparalleled Flexibility

“Bench strength” of over 300 – without the cost All areas of tactical, strategic, operational, functional IT Short-term, long-term, and intermittent time periods On site, off site, hybrid consulting models

Need a consultant for only an hour? Or need them for a longer period, but intermittently throughout a project, and not in a single block of time?

Traditional consulting models simply can’t address these problems.


TAC ConsultingTAC Consultants:

Are experienced senior consultants and thought leaders, patent holders, authors, subject matter experts and sought after public speakers

Real-world success credentials in information technology strategy and planning, process, operations and implementation

Are subject matter experts with an average of 25 years of experience consulting in their subject matter area

Unique approaches and methodologies Are rigorously vetted to ensure quality Cover all areas of IT with depth


TAC ConsultingSample Practice Areas:Business Process• Business Planning and Analysis• Business Process Management• Data Privacy Compliance• Internet Marketing Competitive

Analysis• Risk Management• Sales Force Effectiveness

Hardware Optimization• Hardware Reliability Benchmarks• ROI Analysis for IT Vendors• Storage Performance

Assessment• Vendor and Technology Analysis

Strategy and Planning• IT Cost Reduction• IT Strategy and Plan Reviews• Outsourcing Governance Assessments• Performance Management and Measurement Enterprise Resource Planning

• ERP Optimization• ERP Strategy• SAP Optimization

Software Optimization• ITIL Services / Software Development Process

Improvement• Software Asset Management• Vendor and Technology Analysis

Network & Telecommunications• Enterprise Network Infrastructure

Strategy and Planning• Telecommunications Cost and

Management

And MUCH MORE…


TAC Performance Management & MeasurementEssential Metrics For Effective Decisions

Cost Benchmarking Suite Hardware Reliability BenchmarksSales Force Effectiveness Benchmarks Comprehensive IT AssessmentsRapid Review Assessments SAP Optimization

• Any organization can benefit from measuring and assessing the cost, effectiveness and efficiency of their company and IT group.

• TAC Performance Management & Measurement Services gives you affordable flexibility, rapidly delivering the information that you want and needs at price points to fit well within the budgets of small and medium sized businesses.


Cost Benchmarking SuiteLite:A comparative look into cost, efficiency, and performance

•Select industry, complexity and drill-down options

•Select twenty industry metrics out of more than 2,000

•Select up to three modules

•Personalized reporting done rapidly

Ultra Lite:A report of industry benchmark data contained in our database

•Provides up to twenty predefined metrics associated with each of our assessment modules

•Choose from two to all ten of our assessment modules

•Little data collection required

TAC Performance Management & Measurement

Comprehensive: A fully scalable, customized view of how you stack up to peer companies’ cost, efficiency, and performance

•Over 2000 different metrics in 10 Modules •More than 25

different industries

•Up to 30-50% less expensive than traditional benchmarking


Cost Benchmarking Modules


Help DeskMainframeMidrange Computing

Distributed Computing

Applications Development Applications Support

Telecommunications – PBX

Telecommunications – Wireline

Telecommunications – Wireless

Wide Area Data Networking



Benchmarks to save money and grow revenue.

Hardware Reliability BenchmarkingCompare your break/fix data with hundreds of companiesTarget problem products for replacement, extend the useful life of stable ones.SLAs and post-warranty break- fix can be evaluated and bid based on the repair needs of the

equipment.Anonymous data submissionDrill down by equipment category, type, manufacturer, models, series, and parts.

Sales Force Effectiveness Benchmark

Understand the strengths and weaknesses of the sales force and sales process compared to competitors

Understand the sales force turnover

Understand the sales cycle Understand the required skill sets Recommend a set of actions

necessary to improve sales/sales processes, etc.

Detailed implementation plan


SAP OptimizationAssessment of the current state of your SAP system based on

four key performance indicators – Cost, Productivity, Performance, and Quality

The service includes: Analysis of used standard SAP code mapped to business processes Detailed analysis of unexploited standard code Overview analysis of non-standard code

Identification of performance issues Identification of quality issues

Detailed set of recommendations Detailed implementation plan




Comprehensive and Rapid Review Assessments:Mitigate Risk, Optimize IT Value, Improve Performance, Reduce Cost

Comprehensive Assessment Process Detailed onsite for face-to-face

interviews and data gathering Data analysis and findings

preparation Presentation of findings in written

form Implementation support

Rapid Review Assessment Process 2 days onsite for face-to-face

interviews and data gathering 4 days remote data analysis and

findings preparation 1 day remote web-based

presentation of findings Total Turnaround Time -7 to

10 business days!

Business Intelligence • Contract Lifecycle Management • Data Privacy Compliance • E-Business • Network • Information Security • Enterprise Resource Planning • Information Quality Management • IT

Infrastructure • IT Applications • Electronic Health Records • IT Service Management • IT Measurements • QA & Testing Process • Skills & Competency Management • Storage Area Network • Software Asset

Management Process • Outsourcing Governance • Scorecard and Dashboard


Ensures Optimal Organizational Efficiency and Effectiveness Leadership Coaching and Mentoring

On site and remote Skill and Competency Management

Analysis and assessments Private webinars On-site training and education

Custom “Master Class” presentations Facilitated workshops

Organization Optimization Analysis and Assessments

TAC Leadership, Skills & Organization Development


Leadership Coaching and Mentoring

TAC’s Leadership Coaching and Mentoring service focuses on issues facing top IT executives

Leadership Career Organizational development Strategy

This service provides a secure, confidential means for IT executives to receive personal coaching and direction by industry professionals who have walked in their shoes, gain insights on leadership, learn best practices, and keep up to date with career trends.



Skills and Competency ManagementAnalysis and assessment of the skills available within an

organization Analysis of the skills Analysis of the skills v. requirements Analysis of the skills standards Analysis of the skills development policies

Deliverable:Written report of the assessment findings including recommendations

on skill groups, standards improvements, education requirements, and skill management tools.



Organization OptimizationAnalysis and assessment of a functional IT structure, people,

processes, technologies, and strategy and plan to ensure optimal alignment across the organization.

Deliverable:A written assessment which we use when working with the client to build the optimal organization that is based on business goals and drivers, business requirements, processes, available resources, and technologies that ensure alignment across the organization.



Managing Vendor Partnerships Contracting for SoftwareImprov for IT Professionals IT Asset ManagementIT Contract Management and Vendor Management IT Leadership Development

IT Organizational Transformation IT Valuation (TACometer)Rapid Engineered Mind (R.E.M.) Rapid Implementation Methodology (R.I.M.)Software Asset and License Management Business Analyst Certificate ProgramIT Project Management Certificate Program The Politics of IT Project ManagementMarketing the IT Organization Internally Achieving IT Service ExcellenceConsulting Skills for the IT Professional Business Requirements ManagementIT Project Management:The Human Side of the Equation

Accelerated Diagnostics & Transformation Program

Accelerated Leadership Assessment Program Accelerated Client Relationship/Needs ProgramAccelerated Leadership Coaching Program Accelerated Project Advisory ServicesAccelerated Leadership Development Series Accelerated Demand Management & Fulfillment

Sample Professional Development Offerings*

*includes strategic partner offerings



The Advisory CouncilPowering Performance with Expertise-as-a-Service

Questions?


The Advisory CouncilPowering Performance with Expertise-as-a-Service

Contact Information:Michael GreeneVice PresidentThe Advisory Council+1 781 791 9582 ext. [email protected]

Thank You
