Table of Contents

Contact us

Contracting/Product

Customer Service

Our Services

Our Network

Merit

Performance

Our Vision

Our Mission

Welcome

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Hello!We Are Family Tours

We feel both pleased & honored to introduce ourselves as one of the

leading travel companies in Egypt.

Welcome

We feel both pleased & honored to introduce ourselves as one of the leading travel companies in Egypt

providing a very strong presence in the travel market for the last 32 years since 1984.

Through its integrated branches offering a diverse range of travel products & services covering all the sectors of

tourism trade.

Remember, if you want a lifetime experience for your trip, then your choice is Family Tours, where everything is

supervised by Us the owners ourselves so that we can assure you only the highest quality.

Family Tours is one of the few companies that can offer all over the world a full spectrum of tourism services

with flexible and efficient offers.

We invite you to share our vision and benefit from our expertise, professionalism, flexibility, personalized

approach, strong purchasing power and comprehensive product portfolio.

Family Tours

Ihab MoussaChairman & C.E.O.

Our Mission

• Efficiency, Flexibility and Quality Service with a Personal Touch, State of

the Art Technology, combined with strong purchasing advantages and

Value for Money.

• We’re committed to offer competitive value for money products and

high level services in order to achieve total client satisfaction.

• We want to meet and exceed all business clients’ goals and objectives,

strive for excellence in quality, integrity, and value in all that we do,

through thorough market analysis, continuous offers development.

The main goal has been always quoted ...

“100 % client satisfaction“through our highly quality of used products & services

that will exceed you expectations

• Our Vision

o To lead the operation of touristic services

in Egypt through the constant

improvement, customer satisfaction &

innovation.

o To be a company highly rentable with an

outstanding excellence & with exemplary

relations with the community, the

environment & social responsibility.

PerformanceAward winning

travel company.

Number 1 travel retail in Alexandria & number 11 in

Egypt (based on BSP numbers).

3 Branches over Egypt, 150 employees are working

to satisfy our clients.

1

Merit

Our Network

Family Tours

Suppliers

Partnership

Family Tours has an extended network of branches, affiliated offices, partnership and suppliers in all over the world.

We’re based in Alexandria, with head offices in Cleopatra and operate our own branches Roushdy (Alexandria), Cairo, Dubai

and USA.

Apart from the areas covered with own branch offices, our operation in the rest of the world is covered by the network

of carefully selected suppliers, serving all Family Tours requests & operations, maintaining the same quality & efficiency

standards.

Sister Companies, Partners and Suppliers all over the World

• Make Tourism, Rome, Italy.• Family World Travel & Tourism, Dubai, U.A.E.• EgyThai, Thailand.• bestbooking.travel, booking online system.• Istanbul International Tourism, Turkey.• Riviera Car Rent, Nice, France.• MSC Cruises.

Our Services

International/Domestic ticketing

A high well trained professional ticketing

crew always up to date working to

provide best prices and solutions.

Hotels

Selection of accommodation of all categories

(from low-budget-self-catering units to exclusive

deluxe Hotels, as well as villas and special type

accommodation) at most competitive conditions.

Our Services

Visa &Travel insurance

A highly expert team of visa consultants

who efficiently to guarantee their work as

much as they can.

Hajj & Omra

Family Tours’s dedicated pilgrimage department,

organizes high quality religious trip.

Different categories

Comfortable transportation

Experienced tour leader

Our Services

Honeymooners

Organize & tailor made honeymoon packages

are booked and arranged on a worldwide basis.

being taken care of by our dedicated &

experienced staff who maximize their effort to

add special touches to offer a magical trip with

unforgettable memories.

Meetings & Incentives

• Within our company, there is a department, specialized in the organization of

leisure groups. Our team consists of multilingual and dynamic professionals,

having an extensive experience and knowledge of all aspects of tourism and

an in-depth understanding of all destination, its local facilities and services on

offer.

• They are dedicated to cater any requirement with the most flexibility for any

custom designed package regardless the size of the group (from small special

interest groups to extended congresses) in order to meet any group

specification and budget restriction. We emphasize on creativity, cost-

efficiency and excellence in designing, planning and implementing

outstanding group travel, corporate meetings, incentives and special events.

Meetings & Incentives

• Throughout the years we have built up a vast network of reliable local suppliers and

associates with whom we have strong strategic partnerships: we work closely with

more than 1.000 hotels, all types of dining venues, activity providers, venues, licensed

guides etc…

Special interest group tours (history, culinary, agricultural, sports, painting, spa,

wellness, single holidays, religious & spiritual, nature, walking, hiking, golf etc…).

Corporate meetings & incentives.

Conferences (including audiovisual & technical equipment sourcing, banqueting,

venue decor etc...).

Event management.

Team building activities.

Product launches & presentations.

Cocktails.

Gala dinners.

Themed events.

The guarantee of our success is attributed to our

creativity, consistent professionalism, the high

standard of our service, tailor made products,

attention to detail and the final touch that makes

each program a unique experience for the

participants.

Fairs & Exhibitions

We provide full service event organizers with

experience across a diverse range of industries.

Our team for exhibition and conference services

can provide tailored offers for individual needs

of your business,

so you can select the solutions that are right for

you.

Transportation & Car Hire

Our company is one of the strongest providers of transfers all

over the world, having own suppliers at

the arrival points, stable shuttle bus transfers (365/365, 24/24) from

the main airports to the main tourist regions.

We are in position to cover the transfers of individual clients and

groups.

Our fleet which is used for airport transfers and excursions, as

well as group handling consists of luxury owned and leased busses

as well as mini-busses and limos driven by experienced and in

tourism educated drivers.

In co – operation with reliable local and international car rental

organizations, we offer most competitive rates for car rental

(pre – booked as well as locally reserved).

In co – operation with reliable local and international car rental

organizations, we offer most competitive rates for car rental

(pre – booked as well as locally reserved).

Transportation

& Car Hire

VIP services

VIP Service is a customized top class assistance offered by Family

Tours. Bespoke assistance for each customer VIP Service is an

exclusive package of services that our company offer to the

departing, arriving and in transit passengers.

Our services include

Limousine transfer from the aircraft

Arrivals made easy

Relax in the VIP lounge

Preparation of the luggage by the porter service

An escort through customs control

Guests are accompanied to the arranged departure point

Cruise & ferries

Family Tours offers a great

variety of cruise programs,

as well as shore excursions

for clients participating in

cruises, at competitive

rates at all call ports, for

both groups & individuals.

We have extensive

knowledge in this part of

the Mediterranean and

are able to provide top

itineraries and guarantee

the best value for money

at the same time.

Customer Service

We have the commitment & the passion

to satisfy our client needs and we

manage to accomplish it.

The success is the result of working

together to satisfy our client needs.

Trust, mutual respect and enthusiasm are

the angular stones of our team work.

• Competitive prices.

• Strong Early Booking discounts and benefits,

aiming to stimulate sales before the season`s start.

• Privileged children’s policy.

• Secured room availability during high season

without any risk for our partners.

• Yield management.

• Maximization of the load factors of our principals.

• Promotional rooms with special conditions for

certain arrivals that additional support is required.

Contracting/Product

In the contracts

between Family

Tours and our

customers the

following are the

basic features:

ThanksAny questions?

You can contact Family Tour at:

U.S.A BRANCH

ADDRESS: 500 NE Spanish River Blvd Boca Raton,

FLORIDA, UNITED STATES OF AMERICA

ALEXANDRIA BRANCH

ADDRESS: 6A HERITAGE BUILDING FARID BEK ST

FROM ISMAILIA ST, ROUSHDY, ALEXANDRIA, EGYPT

TEL: +203 5235236/37/38/39

MOB: +201 00077 6522

CAIRO BRANCH

ADDRESS: 14 DAMASCUS ST, EL-MOHANDESSIN,

CAIRO, EGYPT

TEL: +202 33048858/59/60

FAX: +202 33048858

U.A.E BRANCH

ADDRESS: Office 103 Floor 1, Ontario Tower, Business

Bay, Burj Khalifa Area, DUBAI, UNITED ARAB OF

EMIRATES

HEAD OFFICE

ADDRESS: 255 PORT SAID ST, CLEOPATRA, ALEXANDRIA, EGYPT

TEL: +203 5455024 (5LINES)

FAX: +203 5423413

MOB: +201 09216 0099

We will be with you all the way through