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Table of Contents

Getting Started: • Registration Page 2 • Login & Password Setup Page 3

Shopping for Parts: • Introduction to Search Page 4 • Search Results (+ Facets & Filters) Page 4 • Product Detail Page Page 5 • Multi-Line Order Page 6

Order:

• Shopping Cart & Checkout Page 7 • Order History Page 8 • Order Status Page 9 • Invoices, Tracking & Packing Slips Page 9 • Quotes Page 10

Manage:

• Account Management Overview Page 11 • Account Settings Page 11

Support Center: • Visit support.aviall.com to view how-to articles, Aviall announcements and more!

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Getting Started - Registration

Your Aviall.com account grants you access to view invoices and packing slips, create saved part lists, download certs, and much more! Registration is as easy as 1-2-3.

1. Click the “Get an Account” button

2. Fill out the “Register for an Account” form.

3. Submit the registration request after reviewing and agreeing to the Terms and Conditions of Sale.

Don’t have or don’t remember your Aviall account number?

• No problem! Give us a call at 1-800-AVIALL-1 (1-972-586-1564 for international) and we’ll assist you in looking up, or setting up, your Aviall account.

Registration requests are approved after review from our customer service team, access is not granted immediately.

• Need quick access? Give your local Aviall sales representative a call, or call 1-800-AVIALL-1 (1-972-586-1564 for international).

Password setup link expired?

• Simply request a new link by clicking the “Login” button, “Reset Password” and enter your email address. A new link will immediately be sent. Please be aware that password setup and reset links are only valid for 24 hours.

Useful Tips

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Getting Started – Signing In

You can login to your Aviall.com account from any page. Simply click the blue “Login” button at the top and submit your login credentials. Don’t remember your credentials? Select “Reset Password” in the Login window, enter your email address, and submit. A link to reset your password will instantly be emailed to you.

Quick Tip: You will need to set up your ship-to profiles before placing your first order. Need help setting them up? Please visit support.aviall.com/hc/en-us/articles/217740948 for a tutorial.

1. Password Setup When your Aviall.com access is approved you’ll receive an email with a link to set up your password.

2. Login

Once you set up your password click “Login” and enter your credentials to start using Aviall.com.

3. Forget your password?

Click “Reset Password” in the Login window to generate a reset password email.

Password reset and setup links are only valid for 24 hours.

• You can request a new link at any time by clicking “Login” and “Reset Password”.

Trouble setting up your password? Please verify that it meets the following requirements.

• Passwords must be 8-50 characters • Must contain upper-case and lower-case letters • Must contain numbers or symbols • Must not contain part or complete username and any 3

consecutive characters • Must not contain the word "password"

Useful Tips

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Shopping for Parts – Search

New Aviall.com gives you access to enhanced search features that make finding product easier than ever. When your search results are returned use the facets to the left of your results to narrow down your search results. Facets can help better focus your part search based on multiple attributes like Category, Manufacturer or Classification.

1. Item Search Search the Aviall catalog by part number, manufacturer or keyword.

2. Faceted Browsing Select from multiple facets to help narrow your search results. Easily select categories or specific manufacturers.

3. Export to CSV Download your search results as a .CSV file.

4. Sort & Show Sort results by relevance or product code A-Z or Z-A, and select how many results display per page. Currently defaults to twenty results per page.

5. Pagination Easily navigate from page to page by clicking “Next” or jump ahead by clicking the page number.

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Shopping for Parts – Product Detail Page

Aviall.com allows for easy access to the product details that you need. From the product detail page you can add items to the shopping cart, save them to a list, view the product in the Aviall catalog, view supersedure history and much more!

1. Product Inventory View quantity on-hand at your local branch.

2. Available Stock

View branch specific inventory by clicking in “Available Stock”.

3. Add item to cart

4. Add item to a Saved List Add product to an existing saved list, or create a new list.

5. Print or Download Catalog Page

Download the Aviall catalog page

6. Product Specific Details View product specific information like NSN, CAGE Code, ECCN, etc.

7. Item Replacement History Item supersedure information with links to detail pages for superseded parts.

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Shopping for Parts – Multi-Line Order

Multi-Line Order allows you to quickly find and add multiple part numbers to your shopping cart or saved lists.

1. Multi-Line Order Click the “Multi-Line Order” button to open the Multi-Line Order screen.

2. Line by Line or Paste Your

Spreadsheet Manually add up to 20 parts in the Line by Line tab, or paste up to 100 lines using the Paste Your Spreadsheet tab. You can download our Excel template by clicking on “Download Our MS Excel Spreadsheet”.

3. Add Items

Enter part numbers manually or paste your spreadsheet.

4. Continue

Once your parts are entered click “Continue” to proceed to next steps.

Our Multi-Line Order resolution process will assist you with selecting parts from multiple manufacturers, parts that have been superseded or require a minimum order quantity.

1. RESOLVE ALL Resolve all will fix all the parts on your list that require correction. a) Update will resolve parts on

a line by line basis. 2. REMOVE ALL

Remove all will clear your list of parts requiring correction and take you to the Finalized Parts list. b) Parts can be removed on a

line by line basis by clicking the icon.

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Order – Cart & Checkout

1. Save your cart to a saved list, as a quote, download as .CSV or remove all items.

2. Checkout

3. Select to include certs and/or 8130s for all or individual lines.

4. Adjust item quantities.

5. Remove a line item, or save the line item to a Saved List.

1. Payment Method Select a payment method for your order and enter a PO number. 2. Ship-To Change the ship-to address, or use a one-time ship-to, and select your preferred freight method. 3. Email Notifications Add additional email addresses to receive order confirmations and advanced shipment notifications. 4. Item Summary Choose ship-from location, adjust quantifies and select to receive 8130s for each line item. 5. Place Order

Shopping Cart Page

Place Order Screen

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Order – Order History Search

Your order status and history are available on the “Order History” page under “My Account”. Order History allows you to track all orders that were placed on your Aviall account. Use the “Search Order” functionality to find orders by part, PO, order, invoice or shipment number. Additional filter functions include order status, date range, ship-to address and user ID. By default your order history will show all open orders in the past 14 days.

1. Order Date, Order Number and User ID * of individual who placed the order.

2. PO Number

3. Order Total

4. Ship-to Address

5. Order Status

1. Order Contains Search order history by part, PO, order, shipment or invoice number.

2. Filter Order Status Apply the order status filter to show all orders or only those that are open or closed.

3. From Date – To Date Specify a date range to increase or decrease the number of orders returned.

4. Ship-To Address View orders for specific ship-to locations.

5. User ID View all orders placed by an individual user on your account.

* Please note, User ID only displays for orders placed on Aviall.com.

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Order – Order History Search

Quickly find your invoices, packing slips, tracking numbers and more all in one place on the order detail page.

1. Detailed order status.

2. View or download copies of your invoices and packing slips.

3. Track your shipments.

4. View or download MSDS, SDS

and WHMIS sheets if applicable.

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Order – Quotes

Creating quotes on Aviall.com is as easy as 1-2-3!

1. Search for the parts you wish to quote and add them to the shopping cart.

2. After adding your parts to the shopping cart click on “Save as Quote”.

3. Give your quote a nickname and click the “Save Quote” button.

Quotes can be accessed by going to My Account > Quotes. From there you can view, print, and add quotes directly to your shopping cart. Need to update an expired quote? Just add the expired quote to your shopping cart. We’ll automatically update the pricing and allow you to save it again as a new quote.

Useful Tips

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Account Management Overview

Aviall.com grants managers the ability to activate and deactivate users on your account, set account level checkout preferences and review your user’s orders prior to approval.

Users with the appropriate level of access will find their account level settings in “My Account” under “My Company”.

1. “Users” allows a manager to add and remove user’s access on their Aviall.com account.

2. “Checkout Preferences” allow a manager to specify default PO format for all orders placed on the account. Additionally, you can specify to always include or exclude 8130s, certs and no prices on packing slips.

3. “Pending Mgr. Approval” contains any order that requires manager approval. Once reviewed, the manager can choose to approve or reject the order.

Please note, if you need the management abilities above please reach out to your local branch or Aviall sales representative.

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Knowledge Base & Support Center

Have a question about Aviall.com? Visit our Support Center for helpful articles and guides to assist you with any questions you may have.

Having an issue logging in, resetting your password, or just want to learn more?

Visit Support.Aviall.com, or type “help” in the search bar to access our Support Center.