table of contents 3. communication with stakeholders ...10 2019 w td. eport ˚principles of...
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WAN HAI LINES LTD.2019Corporate Social Responsibility Report
�Principles of communication with stakeholders
3. Communication with Stakeholders
Wan Hai is committed to strengthening interaction with its stakeholders and seeks dialogue with different stakeholders at different times. Identification of stakeholders and issues is the core task in the implementation of CSR. The company invites personnel from all departments to attend the annual CSR report initiation meeting for discussions and exchange of views regarding key stakeholders and issues of concernto them.Consensus reached in the meeting serves as a key reference for disclosure contents in the report.
Communication channels → Frequency
⊕ Employees
Issues of concern andmatters of attention
Labor-management relations
Employee Welfare
Occupational environmental safety Crew safety
Risk awareness training (incident prevention)and onboard emergency response measuresReporting system (post-incident handling)
Section meetings→ Monthly
Department meetings→ Monthly or as often as business needs require
Employee feedback surveys→ Biannually
Employee Welfare Committee→ At least once a year
Management-labor meetings→ Quarterly
Crew comments and suggestions through electronic questionnaires→ Prior to disembarkation
Internal announcements, business department meetings, reports, crew section’s shared email, hotline, electronic bulletin board for crews, chat forum→ From time to time
Education and training, course satisfaction questionnaires, training needs surveys, employee safety, and health committee meetings→ Periodically or as often as business needs require
Communication channels → Frequency
⊕ Employees
Issues of concern andmatters of attention
Labor-management relations
Employee Welfare
Occupational environmental safety
Crew safety
Risk awareness training (incident prevention) and onboard emergency response measures Reporting system (post- incident handling)
HR system platform→ Information search at anytime
Maritime safety conferences→ Monthly
Management meetings→ Twice monthly
Strategy meetings→ Weekly
Communication channels → Frequency
⊕ Customers
Issues of concern andmatters of attention
Energy Conservation and Carbon Emissions Reduction
Crew efficacy management
Collaboration model Shipping
Price
Information security
Timely provision of schedule information
Contracts and regulations→ On average annually
Customer satisfaction surveys, customer visits, meetings→ From time to time
Customer hotline: 02-2567-7961Customer email: [email protected] website (https://tw.wanhai.com/)→ Continuous availability to customer comments and suggestions
Crew education and training→ Prior to embarkation, monthly, quarterly training
Table of Contents
Foreword by the Chairman
Contingency Plan for the COVID-19 Outbreak
Report Editorial Principles
Interaction with Stakeholders
Material Topic
1 Company Profile
2 Management and Governance
3 Customer Care
4 Environmental Protection
5 Supply Chain Management
6 Concern for Employees
7 Social Engagement
Appendix
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WAN HAI LINES LTD.
2019
Corporate Social Responsibility Report
Communication channels → Frequency
⊕ Not-for-profit organizations
Issues of concern andmatters of attention
Wan Hai Charity Foundation: social and public welfare activities
Media coverage
Volunteer care and public welfare activities→ Once or twice a month
Wan Hai magazine Ting Po Jian and Ting Po Jian electronic newsletter→ Monthly
Announcements on the website, Facebook fan page of Wan Hai Charity Foundation and Ting Po Jian, press releases, emails, hotline, letters, visits, social media→ From time to time
Communication channels → Frequency
⊕ Shareholders
Issues of concern andmatters of attention
Disclosure of financial information
Business status
Investment plans
Shareholders' Meeting→ Annually
Investors conferences→ At least once a year
Post important financial and business information on MOPS→ Comply with the regulations of competent authority
Company website, shareholders service window (hotline and email)→ From time to time
Communication channels → Frequency
⊕ Competent authority
Issues of concern andmatters of attention
Corporate governance
Remuneration of managers
Integrity and ethics
Energy Conservation and Carbon Emissions Reduction
Compliance with laws and regulations of the countries where we operate
Company's financial statements→ Quarterly
Telephone, letters, discussions at industry association meetings→ From time to time
Labor inspections, ESH reports→ From time to time, as required by the competent authority
Communication channels → Frequency
⊕ Suppliers
Issues of concern andmatters of attention
Supply Chain Management
Green Procurement
Crew education and training of crew's labor representatives→ Quarterly, regular sessions upon the completion of a project
Evaluation of agents, evaluation and certification system of suppliers, suppliers' labor health and safety management, contracts, and regulations→ Annually
Email, hotline, meetings, visits, website→ From time to time
Table of Contents
Foreword by the Chairman
Contingency Plan for the COVID-19 Outbreak
Report Editorial Principles
Interaction with Stakeholders
Material Topic
1 Company Profile
2 Management and Governance
3 Customer Care
4 Environmental Protection
5 Supply Chain Management
6 Concern for Employees
7 Social Engagement
Appendix