table manners & place settings. 2 by the end of the presentation, participants will: know proper...
TRANSCRIPT
Table Manners & Place Settings
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By the end of the presentation, participants will:
Know proper table manners in business or social setting
Gain skills to conduct themselves properly when
eating in any situation
Objectives
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Posture and hand placement
Placement of napkin
Talking and chewing
When to begin eating and what to do if something is
unreachable
Placing utensils at the end of meal
Table Manners & Place Setting
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Ordering food
Using toothpicks and freshing up
Use of cell phones
When you have to sneeze, burp or blow your nose
Table Manners & Place Settings
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Proper placement of utensils when setting table
American style and European style to hold utensils
When food is served family style
When presented with a finger bowl at the end of the meal
Serving yourself butter and placement of the butter knife
Table Manners &Place Setting
Dressing and Body Language
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Objectives
By the end of the presentation, participants will:
Identify ways to communicate and manage
impressions through proper dress
Understand universal body language
Gain a greater sensitivity to nonverbal
messages
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Dress Language
Social or business setting - communicating ourselves
to others
Dressing to control impression and reflect self-
perception
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Dress Language
Professional presence for women
Best Styles and colors
Suggested color combinations
Best fabrics, fit and comfort
Accessories
Basic wardrobe
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Dress Language
Professional presence for men
Best Styles and colors
Suggested color combinations
Best fabrics, fit and comfort
Accessories
Basic wardrobe
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Body Language
Nonverbal messages
Body motions and nervous gestures
Posture and handshakes
Facial expression and eye contact
Greetings, Introductions, and the Art of Good Conversation
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Objectives
By the end of the presentation, participants will:
Increase their level of confidence in unfamiliar
situations
Acquire a set of guidelines for everyday living in a
social and business environment
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Greetings
Beginning your greeting If you ask someone “How are you?” be prepared to stick
around for the answer The typical greeting, “Good morning, how are you?” is
simply a ritual. The appropriate reply is, “Fine thanks, and how are you?”
Once you are introduced repeating the persons name and saying, “Hello, Dr. Wilson it is a pleasure meeting you”, is a polite technique that helps you remember a person’s name
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Yo
How’s it Going
What’s Up or Wassup
What’s Happening Hey
Greetings
Informal and Inappropriate Greetings
How you doing or How ya doin
Holla
What’s shakin’
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Greetings
What is a good handshake?
Dead FishBone CrusherPalm Pincher
Firm, Warm HandshakeAll American
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Introductions
The first impression: Putting Your best foot forward During introductions make eye contact, rise, smile, and
shake hands with the other person
Who should be introduced to whom? Mention the most important person first (Based off of Rank,
not gender). Present a gentleman to a lady. A young lady to an older one. A single woman to a married one.
Names are not enough, supply a nugget of information with the name to serve as a conversation starter
You’ve been introduced, now what?
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Art of Good Conversation
Making a lasting impression
How do you want to be remembered
Body language and appropriate behavior
Establishing rapport
Good listening skills
Eye Contact, Nodding
Showing Interest in Others
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Art of Good Conversation
Conversations to avoid
Money matters, including salaries, debts, and taxes
Personal topics or topics that could be embarrassing - age
The state of one’s health or someone else’s health
Controversial subjects, such as religion, politics, gossip
Gloomy or depressing topics -floods, world hunger
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Starting a conversation at dinner of lunch: What do you
talk about?
Use the word H E L P to recall topics for chitchat.
H - hobbies, interests
E - entertainment (music, movies, plays), events (Current)
L - leisure, literature, and law
P - photography, professionalism
Art of Good Conversation
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Art of Good Conversation
The art of small talk is regarded as an important
business and social skill
Utilizing the 5 W’s will help you to start a sentence
Who, What, When, Where, Why
Ask Open Ended questions so that you receive more
than a Yes or No Answer
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Self-Empowerment Checklist
Develop win-win negotiating skills
Strengthen communication skills (writing, speaking, listening)
Practice team-building skills – bringing people to consensus
Pursue deeper levels of job knowledge and skills
Acquire and practice trust-building skills and behaviors
Develop or enhance leadership skills
Identify personal negative habits and reduce them
Develop and practice assertiveness skills
Practice sharing my ideas, skills, knowledge more broadly
Learn and practice conflict resolution skills
Practice positive self-projection (in speech, dress, self-image)
Seek ways to broaden personal vision and creativity
Learn to be more politically savvy
Take initiative more often and generate the energy required to do so
Master techniques for managing personal stress productively
Use this list to help you identify your development goals or select 1 or 2 goals to work on.