TA-Q-BIN

Order Process Manual Booklet

DO NOT process the order if

1. Payment mode: - SevenEleven

2. Address:- Missing Unit Number- 7-11- Changi Airport- PO Box- Pop station- Restricted area and Protected places

THINGS TO TAKE NOTE

**Any issues stated above, please email mp-operations@sg.zalora.com

Click on the "+" to check if you have the stock for that item.

If No, tick the item and cancel it immediately (**Before printing out the invoice)

STEP 1: CHECK FOR STOCK

If Yes, proceed to print out the invoice.

STEP 2: PRINT INVOICE

Printed InvoiceReturn Label (unless you are selling non-returnable items)

Product

3 ITEMS

STEP 2: PREPARE THE PACKAGE

STEP 3: PACKING THE ORDER

Do not pack your orders in small packages as they will be misplaced easily

Important! If the order is too big to pack into 1 parcel, DO NOT paste the

automated airway bill. Please use a manual airway bill for the other parcel(s) and alert mp-operations@sg.zalora.com on the manual airway bills used. If the other parcel(s) cannot be located by TQB, ZALORA will not be liable.

STEP 4: SET STATUS TO “READY TO SHIP”

• Click on ‘Ready to Ship’

• Tracking number will automatically be generated

Prepaid: 1800-XXXX-XXXX

Cash on Delivery: 1140-XXXX-XXXX

• Do not process POP Station orders – please email mp-operation@sg.zalora.com, indicating if you have stock and able to fulfil the order.

• No need for manual pick up request form

• TA-Q-BIN will come automatically depending on what time you set the order to Ready to Ship on Seller Center

STEP 4 : TA-Q-BIN PICK UP OF PARCEL

Parcel Pickup Timeframe

I have set the order to Ready to Ship, what time will TA-Q-BIN be collecting my package?

Order set to Ready to Ship between12am – 3pm: Pickup before 5pm (on same day)

3.01pm – 5pm: Pickup before 7pm (on same day)5.01pm – 11.59pm: Pickup before 12pm (following day, orders set on Friday will

be picked up on next working day before 12pm)

Sat/Sun/PH: Pickup before 12pm on Monday or next working day

• Please call the TA-Q-BIN hotline at 1800-2255-888 if you wish to change your pickup address

• You are encouraged to have the same pickup address throughout to avoid confusion and failed pickups

STEP 4 : TA-Q-BIN PICK UP OF PARCEL

STEP 5 : PRINT AIRWAY BILL

• Please obtain the airway bills from selecting the ‘Print Shipping Labels’ option,

• The tracking number will be automatically generated

• Please print all 3 pages of the shipping labels

STEP 5 : PRINT AIRWAY BILL

• Attach the ‘Address Label’ on the package. This will serve as the airway bill for delivery purposes.

STEP 5 : PRINT AIRWAY BILL

• Please retain the ‘Sender Copy’ for record purposes.

STEP 5 : PRINT AIRWAY BILL

• To be collected and retained by TA-Q-BIN for delivery purposes.

STEP 6 : SHIPPING PARCEL OUT

• Once the order is set to Ready to Ship, please ensure that the parcel is ready for collection.

• Fee to be charged for failed pickup

• Email mp-marketing@sg.zalora.com if you will be overseas and your account will be temporarily closed once confirmation has been given

• Update stock count as per real time