t3 course outline

8/12/2019 T3 Course Outline

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INDIAN INSTITUTE OF MANAGEMENT, LUCKNOW

NOIDA Campus

WORKING MANAGERS PROGRAMME (WMP)

COURSE OUTLINE

COURSE: OPERATIONS MANAGEMENT II TERM III, 2010-11

FACULTY: Prof. Sushil Kumar Session Duration: 90 Minutes

BACKGROUND & OBJECTIVES

Operations Management deals with the creation, production and delivery of the products and services

provided by an organization. Proper understanding of the Operations function is essential for

management professionals, to enable taking important management decisions incorporating

Operations perspectives, as well as taking Operations decisions with a managerial perspective. Thecourses on Operations Management are accordingly designed with the following broad objectives:

1. To provide an understanding of different manufacturing and service organizations, and

awareness of Operations Management as a major functional area of management.

2. To acquaint participants with different tools, techniques and methodologies used for analysis,

design and improvement of various sub-functions involved in Operations Management.

3. To give insight into the nature of relationships between various aspects of

Production/Operations and Supply Chain Management, and relate them to system output.

4. To equip participants with practical approaches to the application of quantitative andqualitative analysis and studies, for diagnosing and improving the functioning of the

operation(s).

TEXTBOOK

Heizer Jay and Render Barry, Operations Management, 9th Edition, Pearson Education, Indian

Reprint (2009).

REFERENCE BOOKS

1. Purchasing and Supply Management by Dobler and Burt (7thEdition), Tata McGraw Hill.2. Krajewski L.J. & Ritzmann L.P, Malhotra, M. K. and Srivastava, S.K., Operations

Management, 9thIE Edition, Pearson Education, 2010.

3. Mahadevan B., "Operations Management: Theory and Practice", 2ndEdition, Pearson Education,2010.

4. Tersine R.J., Materials Management and Inventory Systems, North Holland.

The main textbook is common for the core courses Operations Management I & II.


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PEDAGOGY

The core OM courses comprise 30 sessions (45 hours of class time) in all, with 20 sessions in OM-I

and 10 sessions in OM-II. The primary pedagogy will be class discussion based on various concepts/

techniques aided by case studies and quantitative analysis. Written, computer and field based

assignments will be used to supplement and reinforce the class coverage.

EVALUATION

Assignments/Quizzes/Class Participation 40 %

Term End Examination 60 %

SESSION PLAN

Session

No.Topic Text Reading; Exercise/ Case

1 Materials and Supply Chain

Management Concepts

Ch. 10: Supply Chain Management (pp 393 426)

Ch. 10S: Outsourcing as a supply chain strategy

(pp 427 444)

Supplementary Reading/ Case (handout)

2-4 Inventory Management

(Deterministic & Probabilistic

Models; Inventory Control)

Ch. 11: Inventory Management (pp 445 488)

Case: Zhou Bible Company

5-6 Resource Planning Ch. 13: Material Requirements Planning & ERP

(pp 523 562)


7 Sourcing/Make-buy decisions,

Standardization and

Management of Purchasing

Ch. 10 and Ch. 11


8 Lean Operations Ch. 15: JIT and Lean Operations (pp 603 630)Case: Mutual Insurance Company of Iowa

9-10 Project Management Ch. 16: Project Management (pp 631 680)

Case: Southwestern University (A)


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INDIAN INSTITUTE OF MANAGEMENT LUCKNOW

Working Mangers Programme

Term- III (2010-11)

Course: Communication for Management (CFM)

Faculty: Prof. Nerja Pande / Prof. R L Raina Credit: 0.5 EachSession: 90 minutesNo. of sessions: 10

OBJECTIVES:

Communication is the way management gets its job done and good managers are usually

good communicators. Executives in the present day business world are not only highly

skilled but also more articulate than any other professional. This skills based course hasbeen designed keeping in view the following objectives:

Explain management communication concepts and dimensions Assist the students in improving their communication skills:

- Receptive skills (listening and reading)- Expressive skills (speaking and writing)

Assist the students in taking a problem solving approach to communication.METHODOLOGY

Role-Play, Cases, Lectures, Individual Exercises, Group Exercises, Films, Presentations

by students and Video Recording.

READINGS1. Business Communication/Lesikar et al. 11thed. New Delhi, Tata McGraw Hill, 2009.2.

Handouts, exercise sheets, and reading materials will be provided as and when required

EVALUATION

Quiz & Presentation - 50%

End Term Exam - 50%


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COMMUNICATION FOR MANAGEMENT

Session No. Topic

1 2 1.0 Communication Foundations

1.1 Process of Communication1.2 Barriers to Communication

3 2.0 Non-Verbal Communication

1.1 The language of Silence, Posture, Time &Space

1.2 Body Language4 3.0 Cross Cultural Communication

5 6 4.0 Writing Process4.1 Analyzing the Task4.2 Anticipating the Audience4.3 Cultivating the Yes View4.4 Avoiding Gender Bias4.5 Simplifying Language4.6 Expressing Positively

7 5.0 Different Business Messages

5.1 Routine Letters and Goodwill Messages5.2 Routine Memos and e-mail Messages5.3 Persuasive Messages5.4 Negative Messages

8 6.0 Successful Employment Strategies

9-10 7.0 Project Presentations (Video Recording &

Feedback)7.1 Preparation

7.2 Developing the Material7.3 Delivery of the Talk

t3 course outline

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