T E C H N I C A L U N I V E R S I T Y O F K O Š I C ET E C H N I C A L U N I V E R S I T Y O F K O Š I C EFACULTY OF MECHANICAL ENGINEERINGFACULTY OF MECHANICAL ENGINEERING

Department of safety and qualityDepartment of safety and quality

T E C H N I C A L U N I V E R S I T Y O F K O Š I C ET E C H N I C A L U N I V E R S I T Y O F K O Š I C EFACULTY OF MECHANICAL ENGINEERINGFACULTY OF MECHANICAL ENGINEERING

Department of safety and qualityDepartment of safety and quality

QUALITY MANAGEMENT SYSTEMQUALITY MANAGEMENT SYSTEM

IN IN HIGHHIGHER ER EDUCATION AREAEDUCATION AREA

QUALITY MANAGEMENT SYSTEMQUALITY MANAGEMENT SYSTEM

IN IN HIGHHIGHER ER EDUCATION AREAEDUCATION AREA

Anna Nagyová, Štefan Markulik, Anna Nagyová, Štefan Markulik, MariMarián Kuľhavýán Kuľhavý

March 3rd, 2008

Degree to which a set of inherent characteristics fulfils requirements. (EN ISO 9000:2000)

„Quality is... when customercomes back, no product.“

Dr. W. Edwards Deming

Ability of product to fill costumer's requirements and other interested parties.

QualityBasic terms

PROCESSPROCESSPROCESSPROCESS

SUPPLIER

CUSTO

MER

Input Output

RESTRICTION(direction)

internal external

human physical

SOURCES

information

Activities which transform inputs to outputs.

ProcessBasic terms

...is the ongoing control that it provides over the linkagebetween the individual processes within the systemof processes, as well as over their combination and interaction.

Process approachBasic terms

Proces 1Proces 1

Proces 2Proces 2

Proces 3Proces 3

Process 1

Process 2

Process 3

Quality and education

Once upon a time, Prof. Ishikawa said:

Prof. Ishikawa

„Quality control begins andfinishes with educationeducation.“

Attention!!! Control doesn't mean check.

6

Quality and education

Who is costumer for universities?

Expectations Requirements

Study Programs

Criteria of Agency

Projects

Requirements, Draft Contract

Contract

Effectiveness of organization=

Effectiveness of employees.

Effectivenessof employees

Effectivenessof employees

Effectivenessof organization

Effectivenessof organization

Effectivenessof education

Effectivenessof education

Effectiveness of employees=

Effectiveness of education.

Quality and education

Standards for implementation and assessment of QMS

E d u c a t i o n C r i t e r i a f o r P e r f o r m a n c e E x c e l l e n c e

The Criteria are designed to help organizations use anintegrated approach to organizational performancemanagement that results in:

- delivery of ever-improving value to students and stakeholders, contributing to education quality and organizational stability,

- improvement of overall organizational effectiveness and capabilities,

- organizational and personal learning.

E F Q M E x c e l l e n c e M o d e l f o r H i g h e r E d u c a t i o n

Fundamental concepts are:

- result orientation,- customer focus,- leadership and constancy of purpose,- management by processes and facts,- people development and involvement,- partnership development,- corporate social responsibility,- continuous learning, innovation and improvement.

Standards for implementation and assessment of QMS

E N I S O 9 0 0 1 : 2 0 0 0

EN ISO 9001:2000

It is standard, which is based on process approach.

Process approach emphasizes the importance of:

- understanding requirements,- the need to consider processes in term of added value,- obtaining results of process performance and effectiveness,- continual improvement of processes based on objective measurement.

Standards for implementation and assessment of QMS

Why implementation QMS on college and universities?

More effectively of management system (process approach).

Warranty for student, that his requirements foreducation will be fulfilled.

Advantage competition against other universities.

Way as to adapt to high education area in Europe andIn the world .

Catering

Campus

Surroundingeducation

Studyprogram

Quality in Slovakhigher education area

What is index of quality on collegeor university?

Researchworkers

Lecturers

overloading of (Slovak) marketprovides high education.

CompetitiveCompetitive

growth of college and universitiesfor last term (season) .

Actual trend in educationActual trend in education

Quality in Slovakhigher education area

effort of colleges and universities createsstill more attractive study programs forachieve of the biggest rate of students.

Fight for students

reorganization – effective controlof colleges and universities by way

of implementation of quality managementsystem (application EN ISO 9001:2000).

Management - control

Quality in Slovakhigher education area

Thanks for your attention.Thanks for your attention.