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Systems StandardizationOrientation GuidePacific Northwest

IMPORTANT DOCUMENT

Systems Standardization

Orientation Guide

Pacific Northwest

Published: May 3, 2018

Additional resources and updates available at: www.supervalu.com/standardization

SUPERVALU SYSTEMS STANDARDIZATION ORIENTATION GUIDE | Pacific Northwest

INTRODUCTION This guide serves as a quick reference to SUPERVALU systems—to help customers become familiar with and learn to navigate SUPERVALU systems throughout the standardization process and beyond. Inside you will find: • Invoice and statement diagrams • Step-by-step process and system instructions • Key contacts • Your order and delivery schedules and system credentials Please keep this guide in a secure place where you and your teams can easily access it as you work within the SUPERVALU systems. You will receive updates to this guide, as needed, throughout the standardization process. Additional standardization information and resources, including a searchable PDF version of this guide, are available at www.supervalu.com/standardization.


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TABLE OF CONTENTS

Section 1 : Customer Service ........................................................................... 1–1

Overview ................................................................................................................................. 1–1

Methods of Contact........................................................................................................... 1–1 Hours of Operation ............................................................................................................ 1–1 After Hours Support .......................................................................................................... 1–1

Calls ......................................................................................................................................... 1–2

Transactions ............................................................................................................................ 1–2

Customer Request Guidelines ................................................................................................. 1–3

Returns .................................................................................................................................... 1–7

Pickups and Return Process .............................................................................................. 1–7 SVCS Documents ............................................................................................................... 1–7

Section 2 : SUPERVALU Documents ................................................................. 2–1

Contacts – Manager or Director of Sales ................................................................................ 2–1

Delivery Receipt ....................................................................................................................... 2–2

Delivery Receipt – Header ................................................................................................. 2–3 Delivery Receipt – Product Section ................................................................................... 2–4 Delivery Receipt – Totals and Discrepancies ..................................................................... 2–5 Delivery Receipt – Totals ................................................................................................... 2–6

Container Label – Pallet .......................................................................................................... 2–7

Out of Stock Codes .................................................................................................................. 2–8

Product Invoices ...................................................................................................................... 2–9

Product Invoice – First Page .............................................................................................. 2–9 Product Invoice – Body (part 1) ....................................................................................... 2–10 Product Invoice – Body (part 2) ....................................................................................... 2–11 Product Invoice – Body (part 3) ....................................................................................... 2–12 Product Invoice – Body (part 4) ....................................................................................... 2–13 Product Invoice – Body (part 5) ....................................................................................... 2–14

Variable Weight Meat Invoice ............................................................................................... 2–15

Credit Invoice ........................................................................................................................ 2–16

Professional Service CRM Invoice and Statement ................................................................ 2–17

Retailer Statements ............................................................................................................... 2–18

Retailer Statement – First Page ....................................................................................... 2–18 Retailer Statement – Body (part 1) ................................................................................. 2–19 Retailer Statement – Body (part 2) ................................................................................. 2–20

SUPERVALU SYSTEMS STANDARDIZATION ORIENTATION GUIDE | Pacific Northwest Table of Contents

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Retailer Statement – Recap ............................................................................................. 2–21

Hazardous Waste Management ............................................................................................ 2–22

Reclamation ........................................................................................................................... 2–23

Damage Reclamation Program Procedures .................................................................... 2–23 DRC – SVHarbor ............................................................................................................... 2–24 DRC – Sample Label and Box Log .................................................................................... 2–25

Section 3 : Merchandising Callouts .................................................................. 3–1

Contacts ................................................................................................................................... 3–1

Center Store ...................................................................................................................... 3–1 Meat .................................................................................................................................. 3–1 Bakery/Deli ........................................................................................................................ 3–1 GM/HBC/Seasonal ............................................................................................................. 3–2

SUPERVALU Departments ....................................................................................................... 3–2

Product Hierarchy Changes ............................................................................................... 3–4 Item Code Numbering Changes ........................................................................................ 3–5

SUPERVALU Item Code Ranges (First Three Digits) .................................................................................. 3–5 Retail Merchandize Packet (RMP) ..................................................................................... 3–2

Section 4 : Retail Pricing .................................................................................. 4–1

Contacts ................................................................................................................................... 4–1

Pricing Week ............................................................................................................................ 4–1

Shelf Labels and Talkers – Instore Print .................................................................................. 4–1

Shelf Labels and Talkers – Other Printing Types ..................................................................... 4–2

Item Authorization & Purchase Flags ...................................................................................... 4–2

Tiered Pricing ........................................................................................................................... 4–3

Tiered Pricing Option 2 Example ....................................................................................... 4–3

House Zone/Custom Pricing .................................................................................................... 4–4

Other Pricing Programs ........................................................................................................... 4–4

CRIP (Customized Retailer individualized Pricing) .................................................................. 4–5

CRIP Types ......................................................................................................................... 4–5

Order Guides ........................................................................................................................... 4–6

Example: Future Order Guides .......................................................................................... 4–7

Master Price Books (PBM) ....................................................................................................... 4–8

Example: Future Master Price Books ................................................................................ 4–9

Advanced Price Change report (APC) .................................................................................... 4–10

Example: Advanced Price Change Report ....................................................................... 4–11

Future Market Advance and Decline report ......................................................................... 4–12


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Example: Future Market Advance and Decline Report ................................................... 4–13

Allowance Report .................................................................................................................. 4–14

Example: Allowance Report ............................................................................................ 4–15

Alaska Master PriceBook ....................................................................................................... 4–16

Example: Alaska Master Pricebook ................................................................................. 4–17

MultiStore Pricebook ............................................................................................................ 4–18

Example: MultiStore Pricebook ....................................................................................... 4–19

Other SVWire Reports ........................................................................................................... 4–20

New Item Report ............................................................................................................. 4–21 Discontinued Item Report ............................................................................................... 4–22 UPC/Description Change Report ..................................................................................... 4–23 CRIP Maintenance Report ............................................................................................... 4–24 Shelf Label Printed Report............................................................................................... 4–25 Shelf Talker Verification Report ...................................................................................... 4–26 Shelf Talker Takedown Report ........................................................................................ 4–27

Accessing Pricing Reports on SVWire .................................................................................... 4–28

Self Support to Data Exchange .............................................................................................. 4–30

Ship to Data Exchange ........................................................................................................... 4–30

Sift to SIL (EPOS) .................................................................................................................... 4–30

Section 5 : Support Desk Services .................................................................... 5–1

Overview ................................................................................................................................. 5–1

Methods of Contact........................................................................................................... 5–1 Hours of Operation ............................................................................................................ 5–1

Core Products Supported by SDS ............................................................................................ 5–2

Section 6 : SVHarbor ....................................................................................... 6–1

Contacts ................................................................................................................................... 6–1

Overview ................................................................................................................................. 6–1

Business Center vs. SVHarbor ................................................................................................. 6–2

Setting up SVHarbor ................................................................................................................ 6–4

Logging in to SVHarbor .......................................................................................................... 6–12

Changing Your Password ....................................................................................................... 6–13

Navigating SVHarbor ............................................................................................................. 6–14

Navigating SVConnect ........................................................................................................... 6–15

Store Metrics: Net Profit from Warehouse ..................................................................... 6–16 Inbound Deliveries .......................................................................................................... 6–17

eCustomer Service ................................................................................................................. 6–18


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Overview ......................................................................................................................... 6–18 Reviewing eCustomerService Transactions .................................................................... 6–18 Creating a New eCustomerService Transaction .............................................................. 6–19 Searching eCustomerService for Specific Transactions .................................................. 6–19

SVWire ................................................................................................................................... 6–20

Report Listing .................................................................................................................. 6–21 Viewing Reports .............................................................................................................. 6–21 Downloading Multiple Reports ....................................................................................... 6–22 Using SwiftView to View Documents .............................................................................. 6–23 More Documents Available ............................................................................................. 6–24

SVInquire ............................................................................................................................... 6–25

Accessing SVInquire ......................................................................................................... 6–25 Navigating SVInquire ....................................................................................................... 6–26 SVInquire Item Listing ..................................................................................................... 6–27 SVInquire Deals Listing .................................................................................................... 6–28 SVInquire Order Review and Revise ................................................................................ 6–28 SVInquire Advanced Reporting ....................................................................................... 6–29

Order Entry ............................................................................................................................ 6–30

Promotional Ordering ........................................................................................................... 6–32

Accessing Promotional Ordering ..................................................................................... 6–32 Weekly Ads & Surveys ..................................................................................................... 6–33 Featured Catalogs ............................................................................................................ 6–36 Spotlight Hot Buys ........................................................................................................... 6–39

SVPricing ................................................................................................................................ 6–40

Accessing SVPricing ......................................................................................................... 6–40 SVPricing Search Options ................................................................................................ 6–41 About CRIP ....................................................................................................................... 6–42 Item Pricing...................................................................................................................... 6–43 Entering a New Price ....................................................................................................... 6–44 Item Pricing Quick Add .................................................................................................... 6–45 Item Settings.................................................................................................................... 6–46 Transactions: Drafts ........................................................................................................ 6–46

Section 7 : Ordering ........................................................................................ 7–1

Contacts ................................................................................................................................... 7–1

SVMobile ................................................................................................................................. 7–1

Device Information, Troubleshooting and Support .......................................................... 7–1 General Operation and Care .................................................................................................................... 7–1


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Training Material Resources ..................................................................................................................... 7–1 DEPOT Instructions ................................................................................................................................... 7–1 How to Reboot ......................................................................................................................................... 7–2 Customizing Parameters .......................................................................................................................... 7–3

ID and Password Management ......................................................................................... 7–4 Expired or Temporary Password .............................................................................................................. 7–4 Changing Your Password Before it Expires ............................................................................................... 7–4 If User is Locked Out ................................................................................................................................. 7–5

SVHarbor User Admin Instructions for SVMobile User Management .............................. 7–5 Resetting Passwords ................................................................................................................................. 7–5 Creating New Users .................................................................................................................................. 7–6

Navigation Functions ......................................................................................................... 7–7 Accessing SVMobile .................................................................................................................................. 7–7 Headlines and Alerts................................................................................................................................. 7–9

Exiting SVMobile ................................................................................................................ 7–9 New Order Function ........................................................................................................ 7–10

Synchronizing When Entering a New Order ........................................................................................... 7–10 Complete Order Header Screen ............................................................................................................. 7–11 Create New Order-Scan Screen .............................................................................................................. 7–12 Send Single Order from Order Scan Screen ............................................................................................ 7–14 Use the Find Items Screen ...................................................................................................................... 7–16 Max Order Line Limits ............................................................................................................................ 7–17 Order Quantity Confirmation ................................................................................................................. 7–17 Tag Request in Order .............................................................................................................................. 7–17 Discontinued Substitutions .................................................................................................................... 7–17 Audible Alerts ......................................................................................................................................... 7–17 Review Orders in SVInquire .................................................................................................................... 7–18

Review/Send Orders Function ........................................................................................ 7–19 Using Review/Send Order Functions ...................................................................................................... 7–19 Synchronizing from the Review/Send Orders Screen ............................................................................. 7–20 Send One or Multiple Orders from the Review/Send Orders Screen ..................................................... 7–21 Viewing/Editing/Resuming an Order ...................................................................................................... 7–22 Resending an Order ................................................................................................................................ 7–23 Deleting an Order ................................................................................................................................... 7–24

Order Statuses ................................................................................................................. 7–24 Truck Cube Functions ...................................................................................................... 7–25

Using Truck Cube Functions ................................................................................................................... 7–25 Creating CRIP Transactions ............................................................................................. 7–26

Find Entries in a CRIP Transaction .......................................................................................................... 7–28 Deleting Entries from a CRIP Transaction ....................................................................... 7–28

Send an Individual Transaction from Scan ............................................................................................. 7–29 View Details about Items ....................................................................................................................... 7–30 CRIP Types .............................................................................................................................................. 7–31

Creating Purchase Flags .................................................................................................. 7–34 Create a New Purchase Flag Transaction ............................................................................................... 7–34


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Finding Entries in a Purchase Flag Transaction ...................................................................................... 7–35 Delete Entries from a Purchase Flag Transaction ................................................................................... 7–36 Send an Individual Transaction from Scan ............................................................................................. 7–37 View Details about Items ....................................................................................................................... 7–38

Create Shelf Tag............................................................................................................... 7–39 Create a Shelf Tag Order ........................................................................................................................ 7–39 Find Entries in a Shelf Tag Transaction ................................................................................................... 7–40 Delete Entries from a Shelf Tag Order Transaction ................................................................................ 7–40 Send an Individual Transaction from Scan ............................................................................................. 7–41 View Details about Items ....................................................................................................................... 7–42

Review or Send a Pricing Transaction ............................................................................. 7–43 Locate a Pricing Transaction to Edit or View .......................................................................................... 7–43 Send Transactions from the Review/Send Pricing Screen ...................................................................... 7–45 Delete a Pricing Transaction ................................................................................................................... 7–46

Using Reclamation Function ............................................................................................ 7–47 Using Inquiry Function .................................................................................................... 7–48

Forecasts ................................................................................................................................................ 7–49 Deals ....................................................................................................................................................... 7–49 Ads .......................................................................................................................................................... 7–50 Prebooks ................................................................................................................................................. 7–50

Mobile Ordering .................................................................................................................... 7–51

Section 8 : Training Videos .............................................................................. 8–1

SVMobile Overview and Navigation ........................................................................................ 8–1

Training Videos Through SVWire ............................................................................................ 8–1

SVHarbor Training Videos ....................................................................................................... 8–2

Section 9 : Contacts—Quick Reference ............................................................ 9–1

Manager or Director of Sales .................................................................................................. 9–1

Customer Service ..................................................................................................................... 9–1

Retail Technology Sales ........................................................................................................... 9–1

Professional Services ............................................................................................................... 9–1

Support Desk Services ............................................................................................................. 9–1

Store Services .......................................................................................................................... 9–2

Consumer Marketing ............................................................................................................... 9–2

Retail Accounting/Training ...................................................................................................... 9–2

Retail Pricing ............................................................................................................................ 9–2

Merchandising ......................................................................................................................... 9–3

Center Store ...................................................................................................................... 9–3 Meat .................................................................................................................................. 9–3 Bakery/Deli ........................................................................................................................ 9–3


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GM/HBC/Seasonal ............................................................................................................. 9–4 Private Brands ................................................................................................................... 9–4

Market Centre ......................................................................................................................... 9–4

Market Centre Sales .......................................................................................................... 9–4 Market Centre Merchandising .......................................................................................... 9–4

Section 10 : Your Store Information .............................................................. 10–1


1–1

SECTION 1 : CUSTOMER SERVICE

OVERVIEW

SUPERVALU Customer Service (SVCS) is a contact center for store associates to use to resolve their distribution center issues. SVCS is a single resource to resolve delivery discrepancies, transportation inquiries, product and order inquiries, pricing and allowance issues. Your phone calls will always be answered by a customer service representative (CSR): • No calls go to voicemail. • You will be provided with a transaction number for each of your requests. • SVCS CSRs will follow your request through to resolution.

Methods of Contact

Phone Fax Email Online (24/7)

1-888-256-2800 Fax – 1-888-222-1033 [email protected] eCustomerService via SVHarbor

Hours of Operation

Time Zone Monday—Friday Saturday Sunday

Pacific 4:00 AM – 4:00 PM 5:00 AM – 2:00 PM 7:00 AM – 11:00 AM

Alaska 3:00 AM – 3:00 PM 4:00 AM – 1:00 PM 6:00 AM – 10:00 AM

After Hours Support

SVCS offers limited after hours services. After-hours callers will be prompted to select one of the following options: • Transportation issues • Order transmission issues • Symbol/handheld issues For Credit or Pickup requests, caller will be advised to call back during business hours.

mailto:[email protected]

https://www.svharbor.com/ecustserv/eCustomerService

SUPERVALU SYSTEMS STANDARDIZATION ORIENTATION GUIDE | Pacific Northwest Section 1: Customer Service

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CALLS

The first time you call: • You will receive a prompt asking you to enter your 7-digit store number.• The system will link your phone number to your store information and pass it to a customer

service representative (CSR).• The CSR documents the details of your request in the call tracking and problem resolution

system and follows the request through to resolution.• One transaction is created per request type, per invoice.• The CSR will give you a transaction number to track your request through to resolution.

TRANSACTIONS

CSRs will always give you a transaction number for tracking. With this number you can: • Call back to follow up on your transaction.

Provide the transaction number to any CSR and they will be able to assist you.• Track the status of your transaction in eCustomerService.• Track your approved credit/pickup request to the Retailer Statement.• The transaction number will be referenced on the distribution invoice Summary as “DOC#.”• In the example below, on 2/24/2018, transaction number 598943 was created for Credit

Invoice 946494 in the amount of $118.87.

7 –Digit Store Numbers The first three digits are your supporting warehouse, e.g. 040 - Portland Example: Your Store Name 040xxxx Your Store Name 040xxxx


1–3

CUSTOMER REQUEST GUIDELINES

The following information explains SUPERVALU Customer Service Request Guidelines for product shipped from SUPERVALU distribution centers, including: • Definition of each reason code/request type • Time limit within which the request must be made • Information that must be provided to process the request All product picked up / returned must be full case and in its original case.

Reason Code/ Request Type Definition

Time Limit from Date of Delivery

(Business days = M - F) (Calendar days = S - S)

Information to provide to the SVCS Representative:

01 Ordered in Error

Definition: Use when you have accidentally ordered an item you would like to return. Example: You intended to order item code 1234567, but accidentally keyed in 2345678. Or perhaps the wrong shelf tag was scanned when placing the Telxon order. Note: No produce returns allowed.

Grocery, Frozen, Dairy, Meat, Deli and Bakery = 1 business day Produce = not allowed GM/HBC = 2 business days

• Your SUPERVALU store number

• Invoice number, invoice date and delivery date

• SUPERVALU item code(s) and quantity

• Weights for V.W. items

02 Not Ordered

Definition: Use to return product that was mis-keyed by SUPERVALU. Example: The booking sheet you sent in was keyed incorrectly by a SUPERVALU employee and you received the wrong product. Note: No returns for subbed produce items are allowed.

Grocery, Frozen, Dairy, Meat, Deli and Bakery = 1 business day Produce = 1 calendar day GM/HBC = 2 business days






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03 Overstock

Definition: Use when you would like to return excess product. Note: • No cigarette, produce, meat, milk,

eggs, seasonal GM, or booked product may be returned.

• All returned product must be within acceptable code or expiration date and at least 3 cases per single item.

Restocking fees: All other product: $3.00 a case not to exceed $25.00 per item code unless single item qty is equal to a pallet or more, then apply $25.00 for each pallet of product.

All products except Cigarettes, Produce, Meat = 30 business days Cigarettes, Produce, Meat = not allowed


• Invoice number, Invoice date and delivery date

• Item code(s) • Quantity

04 Full Case Damage 06 Partial Case Damage

Definition: Use when all or a portion of a case/sell pack has been damaged either while in transit to your store or within the store itself. Example: A case of product fell off a pallet during transportation causing the contents to shatter. Found at time of delivery: The driver can write up damages on the delivery receipt and credit will be issued. Eggs must be verified at time of delivery by both the driver and store personnel. Found after delivery: Grocery, Frozen and Dairy damages should be sent to reclaim for credit. All other product groups should be called into SVCS. No egg damage credit requests will be honored.

Grocery, Frozen, Dairy = covered under the National Damage Policy Meat, Deli, and Bakery = 1 business day Produce = 1 calendar day GM/HBC = 2 business days

Grocery, Frozen, Dairy, GM/HBC: Please review the Damage Reclamation Policy for specific information. Meat, Produce, Deli, Bakery: • Your SUPERVALU store

number • Invoice number, invoice

date and delivery date • Item code(s) and quantity • Weights for V.W. items


1–5





05 Quality

Definition: Use when the product shipped to you is not up to SUPERVALU's quality or dating standards. Example: You receive a case of bologna that is past the pull or expiration dates. Note: Banana and berry product quality must be verified at time of delivery by both the driver and store personnel. All discrepancies/issues must be noted on the Delivery Receipt. After delivery, no credit requests will be honored. Incentive allowance: You will receive an incentive if you choose to keep this product. The incentive amount varies based on the nature of the quality issue and by product group.





• Weights for V.W. items • Description of

quality/dating issue

07 Mispick

Definition: Use when you ordered, and were billed for, a specific item but received a different product in its place. Example: You ordered a case of green beans, but you received a case of corn instead. Incentive allowance: • $5.00 per case, up to $25.00 or

$25.00 per single item pallet • Incentive for pallets or shippers may

vary




• SUPERVALU item code for item ordered and quantity

• SUPERVALU Item code or UPC and quantity of the item received and quantity


08 Full case shortage 06 Partial case shortage

Definition: Use when you ordered, and were billed for, a case of product you did not receive or case was missing units. Example: You ordered, and were billed for, a case of green beans but did not receive them or you only received 23 of the 24 units. Notes: • Cigarettes and variable weight meat

must be counted at time of delivery. No credits will be honored after time of delivery.

• Mispicks can be mistaken for shortages. Please verify your pallet manifest to ensure that you properly report the error.

Grocery, Frozen and Dairy. Meat, Deli and Bakery = 1 business day Produce = 1 calendar day GM/HBC = 2 business days



• SUPERVALU item code(s) and number of cases shorted

• Weights for V.W. items (approximate for units)


1–6





11 Manufacturer's Allowance 24 CMAP Allowances

Definition: Use when you did not receive the correct off-invoice allowance. Example: You were quoted a case cost of $7.75 and an allowance of $.50. After receiving the product and checking your invoice, you noticed that you did not receive the $.50 off-invoice allowance.

All product groups = 60 business days


• Invoice number, invoice date, SUPERVALU item code(s) and quantity

• Allowance amount you expected and the allowance amount (if any) you received and where allowance is from (ad planner, buyer's fair, etc.).

12 List Cost Adjustment

Definition: Use when you did not receive the correct case cost. Example: You were quoted a case cost of $7.75. After receiving the product and checking your invoice, you noticed that you were charged $8.00 per case.

All product groups = 60 business days



• Item code(s) and quantity

• Case amount you were charged, amount you expected and who/where promised the reduced case price (name of the person who promised price, or documentation showing price promised, etc.)


1–7

RETURNS

Pickups and Return Process

Two copies of the pickup document will be in SVWire\SVCS Documents folder to be printed at the store: a warehouse copy and a customer copy. • Print both documents. • Attach warehouse and customer documents to the product to prepare for driver’s arrival. • Driver and customer sign both copies. • Retain customer copy for your records.

SVCS Documents

The SVCS report depository is available on SVWIRE in the SVCS Documents folder. • Credit/Charge Confirmation Notices • Pick Up Documents • SVCS Fax Form

Securely attach warehouse copy to the product being returned.


1–8

SUPERVALU SYSTEMS STANDARDIZATION ORIENTATION GUIDE | Pacific Northwest Section 2: SUPERVALU Documents

2–1

SECTION 2 : SUPERVALU DOCUMENTS

CONTACTS – MANAGER OR DIRECTOR OF SALES


2–2

DELIVERY RECEIPT


2–3

Delivery Receipt – Header

Item Name Description

1 DATE

WEEK-ROUTE

Date which receipt was printed.

The week and delivery route for this particular load.

2 CUSTOMER NUMBER AND ADDRESS

Retailer’s SUPERVALU customer number and the physical address of the customer.

3 STOP ON ROUTE The specific stop for this customer on this route.

4 TRAILER NUMBER

SEAL NUMBER

Trailer number for this particular load.

For the billing clerk/supervisor/dispatcher to record the seal numbers for this load.

5 DRIVER REMARKS – SPECIAL DELIVERY INSTRUCTIONS

Driver comments about the load and/or special instructions.

6 RETAIL SUPPORT CENTER The distribution center that the load originated from.

7 DELIVERY RECEIPT The document number used for audit purposes.

8 ARRIVAL TIME

DEPARTURE TIME

Time of arrival at the customer’s location.

Time of departure from customer’s location.

9 PAGE NBR If more than one page, they will be numbered sequentially.


2–4

Delivery Receipt – Product Section

Item Name Description

10 CUSTOMER INVOICE NUMBER

This field contains: • Customer invoice number • Warehouse zone product is

picked from • Product totals

11 CUSTOMER PRODUCT CODE

SV PRODUCT CODE

Produce code established by the customer.

Warehouse product code.

12 PIECE COUNT FULL CASE Shown for each product group by warehouse zone.

13 PIECE COUNT REPACK Shown for each product group by warehouse zone.

14 WEIGHT Total weight for each zone, then totaled by product group.

15 CUBE Total cube for reach zone, then totaled by product group.

16 BAR CODE LABEL NewSearch indexing label for SV internal use.


2–5

Delivery Receipt – Totals and Discrepancies

Item Description

17 Area where drivers will document credit/pickups at time of delivery.

18 Lists the types of container/pallets returnable items. Spaces provided for driver to document the number of each being returned.

19 Shows the reference numbers by product group used by the warehouse when product was selected.

20 Full case totals by product group and warehouse zone.


2–6

Delivery Receipt – Totals

Item Description

21 Total regular piece count.

22 Total delivered pieces.

23 Driver signs here after pieces are counted and documented.

24 Customer signs here after driver has signed.


2–7

CONTAINER LABEL – PALLET

Item Description

1 Route number.

2 Store number.

3 Warehouse shipping lane and dock door.

4 Store name and address where product is to be delivered.

5 Identifies the warehouse systems that selected the product, e.g. Mech, Vocollect, high pick or crossdock.

6 Date product was billed.

7 Distribution Center number and printer ID.

8 Master reference number identifies the warehouse selector’s unit of work (referenced on the invoice).

9 Warehouse selector employee number .

10 Container number.

11 Check digit verifies that the selector pulled the right label from the printer.

12 Pallet bar code.

Best Practice Cut label off of shrink wrap and keep until load is worked. If shortage defined, fax or email a copy of the label to Customer Service (SVCS). SVCS Fax: 1-888-222-1033 | Email: [email protected]



2–8

OUT OF STOCK CODES

Out of Stock Reason Codes appear on the first page of the Product Invoice to the right of the “brand” column.

Out of Stock Reason Codes Definition

ALLOC Allocated item

DISC Discontinued item

NEW New item on order but not yet received in the warehouse

OUT Out of stock

REST/RSTR Restricted (item not authorized for the store)

SEAS Seasonal

SUPS Supplier short

TU Temporarily unavailable


2–9

PRODUCT INVOICES

Product Invoice – First Page

Item Description

1 Store name, street address, city, state and zip code.

2 Store number (first 3 digits =distribution center number, last 4 digits = assigned store number).

3 Retail department and name.

4 Distribution center name and location where the invoice originated.

5 Route number assigned to route.

6 Invoice number and date.

Disclaimer: This is a standard invoice and may not reflect all components for all customers.


2–10

Product Invoice – Body (part 1)

Item Description

7 First Time Buy – indicates a new item for the store; requires maintenance such as shelf tag placement, making room on shelf, etc.

8 Out of Stocks – see list at beginning of this section.

9 Number of cases ordered but not shipped.


2–11


Item Description

10 F = First time buy (first time item ordered by the store). Item Code: • First 7-digits of food item code and first 6-digits of drug item code. • First two digits of the item code is the order type which currently appears in the header section of the invoice,

e.g. 015 = Dairy

11 Indicator on right side of item code: A = Damage/Swell Allowance D = Deal Pack F = Forced Order N = New item

P = Partial Shipment R = Repack, Random Weight Item, or Pallet rounding item S = Substituted Item (item substituted appears on the line

below the item ordered

12 Date product is expected to be delivered.


2–12


Item Description

13 Qty: Number of cases/units billed on this invoice

14 Brand, Description, Pack and Size: Actual warehouse pack/size of the item ordered (e.g.. sell pack of 8 = 8 units)

15 UPC: The Universal Product Code. WEIGHT: The gross weight of item shipped.

16 REF #: Picking ticket reference number used by warehouse for selector reporting

17 FE (Fee): BK (booked product); identifies how items were pre-ordered S = order booked by vendor salesperson, P = guaranteed sell, E = Buyer’s Show, N = New item on automatic distribution, F = forced order regardless of restriction (state, store, etc.), B/D = product booked by retailer, distributions or corporate TX (Tax): Indicates which items are taxable and to whom: C = Item taxable to the consumer; R = item taxable to the retailer


2–13


Item Description

18 PROFIT: Shows the gross profit percentage that will be realized if the product is sold at the SRP shown on the invoice. • The indicators to the left of the SRP: H/L = SRP entered results a gross profit percent that is more/less than 5% (or

retailer option) from the SRP zone.

19 SRP: This column contains the suggested retail price. (SRP will reflect the TPR if effective). • "P" indicates the allowance has been passed to the consumer and reflected in the retail price. • An asterisk (*) means the SRP has changed during the past week (or since maintenance was last performed).

20 COST: The list cost before any allowances are subtracted.

21 ALLOWANCES: Separated between manufacturer off invoice and performance allowances. Shows the allowance amount passed in the form of a cost reduction.

22 LANDED: Net List + Net Fee. EXTENSION: Landed amount multiplied by the quantity.

23 Asterisk (*) to right of extension indicates that there has been a price override of the item.


2–14


Item Description

24 Total quantity billed on this page of the invoice.

25 Totals by column for this page of the invoice.


2–15

VARIABLE WEIGHT MEAT INVOICE

• Variable weight product combined on same invoice • Invoices start with an “8” • Viewed in SVWire Variable Weight Invoices folder

Item Description Item Description

1 Indicator to right side of item code: • “A” indicates average weight item. • “R” indicates product billed as random weight/average weight.

4 Cost of product per pound.

2 System generated case code identifying the particular item billed. 5 Extension per generated case code (weight x cost = extended cost).

3 Actual case weight of product. 6 Total cost for item ordered.


2–16

CREDIT INVOICE

Item Description

1 Document number.

2 Ref #: The original invoice number or credit invoice number.

3 Reason the credit is being issued: • Credit invoice example shows the reason the credit was issued

Reason Code 12 = List Cost Adjustment


2–17

PROFESSIONAL SERVICE CRM INVOICE AND STATEMENT

Retail Technology example

Item Description

1 Invoice/document number (statement only shows last six digits).

2 First two characters represent department (e.g. RT = Retail Tech, CM = Consumer Marketing, RA = Retail Accounting, etc.).

3 Product group “99” used for misc. items (e.g. rent, note billings, Professional Service, rebates, etc.).


2–18

RETAILER STATEMENTS

Retailer Statement – First Page

Item Description

1 The date the product was delivered to the store.

2 Store product code for the invoice billed.

3 Warehouse product code for the invoice billed.

4 Description of the credit or charge.

5 The product or credit invoice number.

Disclaimer: This is a standard statement and may not reflect all components for all customers.


2–19

Retailer Statement – Body (part 1)

Item Description

6 Invoice sales total for product separated by fee and non-fee product.

7 Invoice sales total for supply separated by fee and non-fee product.

8 Gross profit percent, calculated by subtracting product fee/non-fee and Supply fee/non-fee from SRP, divided by SRP.

9 SRP: This column contains the suggested retail price. • "P" indicates the allowance has been passed to the consumer and reflected in the retail price. • An asterisk (*) means the SRP has changed during the past week (or since maintenance was last performed).


2–20

Retailer Statement – Body (part 2)

Item Description

10 ALLOWANCES: Shows amount of manufacturer off invoice and performance allowance passed as a cost reduction.

11 The total freight charges.

12 The total deposit charge where applicable.

13 Total fee charged.

14 Product/supply cost fee and non-fee (8 & 9) less allowance (12) plus freight (13) and fee (15).

15 Net Cost

16 Fuel Surcharge is applied only if cost of fuel exceeds the fuel cost used when calculating the weekly freight table.


2–21

Retailer Statement – Recap

Item Description

17 Product department name.

18 Product fee/non-fee plus Supply fee/non-fee less allowance plus freight plus fee.

19 Total cost of all purchases/credit by product department.

20 Total cost of all product groups purchases less credits.


2–22

HAZARDOUS WASTE MANAGEMENT

Strict regulation requirements are in place for handling hazardous waste at retail and throughout wholesale. Resources for information and guidance:

EPA Hazardous Waste Management and the Retail Sector http://www.regulations.gov/ - !docketDetail;D=EPA-HQ-RCRA-2012-0426 California Grocers Association Hazardous Waste Presentation https://www.cagrocers.com/wp-content/uploads/2015/01/2013-5-22-CGA-Hazard-Waste-PP-Presentation.pdf Stericycle William Conrad Stericycle National Account Manager 224-315-3734 stericycle.com Haz Mat Trans Inc* Mike Hammer General Manager 909-225-0586 hazmattrans.com *Provides service to CA only

http://www.regulations.gov/#!docketDetail;D=EPA-HQ-RCRA-2012-0426

https://www.cagrocers.com/wp-content/uploads/2015/01/2013-5-22-CGA-Hazard-Waste-PP-Presentation.pdf

https://www.cagrocers.com/wp-content/uploads/2015/01/2013-5-22-CGA-Hazard-Waste-PP-Presentation.pdf

https://www.stericycle.com/

http://www.hazmattrans.com/


2–23

RECLAMATION

Damage Reclamation Program Procedures

The damage reclamation program was developed to reduce losses associated with damaged product in the Grocery, Frozen, Dairy and GM departments. The program allows stores to recover credit for in-store damage, recalls, guaranteed sale, and reset products. 1. Return only damaged and outdated Grocery, General Merchandise, Frozen Food and Dairy

products that have been shipped from your SUPERVALU Distribution Center.

2. Products returned must be non-salable. Credit will not be issued for undamaged product or any of the following unauthorized Items:

Unauthorized Items

Bakery Pilfered Items

Deli Private Label

DSD Product Produce

Eggs Product Used in Store

Empty Packages of Grocery/GM (See #4) Product without UPC

Full Package of Frozen/Dairy (See #5) PSE Items (See process below)

Ice Razor Cut

Infested Product Seasonal Merchandise

Meat Slow Moving Items

Nicorette Cessation product UNFI Product 3. Credit will not be issued on “Pass on Swell” vendors. These products are given an allowance on

your invoice for every case ordered. The damage allowance is deemed to cover all losses. A complete list of vendors is available in SVHarbor under SVWire\Damage Reclamation.

4. Grocery and GM product must accompany package to receive credit. Leaking packages must be taped or placed in clear plastic bags to minimize soiling of other products. Exception – Liquids may be emptied from damaged bottles.

5. Frozen Food and Dairy products must be removed from packages and only the empty package returned to the DRC. No credit will be issued if Frozen Food and Dairy product accompanies packages. Frozen Food and Dairy packages should be packed together in a separate box to limit possible contamination. The delay in transport and scanning is the reason stores MUST empty perishable products. There is no refrigeration once the product leaves the store.


2–24

• There is an enhanced MC 92 Reclamation Entry application that stores can sign up for, to scan Frozen and Dairy product using their handheld gun (see page 3). The information is electronically sent to the reclamation center and credit is passed at the end of each period. No product packaging is sent back through reclamation; packaging is disposed of properly at the store.

6. To avoid contamination of product, separate “Food” items from “Non-Food” items such as detergent and cat litter. Boxes of Non-Food items should be placed in lowest pallet layers.

All inquiries should be directed to SUPERVALU Customer Service: 1-888-256-2800

DRC – SVHarbor

All Damage Reclamation reports are available in SVWire

• Label reorder form • Procedures & FAQ • Scan detail reports

o Damage o Specials

• Box Log • Swell Allowance


2–25

DRC – Sample Label and Box Log

• Items are place into banana boxes in the store’s backroom area. • The small label from box label is put onto the box log. • Stores should keep a box log of returns and have the driver sign the log when product is picked up. • The date of the pick up must be on there. • Packed By: Usually stores put a department, product or store associate number here. • Driver must sign the log. • On Resets/Continuities/Guaranteed Sales forms stores should also write the box number(s) and

have the driver’s signature.


3–1

SECTION 3 : MERCHANDISING CALLOUTS

CONTACTS

Center Store

Products and Services Main Contacts E-Mail Address Direct Line

Director, West Region Karen Cononetz [email protected] 253-404-4022

Category Merchandiser, Grocery Jim Goodfellow [email protected] 253-404-4044

Category Merchandiser, Grocery Terri Townsend [email protected] 253-404-4023

Category Merchandiser, Grocery/Dairy

Kristi Swanson [email protected] 253-404-4023

Category Merchandiser, Grocery/Frozen

Steven Plunkett [email protected] 253-404-4024

Department Specialist Mari Milligan [email protected] 253-404-4017

Meat


Meat and Seafood Sales for Tacoma and Portland

Bill Robinson [email protected] 253-404-4091

Sales Manager, Meat and Seafood, Tacoma

Doug Hall [email protected] 253-404-4092

Sales Manager, Meat and Seafood, Portland

Brad Evans [email protected] 503-833-1298

Bakery/Deli


Director (All Regions) Patti Walsh-Zauzig [email protected] 209-931-7479

Sales Manager, Tacoma Janna Blake [email protected] 503-833-1238

Sales Consultant, Tacoma Karen Fancher [email protected] 253-404-4077

Sales Consultant, Tacoma Rob Ellering [email protected] 253-404-4076

Sales Consultant, Tacoma Chris Crace [email protected] 253-404-4078

Sales Consultant, Portland Cindy Woosley [email protected] 503-833-1214

Sales Consultant, Portland Darrin Koch [email protected] 209-931-7443

Sales Consultant, Portland Lisa Welchert [email protected] 503-833-1281

Sales Consultant, Portland Derick Nicol [email protected] 503-833-1344



















SUPERVALU SYSTEMS STANDARDIZATION ORIENTATION GUIDE | Pacific Northwest Section 3: Merchandising Callouts

3–2

GM/HBC/Seasonal


Director, Product Development Pat Larson [email protected] 323-729-6867

Manager, Product Development, Seasonal

Jody Beasley [email protected] 323-729-6888

SUPERVALU DEPARTMENTS

In SUPERVALU systems, product will be categorized differently than in Unified Grocers systems.

Department

1 Grocery

2 Produce

3 Meat

4 Multi-Cultural

5 Frozen

6 Dairy

7 Bakery

8 Natural/Organic

9 Deli

10 Gourmet/Specialty

12 General Merchandise / Health & Beauty




3–3

Dept Class Group Examples

Grocery S010 Edible Grocery Shelf-Stable: Cereal, Juice, Baby Food, Commercial Bread

S012 Tobacco Tobacco, Cigarettes

S013 Spirits Spirits/Liquor

S014 Beer Beer

S015 Wine Wine

S016 Non-Edible Grocery Cleaning & Paper Products, Pet

Produce S020 Produce Fresh Produce, Dressings

S022 Floral Fresh Floral

Meat S030 Fresh Meat Fresh Packaged Meats

S032 Frozen Meat Frozen Breaded Meat, Frozen Ground Meat

S034 Seafood Fresh & Frozen Seafood

S035 Prepack Meats Processed Meats: Bacon, Hot Dogs, Lunch Meat; Refrigerated Pickles

Multi-Cultural S040 Multi-Cultural Market Centre

Frozen S050 Frozen Foods Pizza, Ice Cream, Juice, Vegetables, Entrees

Dairy S060 Dairy Products Refrigerated: Milk, Juice, Eggs, Cheese, Yogurt, Dips & Salsas

Bakery S070 Bakery Products Bakery-Prepared Cookies, Breads, Doughnuts

S072 Coffee Shoppe In-Store Coffee (Starbucks, Caribou, Seattle’s Best)

Natural/ Organic S080 Natural/Organic Market Centre

Deli S090 Service Deli Deli-Sliced & Specialty Meats/Cheeses

S092 Prepared Foods Deli Deli-Prepared Chicken, Pizza, Salads

Gourmet/ Specialty

S100 Gourmet/Specialty Market Centre

GM S120 Beauty Care Cosmetics, Hair Care, Shaving

S121 Health Care OTC Medicines, Vitamins, First Aid

S122 General Merch Cooking Gadgets, Batteries, Greeting Cards, Office Supplies, Pest Control

S123 Pharmacy RX items

S124 Seasonal Seasonal Items (Halloween, Valentine’s Day)


3–4

Product Hierarchy Changes

In SUPERVALU systems, some product will be reported in a different category than you are used to. Some key differences:

Product Unified Grocers Department

SUPERVALU Department

Yogurt Milk Refrigerated Juice Packaged Cheese*

Deli Dairy

Pre-Packaged Meat Deli Meat

Eggs Meat Dairy

In addition, Market Centre will be split into three departments

Unified Grocers Department

SUPERVALU Department

Market Centre

Multi-Cultural

Natural/Organic

Gourmet/Specialty

Market Centre assortment is changing. Items that were previously Market Centre may be Grocery, Deli, Dairy, etc. in SUPERVALU systems, and vice versa.


3–5

Item Code Numbering Changes

At time of cutover, your item code will not change for existing items. The Unified item code will be brought over to SUPERVALU. New items will be issued a SUPERVALU item code. Over time, Unified codes and “Type Business” will be phased out.

Example Unified Grocers Item Code

SUPERVALU Item Code

Best Foods Mayonnaise 30oz 2000974 2000974

TBD New Mayo Item 4466258

SUPERVALU Item Code Ranges (First Three Digits)

Item # Descriptions

212 Salts Bulk (Softner / Ice Melt)

300 - 303 Grocery Pallets and Shippers

304 Beverages-Other

305 Grocery Pallets and Shippers

306 Beverages-Soft Drinks-Carbonated

307 Grocery Pallets and Shippers

308 Baby Food/Formula

310 Baking Mixes

310 Pancake/Waffle Mixes

311 Baking Needs - Yeast/Baking Powder/Baking Soda/Corn Starch

311 Baking Needs - Chocolate/Nuts

312 Candy-Chocolate Candy Bars

314 Candy-Non Chocolate Bars/Gum

315 Candy-Other Single Serve

316 Candy-Take Home Peg

318 Candy-Misc.

320 Candy-Packaged Non-Chocolate

321 Gift Box/Specialty/Novelty

322 Candy-Packaged Chocolate

324 Seasonal Candy-Valentine

Item # Descriptions

326 - 327 Seasonal Candy-Easter

328 Seasonal Candy-Halloween

330 Seasonal Candy-Christmas

332 Seasonal/Gourmet Candy/Other

334 Candy-Bulk

335 Chocolate Candy

336 Premium Chocolate

338 - 340 Cereal

340 Body Wash

342 Hot Cereal

345 Convenience Snacks

346 Diet/Nutritional Snacks

348 Cocoa and Cider

348 Instant Breakfst RTD

349 Commercial Breads

349 Tortillas

350 Ground Coffee

351 Soluble Coffee

352 - 354 Condiments/Sauces

355 Vinegar/Specialty Sauces

356 Gravy/Packaged Seasonings


3–2

Item # Descriptions

358 Crackers

358 Breadings/Coatings

360 Gelatin/Pudding

360 Desserts/Pie Flng/Pie Crst/Marshmlw

360 Cones/Toppings

360 Kool Aid Pops

362 Seafood-Canned

364 Flour

366 Fruit-Canned

367 Fruit-Dried

372 - 374 Cleaners-Household

380 Fruit Spreads

381 Peanut Butter/Honey

383 Juice-Adult

384 Juice-All Family

385 Juice-Children's Multi-Serve

386 Juice-Children's Aseptic

388 Laundry Additives

390 Pasta

392 Meat-Canned

394 Milk-Powdered/Canned

394 Milk Modifiers - Coffee Creamers

396 Tabletop

396 Plastic Containers

397 Plastic Bags/Wraps

398 Household Paper

398 Aluminum

399 Bath/Facial Tissue

400 Paper Towels/Napkins

402 - 403 Dog Food

404 - 405 Cat Food

406 Cat Litter/Misc. Animal

407 Pickles/Olives

408 Relish/Peppers/Appetizers

410 Pasta Sauce

412 Canned Pasta

Item # Descriptions

412 Prepared Foods

414 Pasta

415 Ethnic Foods

417 Asian - Mainstream

417 Asian - Authenic

418 Hispanic Foods-Tex Mex

419 Hispanic Foods-Authentic

420 Sandwich/Sandwich Spread

421 Salad Dressing

422 Salad Mixes/Accessories

424 - 425 Spices

425 Seasonings (Package/Box)

426 Spices

428 Oils/Shortening

430 Side Dishes

432 Whse Popcorn

432 - 434 Salty Snacks

435 Whse Nuts-Snack

435 Salty Snacks

436 Cookies

438 Personal Wash

439 Laundry Detergent

440 Dish Care

442 DSD Beverages-Soft Drinks-Carbonated

443 Beverages-Other

444 Water-Bottled

446 - 448 Soup

449 Sugar

450 Molasses/Corn Syrup

450 Maple/Fruit Syrup

451 Tea

452 Beans-Canned

454 Vegetables-Canned

456 Tomatoes/Tomato Paste-Canned

458 Beans/Rice-Dried

460 Gourmet Foods


3–3

Item # Descriptions

462 Diapers/Baby Needs

482 Canning Supplies

484 Fireplace

485 BBQ Supplies, Charcoal

490 - 493 Supplies

494 Carry Bags/Sacks

495 - 499 Cigars

500 - 508 Tobacco

509 Tobacco Supplies

510 - 557 Cigarettes-Premium

558 - 584 Cigarettes-Discount

585 - 595 Cigarettes-Value

596 Cigarettes-Savings

597 Cigarettes-25's

598 Cigarettes-Misc.

599 Cigarettes-Returns/Credits

700 Pallets and Shippers

701 Frozen Desserts

702 - 703 Ice Cream

705 Novelties

706 Frozen Pies & Pastry

706 Frozen Baked Bread Dough

707 Frozen Baby Foods

708 Frozen Fish

709 Frozen Fruits

710 Frozen Juice/Drinks

711 Frozen Entrees

713 Frozen Dinners

714 Frozen Prepared Foods

715 Frozen Pizza

716 Frozen Pasta

Item # Descriptions

717 Frozen Potatoes

718 Frozen Pot Pies

719 Frozen Vegetables

721 Frozen Breakfast

722 Frozen Ice

724 Frozen Vegetables

727 Frozen Misc.

729 Fixtures/Supplies/Equipment

750 Pallets and Shippers

751 Cheese

752 Cheese

753 Processed Cheese

754 Cheese-Other-Cream Cheese

754 Cottage Cheese

755 Yogurt

756 Milk

757 Cream/Creamers

757 Cream/Aerosol

757 Sour Cream

758 Butter/Margarine

759 Baked Goods

760 Eggs/Egg Products

762 Pudding/Gelatin

763 Dips

764 Beverages

765 Mexican Foods

765 Mexican Foods-Hispanic

766 Pasta/Dinners

766 Refrigerated Potatoes

768 Other Dairy

769 Supplies


3–2

Retail Merchandize Packet (RMP)

RMP will continue to be published after standardization and contain the same information you’re used to seeing (item information, allowances, cost, etc.). Orders may continue to be submitted as you do today.

Current Detail Standard Systems

RMP Packet (Excel) RMP Packet from Event Builder

• RMP Packet • Ad Planner


4–1

SECTION 4 : RETAIL PRICING

CONTACTS


Retail Pricing John Devos [email protected] 253-404-4108

Retail Pricing Christine McGilvra [email protected] 503-833-1224

Retail Pricing Jill Morris [email protected] 503-833-1841

PRICING WEEK

(effective dates of price changes) Today Tomorrow • Cost changes are effective on Saturday. • Cost/price changes are effective on Saturday.

• Retail change effective date can vary by commodity effective date.

• Retail changes are effective on Saturday.

• Notification is Saturday or Wednesday depending on location.

• Could vary by store, but all product departments are in the same file.

• Multiple files are used to send pricing data. • Two options for receiving price files are available Data Exchange or ePos.

SHELF LABELS AND TALKERS – INSTORE PRINT

Today Tomorrow • Print Directly from downloaded batches.

• Print from multiple data sources.

• Create store specific print templates

• Same systems for in store printing will remain for now. Method for files feeding into instore printing applications will change.

• SV ESL is available for in store print also.




SUPERVALU SYSTEMS STANDARDIZATION ORIENTATION GUIDE | Pacific Northwest Section 4: Retail Pricing

4–2

SHELF LABELS AND TALKERS – OTHER PRINTING TYPES

Division Print Today Division Print Tomorrow • Labels/talkers printed at Commerce and

Portland, shipped to the store via mail. • Labels/talkers will be printed in Tacoma and

shipped to stores via mail. Stock changes to SV standard.

Vestcom Print Today • Files sent to Vestcom to print, labels/talkers

shipped to the stores via mail.

• Labels by Aisle: 3rd party application ( Aisle IQ) used by some for Vestcom print only.

Vestcom Print Tomorrow

• Files sent to Vestcom to print, labels/talkers shipped to the stores via mail or SV truck - some timing may shift.

• 3rd party remains available to existing stores, Functionality available in SV system.

ITEM AUTHORIZATION & PURCHASE FLAGS

Today Tomorrow • Store headquarters can authorize items that

their stores can purchase or not. • Flags used to determine what items for

which pricing data is received.

• Same functionality, new system.

• Flags used to determine what items for which pricing data is received.

Item Authorization (IA) Purchase Flags (PF) • Larger Retail groups wanted a way to

authorize items for their stores without having to CRIP the items. • IA allows the retailer a quick way to

authorize the items for all their stores. • Set up through store profile screens

and managed through SVPricing. • IA restrict works the same way as CRIP

restrict, except the IA flag must be on or the store will not get the item.

• Some retailers are CRIP restrict meaning they have to send us a retail or we won’t ship the item.

• Items are flagged for a customer as being purchased once a retailer has ordered the item.

• This allows us to send Host SIL to a retailer for only the items they buy from us.

• Labels and Talkers print for only for PF items, except for New items.

• Most reports will show which items are purchased and which are not.

• PFs are also a method we use to determine which items will be included in a DX file.


4–3

TIERED PRICING

Today Tomorrow • In Seattle, prioritization is used to allow for

multiple prices to exist on an item and deliver the correct price at a given point in time.

• SV system allows for multiple prices to exist on an item and deliver the correct price at a given point in time.

Tiered pricing is a way for the retailer to have multiple TPRs in the system. It stacks up the TPRs and Ads and applies the right price on the effective dates. • Tiered pricing applies to CRIP type 5’s only. Type 5 TPRs are triggered or implemented by CMAP

auto TPRs, CMAP POAs, POAs, retailer TPRs and the event management system (EMS). It also allows Ads to flow through the system and apply via EPOS(Host) and DX(Data Exchange).

• We have seven tiered pricing options.

Tiered Pricing Option 2 Example

• If the new TPR = the Current price, force the transaction to generate a talker and Host when the TPR is an AD TPR

• Ad TPR = 2.99 Current SRP = 2.99 • Result: Generates an AD TPR, Ad talker and

sends to host • If the new TPR > the Current price, the TPR will

be greater than zone or CRIP SRP. • Ad TPR = 2.69 Current SRP = 2.59 • Result: Generates an AD TPR higher than the

Current SRP, whether that’s a base SRP or a TPR, generates an AD talker and sends to Host. This can make the AD higher than Base.

Prior to 4-7 2.79 base

4-7 thru 4-21 2.59 TPR

4-21 thru 4-27 2.69 AD

4-28 thru 7-6 2.59 TPR

Base is 2.79 TPR for 2.59 4-7-18 thru 7-6-18 AD for 2.69 4-21-18 thru 4-27-18


4–4

HOUSE ZONE/CUSTOM PRICING

Today Tomorrow • Competitive driven price zones: Price zones

driven from percent to competitor. • This strategy remains for house zones.

• Stores can point categories and departments to different zones to build a store specific zone.

• Stores have the ability to point categories/departments to different zones, functionality is housed within the customer set up and does not require the creation of new zone.

• DSD: DSD items supported for pricing. • Current systems and file delivery method will remain in place for now.

• Ability to custom price. • Ability to custom price remains.

• Family groups used to keep items “lined” priced.

• Family groups used to keep items “lined” price.

OTHER PRICING PROGRAMS

Today Tomorrow

• First time Buy labels: Available in Seattle but not in Portland.

• Available to all stores using Vestcom and Division print or ESL in store printing.

• Clearance Program: No current program. • Available in SV system, retailer determines specific parameters.

• POA/TPR: Some ability to adjustable parameters allowing for different pass through and price rounding, varies by location.

• Functionality available in SV system can be set at various levels as defined by the customer.


4–5

CRIP (CUSTOMIZED RETAILER INDIVIDUALIZED PRICING)

• CRIP allows the retailer to enter and maintain their own prices (retails). • CRIP can be done on the ordering device, via SVPricing or by an inbound CRIP file layout uploaded

to SVHarbor to apply the prices. • CRIP also allows for department overrides. Stores can set a dept. that they want specific items to

invoice in. • Example: Cigarettes are Grocery in SUPERVALU. You may want them to bill in a different

Department as to not mix with the grocery invoices or sales. CRIP gives you the ability to do that.

CRIP Types

Fixed Pricing* – The Retail Price is entered as a set dollar amount. These prices will not change until the user physically changes them. However, cost changes will change the Gross Profit % (GP%).

% Pricing* – Retails are calculated by a GP +/- percentage within the pricing structure. The retail price is automatically maintained at a GP% whenever there is a market advance or decline in cost.

Cents Markup* – Retail prices are calculated by a +/- cents mark up over cost. SRP is maintained until a market advance or decline takes effect. Note: The system remembers the markup when any TPR price expires.

Retail Price Entered/Percentage Calculated* – The retail price is automatically maintained at a GP%. After the first CRIP loads and GP% is calculated, it’s reflected as Type 2 going forward.

Fixed Retail Price – The SRP is reduced for a specific period of time using a start and end date, regardless of any cost increases or declines. If the item is on allowance, the SRP is reduced further at a CRIP Type 5.

% Pricing With Dates – A retail price calculated by +/- percentage, just like a Type 2, except with a start and end dates. If the item is on allowance, the SRP is reduced further at a CRIP Type 5.

Cents Markup with Dates – Retail prices calculated by a cents markup over cost, like Type 3, with a start and end date. If the item is on allowance, the SRP is reduced further at a CRIP Type 5.

Retail Price Entered/Percentage Calculated with Dates – With any market advance or decline, the percentage is used to calculate the new retail price, like Type 4, with start/end dates. SRP will show as CRIP Type 6 on reports and fluctuate with price changes.

* Note: Types 1-4 are base CRIP and Types 5-8 are for TPRs and Ads

1

2

3

4

5

6

7

8


4–6

ORDER GUIDES

• Contain a barcode for scanning with the stores handheld device, which transmits the orders to SUPERVALU.

• Published to SVWire for the stores to view and print if needed. • Many options for what is printed. • 32 sort choices. • Contains Store specific sell (cost), allowances and retails. • Set up and maintained by the Region Pricing dept. • Generally not run for non-perishable depts. They would be too big to use efficiently. • Can be run with Future pricing that looks to the start of the next pricing week. • Can include an AD section and a new item section at the beginning of the order guide. • Run weekly. • Printed Landscape. See example on the following page.


4–7

Example: Future Order Guides


4–8

MASTER PRICE BOOKS (PBM)

• Similar to current non-scannable Order guide. • Can contain all product groups. • Can be run for purchased, CRIP or authorized items only. • Published to SVWire for stores to review or print as needed. • Also published as a .csv file for downloading and sorting as desired. • Options for what is printed and in what sequence. • Contains store specific sell(cost), allowances and retails. • Set up and maintained by the Region Pricing dept. • Can be run with future pricing that looks to the start of the next pricing week. • Run weekly. • Printed Landscape. See example on the following page.


4–9

Example: Future Master Price Books


4–10

ADVANCED PRICE CHANGE REPORT (APC)

• Contains implemented and future cost changes up to the beginning of the next pricing week. • Shows stores specific sell(cost), allowances and retails. • Cost on this report will reflect Volume Discounts. • Shows retail activity, CRIP adds and deletes. • Calls out Ads. • Shows Market advances up to 5 weeks future and 1 week future for declines. • Published to SVWire. • Set up and maintained by the Region Pricing dept. • Run weekly. • Printed Landscape. See example on the following page.


4–11

Example: Advanced Price Change Report


4–12

FUTURE MARKET ADVANCE AND DECLINE REPORT

• Contains implemented and future cost changes. • Shows store specific sell(cost), base and TPR retails. • Shows Market advances up to 5 weeks future and 1 week future for declines. • Can print the report with Advances first , then declines. • This report also has a house SRP zone version. • Published on SVWire. • Set up and maintained by the Region Pricing dept. • Run weekly. • Printed Landscape. • This could be used instead of the Advance price change report for market advances and declines. See example on the following page.


4–13

Example: Future Market Advance and Decline Report


4–14

ALLOWANCE REPORT

• Store Specific Report of all allowances in the system for up to 13 weeks future. • Can show base SRP in addition to Sell(cost) and allowance amounts. • Split by Department. • Slotting allowances are at the front of the report. • Published to SVWire. • Set up and maintained by the Region Pricing dept. • Run weekly. • Printed Landscape. See example on the following page.


4–15

Example: Allowance Report


4–16

ALASKA MASTER PRICEBOOK

• Contains the stores burdened (Alaska Freight) Cost • Can contain all product groups. • Can be run for purchased, CRIP or authorized items only. • Published to SVWire for stores to review or print as needed. • Options for what is printed and in what sequence. • Contains store specific sell(cost), allowances and retails. • Set up and maintained by the Region Pricing dept. • Can be run with future pricing that looks to the start of the next pricing week. • Run weekly. • Printed Landscape. See example on the following page.


4–17

Example: Alaska Master Pricebook


4–18

MULTISTORE PRICEBOOK

• A listing of items for a retail group of stores. • Can include house SRP zones • Can contain up to 50 different zones or stores. • Can be run for purchased items only • Shows store specific sell(cost), allowances and retails. • Set up and maintained by the Region Pricing dept. • Run weekly. • Printed Landscape. See example on the following page.


4–19

Example: MultiStore Pricebook


4–20

OTHER SVWIRE REPORTS

• Additional reports are posted to SVWire weekly that assist the retailer with running their business. • The more frequently used reports are:

• New Item Report • Discontinued Item Report • UPC/Description Change Report • CRIP Maintenance Audit Report • Shelf Label Printed Report • Shelf Talker Verification Report • Shelf Talker Takedown Report

See examples on the following pages.


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New Item Report


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Discontinued Item Report


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UPC/Description Change Report


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CRIP Maintenance Report


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Shelf Label Printed Report


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Shelf Talker Verification Report


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Shelf Talker Takedown Report


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ACCESSING PRICING REPORTS ON SVWIRE

1. Log on to SVHarbor.

2. Click on SUPERVALU Wholesale.

3. Click on reports and downloads in the list.

4. Click on SVWire.

5. You may need to enter your store number and click anywhere on the screen.

6. On the all report tab, various departments or topics should appear on tiles.

7. Pricing reports are generally found in the “Pricing” tile.

8. Click on the “Pricing” tile and then click on “View Reports.”


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9. Click on the arrow to the left of the report you want to look at.

10. Click on the report you want to view using the magnifying glass.

11. This will open the report. File types for opening are in the upper right.

12. Type selected below is swiftview.


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SELF SUPPORT TO DATA EXCHANGE

• Self support (Seattle) and Data Exchange are the same concept of record types sending data to the retailers.

• Retailers choose which records they want to get. • Both types of files are flat files containing item data, cost, retails and allowances. • Files are imported into the store’s systems using the pieces of information needed internally to

drive the stores systems. • Volume discount and host attributes are being added to the DX files. • No major Gaps between Self support and DX, its mostly mapping differences for where the data

points are in each of the files. • Not included in DX files are: movement, merchandising programs, Shelf label information and

vendor information. • There are also electronic Invoice and statement files available.

SHIP TO DATA EXCHANGE

• Ship files are similar to a Data exchange flat file. • Ship files contain item data, cost, deal and retail information, as does DX. • Volume discount and host attributes are being added to the DX files. • No major Gaps between Ship and DX, its mostly mapping differences for where the data points are

in each of the files. • Not included in DX files are: Shelf label information calling out what label/talker to print, qty, what

verbiage.

SIFT TO SIL (EPOS)

• Sift files will switch to SIL Host files coming from the EPOS set up in SV. • SIL is Standard Interface Language. • SV Host files work using Tran codes to distinguish what kind of change each item belongs in.

For example: an item has a base SRP change and a TPR going on, these would be separated into a Tran code 1 for the base change and a tran code 05 for the TPR on.

• The order of the SIL fields can be configured to host just the fields the store would use and can be different for each tran code within the same file.

• Tax flag C will be used as a call out that the item is CRV.


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SECTION 5 : SUPPORT DESK SERVICES The SUPERVALU West Region Support Desk is committed to bringing you the same high level of support you have been accustomed to throughout this transition. Rest assured that we, like you are diligently learning all we can about the new processes and procedures so that once the time comes, we will be able continue to meet all your support needs. If you have any questions or concerns please feel free to reach out to us at [email protected] or 1-800-934-2100.

OVERVIEW

The primary function of the Support Desk Services (SDS) department is to provide technical support to retailers that utilize Retail Technology’s products and services. This support ranges from procedural and operational issues to software, hardware and network troubleshooting. We are a single point of contact Support Desk. If the issue is not one that SDS does not normally support we will find the correct department that will be able to assist. SDS Secondary function is to provide support to outside vendors and other related SUPERVALU departments. This includes assisting field agents from SUPERVALU Sales or Professional Service departments, for matters concerning your store. The third function of SDS is to accumulate, assess, and provide information to the Retail Technology Products department, Technical Services and other related SUPERVALU departments regarding customer feedback, and enhancement requests, as well as notification of problems that may affect their respective areas of responsibility.

Methods of Contact

Phone Email

1-800-934-2100 [email protected]

Hours of Operation

Time Zone Monday—Friday

Pacific 6:00 AM – 5:00 PM

Alaska 5:00 AM – 4:00 PM

On-Call 24 hours for emergency issues.



SUPERVALU SYSTEMS STANDARDIZATION ORIENTATION GUIDE | Pacific Northwest Section 5: Support Desk Services

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CORE PRODUCTS SUPPORTED BY SDS

Product \ Service Description Role of Support Desk Services

SVHarbor SVHarbor is a portal that encompasses several applications including: SVWIre, SVInquire, eCustomer Service, eMail, eOrder, Data Transfer and SVOutfitter.

SDS support all applications within SVHarbor and will engage other level resources, if needed, for resolution.

Mobile Ordering

Smart phone, iPod ordering app designed for ease of use and flexibility.

SDS supports this product completely. Any issues the retailer might have with MO are captured here.

SVMobile SVMobile application is used for ordering product that is shipped to the store. Application is located on a Symbol Mc92 handheld.

SDS support SVMobile application and hardware and will engage other level resources, if needed, for resolution.

ReadyPay® Internet based Payment software. Lanes communicate via TCP/IP to the ServerEPS site which then in turn processes through Vantiv.

SDS provides level 1 and 2 support for Connected Payments. We work directly with Dealers, NCR, store personnel and Professional Services to diagnose, troubleshoot, enhance and repair any issues. Additionally, SDS diagnoses and replaces all ReadyPay® equipment such as terminals, and pin pads.

ULINK ULINK will in the future be available for DSD and tag printing functions.

SDS will provide level 1 and level 2 support for the ULINK program the same level of support for these functions

UNET Retail Network

Any issues related to the UNET (GTT) retail network. SUPERVALU stores rely on this network for a multitude of needs including but not limited to: ReadyPay®, ULINK, store to store connectivity, Time Clock systems, 3rd party vendor support, Internet and E-Mail usage.

SDS provides Level 1 and 2 support for all aspects of this network. SDS works directly with GTT, store personnel, 3rd party IT staff, telcos, and Professional Services to diagnose, troubleshoot, enhance and modify existing connections. Additionally, SDS management holds regular meetings with GTT representatives to review, discuss and escalate current issues as well as manage projects and enhancements submitted to GTT.

Vantiv / FirstData

3rd party bank that processes payment transactions for all of our ReadyPay® stores.

SDS Provides Level 1 and 2 support for all transaction \ balancing issues. SDS researches transactions, reports and batch totals to assist stores. In addition, SDS meets weekly with Vantiv to review, discuss, and escalate current issues, including enhancement requests.


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SECTION 6 : SVHARBOR

CONTACTS

For assistance with SVHarbor contact:

Support Desk Services 1-800-934-2100 [email protected]

Customer Service 1-888-256-2800 [email protected] eCustomerService online via SVHarbor

OVERVIEW

• SVHarbor is SUPERVALU’s online portal, which serves as a hub for retailers and SUPERVALU. • SVHarbor offers a comprehensive suite of tools designed to help you make the most of your

business —from merchandising tools, to important communications, to self-guided retailer training—in one centralized hub.

• SVHarbor replaces Business Center as your online portal.




SUPERVALU SYSTEMS STANDARDIZATION ORIENTATION GUIDE | Pacific Northwest Section 6: SVHarbor

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BUSINESS CENTER VS. SVHARBOR

Area Business Center SVHarbor

Products & Deals

• Item listing with various search options (all, deals, new, replacement).

• Place orders • Set SRP

• SVConnect > Items > Item Listing • SVConnect > Store Orders > Order

Entry • SVConnect > Retail Pricing > Item

Pricing

Fix the Mix • Report of items stores should be carrying and voids based on purchase history and warehouse movement.

• Scan Data store specific movement reports

• Shelf management schematics

• SVConnect > SVInquire > Advanced • SVConnect > Reports & Downloads >

SVInsights • SVConnect > Shelf Management >

POG Publisher

Retail Resources

• Marketing provides informative documentation about SV West marketing type programs available.

• Operational provides informative documentation about technology offerings.

• Professional provides information describing offerings to help retailers with Business Continuity, Financing, Real Estate and Store Development.

• SVConnect > Reports & Downloads > SVWire

Communities • Online Communities is available for Portland and Northern California Ad groups to post all their business critical information.


Selling Events

• Show Ordering and Reports provides a link to e-Show where stores place all their Sellabration and Expo orders.

• Seasonal Selling Events provides a link to seasonal selling programs where stores can view and order product.

• SVConnect > Ads/Promotional > Featured Catalogs

• SVConnect > Ads/Promotional > Weekly Ads & Surveys

Ad Builder • Program used by internal as well as Retail HQ type accounts to build ads.

• SVConnect > Ads/Promotional > Dynamic Promotional Planning

• SVConnect > Reports & Downloads > SVWire > Ad Planner


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Area Business Center SVHarbor

On Demand • Access published reports • Link to 3rd party online tool used for

retrieving weekly reports electronically


Manage Business

• Create orders by hand keying in item codes or importing spreadsheets and uploading.

• SVConnect > Store Orders > Order Entry

• Order upload available – work with regional office

• Search future orders with the ability to export to Excel.

• SVConnect > Store Orders > Order Review & Revise

• Web Order History provides all orders that were ordered via Business Center and the user that ordered the product. When the store clicks on the order number it takes them to Order Inquiry to view the order.

• SVConnect > Store Orders > Order Review & Revise

• Store Returns allows California accounts to return damaged product that they receive on the truck.

• SVConnect > Customer Service > eCustomer Service

• Customer Container Balances and Statement History provides stores with balances of pallets/totes etc. they owe back to SUPERVALU and the statement history for container tracking.


• Merpro Orders provides a list of items for stores to order quantities for future ads.

• SVConnect > Store Orders > Order Entry

• Order upload available – work with regional office

• Invoices/e-Invoices (New) and Statements allows stores to access their invoices and weekly statements.

• SVConnect > Store Invoices > SVWire • SVConnect > Store Invoices > Invoice

Detail Inquiry

• Pricing Cart/Pricing History allows users to enter price changes for their retail or promotional pricing and view history.

• SVConnect > Retail Pricing > Item Pricing


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SETTING UP SVHARBOR

Step 1: Check your browser Supported Browsers • Internet Explorer, version 11 and up • Google Chrome*

*Currently, Chrome is not supported in a few areas of SVHarbor How to verify your version of Internet Explorer: 1. Go to the Tools menu

2. Click “About Internet Explorer”


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Step 2: Set your browser security settings

2. Click on “Security” tab

3. Click on “Trusted Sites”

5. Drag the Security level to “Low” (This will only affect the sites you have trusted)

4. Click on “Sites” In the Trusted Sites popup window, add each of the following as trusted sites: • https://*.svharbor.com • https://*.supervalu.com • http://portal.svharbor.com Click “Close" when completed

6. Click on “OK” to close

1. From the Tools menu, click on “Internet Options”


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Step 3: Install SwiftView Plug-in 1. Log in to SVHarbor website:

• Use User ID: SVWest2 • Use Password: Green123

2. Click “Submit.”

3. On SVHarbor, click “SUPERVALU Wholesale.”

4. From the SVConnect, click “SVWire” from the “Reports & Download” menu.

Click on text or logo to select SUPERVALU Wholesale

Click “Reports & Downloads” to open the drop-down menu

Then click “SVWire”

Note: For step-by-step log in instructions, see “Logging in to SVHarbor,” also in this section.


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5. From SVWire, click “Help.”

6. Click “SwiftView Installation.”


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7. Click the link below to download SwiftView.

8. Click “Save,” then click “Save As” to save svinstall 9.1.0.1.exe to the location on your “C” drive indicated below. If you do not have a Swiftview folder, you will need to create one.


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9. From your “C” drive, open the “Swiftview” folder and open the file “svinstall.9.1.0.1.exe” to install SwiftView on your computer.

Double-click to open the file and begin installation

When you see this message, click “Yes” to allow the program to install

When you see this message, click “OK” SwiftView is now installed


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Step 4: Configure SwiftView Now that SwiftView is installed, it must be configured. 1. Return to the SVWire Help page

2. Click “SwiftView Configuration”

3. Follow the instructions in the area indicated below

Right click on the link “npsview.ics” and save in the C:\Program Files\SwiftView folder. NOTE: You may have to close your browser for changes to take effect.


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Step 5: Compatibility View settings update (for Internet Explorer users)

1. Open Internet Explorer

2. Go to the Tools menu

3. Click “Compatibility View settings”

4. Add SVHarbor.com

5. Click “Close”

Type “SVHarbor.com” in the field. Click “Add” then click “Close.”


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LOGGING IN TO SVHARBOR

1. Go to www.svharbor.com

2. On the svharbor.com home page, click “Login

3. Enter your User Name and Password

4. Click “Accept License Agreement and Login”

Password Expiration Passwords expire after 120 days. You may change your password at any time.


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CHANGING YOUR PASSWORD

To change your password, click the “Change password” link at the top of SVHarbor.

NOTE: SVHarbor requires passwords to be complex. Click “Password Help” for a current list of password rules.


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NAVIGATING SVHARBOR

Retailer Training SVHarbor Training Videos

SUPERVALU Wholesale Customized retailer portal (“SVConnect”) for merchandising applications, such as ordering, reporting, retail pricing, and more!

Headlines An electronic bulletin board that communicates important information and notifications.

Alerts An electronic bulletin board that communicates urgent information, such as product recalls.


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NAVIGATING SVCONNECT

Applications Click any folder to “expand” and see the applications inside.

Customize Your SVConnect Page Click the “Update Logo” link to add your own image!

Metrics At A Glance See your store’s Net Profit for the week. More details available – click the graph!

Delivery Schedule When’s your next delivery from SUPERVALU? Click to view orders!

Spotlight Hot Buys Take advantage of hot deals before they’re gone!

Featured Catalogs Click to shop featured catalogs and seasonal items!


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Store Metrics: Net Profit from Warehouse

Click to see details by day and/or department!

Change your display to see a specific day and/or department


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Inbound Deliveries

“When’s my next delivery from SUPERVALU?” See the real-time status of your deliveries for the next 7 days!

The number on the truck indicates the number of loads due to arrive for that day. Click the truck to display additional details, such as cases/cube by department.

The clock indicates that this order has been assigned a route. Move your mouse over the clock to display the latest ETA. This is real-time info, so you always have the most up-to-date info at your fingertips!


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ECUSTOMER SERVICE

Overview

• Submit credit and pickup requests online. • Available 24 hours a day, seven days a week.

Reviewing eCustomerService Transactions

Click “Transactions” to view transaction list.

Click here to filter or search beyond the last 7 days.

Transaction Resolution will display. For example, REQUEST COMPLETED (CR), means Credit Approved to retailer.

Click here to create a new transaction.

Click blue Trans# for a pop-up with more details.


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Creating a New eCustomerService Transaction

Advantages of using eCustomerService vs. calling Customer Service: • Always available - 24/7 • Better accuracy • Review items before submitting. • Cannot enter wrong store • Less chance of miscommunication

Searching eCustomerService for Specific Transactions

Fill out the form, then click “Submit.”

Enter earch criteria, then click “Go.”


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SVWIRE

• SVWire is an online repository for reports published to you by SUPERVALU.

• View or download invoices, statements, order guides, price books, and more.

Folders Click the folder name to drill down and see the reports inside.

Filter by Date Filter the list to see reports for a date or date range.

Customizable Views Three different views available – the third view is recommended.

Download Download multiple files at once.

Tabs There are four tabs available in SVWire. All work the same way, but show different content. To get started, click “All Reports.”

Favorites Click the star to add a report to your Favorites tab.


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Report Listing

Viewing Reports

Red alerts let you know when there is a new report available.

Click the report categories to explore what’s inside. Example: Invoices > Net Invoices > 02 Produce

Invoice Number For invoices, the invoice number displays in the Report Description.

Viewing a Single Report Click the “View” magnifying glass for a report to view single document

File Types Some reports are available in 3 file options. The first one, Swiftview, is recommended file type for most documents. To switch your file type to Adobe PDF or Text, just click the icons.


6–22

Downloading Multiple Reports

• With SVWire, you have the option to open reports one-by-one or you can select several to combine into one file.

1. Select the invoices you want to view together, even across departments.

2. Click the Download shopping cart. Notice the cart shows the number of reports selected.

3. Click “View Files” to display your selected reports combined into one long document.


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Using SwiftView to View Documents

Print file.

Press S or CTRL-F to find an item using an item code, UPC or description. Must be an exact match.

Click arrows to page up and down. You can click between the arrows to get a popup where you can enter a specific page number to go to.


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More Documents Available

There are 100s of documents available. Here are a few examples…

SUPERVALU Customer Service documents, including recent pickup documents.

All active recall alerts.

Price books, label reports, deals and many others are located in the PRICING folder.

Product return documents for Damage Reclamation.


6–25

SVINQUIRE

SVInquire is an ad-hoc reporting tool that allows you to create your own reports. • Items: Easily search and view item information—including warehouse inventory—and download to

Excel. • Deals: Download 10 weeks of deal information to Excel. Filter by department, item code, status,

dates and more. • Ads/Promotions: View events, orders and download event information to Excel. • Orders: Review existing orders, revise orders and download to Excel. • Shipments: Download warehouse shipment rollups to Excel. 52 weeks of history are available. • Invoices: View invoice details and download to Excel. 52 weeks of history are available.

Accessing SVInquire

SVInquire can be accessed via several different links on SVConnect:


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Navigating SVInquire

SVInquire Search Options • My Favorite Searches

Favorite Searches let you save a search so you can re-use it in the future. To get started, click “Save As Favorite”

• Store If you have access to multiple stores, you can change your store selection here.

• Department Browse items by department or category

• Item Code Search for a specific item code/UPC or a range. You can even copy & paste a list of item codes/UPCs!

• Source of Supply Filter by warehouse, DSD, or cross-dock items

• Item Type Limit your search to regular case vs. pallets/shippers, national branded items vs. private brand

Tabs at the top of the screen tell you what type of data you’re searching.

• Use the filters to find your desired item(s). • As you select search criteria, it will be added

to the My Selections window at the top. • When you’re ready, click “Search.”

Search options: See descriptions of search options below.


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SVInquire Item Listing

All the tabs work the same way – search, filter, download. You can filter by entering criteria in the boxes

below the header. The example shows reducing the file to just ALPO items.

Creates Excel spreadsheet of results that you can slice and dice as needed. Downloads take a few minutes to complete.

Sort results by clicking the header. Click once for ascending and again for descending sequence.

Click the item code for a popup with detailed information for that item.


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SVInquire Deals Listing

SVInquire Order Review and Revise

On the Deals tab, you can create reports that will identify the items with the most compelling offers, making it easier for you to maximize profit.

Note: Deals tab has no on-screen search results; only a download.

Updating Orders If an order can be changed, the Qty and Delivery Dates will be open.

The Orders tab displays all future orders.


6–29

SVInquire Advanced Reporting

• Identify top selling items that you may not be carrying • Distribution Void Excel report makes it easy to spot opportunities to boost sales


6–30

ORDER ENTRY

1. Select “Order Entry” from the Store Orders dropdown menu.

2. Select the store, then click “Add” to move it to the Selected Store area.

3. Enter the desired delivery dates(s)—up to 10. Click the calendar icon to select dates vs. manual entering.

4. Click “Order.”


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1. Enter the item code(s) you wish to order, as well as the quantity and delivery date.

3. Click “Submit.”

2. Click “Validate.” The description column populates so you can ensure you are ordering the correct items.


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PROMOTIONAL ORDERING

• Weekly Ads & Surveys Place orders for Weekly Ads and special events (Expo)

• Seasonal Buys Featured catalogs

• Spotlight Hot Buys Place orders for featured items with a limited quantity available for a limited time.

Accessing Promotional Ordering

On SVConnect, click the links under the Ad/Promotional folder or click the featured links.


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Weekly Ads & Surveys

Within the Event, Search for Items You can search by ad placement, department, and more.

Promo Details Click the “+” icon to expand and see all the items available.

Order Totals Order totals display at the top, so you can keep an eye on your spend.


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Placing an Order Just enter the desired quantity and delivery date in the Orders column, then click “Submit Orders”

Sales History Are you stocked for this event? Sales History displays past performance.

Orders See at a glance what you’ve already ordered. Add new orders right on the screen.


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Click “View Event

Attachments” to see the ad book in print.


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Featured Catalogs

To get started, click the name of a catalog.

After selecting a catalog, choose a catalog section.

Select your store, then click “Save and continue.”


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View Item Group Details—“Text only” view

Item groups are displayed with the available delivery range. For item groups with multiple items, click “View Items” to see more details.

Item groups are displayed with the available delivery range. For item groups with multiple items, click “View Items” to see more details.

Stay in Detail View and scroll between item groups.

Click Detailed to see even more info.

Ordering Enter order quantity, desired delivery date and SRP, and click “Submit orders on this page.”


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View Item Group Details—“Detailed view”


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Spotlight Hot Buys

Spotlight Hot Buys features items which are only available for a limited time – and in limited quantities.

To get started, click a department on the left.

Quantity Remaining and Last Buy Date display so you know how quickly you need to react to take advantage of the deals.

Quickly change departments using the dropdown.

Ordering Just enter the desired quantity in the entry area, and click “Save Order.”

Great savings.


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SVPRICING

• SVPricing is SUPERVALU’s online retail pricing portal. • Manage base and TPR pricing, request labels and talkers and much more. SVPricing can be used to create many different types of pricing transactions: • Item Pricing

View current pricing, future cost/SRP changes, and manage pricing by item or by line code • Ad Pricing

Review and adjust ad retails before they are effective in the store • Item Settings

Set Purchase Flag, Dept Override, Item Authorization, and Pass On Allowance settings • Label Settings

Manage label format preferences (size/qty & aisle/section) • Request Labels

Request labels and talkers as needed • Mass Pricing

Manage CRIP pricing by department or category • Transactions

View, print, or copy submitted transactions; continue working on draft transactions

Accessing SVPricing

On SVConnect, click the links under the Retail Pricing drop down menu. * Tabs display based on user profile and security roles.


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SVPricing Search Options

SVPricing searching is very similar to SVInquire. • CRIP/Flood Group

If you have access to multiple stores, you can change your group selection.

• My Favorite Searches Favorite Searches let you save a search so you can re-use it in the future. To get started, click “Save As Favorite” in My Selections.

• Item Code Search for a specific item code/UPC or a range. You can even copy & paste a list of item codes/UPCs!

• Department Browse items by department or category

• Brand Search by item brand (“starts with”)

• Item Status Filter items based on status

• Item Settings Filter by a variety of settings, such as purchase flag

• Source of Supply Filter by warehouse, DSD, or cross-dock items

• Current CRIP Display only items having a current CRIP price in place

• Item Type Limit your search to regular case vs. pallets/shippers, national branded items vs. private brand

• Pricing Line Code Search for an entire line code of items, such as Pillsbury Cake Mixes. Price at the line code level so you ensure you don’t miss any items!

Tabs at the top of the screen tell you what type of data you’re searching.

Use the filters to search.

Search options.


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About CRIP

Pricing is managed in SVPricing by CRIP or Flood group CRIP = Customized Retail Individualized Price CRIP Group A CRIP Group may be assigned to an individual store or to a group of stores that use the same pricing methods. Note: CRIP Group number may be the same as a store number. Numbers are assigned by your regional Retail Pricing department. Flood Group A Flood Group is a group of CRIP groups. If you are managing a group of stores, you may request a Flood Group for pricing purposes.


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Item Pricing

My Price Displays the current retail price, effective/ending dates, and GM%.

Future Price Changes Displays any changes to SRP or Cost in the next pricing week.

Show Display Options Change the page sort and add additional data elements, such as base CRIP and house zone prices.

New Price Entry Add/Delete pricing here.

Quick Add Simple entry screen. Instead of searching for items, enter in an item code or UPC & a new price. Creates and submits a transaction in one click.

Show Filters Show the search options.

Text Filters Quickly filter by item code or UPC to find an item.


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Entering a New Price

1. Select the type of pricing transaction Note: Hover over the blue question mark in the header for a list of options.

2. Enter the required fields for the pricing type. Enter pricing on any additional items, if desired.

3. Click “Save.” This creates a transaction in “Draft” status. It is not yet submitted.

4) Click “Submit.” To complete the transaction, click “Submit”. You will have one last chance to review.

Green “flood” arrows will copy the entry down the page, making your entries. The large green arrow will “copy all” columns, while the smaller arrow copies only that specific column’s data.

“Type” pop-up.


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Item Pricing Quick Add

2. Click “Validate.” You’ll see the descriptions appear, so you can ensure you are affecting the correct items. If you made a mistake, the screen will display errors for you to correct.

3. Click “Submit” and you’re all done.

1. Enter the item codes and new prices or settings.


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Item Settings

• Manage your Purchase Flags, Department Override, Item Authorization (for Item Auth customers), and Pass On Allowance.

Transactions: Drafts

Drafts are transactions that you have started, but not yet submitted. You can continue adding items to these transactions or submit them right from the screen.

Entering Changes To make a change, simply enter the new value in the corresponding “New” column and click “Submit”.


7–1

SECTION 7 : ORDERING

CONTACTS

For assistance with SVMobile and Mobile Ordering contact:

Support Desk Services 1-800-934-2100 [email protected]

SVMOBILE

Device Information, Troubleshooting and Support

General Operation and Care

• To remove battery: Press both silver buttons located on each side at the same time. This will eject the battery about half an inch. Then press the green button on the battery to remove. • Make sure the battery clicks fully into place when replacing. (two clicks)

• When gun is not in use: Leave the gun in the cradle with a battery at all times when not in use. Press the order gun all of the way down into the cradle. A yellow light will appear when the gun is properly seated in the cradle. (Solid=Fully Charged / Blinking=Charging)

• Screen care: DO NOT USE ANYTHING SHARP WHEN TOUCHING THE SCREEN. No fingernails, pencil or pen tips. Please use the stylus located in the handle (your finger or a pen top can be substituted).

• Tip: Staying logged in to the SVMobile application for a long period of time may cause issues with the program. If you are having trouble, log out of SVMobile by returning to the Motorola AppCenter home screen (where all of the icons appear), and log in again.

Training Material Resources

More training material, including a current manual along and a 30-minute, interactive training session, can be found on SVWire in the Retail Technology>SVMobile folder.

DEPOT Instructions

When you have a problem: If you have problems with your order device or the SV Mobile software, please contact the 24/7 support desk at 800-934-2100 and follow the instructions to talk to the appropriate person. It may be determined that you need your device replaced and the support person will coordinate the shipping to you with our maintenance company. This is a next day delivery when possible. Requests after 2:00 PM, weekends and holidays can delay this overnight delivery. Having at least two guns will help prevent any ordering interruptions with SUPERVALU.


SUPERVALU SYSTEMS STANDARDIZATION ORIENTATION GUIDE Section 7: Ordering

7–2

When the replacement gun arrives: Call the support desk again for instructions to load the proper software and store profiles into the gun when it arrives. This process can take about two hours. Return old unit within five days: Please return the old unit within five days in the same box using the shipping label that was included with the depot device. Keep the receipt of the shipment! Units returned after five days may incur a weekly maintenance charge. Replacement cost may be charged for lost devices.

How to Reboot

The order device may have problems that require rebooting. This should not occur often but there is a procedure to warm reboot the order device that you should be aware of: 1. Please contact Support Desk Services first to record the problem you are experiencing. This helps

correct issues for future upgrades. 2. With the device on, hold the red power button down until the screen goes black and comes back

on showing “Please release Power Key.” 3. Release the red power button and the device will reboot. 4. Rebooting takes about 1-2 minutes. You will be on the App Center screen after the reboot. 5. Re-enter the SVMobile App and see if the problem still persists.

Just like your computer, warm rebooting clears the memory and gives the device a fresh start. This will resolve many communication and applications issues. Normally, warm rebooting will not loose any data in any order batches that have been created and not sent. There is deeper level of rebooting - Cold Reboot. If needed, Support Desk Services will instruct you how to perform this reboot. This method may clear unsent order batches and can take much longer to complete. How to Get Store Profiles 1. Select “General” from the main menu. Select “Profiles” from the General dropdown. 2. Enter your five-digit store number in the top field and click “Get.” 3. Enter your ID and Password. Continue if you are wireless or you have the gun connected to the

cradle. 4. Click “Login” and wait to receive the store profile (about 30 seconds). The store will now appear in

the loaded store dropdown. Re-syncing Your Store Profile If you submit a request to change a customized parameter or Support Desk Services instructs you, you may need to re-sync the store information. This is easy. Just return to this screen, select the store in the loaded store dropdown and click the “Sync” button. After a few seconds the profile will be updated.


7–3

Customizing Parameters

There are several parameters available in SVMobile that can be customized by store. Contact your retail technology consultant to request changes: • Scanning Types: ITEM CODE, UPC and MIXED is the default. You may request to have one or two

types blocked. • Previous Order Hours: Default is XX hours. This can be adjusted by department. This alerts you if

the item you are ordering was ordered in the last XX hours. • Order Confirm Limit: Default is 10 cases. This can be adjusted by department. This option

determines at what order quantity the device will ask “Are you sure?” • Prebook Alert Days: Default is seven days. This can be adjusted by department. This option

determines when you will be alerted of product that has already been prebooked and is scheduled to arrive in your store in the next seven days.

• Max Items Per Order Batch: Default is 5000 items. This can be adjusted by department. You will get an error after ordering 5000 items in one batch.

• Future Order Days: Can be set from one to 270 but 270 is the default. This can be adjusted by department. This determines the maximum future date you can enter in the delivery date field.

• Item Validation: Default is YES. If this is set to OFF then the item file will not be loaded to your device, Item inquiry will not function and Description pack and size will not display after each item scanned or entered.

• Prebook Notification: Default is YES. Alerts user if product is already planned for shipment soon on item being ordered. See “Prebook Alert Days” above for department settings.

• Prebook Days: Default is 30 days. This is different than the Prebook Alert. How far in the future to show prebooked orders on the device. This means that you will see 30 days of prebooked product when in the ITEM DETAILS screen.

• Deal Notification: Default is YES. If a deal is starting or ending in x days, the device will alert the user with a display and an audible “DEAL.”

• Deals Alert Starting: Default is seven days. If an item is starting a promotion in the next seven days, the device will alert the user with a display and an audible “DEAL”.

• Deals Alert Ending: Default is seven days. If an item is ending a promotion in the next seven days, the device will alert the user with a display and an audible “DEAL”.

• Notification: Default is YES. Alerts user if there are Ads starting or ending soon on items being ordered.

• Alert Starting: Default is seven days. If an item is starting in a store Ad in the next seven days, the device will alert the user with a display and an audible “AD”.

• Ad Alert Ending: Default is two days. If an item is ending in a store Ad in the next two days, the device will alert the user with a display and an audible “AD”.

• Reclaim Inquiry: Default is YES. Requires Item Validation to be on. If this is set to OFF, the Reclaim option is grayed out.


7–4

ID and Password Management

Expired or Temporary Password

1. Using any PC with access to the internet, go to www.svharbor.com and click the orange “Login” button.

2. Enter your ID and old password. Click “Accept.”

3. You will see a screen that prompts you to change your Password. Enter the old password where prompted.

4. Click “Password Help” to display the password rules. These rules change occasionally so it is a good idea to review them before trying to think of a new password.

5. Enter your new password on the next field... and again on the last field.

6. Click “Change Password.” This may take about a minute so wait until you see a completed message. You can close the browser when completed.

7. Try your new password on the order gun. It should work immediately.

Changing Your Password Before it Expires

1. Using any PC with access to the internet, go to www.svharbor.com and click the orange “Login” button.

2. Enter your ID and old password. Click “Accept.”

3. The first regular SVHarbor screen appears. Click “Change Password” on the top right of SVHarbor.

4. You will see a screen that prompts you to change your Password. Enter the old password where prompted. (You may also be asked to reenter your ID.)

5. Click “Password Help” to display the password rules. These rules change occasionally, so it is a good idea to review them before trying to think of a new password.

6. Enter your new password on the next field and again on the last field.

7. Click “Change Password.” This may take about a minute so wait until you see a completed message.

8. Try your new password on the order gun. It should work immediately.


7–5

If User is Locked Out

If you have three or more failures trying to enter your password, it will lock you out. Contact the SVHarbor user admin for your company or store. The User Admin can reset your expired password on Harbor to a new password. (See below for user admin steps to perform this function) If you are the user admin and you are the only person within your company that has access to SVHarbor user admin functions, call Support Desk Services at 800-934-2100. They will reset and issue you a new password. They may need to validate your credentials by contacting the storeowner, the SUPERVALU account manager or a SUPERVALU retail specialist.

SVHarbor User Admin Instructions for SVMobile User Management

The user admin may need to reset passwords for the SVMobile users if they allow them to expire or if they attempt and fail to login more than three times.

Resetting Passwords

1. Using any PC with access to the internet, go to www.SVHarbor.com and click the orange “Login” button.

2. Enter your ID and old password. (You must have user admin access.) Click “Accept.”

3. Click the “User Administration” link on the left side of your screen.

4. If you have access to more than one store you may need to:

• Click “Select Store” from the left side of the screen.

• Click the blue link of the store where the person is setup that needs the password reset.

5. Click “Select User” from the left side of the screen.

6. Click the blue link of the ID of the person that needs the password reset.

7. Click “Reset Password” from the left side of the screen.

8. Make sure you are seeing the right ID and click the “Reset” button in the top right corner.

9. The next screen shows the temporary password. This is the only time it is visible; please take note of it before clicking “Done.”


7–6

Creating New Users

You will have password issues if multiple users share a single id. At some point, one of the users will need to change the password & then must get the word out to the other users. A better way to handle this is to issue separate ids to each person or to each store department. The first 15 ids per store are at no additional cost. 1. Using any PC with access to the internet, go to www.SVHarbor.com and click the orange “Login”

button.

2. Enter your ID and old password. (You must have user admin access.) Click “Accept.”

3. Click the “User Administration” link on the left side of your screen.

4. If you have access to more than 1 store you may need to:

• Click “Select Store” from the left side of the screen.

• Click the blue link of the store where the person is setup that needs the password reset.

5. Click “Create User” from the left side of the screen.

6. Create a new ID between six and 10 characters long. Enter user’s first and last name or enter “Order” “Taker1” in the first and last name fields.

7. Click “Save.” The next screen shows the temporary password. This is the only time it is visible; please take note of it before clicking “Done.”

8. Click the “Applications/Role” option from the menu on the left side.

9. Click the blue “Edit” button in the top right corner.

10. Scroll down to the eOrder section.

11. Select, at a minimum, the two options showing on the right to be able to create orders.

12. Select ORDERWRITER to be able to send orders also.

13. Select PRICINGWRITER to be able to order replacement shelf labels.

14. Scroll back to the top and click the “Save” button in the top right corner. The ID is now setup and you may exit SVHarbor.

15. Give the order taker their new ID and temporary password. They should use the “Changing your Password” instructions above to login on a PC and change the temporary password to a real password.


7–7

Navigation Functions

Accessing SVMobile

When the handheld device is activated, a list of applications displays. If this is the first time the device is accessing the application, there will be a prompt to register the device with SUPERVALU.

1. Select SVMobile from the list of applications.

2. If this is the first time the application is used after a new installation or a major upgrade, the device will notify you that it needs to be registered. Press “OK.”

3. The SVHarbor Login screen may display.

4. To operate in an off-line mode, click “Cancel.”

5. To operate in an on-line mode, login using an SVHarbor User ID and Password.


7–8

6. After entering the login information, the SVMobile application loads.

7. After SVMobile loads, the SVMobile Startup screen displays.

8. Take a moment to review headlines and alerts.

• The date and time must be correct before writing a new order.

9. Click “Menu” to continue to the SVMobile Main Menu.

10. The SVMobile General Main Menu displays.

• Depending on store settings, additional processes may need to occur before navigating to the General Main Menu.


7–9

Headlines and Alerts

The Headlines function of the application displays headlines and alerts at login. Headlines may include information that application administrators at Store Support Centers want to communicate, such as upcoming outages or changes. System Alerts may display at various times throughout using SVMobile as well as at login.

1. Select “Refresh” to update the headlines and alerts.

2. Select “Exit” to exit SVMobile.

3. Select “Menu” to proceed to the General Main Menu.

Exiting SVMobile

1. To exit the SVMobile application, return to the General Main Menu.

2. Select “Exit SVMobile.”

3. The application closes and the device displays the AppCenter.


7–10

New Order Function

The New Order option allows new orders to be created and sent. The order process includes a Header screen, a Scan screen, a Find Items screen, and for sent orders a Status screen.

Synchronizing When Entering a New Order

Before starting an order, the device may need to synchronize information. Depending on settings for the store, this may include orders from other devices used in the store/department, items, deals, ads, prebooks (dated orders placed from other systems such as SVInquire), or forecasts. If any of this information has not been synchronized recently, the Synchronize screen will display, requesting synchronization.

1. From the Main Menu, select “Order >> New Order.”

2. Select the checkbox for all types of information you wish to synchronize, and select “Sync Now.”

3. Otherwise, select “Continue Without Sync.”

4. A progress bar displays during the synchronization.

5. When synchronization completes, or if Continue Without Sync was selected, the Order Header screen displays.

6. Items, deals, ads, and forecasts may take a long time if they have not been synchronized recently. Select “Skip” to continue if you are unable to wait for synchronization to complete.


7–11

Complete Order Header Screen

1. From the Main Menu, select “Order >> New Order.”

2. Use the Store drop-down to select a store if necessary.

3. Select a Department from the drop-down list.

4. Select an Item Code Type from the drop-down list if necessary.

5. Enter a requested delivery date in MMDDYY format or use the Delivery Date drop-down to select from a calendar. (optional)

• The date will default to the next scheduled delivery date if a date is not entered.

• System profile settings may how far in advance a delivery date can be requested.

6. Enter a Dept. Override to order for a different department. (optional)

7. Enter a Message Code, if needed.

8. If using a device with a keypad, enter Comments for the order, if needed.

9. If you do not want the items within this order to be included in the triple-beep “previous order history” alert for future orders, uncheck the “Include in history” box.

10. When finished, select “Save and Scan.”


7–12

Create New Order-Scan Screen

The Scan screen is where items are scanned or keyed to create your order. This screen is divided into three sections. The top section shows the order header information, and keeps a running total of items in your order as well as total cases ordered. The middle section shows the last item scanned and item information (if available). There is a Details button that will display additional item details if pressed. The Quantity, Mult Override and SRP Override can be modified in this section. The bottom section displays any item alerts as you scan your order. While there will only be one audible alert for any single item, there may be multiple alerts displayed in the Alerts window.

1. Scan the barcode or key the item code (or UPC) in the Item Code field.

2. The Qty field will be highlighted

• A quantity of 1 is automatically ordered with each scan.

3. Modify the quantity, if needed, and Click “Save” or press the “Enter” key on the handheld.

• If the quantity exceeds the maximum set for the item or store profile department, an alert will sound and a dialog box will display to confirm the large quantity.

4. Update the SRP Override or Mult Override field, if needed, to override the suggested retail.

5. Click “Save” or press the “Enter” key on the handheld.


7–13

6. Click “Details” to display additional item details.

• Audible alerts will notify you of any items alerts for this item.

• Click “Close” to return to the order scanning screen.

7. Continue previous steps for remaining items on the order.

8. When the order is finished, click “Send Current Order” to send the order immediately.

9. To send the order later, you can do this from the Review/Send Orders screen.


7–14

Send Single Order from Order Scan Screen

To complete the ordering process, the order must be sent to SUPERVALU. There are two ways to send the order. A single order from the Order Scan screen, or sending one or multiple orders from the Review/Send Orders screen.

1. From the Scan menu select “Send Current Order.”

2. Select “Yes” to send order.

3. The SVHarbor Login screen displays.

4. Enter the SVHarbor User ID and Password and select “Login.”

5. The application displays a progress bar indicating the steps as the order is being transmitted.


7–15

6. The Status screen for the order displays once the transmission is complete.

7. The system assigns a Trans ID.

8. The Status indicates the current status of the order.

• Select “Refresh” to update.

9. The Source indicates how the order was transmitted

• In the usual manner: CUST

• Via backup solution: EOBU.

10. At step 3 when sending an order, in event that SVHarbor is down, a message is displayed. Select “OK” to send the order using a backup solution with minimal delay.

11. The transmission ID for an order sent via backup solution is “0” until the order syncs with the server, which should be less than five minutes in most cases.


7–16

Use the Find Items Screen

The Find Items screen is used to review items and/or update item order quantities in the current order. If you have synchronized orders with other devices that include their sent order history, those orders may also be accessed through the Find Items screen, although their contents cannot be changed.

1. Select the “Find Items” tab from any Order screen.

2. Select “Go” to display all items included in the order.

Or Select “Last” to display the last item added to the order.

3. To filter the items displayed, scan or enter part of the Item Code or UPC.

4. Select “Go,” the application returns items matching the criteria.

5. Select a matching item to view the Qty, Mult Override, or SRP Override.

6. Update the Qty, Mult Override, or SRP Override as needed.

7. Select “Save” to save changes.

8. Select an item to view the Qty, Mult Override, or SRP Override.

9. To delete an item, select “Delete.”

10. A delete confirmation display.

11. Select “Yes” to complete the deletion.


7–17

Max Order Line Limits

The SVHarbor Administrator at the Banner/Region can designate limits on the number of total items per order for each department within the store. This is done through SVMobile-Server. If, for example, the Grocery department cannot order more than 1000 items in the current order, a message stating “Total items must be <= 1000” will be displayed, along with an audible alert once that item limit is reached.

Order Quantity Confirmation

The SVHarbor Administrator at the banner/region may also set up a quantity confirmation, which will alert you if you try to order a product with too high a quantity. For example, if you receive a message asking “Are you sure you want to order 999 cases of this item?” you may select Yes or No. If you select No, be sure to change the quantity to the desired amount and select Save. The threshold for this quantity confirmation is usually 50, but may vary by store. Additionally, if you have item information available on your device, some items have a pre-defined order quantity confirmation, which overrides the usual department-level threshold.

Tag Request in Order

The SVHarbor Administrator at the banner/region may also set up the option to request a tag in the order. This is done through SVMobile-Server.

Discontinued Substitutions

The SVHarbor Administrator at the banner/region may also set up the option to display substitutions for discontinued items. This is done through SVMobile-Server. The eligible items will display based on the store substitution preference.

Audible Alerts

It is important to be aware of the audible alerts from the handheld. These alerts notify you of error messages and previously scanned items that would not be noticed unless you look at the screen after every scan. The device also displays informational messages. Scenario Audible Alert

Scan an item for the first time. One beep

Incremental scanning: Continue to scan the same item at the same time within the current active order.

One beep

Go back to an item that has already been scanned or saved in the current order, indicating that item is already in the current active order.

Two beeps

Scan an item that is part of a previous order with confirmed order history.

Three beeps

An error or warning is encountered that requires attention. “Chimes” sound


7–18

Scenario Audible Alert

Scan an item that is found in the backroom inventory of SVMobile. Audible “Backroom”

Scan an item code that does not match any known item. Audible “Not Found”

Scan an item that is restricted by state, store, store group, or “MSI” restricted (restricted from ordering on the handhelds).

Audible “Restricted”

Scan a DSD item that is not available for order through SUPERVALU. Audible “DSD”

Scan an item that is discontinued. Audible “Discontinued”

Scan an item that is going on or off a deal in the coming day.s Audible “Deal”

Scan an item from which multiple of the above alerts apply. Audible “Multiple Alerts”

Scan an item which has been prebooked (ordered through another system).

Audible “Prebook”

Scan an item that is going on or off an ad in the coming days. Audible “Ad Item”

Scan an item that has a forecast and is setup for audible alerts Audible “Forecast”

Scan an item that was replaced with a new item code. Audible “New Item”

Review Orders in SVInquire

Processed orders can be reviewed in SVInquire. See SVInquire Order Review in Section 6: SVHarbor for more information.


7–19

Review/Send Orders Function

The Review Orders screen provides several functions. Orders can be edited, deleted, sent or resent, or reviewed by status and/or date range.

Using Review/Send Order Functions

1. From the Main Menu, select “Order >> Review/Send.”

2. Select a Status from the drop-down list.

3. Enter a date range in the From and To fields in MMDDYY format, or use the drop-down list to choose a date from a calendar.

4. Select “Find” to display the orders matching the criteria.


7–20

Synchronizing from the Review/Send Orders Screen

If other devices are used for ordering in the store, synchronize your device with the others before performing any of the functions on the Review Order screen. Synchronizing will ensure that you are working with the most recent order information. NOTE: This performs the same sync as syncing orders when starting a new order or using the Sync Data function.

1. From the Main Menu, select “Order >> Review/Send.”

2. Select “Sync.”

3. The system will process and display a message when the process is complete.

4. Select “OK” to close the message.


7–21

Send One or Multiple Orders from the Review/Send Orders Screen

To complete the ordering process, the order must be sent to SUPERVALU. There are two ways to send the order. A single order from the Order Scan screen, or sending one or multiple orders from the Review/Send Orders screen.

1. From the Order Main Menu select “Review/Send.”

2. Optionally filter by Status and/or date range.

3. Select the checkbox next to the orders to be sent.

4. Select “Send.”


6. Enter the SVHarbor User ID and Password, then select “Login.”

7. The application will display a progress bar indicating the order is being transmitted.

8. When the transmission is complete, the progress bar closes and the order Status on the Review Orders screen is changed to “Sent.”

9. A transmission number and submitted date (SD) also display.


7–22

Viewing/Editing/Resuming an Order

Occasionally an order may need to be viewed to verify information.


2. Select a Status from the drop-down list.

3. Enter a date range in the From and To fields in MMDDYY format, or use the drop-down list to choose a date from a calendar.

4. Select “Find” to display the orders matching the criteria.

5. Locate the order to review and select the “Edit” button (for unsent orders) or “View” button (for previously sent orders).

6. The Order Header displays.

7. For unsent orders, the delivery date and comments can be edited.

8. For all other orders, no changes can be made, except for selecting whether or not that order is included in previous order history.

9. Use the Scan tab to add items to unsent orders.


7–23

Resending an Order


2. Contact the SVHarbor administrator in your banner/region to authorize an order to be resent.

3. Select “Sync” to retrieve the authorization to resend on your device.


5. Select the checkbox next to the orders to be resent.


7. Confirm that you want to resend the order. Depending on settings for your store, you may be prompted with a second confirmation if the order you are trying to resend was created too far in past.


9. Enter the SVHarbor User ID and Password, then select “Login.”

10. The application will display a progress bar indicating the order is being transmitted.


7–24

Deleting an Order



3. Select the checkbox next to the orders to be deleted.

4. Select “Delete.”

5. A confirmation message displays.

6. Select “Yes” to complete the deletion.

Order Statuses

Status Description

Unsent Order not submitted

Sent Order is sent to SUPERVALU

Processed Order has been processed

Cancelled Order was cancelled

Error An error occurred during transmission of the order, and you should contact support.


7–25

Truck Cube Functions

The application can display truck cube by delivery date. There are two separate options available: 1. The cube of current unsent orders (you select the unsent orders to be included)

2. The cube of all orders in the DC for a specific delivery date PLUS any unsent orders you select on your device.

This feature allows a store to maximize the cube of upcoming deliveries. Some customers are on programs that charge by truck cube tiers. For example, you may pay for a rate for 1200 cube (full truck) but the application shows you are currently at 1100 cube. You may choose to order additional product to get closer to 1200 cube. This number is an ESTIMATE only. Actual truck cube is determined as the truck is loaded at the DC.

Using Truck Cube Functions

1. From the Main Menu, select “Order >> Truck Cube.”

2. Select the checkbox for the unsent order(s).

3. If a target delivery date was not automatically specified, key in one in MMDDYY format or select using Delivery Date calendar.

4. Select “Calculate.”

• The Unsent Cube, Processed Cube and Total Cube display.

• Select “Menu” to return to the Main Menu.

NOTE: The device requires a network connection to calculate the Sent + Prebook Cube. If one is not present, only the Unsent Cube will be available.


7–26

Creating CRIP Transactions

The CRIP functions allow users to create individualized pricing that will be sent to the SUPERVALU Retail Pricing System via SVMobile-Server.

1. Select “Pricing” from the Main Menu.

2. Select “CRIP” from the Pricing Menu.

3. Enter the item code, range of item codes, or UPC in the Item Code and End Item fields.


7–27

4. Select the appropriate CRIP type. These types are described in further detail below (Jump to CRIP Types).

5. Complete the required fields for the CRIP type selected.

6. Select “New” or scan the item barcode to add additional entries to the CRIP transaction.

7. Follow the proceeding steps to add remaining entries to the transaction.

8. To send the transaction now, click “Send” this transaction

9. To send the transaction later, click “Menu” to navigate to the main Pricing menu. The transaction can be sent later from the Review/Send function on the Pricing Main Menu.


7–28

Find Entries in a CRIP Transaction

1. Enter into a CRIP transaction

• Create a new CRIP transaction (described above).

• Or, select an existing unsent CRIP transaction to edit (“Pricing >> Review/Send”) as described in the “Edit a Pricing Transaction” quick reference guide.

2. Select the “Find Items” tab.

3. Scroll down the list of items, or scan or enter the Item Code you are looking for and click Find.

4. Click “Menu” when you are done, or send the transaction by returning to the Scan tab and selecting “Send This Transaction.”

Deleting Entries from a CRIP Transaction



• Or, select an existing unsent CRIP transaction to edit (“Pricing >> Review/Send”) as described in the “Edit a Pricing Transaction” quick reference guide.

2. Select the Find Items tab. The entries are displayed.

3. Check the box next to the entries you wish to remove from the CRIP transaction.

4. Click Delete Selected Entries.

5. Click Menu when you are done, or send the transaction by returning to the Scan tab and selecting “Send This Transaction.”


7–29

Send an Individual Transaction from Scan


2. Select “CRIP.”

3. Scan or key in the Item Code to be sent.

4. Complete other fields as necessary.

5. Click “Send Current Transaction.”


7. Enter the SVHarbor User ID and Password.

8. Select “Log In.”


7–30

View Details about Items (only if item information is available on the device)



• Or, select an existing unsent CRIP transaction to edit (“Pricing >> Review/Send”) as described in the “Edit a Pricing Transaction” quick reference guide)

2. Select the “Find Items” tab. The entries are displayed.

3. Scroll down the list of items, or scan or enter the Item Code you are looking for and click “Find.”

4. Click “Details” for the item(s) you wish to view.

5. Click “Menu” when you are done, or send the transaction by returning to the Scan tab and selecting Send This Transaction.


7–31

CRIP Types

Set Price Example: Heinz 32oz. Ketchup $1.09. The SRP will stay $1.09 until you make a change, regardless of price increases or decreases. The only change you will see is a change on Gross Profit % when there is a cost increase or decline. However, if you are on Pass On Allowance and the item qualifies or a cents-off deal is in effect, the retail price will change.

1. Choose “Set Price,” enter the price in the SRP field and the multiple in the Mult field.

2. Enter the start date and end date in the appropriate fields.

• The SRP is changed for the specific period of time without the cost being changed.

3. If the To% field is used, enter the price to set and the multiple in the respective fields and the system will convert to a % Markup transaction.

% Markup Del Monte Green Beans 15 oz. Entered into the computer as $1.09 SRP will calculate a 21.3% gross profit. The 21.3% gross profit will calculate a new SRP every time there is a cost advance or decline. However, if you are on Pass-On-Allowance and the item qualifies (passes all POA test parameters) or a cents-off deal is in effect, the retail price will change.

1. To set the % markup, select “% Markup.”

2. Enter the percentage to mark up the cost in the Percent Markup field. Use the “– “(minus sign) key to toggle a negative value on or off.

3. Validate the Date or Date Range.

4. Select “New” to add another transaction.


7–32

Cents Markup Miracle Whip 32 oz. Cost is $1.05 and the designated cents markup is $.03 over cost. The retail (SRP) will be maintained at $1.08 until a cost advance or decline takes effect. Then if the cost increases to $1.09, the cents mark up of $.03 would make the SRP $1.12. Cents mark up may be positive or negative. However, if you are on Pass-On-Allowance and the item qualifies (passes all POA test parameters) or a cents-off deal is in effect, the retail price will change, but the system will remember the $.03 markup when the POA expires.

1. To see the cents markup, select “Cents Markup.”

2. Enter the dollars and cents to markup from the cost in the Dollars/Cents Markup field. Use th “– “(minus sign) key to toggle a negative value on or off.

3. Validate the Date or Date Range.

4. The SRP is changed for a specific period of time without the cost being changed. At the ending date the SRP will revert to the former Cents Markup.


Dept Override

1. To override the department, select “Dept. Override.”

2. Enter the new department number (1-99) in the Department field.



7–33

Pass On Allowance

1. To specify the pass on allowance, select “Pass On Allowance.”

2. Select the allowance value.

• 0 = Do not reflect allowances.

• 1 = Reflect the allowances if the pass the % tests (these are rules set outside the SVMobile application).

• 2 = Never reflect allowances.

• 3 = Always reflect allowances.


Remove CRIP

1. To remove CRIP for an item (revert to zone price), select “Remove CRIP.”

2. The system defaults the Start Date (defaults to today) to the End Date and does not allow a change to the End Date.

3. Select the CRIP Type to remove:

• None = Remove CRIP for this item (Base CRIP)

• 5 = Lock in retail price with End Date

• 6 = Profit percent with End Date

• 7 = Cents Markup with End Date

• 8 = Convert SRP to percent with End Date


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Creating Purchase Flags

Purchase flag functions are maintained and stored for items by store. SUPERVALU uses purchase flags to track store purchases from the warehouse, to feed information o various store reporting tools, and to print shelf labels and talkers for purchased items only. Note: Shelf labels can be purchased for all items or for only those items that the store buys; these features are set up as a part of the Independent Pricing System screens and can be set up by the Region Pricing Department.

Create a New Purchase Flag Transaction


2. Select “Purchase Flags.”

3. Scan an item or key in the item code (or range of item codes) using the Item Code and End Item fields. NOTE: The Item Code and Flag (initially set to “off”) will be displayed.


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4. To turn the purchase flag on, select the “Purchase Flag” checkbox.

5. Click “Save.”

6. Repeat the steps for all remaining items.

7. To go back and change an existing detail within the new Purchase Flag transaction, click on the item code in the lower half of the screen you wish to edit.

8. Turn the purchase flag on or off by selecting the “Purchase Flag” check-box.

9. Select “Save.”

Finding Entries in a Purchase Flag Transaction

1. Enter into a Purchase Flag transaction:

• Create a new Purchase Flag transaction (described above).

• Or, select an existing unsent Purchase Flag transaction to edit (Pricing >> Review/Send) as described in the “Edit a Pricing Transaction” quick reference guide)

2. Scroll down the list of items, or enter the Item Code you are looking for in the Item Lookup field.

3. Click “Find.”

4. Click “Menu” when you are done, or send the transaction by selecting “Send This Transaction.”


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Delete Entries from a Purchase Flag Transaction

1. Enter into a Purchase Flag transaction


• Or, select an existing unsent Purchase Flag transaction to edit (“Pricing >> Review/Send”) as described in the “Edit a Pricing Transaction” quick reference guide)

2. Check the box next to the entries you wish to remove from the Purchase Flag transaction.

3. Click “Delete.”

4. Click “Menu” when you are done, or send the transaction by clicking “Send Current Transaction.”


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2. Select “Purchase Flags.”


4. Click “Off“ to turn the Purchase Flag on.

5. Click “Send Current Transaction”.

6. The SV Harbor Login screen displays.




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1. Enter into a Purchase Flag transaction


• Or, select an existing unsent Purchase Flag transaction to edit (“Pricing >> Review/Send”) as described in the “Edit a Pricing Transaction” quick reference guide)

2. Scroll down the list of items, or enter the Item Code you are looking for and click “Find.”




7–39

Create Shelf Tag

The Shelf Tag Order functions are used to order shelf labels to replace missing or damaged labels.

Create a Shelf Tag Order

1. Select “Pricing >> Shelf Tag Order” from the Main Menu.

2. Scan or key the Item Code or UPC of the item for which a shelf tag is needed. The Item Code and quantity (Qty) will be displayed in the display window.

3. Adjust the QTY if necessary.

4. Click “Save.” The Item Code and updated QTY will display in the display window.

5. Repeat the proceeding steps to add shelf tags for additional items or change quantities.

6. Send the transaction by selecting “Send Current Transaction.”

7. Click “Menu” to return to the Main Menu and save changes.


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Find Entries in a Shelf Tag Transaction

1. Enter into a Shelf Tag transaction:

• Create a new Shelf Tag transaction (described above).

• Or, select an existing unsent Shelf Tag transaction to edit (Pricing >> Review/Send) as described in the “Edit a Pricing Transaction” quick reference guide)

2. Scroll down the list of items, or enter the Item Code you are looking for in the Item Lookup field.


4. Click “Menu” when you are done, or send the transaction by selecting “Send This Transaction.”

Delete Entries from a Shelf Tag Order Transaction

1. Enter into a Shelf Tag Order transaction

• Create a new Shelf Tag Order transaction (described above).

• Or, select an existing unsent Shelf Tag Order transaction to edit (“Pricing >> Review/Send”) as described in the “Edit a Pricing Transaction” quick reference guide)

2. Check the box next to the entries you wish to remove from the Shelf Tag Order transaction.

3. Click “Delete.”

4. Click “Menu” when you are done, or send the transaction by clicking “Send Current Transaction.”


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2. Select “Shelf Tag Orders.”


4. Click “Send Current Transaction”.





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1. Enter into a Shelf Tag Order transaction

• Create a new Shelf Tag Order transaction (described above).

• Or, select an existing unsent Shelf Tag Order transaction to edit (“Pricing >> Review/Send”) as described in the “Edit a Pricing Transaction” quick reference guide)

2. Scroll down the list of items, or enter the Item Code you are looking for in the Item Lookup field and click “Find.”




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Review or Send a Pricing Transaction

Locate a Pricing Transaction to Edit or View

The Review/Send Pricing screen allows you to review pricing by type, status, and date range. Transactions can be edited, including resume, add, remove items, or change quantity functions. NOTE: Only unsent transactions may be edited. Sent transactions may only be viewed. To make further changes, a new transaction must be created.


2. Select “Review/Send.”

3. From the Review/Send Pricing screen use the drop-downs for Type, Status, Profiles, To and From date range to filter the transaction list.

4. Select “Find.”


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5. Select an existing pricing transaction by selecting the “Edit” button next to the desired transaction. (For transactions already sent, use the “View” button.)

6. The Scan Item screen will be displayed for the first entry in the transaction.

7. Make any necessary edits. Not all fields can be edited.

8. Use the “Next>” and “Prev<” buttons to navigate to the other entries where edits are needed.

9. When all edits are completed:

• Click “Send this Transaction” to send the transaction

• Or, click “Menu” to return to the Pricing Main Menu.


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Send Transactions from the Review/Send Pricing Screen

Before they can take effect, transactions must be sent to SUPERVALU. This can be done by sending the transaction from each scanning screen (such as the CRIP scanning screen), or from the Review/Send Pricing screen. The ability to send individual transactions from the scanning screens are discussed in separate quick reference guides.


2. Select “Review/Send.”

3. From the Review/Send Pricing screen use the drop-downs for Type, Status, Profiles, To, and From date range to filter the transaction list.

4. Select “Find.”

5. Select the checkboxes next to the transactions to be sent.






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Delete a Pricing Transaction

1. From the Main Menu, select “Pricing >> Review/Send.”

2. From the Review Pricing screen use the drop-downs for Type, Status, Profiles, To, and From date range to filter the transaction list.

3. Select “Find” to display the transactions that match the criteria.

4. Select the checkbox for the transactions to be deleted.

5. Select “Delete.”

6. A confirmation message displays.

7. Click “Yes” to complete deletion process.

WARNING: A deleted transaction cannot be retrieved.


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Using Reclamation Function

This feature allows a store to scan product, and the application will provide audible and visual confirmation that the item scanned is authorized to be sent back to Reclamation for credit. The application will also provide audible and visual alerts if the item is NOT authorized to be sent back to Reclamation. Reclamation alerts: 1 beep – Item is authorized for reclaim Audible – “Not Authorized” - Item is not authorized for reclaim Audible – “Swell” - Item not authorized for reclaim, however the item is part of a vendor SWELL program so credit is off invoice from the DC.

1. Select “Reclamation >> Reclamation Inquiry” from the Main Menu.

2. Scan or key the Item Code or UPC of the item to verify. It will be added to the display area.

3. Click “Find. “

4. Any matching items will be displayed. Select the one you are interested in.

5. The Authorized for Reclaim and SWELL Allowance information is displayed for the selected item.

6. Click “Menu” to return to the Main Menu.


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Using Inquiry Function

The Inquiry functions allow you to view detailed information for an item, as well as upcoming deals, ads, forecasts and prebooks (dated orders). NOTE: Information will only be populated if the item, deal, prebooks and forecasts and/or ad information has been configured and downloaded for your profile and the item, deal, ad and/or forecast files have been synchronized for the device.

1. Select “Inquiry >> Items” from the Main Menu.

2. Scan or key the Item Code or UPC of the item for which a shelf tag is needed.


4. The Item’s detail information displays.

5. Use the tabs on the bottom of the screen to see information for the item about upcoming Deals, Ads, and Prebooks (see examples below).

6. Click “Menu” to return to the Main Menu.


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Forecasts

Forecast information displays on the Details tab. The sales forecast anticipates sales for the time period between the delivery of the department order you are currently writing and your next scheduled delivery for that department. The cases forecast does not have knowledge of product levels in your store. Consider your store knowledge and order – or don’t order – based on anticipated customer needs and shelf presentation.

Deals


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Ads

You will see a few different common Ad Types on the Ad Inquiry screen (center left of the screen, next to the Dates). The three most common are: AD - An advertisement originating from EMS. By default EMS prices are ads but they can be categorized as a BOGO using the price type field. BOGO - A buy one get XX offer. It could be buy one get one or buy one get two, etc. Historically in Retail Pricing a bogo was a reduced price where the price is the item’s base price (SRP) with a price multiple. So if the base price was $3.00 then the special price would be considered a BOGO if a multiple of ‘2’ was added - the price would be ‘2’ for $3.00. BOGOs are treated differently from other reduced prices in some divisions. In the EMS, the system determines if a price is a BOGO based on a price type. If the price type is a ‘BOGO’ then it is a BOGO otherwise it is considered an ad. RTLR - An ad sent in by the retailer. This would only exist on Retail Pricing as the price change comes directly from the retailer straight in to the Retail Pricing system.

Prebooks

Prebooks information shows any product pushed from your store. It reflects external sources (not the handheld). A wide range of sources will display, but here are the top ten sources: EMER - eMerch MB33 - Orderwell online screen CRET - Corporate Retail distros CREG - Regional Order distros CUST - eOrder handheld LCDO - GM Corporate distros NRDO - Northern Region Category Management distros CATM - Category Management distros POG - Planogram new item push SHOW - Buyers Fair orders


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MOBILE ORDERING


7–52


8–1

SECTION 8 : TRAINING VIDEOS

SVMOBILE OVERVIEW AND NAVIGATION

Make sure you have your symbol unit while you watch the training.

TRAINING VIDEOS THROUGH SVWIRE

SUPERVALU SYSTEMS STANDARDIZATION ORIENTATION GUIDE | Pacific Northwest Section 8: Training Videos

8–2

SVHARBOR TRAINING VIDEOS

Additional resources and updates available at: www.supervalu.com/standardization


9–1

SECTION 9 : CONTACTS—QUICK REFERENCE

MANAGER OR DIRECTOR OF SALES

See Section 2, Page 1 of this document for manager or director of sales contact information.

CUSTOMER SERVICE

Online (24/7) E-Mail Address Phone Fax

eCustomerService via SVHarbor.com [email protected] 1-888-256-2800 888-222-1033

RETAIL TECHNOLOGY SALES

Retail Tech Main Contacts E-Mail Address Direct Line

Manager Linda Robinson [email protected] 253-404-4166

PROFESSIONAL SERVICES (Including Services, Consulting, Implementation, Training) Products and Services Main Contacts E-Mail Address Direct Line

Director (All Regions) Doug Walter [email protected] 503-833-1296

Seattle Professional Svs Linda Robinson [email protected] 253-404-4166

Seattle Professional Svs Todd Gleb [email protected] 253-404-4165

Portland Professional Svs Scott Rapp [email protected] 503-833-1835

SUPPORT DESK SERVICES


Manager (All Regions) Jonathan Kotenko [email protected] 503-833-1826

Supervisor Jeff Jones [email protected] 503-833-1857

Support Desk Services SDS Main Line [email protected] 800-934-2100











SUPERVALU SYSTEMS STANDARDIZATION ORIENTATION GUIDE | Pacific Northwest Section 9: Contacts—Quick Reference

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STORE SERVICES


Shelf Management Mike Martinez [email protected] 323-729-4701

Scan Advantage Analytics Tony Kleiner [email protected] 323-881-4172

Merchandising Services Norm Neike [email protected] 952-906-6618

CONSUMER MARKETING


PNW Advertising Curt Seipert [email protected] 253-404-4095

CA Advertising Terry Stadheim [email protected] 323-881-4019

So Cal Advertising John Tarasi [email protected] 323-881-4064

Nor Cal Advertising Jeannie Esquivel [email protected] 925-960-8475

RETAIL ACCOUNTING/TRAINING


Retail Accounting Marjorie Tracy [email protected] 952-932-2308

Coupons Marjorie Tracy [email protected] 952-932-2308

SVUniversity Kathy Gargano Phil Badgley

[email protected] [email protected]

952-828-4941 262-947-9212

RETAIL PRICING


Retail Pricing John Devos [email protected] 253-404-4108

Retail Pricing Christine McGilvra [email protected] 503-833-1224

Retail Pricing Jill Morris [email protected] 503-833-1841
















9–3

MERCHANDISING

Center Store


Director, West Region Karen Cononetz [email protected] 253-404-4022

Category Merchandiser, Grocery Jim Goodfellow [email protected] 253-404-4044

Category Merchandiser, Grocery Terri Townsend [email protected] 253-404-4023

Category Merchandiser, Grocery/Dairy

Kristi Swanson [email protected] 253-404-4023

Category Merchandiser, Grocery/Frozen

Steven Plunkett [email protected] 253-404-4024

Department Specialist Mari Milligan [email protected] 253-404-4017

Meat


Meat and Seafood Sales for Tacoma and Portland

Bill Robinson [email protected] 253-404-4091

Sales Manager, Meat and Seafood, Tacoma

Doug Hall [email protected] 253-404-4092

Sales Manager, Meat and Seafood, Portland

Brad Evans [email protected] 503-833-1298

Bakery/Deli


Director (All Regions) Patti Walsh-Zauzig [email protected] 209-931-7479

Sales Manager, Tacoma Janna Blake [email protected] 503-833-1238

Sales Consultant, Tacoma Karen Fancher [email protected] 253-404-4077

Sales Consultant, Tacoma Rob Ellering [email protected] 253-404-4076

Sales Consultant, Tacoma Chris Crace [email protected] 253-404-4078

Sales Consultant, Portland Cindy Woosley [email protected] 503-833-1214

Sales Consultant, Portland Darrin Koch [email protected] 209-931-7443

Sales Consultant, Portland Lisa Welchert [email protected] 503-833-1281

Sales Consultant, Portland Derick Nicol [email protected] 503-833-1344




















9–4

MERCHANDISING (CONTINUED)

GM/HBC/Seasonal


Director, Product Development Pat Larson [email protected] 323-729-6867

Manager, Product Development, Seasonal

Jody Beasley [email protected] 323-729-6888

Private Brands


Category Merchandiser, Private Brands Pat Duncan [email protected] 253-404-4103

MARKET CENTRE

Market Centre Sales


Manager, Sales, Oregon Robin Kovach [email protected] 503-939-3095

Manager, Sales, Washington & Alaska Elke Albright [email protected] 253-334-4420

Market Centre Merchandising


Sr. Director, Product Development, Gourmet/Specialty

Patricia Courville [email protected] 925-960-8456

Director, Product Development, Natural/Organic

Mary Duchsherer [email protected] 253-404-4047

Director, Product Development, Multi-Cultural

Frank Delgado [email protected] 323-729-6876










10–1

SECTION 10 : YOUR STORE INFORMATION

Your account manager will insert information specific to your store in this section of your binder, including:

SVHARBOR CREDENTIALS

STORE DELIVERY SCHEDULES