systems service contracts product portfolio - palltronic

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USD3389a

Systems Service Contracts Product PortfolioPalltronic® Instruments

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Having access to agile and proprietary service and

support is pivotal to every facility. Pall Corporation

has over 70 years of experience in providing repair,

calibration, maintenance, and other services. Whether

you work in research, process development, clinical

or commercial manufacturing, we have a service plan

tailored to you. We understand and are knowledgeable

of the criticality surrounding planning to service

biotechnology capital equipment, which is why we

provide a tiered level of support in our Pall service plans

to provide the assistance you need to protect your

investment and optimize your workflow productivity,

ensuring cost savings when compared to purchasing

services individually.

Our wide range of service contracts include:

The Preventive Plan Perform your daily workflow with confidence

The Pall Preventive Plan is a proactive approach to

prevent instrument failure, reduce unscheduled downtime

and enable you to perform your daily workflow with

confidence. The scheduled maintenance includes

inspection and cleaning, together with any adjustments

needed to maintain the system performance. Any minor

problems identified are investigated and resolved,

ensuring, reliability and safeguarding your instruments

performance.

The Protective Plan Protect and ensure your measurements are accurate

The Pall Protective Plan is a cost-effective solution

to assure you that your measurements are accurate

within the specification limits that led you to select the

instrument in the first place. Pall’s GMP-trained service

engineers are experts on our equipment and will calibrate

your system for repeatability, inspection readiness, and

full traceability, ensuring confidence in the measurement

results you’re getting.

The Protective Plus Plan Calibration and preventive maintenance in one solution

This three-year plan provides all the benefits in the

Protective Plan as well as one scheduled preventive

maintenance visit within three years for peak performance

and a prolonged life for your equipment. Additionally, your

service cost is locked for three years avoiding annual

price changes and mitigating the cost impact when

factory recommended PM is due at the end of the

3-year cycle.

The Advantage Plan Extended service coverage for extended product lifetime

Our Advantage Plan is an extended service coverage

based on your risk assessment and budget. In addition

to an annual calibration visit, the plan covers labor and

travel costs for repair and heightens cost control for your

equipment should there be any unforeseen issues.

The Optimizer Plan All-inclusive coverage for added convenience

Our Optimizer Plan is a comprehensive package including

an annual calibration, labor, travel and spare part costs

to forge maximum uptime, highest productivity and

total peace-of-mind allowing you to focus on your core

competencies and let us take care of your critical assets.

The plan allows you to experience our worry-free contract

support, including predictable ownership costs, simplified

budget planning and priority scheduling.

The Optimizer Plus Plan All-inclusive coverage to optimize your investment

This comprehensive three-year plan combines the benefits

of the Optimizer Plan with one scheduled preventive

maintenance visit within three years to achieve true and

total peace of mind. The plan enables you to avoid annual

price changes as it allows you to judiciously invest now to

anchor service costs for 3 years, in addition to mitigating

the cost impact when factory recommended preventive

maintenance is due at the end of the 3-year cycle.

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Propel Service and Support to the Highest Level

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What’s Included Preventive Protective Protective Plus Advantage Optimizer Optimizer Plus

Coverage Summary 1 annual PM 1 annual CAL 1 annual CAL = 1 annual CAL 1 annual CAL 1 annual CAL = No repair labor No repair labor (3 total) Repair labor/ Repair labor (3 total) or parts or parts 1 PM every 3 years no parts and parts 1 PM every No repair labor 3 years or parts Repair labor and parts

Service Location Customer site Customer site Customer site Customer site Customer site Customer site or Pall site or Pall site or Pall site or Pall site or Pall site or Pall site

Minimum Term 1 year 1 year 3 years 1 year 1 year 3 years

Calibration (CAL) Included 1 visit 1 annual visit 1 visit 1 visit 1 annual visit (3 total) (3 total)

Preventive 1 scheduled Not included 1 scheduled PM Not included Not included 1 scheduled PM Maintenance (PM) annual PM every 3 years every 3 years

Emergency 5% discount 5% discount 5% discount Unlimited labor Unlimited labor Unlimited labor Repair Labor & travel & travel & travel for 3 years

Emergency 5% discount 5% discount 5% discount 5% discount Unlimited parts Unlimited parts Repair Parts for 3 years

Software Upgrade Not included Not included Not included Included Included Included

Basic Operator Not included Not included Not included 2 hours 4 hours 4 hours Training*

Re-Qualification (OQ) Not included Not included Not included Not included Included Included

Priority Scheduling Included Included Included Included Included Included

Technical Included Included Included Included Included Included Phone Support**

*Basic operator training does not include application training. For detailed application training, please contact your local Pall SLS representative.

**Our Pall Equipment Support Hotline is available for Biotech customers in the US and Canada, 1-855-920-7255.

Pall Integrity Test Instruments Coveredu Palltronic AquaWIT IV, AquaWIT H integrity test systems

u Palltronic Compact Star, Compact Touch

u Palltronic Flowstar IV, Flowstar Legacy, FlowMod, Flowstar H

u Palltronic Flow Check (Protective Plan only)

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Service Contracts Versus Standard Warranty Contract Value of Service Contract a Decreases equipment downtime

a Improves machine utilization levels

a Optimizes equipment use

a Minimizes total cost of ownership

a Reduces number of purchase orders needed

a Helps avoid potential lost revenue

a Avoids premature equipment replacement

a Lowers possibility of quality defects

Standard Warranty Excludes:r Preventive maintenance (PM)

r Accidental damage

r Priority emergency response

r Basic operator onsite training

r Moving/relocating instruments

Benefits of Having a Pall Service Contract u No other organization has more expertise on Pall

equipment than our factory certified service engineers who are trained on the latest instrument technology, product improvements, software and accessories.

u Service contracts enable you plan better; pre-planned service costs help you manage your budgets whilst proactive service scheduling helps you to time service visits.

u In case of emergencies, our contract plan customers are given priority scheduling.

u Cost savings can be achieved as our services are cheaper for customers under contract.

u Our field service engineers are located worldwide to ensure fast, efficient service response times and provide constant coverage.

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Palltronic Flowstar IV Integrity Test Instrument

Part Number Contract Level Location of Service

A10065 Protective Customer site (field)

A10066 Advantage Customer site (field)

A10067 Optimizer Customer site (field)

A10068 Preventive Customer site (field)

A10069 Protective Plus Customer site (field)

A10070 Optimizer Plus Customer site (field)

A10071 Protective Pall site (depot/workshop)

A10072 Advantage Pall site (depot/workshop)

A10073 Optimizer Pall site (depot/workshop)

A10074 Preventive Pall site (depot/workshop)

A10075 Protective Plus Pall site (depot/workshop)

A10076 Optimizer Plus Pall site (depot/workshop)

Palltronic Flowstar H Integrity Test Instrument














Palltronic FlowMod Integrity Test Instrument














Palltronic Flowstar Legacy Integrity Test Instrument














Palltronic Flow Check II Unit




Palltronic AquaWIT IV Integrity Test Instrument














Contract Part Numbers

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Palltronic AquaWIT H Integrity Test Instrument














Palltronic Compact Star Integrity Test Instrument














Palltronic Compact Touch Integrity Test Instrument














Billing Service contracts provide billing options: Make a single annual payment or equal bi-annual, quarterly or monthly payments.

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Contact UsEmails:Americas: [email protected] and Sub-Saharan Africa: [email protected], or [email protected]: [email protected] East and North Africa: [email protected]

Website: www.pall.com/instrument-service-support.com

Phone: 1-855-920-7255 (for US and Canada customers only)

Corporate HeadquartersPort Washington, NY, USA+1.800.717.7255 toll free (USA)+1.516.484.5400 phone

European HeadquartersFribourg, Switzerland+41 (0)26 350 53 00 phone

Asia-Pacific HeadquartersSingapore+65 6389 6500 phone

International OfficesPall Corporation has offices and plants throughout the world in locations such as: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, France, Germany, India, Indonesia, Ireland, Italy, Japan, Korea, Malaysia, Mexico, the Netherlands, New Zealand, Norway, Poland, Puerto Rico, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, the United Kingdom, the United States, and Venezuela. Distributors in all major industrial areas of the world. To locate the Pall office or distributor nearest you, visit www.pall.com/contact.

The information provided in this literature was reviewed for accuracy at the time of publication. Product data may be subject to change without notice. For current information consult your local Pall distributor or contact Pall directly.

© 2020, Pall Corporation. Pall, , and Palltronic are trademarks of Pall Corporation. ® indicates a trademark registered in the USA and TM indicates a common law trademark. Filtration.Separation.Solution. is a service mark of Pall Corporation.

10/20, PDF, GN20.07661 USD3389a

Visit us on the Web at www.pall.com/biotechContact us at www.pall.com/contact

systems service contracts product portfolio - palltronic

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