systems in strategy (ngsb, 2007)
TRANSCRIPT
Systems in Strategy
Strategy and Business Process Management
Processes
Chad Moffiet, NGSB Strategic Management, 2007
Outline
1. What is Business Process Management?2. Where did it come from?3. How does it Work?
• Process modelling• Process ownership• Available Frameworks
4. Summary
What is Strategy?
• “A company can outperform rivals if it can establish a difference it can preserve…..”
• “Ultimately, all differences between companies in cost or price derive from the hundreds of activities required to create, sell and deliver products and services...”
» Porter, What is Strategy?, 1996
SummaryHow does it work?Where did it come
from?What is BPM?
Business Process Management
• A structured way of aligning business activities with a company’s defined strategic objectives.
• Strategy = Selecting the right things to do.• BPM=Doing the right things right!
SummaryHow does it work?Where did it come
from?What is BPM?
Traditional View of Organisation
SummaryHow does it work?Where did it come
from?What is BPM?
Process Centric View of Organisation
Steps performed in pursuit of objective 1
Steps performed in pursuit of objective 2
Steps performed in pursuit of objective 3
SummaryHow does it work?Where did it come
from?What is BPM?
SummaryHow does it work?Where did it come
from?What is BPM?
Where did it come from?
Scientific Management
Taylor
Quality Management & TQM
Deming, Juran, Crosby
BPR
Hammer
BPM
Spanyi, Towers, Fingar, McGregor and others
Six Sigma
SummaryHow does it work?
(Process modelling)Where did it come
from?What is BPM?
Process ModellingCurrent Processes Ideal Process
Step 1
Step 2
Step 3
Step 4
Step 5
Customer
Process Owners and KPIs
SummaryHow does it work?(Process Owners)
Where did it come from?
What is BPM?
Example taken from Coors beer publication
SummaryHow does it work?
(Available Frameworks)Where did it come
from?What is BPM?
Available Frameworks
SummaryHow does it work?
(Available Frameworks)Where did it come
from?What is BPM?
Available FrameworksAPQC http://www.apqc.org/
Summary
SummaryHow does it work?Where did it come
from?What is BPM?
• Business activities aligned with strategic objectives• Process centric view of organisation developed (from
customer perspective)• “AS-IS” processes mapped• Improved “TO-BE” processes determined• Input and output KPIs used to monitor and improve
process performance• Senior executives nominated as Process Owners• Business Process Management frameworks available
More Info
SummaryHow does it work?Where did it come
from?What is BPM?
• Business Process Management Group (BPMG)www.bpmg.org
• American Productivity & Quality Centerwww.apqc.org
• QUT BPM round tablewww.bpm.fit.qut.edu.au/roundtable