systems in strategy (ngsb, 2007)
TRANSCRIPT
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Systems in Strategy
Strategy and Business Process Management
Processes
Chad Moffiet, NGSB Strategic Management, 2007
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Outline
1. What is Business Process Management?2. Where did it come from?3. How does it Work?
• Process modelling• Process ownership• Available Frameworks
4. Summary
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What is Strategy?
• “A company can outperform rivals if it can establish a difference it can preserve…..”
• “Ultimately, all differences between companies in cost or price derive from the hundreds of activities required to create, sell and deliver products and services...”
» Porter, What is Strategy?, 1996
SummaryHow does it work?Where did it come
from?What is BPM?
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Business Process Management
• A structured way of aligning business activities with a company’s defined strategic objectives.
• Strategy = Selecting the right things to do.• BPM=Doing the right things right!
SummaryHow does it work?Where did it come
from?What is BPM?
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Traditional View of Organisation
SummaryHow does it work?Where did it come
from?What is BPM?
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Process Centric View of Organisation
Steps performed in pursuit of objective 1
Steps performed in pursuit of objective 2
Steps performed in pursuit of objective 3
SummaryHow does it work?Where did it come
from?What is BPM?
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SummaryHow does it work?Where did it come
from?What is BPM?
Where did it come from?
Scientific Management
Taylor
Quality Management & TQM
Deming, Juran, Crosby
BPR
Hammer
BPM
Spanyi, Towers, Fingar, McGregor and others
Six Sigma
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SummaryHow does it work?
(Process modelling)Where did it come
from?What is BPM?
Process ModellingCurrent Processes Ideal Process
Step 1
Step 2
Step 3
Step 4
Step 5
Customer
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Process Owners and KPIs
SummaryHow does it work?(Process Owners)
Where did it come from?
What is BPM?
Example taken from Coors beer publication
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SummaryHow does it work?
(Available Frameworks)Where did it come
from?What is BPM?
Available Frameworks
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SummaryHow does it work?
(Available Frameworks)Where did it come
from?What is BPM?
Available FrameworksAPQC http://www.apqc.org/
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Summary
SummaryHow does it work?Where did it come
from?What is BPM?
• Business activities aligned with strategic objectives• Process centric view of organisation developed (from
customer perspective)• “AS-IS” processes mapped• Improved “TO-BE” processes determined• Input and output KPIs used to monitor and improve
process performance• Senior executives nominated as Process Owners• Business Process Management frameworks available
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More Info
SummaryHow does it work?Where did it come
from?What is BPM?
• Business Process Management Group (BPMG)www.bpmg.org
• American Productivity & Quality Centerwww.apqc.org
• QUT BPM round tablewww.bpm.fit.qut.edu.au/roundtable