Systematic BytesCompany Profile

Experience - Verticals Telecom

Bank

Contact Center

Small & Medium Enterprise (SME)

Professional ServicesTailored Solutions – SME & Cloud Hosted

CISCO Contact Center Development & Integration ServicesMicrosoft SharePoint Development Services

App Development (iOS, Android, Cloud)

Offshore Development / Managed Services

Certifications

CERTIFIED

Dynamics CRM

CISCO Development ServicesExpertise & Portfolio

Service Offering - Summary IVR Consulting, Development & back-office integration

CISCO FINESSE Gadgets & CTI Integration

Social Miner Integration Services

iOS, Android Apps – monitoring, configuring, customer-care

Add-On solutions – reminder systems, surveys, enterprise integration

Integration with SharePoint

Billing

IN - AIR

Integration Experience

Expertise - IVR Development IVR Consulting and Development

IVR Back-office integration

Audit & Optimize IVR Bring more services to self-service via IVR

Proven scripting expertise with CISCO CVP & CISCO UCCX Script Editor

Caller Profile driven Dynamic IVR

IVR Surveys, reminder systems, and complaint management

Expertise – CTI Development Gadgets on CISCO FINESSE

Agent/Supervisor applications on CISCO CTI-OS

Agent/Supervisor applications on CISCO UCCXCTI

CISCO IPT add-on applications using Jabber, CUCM XML API

Expertise – Integration Services CTI + Back-office integration with Oracle SIEBEL, ITS TABS (now Huawei), IBM MQ, Ericsson IN (AIR interface), Microsoft Dynamics CRM, secure core-banking interfaces and other 3rd party solutions

Expertise - Integration with Social Miner Social Miner (Social media customer care solution) integration with CRM

Integration with 3rd party lead management

Integration with 3rd party complaint management

Expertise – App Development iOS | Android

Contact center real-time monitoring (Calls in queue, active agents, etc.)

Customer self-service app (replica of IVR services)

Contact Center Dashboards / Wallboards

Contact Center Configuration App

Solutions - Scheduled Reminder System Patient Appointment Reminder System Product built on UCCX, running at L+M Hospital (

http://www.lmhospital.org/)

SMS + auto-call bill reminders for service subscribers (telecom | utility services)

Flight reminder

Promotion | Deals – for subscribers using preferred medium (SMS | Phone)

Solutions – SharePoint Integration Custom SharePoint web-parts / apps as CISCO FINESSE gadgets

Call center KPI based alerts on SharePoint A custom work-flow for every type of alert to route the alert to

relevant team

Agent team announcements via SharePoint

SharePoint custom workflow implementation for contact center collaboration needs

Consolidated & Integrated Reporting

CRMOther

3rd Party Systems

Portfolio - Services L+M Hospital - (http://www.lmhospital.org/) First in the series of 3 US hospitals being shifted to CISCO Services: UCCX scripting IVR back-office integration with Oracle, SQL Server, flat files Deployment & integration of Auto-Reminder system

Team’s experiencePortfolio

PTCL – Consulting & Solution Delivery PTCL complaint management 1218 IVR Consulting + Back-office specifications with IBM Complaint Registration (IVR scripting) Complaint Rectification (Custom IVR outbound application) 2-way integration with Oracle SIEBEL Outbound system handles around 50,000 rectification calls per

day

Ufone – IVR Development IVR Development with back-office integration with: Ufone customer-care system via middleware Direct database integration

Dynamic IVR – hot deployable Live update – without technical knowledge

Warid Pakistan – IVR IVR Consulting & Development

IVR back-office integration with Huawei TABS Ericsson IN Direct Oracle database

Airtel Tanzania – Consulting & Development IVR consulting & optimization

IVR development

Back-office integration with: Huawei TABS Ericsson IN Remedy SMS-Gateway Direct database integration

Mauritius Telecom – Consulting & Solutions IVR consulting

Implementation of caller based routing

CTI integration with Altitude agent-desktop using CISCO CAD

TopNet Tunisia – Dynamics CRM Integration Using Microsoft CRM outbound campaigns

Custom IVR Outbound using CISCO UCCX

Update call status in Microsoft CRM

Bill reminder campaigns with reporting from Microsoft CRM

HBTF Jordan – IVR upgrade Audit of IVR implementation by B&S

Optimization & code-refactoring

Implementation of new business processes

IVR integration with IBM MQ

Other Projects Injazat – Custom Reporting Custom reporting on UCCE 7 for CISCO Web-View

STC-Kuwait – IVR Development CISCO CVP scripting Back-office integration with Huawei TABS

CISCO UCCE Training to Raya Contact Center – Egypt

Access Bank – Nigeria (2008) ICM + CVP scripting Back-office integration with core-banking (ISO-8583)

Other Projects Kenya Power (KPLC – Kenya) UCCX scripting IVR back-office integration with ADAGIUM

MultiLinks Nigeria CTI Integration using CISCO CAD

WiTribe Pakistan – IVR back-office integration with Oracle

Tailored SolutionsSME & Cloud Hosted

Ringo Mobile• An MVNO operator from

Italy

• Developed the web-site & customer care portal

• Built using Twitter-bootstrap

• Fully Responsive

Finance Portal• Financial portal for

stocks watch, trading, news, etc.

• Work in progress

• Due to NDA, cannot disclose more information until launch

• Built using Twitter-bootstrap

• Fully Responsive

Finance Portal For Stock Watch • Similar to Yahoo

Finance• For a Particular

Geographical Region

• Cannot Disclose further due to NDA

In Progre

ss

Faxora• Fax Email Solution

• Cloud-based solution

• Usage based billing plans

• developed the complete solution

• Social media integration – Twitter, facebook

Memorial Online• A social media app to

tribute to loved-ones

• Share memories with videos, pictures, stories

• Tribute with candles / cakes etc.

• Integrated with social-media (facebook, twitter)

Construction Management• A workflow model and

resource management solution

• WWW based business process management solution for construction industry

• Estimation & Invoicing

• Central administration

CIEL Drive• Google-Drive / Drop-box

like solution

• Makes a local Ciel Drive (like a normal system drive)

• Usage based plans

Search Quran• A desktop application to

search verses from Quran

• Keyword based

• May be enhanced and ported to cloud

MediCall• A cloud based patient

appointment system

• Multi-Channel patient reminders

• Email, SMS, Phone based support

• Nice web-based UI with dashboard and reports

SharePoint ServicesDevelopment & Customization

SharePoint Archiving System• Design & development of

major modules of the SharePoint archiving system for VCSL

• Server side development

• Client-side job scheduler

• Participated in product development since conception

SharePoint Scheduling System• Developed a scheduling

system for the air staff of different departments on top of SharePoint online.

• Lots of client-side JAVA Script (ECMA-script) development for interactive scheduling

Managed IT Services

Managed Services for Green Hill Sprot Mail Servers & Domains Administration

SharePoint Development & Administration

Multi-Site web-shops management

Digital Marketing Services

CRM & Task Management

Web-Shops• Multi-Site web-shops

development & management

http://greenhillsport.com

SharePoint• Branding for Green Hill

• Managed content administration

Green Hill Corporate Site• Under Development

• Responsive (desktop, tablet, mobile)

• Following corporate branding

App DevelopmentPortfolio

Snake & Ladder HD• For iPAD

• Based on traditional snake & ladder game

• Multiplayer – Integrated with game center

• Released 23rd March, 2013

Released for iPAD, check it out on iTunesReached 2nd Rank in Board-Game category on 26 March 2013

Dice Mania• For iPAD only

• Based on traditional snake & ladder game

• Multiplayer – Integrated with game center

• In-app purchases for custom boards

TweetAlarm• Unique idea of tweeting

with alarm

• An iPhone application

• Released, can check it out on iTunes

iTodLearn• Toddler’s first learning

app

• Record your baby’s first learning experience

• Learn sounds faster

• An iPhone application

Systematic Bytes first app• For fun & learning of

our kids• Not updating any more

Wedding Planner• Plan all tasks of your

wedding

• Use as a bride or a friend

• Management of tasks, visibility on completed stuff

• Work done on project basis

A project done for a customer• Not a Systematic Bytes

app

More interesting

games &

Creative app ideas are

incubating

Contact UsLahore Office

309, 3rd Floor,

Siddique Trade Center,

Main Boulevard, Gulberg III,

Lahore – 54660

Phone: 042-35781739

Canada Office

5 Thorn cliff Park Dr.

Suite 3206

Toronto, ON

M4H 1L7

Phone: +1 647 880 2786

Sweden Office

Ölandsgatan 8

37133 Karlskrona, Sweden

Phone: +46 707196190

http://systematicbytes.com | E-mail: sales@systematicbytes.com | Skype: jawad.bokhari