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KnowledgeTrakTM

System Requirements

Software Version: 2018

Release Date: March 2018

KTSRS2018_01

This publication was written and produced by Mediware Information Systems, Inc.

© Mediware Information Systems, Inc., 2009 – 2018

Copyright is not claimed in any material secured from official U.S. government sources.

All Rights Reserved

No part of this book may be reproduced or transmitted in any form or by any means,

electronic or mechanical, including photocopying, recording or by any storage or retrieval

system, without permission in writing from Mediware Information Systems, Inc.

Printed in the U.S.A. – 2018

KnowledgeTrak™ System Requirements


KTSRS2018_01 Page 1

Copyright © 2018 – Mediware Information Systems, Inc. Proprietary and confidential

System Requirements – KnowledgeTrak Version 2018

Mediware supports its KnowledgeTrak™ and K-Book™ software products on the following client platforms:

Client Devices Client devices are those that connect to the web server to run KnowledgeTrak 2018 software.

Intel-based Notebooks and Desktop PCs

Intel-based Notebooks and Desktop PCs meeting the minimum hardware requirements listed and running one of the operating systems and browser combinations listed below and configured with the required third party software components listed under each.

Minimum Hardware Requirements

o Meets or exceeds the hardware requirements specified by its operating system o SVGA Display capable of displaying at least 1024 x 768 pixels in 16-bit color o Windows compatible audio hardware o Network Interface Card (wired or Wi-Fi) o 50MB of free disk space o Mouse or compatible pointing device

Windows 7 / Windows 8 / Windows 10

A. Users of KnowledgeTrak DMS performing online document review and approval tasks must use

• Internet Explorer 11 with the following software: o Windows Media Player o Adobe FLASH Player o Adobe Acrobat Reader

B. Users of KnowledgeTrak DMS performing who check-out/check-in documents and

perform other file management tasks in addition to online document review and approval task must use

• Internet Explorer 11 with the following software: o Windows Media Player o Adobe FLASH Player o Adobe Acrobat Reader o Reader Oracle Java Version 8 Update 151 or later

C. All other KnowledgeTrak users may use any of the following browsers.

• Internet Explorer 11 (with the following third-party software) o Windows Media Player o Adobe FLASH Player o Adobe Acrobat Reader



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• Microsoft Edge / Google Chrome / Mozilla Firefox o Adobe FLASH Player o Browser’s PDF viewer must be enabled

Apple Desktop and Notebook PCs

Apple Desktop and Notebook PCs with a display resolution of at least 1024 x 768 and running one of the operating systems and browser combinations listed below and be configured with the required third party software components listed under each.

Mac OS X10.8 / Safari 6 (with the following third party software)

o Adobe FLASH Player

Tablets

Tablets with a display resolution of at least 1024 x 768 and running one of the operating systems and browser combinations listed below and be configured with the required third party software components listed under each.

Windows 8 / Windows 10 Tablets

o See Intel based Notebooks, Tables and PC’s above

Apple iPad (iOS 8 - iOS 11) / Safari 6 or greater

o QuickTime (preinstalled) Notes / Limitations:

▪ The iPad does not support FLASH and therefore cannot play FLASH-based content that may associated with online training content

▪ The integrated PDF viewer included with Safari for iPad may not be capable of rendering complex PDF files

▪ Training and audio content containing .wav, .avi, or similar files may not be supported on the iPad.

▪ Safari for iPad displays all pages in full screen mode which can make navigation appear more complex when dealing with confirmation dialogs and other pop-up screens.

Android 4.x / Chrome 21 (with the following third-party software)

o No third party software required for basic operation. Notes / Limitations:

▪ Many Android tablets do not support FLASH and therefore cannot play FLASH-based content that may associated with online training content

▪ Chrome for Android does not support plug-ins so the Adobe PDF viewer cannot be installed. The integrated PDF viewer included with Chrome for Android may not be capable of rendering complex PDF files.

▪ Training and audio content containing .wav, .avi, or similar files may not be supported on all Android based tablets.



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▪ Chrome for Android displays all pages in full screen mode which can make navigation appear more complex when dealing with confirmation dialogs and other pop-up screens.

Servers Servers are the computer(s) on which the applications and database are installed, and to which Client PCs connect to run the applications.

Mediware Hosted Solutions

Mediware hosted solutions will provide and maintain servers in secure, redundant datacenters, with 99.99% guaranteed network up-time and multiple Tier 1 backbone providers. Servers run Microsoft Windows 2008 R2 Server® or later software and provide all services and functionality required to host and run the Customer’s KnowledgeTrak and K-Book software for the licensed number of users.

Customer Hosted LAN-based Solutions

Mediware software may be licensed for installation on the customer’s servers. To insure proper operation and performance customer provided servers must meet the following requirements.

1. Windows Server 2008 / 2008 R2

A. Microsoft Windows Server® 2008 / 2008 R2 (32 bit or 64 bit) with the following software installed and properly configured

• ASP.Net Framework 3.5 and 4.0

• Microsoft Internet Information Services (IIS7) with the following Roles installed and configured

o Common HTTP Features – All features o Application Development – All features o Health and Diagnostics – All features o Security – The following features (as a minimum):

▪ Basic Authentication ▪ Request Filtering ▪ Client Certificate Mapping ▪ Request Filtering

o Management Tools – The following features (as a minimum): ▪ IIS Management Console ▪ IIS 6 Management Compatibility (for SMTP) ▪ IIS 6 Management Console (for SMTP)

• Microsoft Simple Mail Transport Protocol (SMTP)

• Microsoft Collaborative Data Objects (CDO)

• Microsoft SQL Server 2008, 2008 RS2 or 2012 o Co-resident or installed on separate server



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B. Microsoft Windows Server® 2012 / 2012 R2 (32 bit or 64 bit) with the following software installed and properly configured

• ASP.Net Framework 3.5 and 4.5

• Microsoft Internet Information Services (IIS8) with the following Roles installed and configured

o Common HTTP Features – All features o Application Development – All features o Health and Diagnostics – All features o Security – The following features (as a minimum):

▪ Basic Authentication ▪ Request Filtering ▪ Client Certificate Mapping ▪ Request Filtering

o Management Tools – The following features (as a minimum): ▪ IIS Management Console

• Microsoft Simple Mail Transport Protocol (SMTP)

• Microsoft Collaborative Data Objects (CDO)

• Microsoft SQL Server 2012 or 2016 o Co-resident or installed on separate server

2. Hardware properly sized and configured for the anticipated user load. The suggested minimum server hardware configuration would meet or exceed the following:

• 2 dual-core Xeon processors @ 2.4GHz

• 8 GB RAM

• 2 mirrored disk arrays utilizing 7200 RPM or faster spindles, sized appropriately for the amount of anticipated content and partitioned properly for OS, SQL Server, and data.

Also see:

Suggested Browser Settings

KnowledgeTrak Version 2017 System Requirements.



http://www.knowledgetrak.net/Support/SuggestedBrowserSettings.pdf

http://www.knowledgetrak.net/support/System_Requirements_v2017.pdf




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