system configuration manual

DCN multimediaConference System

en Software Manual (PC configuration)

Table of contents

1 Safety 52 About this manual 62.1 Intended audience 62.2 Copyright and disclaimer 62.3 Document history 6

3 System Overview 73.1 Hardware requirements 93.2 Network requirements 113.3 Software requirements 113.4 License requirements 11

4 Software installation and device download 124.1 Installing the DCN multimedia software suite 124.2 Download software to the devices 124.3 Add third-party application to multimedia device 13

5 Software server 145.1 Activation tool 145.2 Server console 145.3 Rapid Spanning Tree Protocol (RSTP) support 15

6 Meeting application 166.1 User rights and meeting rights 176.2 Manage 196.2.1 Meeting 196.2.2 Agenda 206.2.3 Discussion 206.2.4 Menu 216.3 Prepare 226.3.1 Persons 226.3.2 Discussion templates 226.3.3 Meetings 236.3.4 Meeting details 236.3.5 Participants 246.3.6 Agenda 246.3.7 Topic details 256.3.8 Participant List 256.3.9 Speaker waiting list 256.4 Configure 266.4.1 User groups 266.4.2 Users 266.4.3 Rooms 26

7 System extension 308 Configuring an external HD‑SDI switcher 339 Hints and Tips 359.1 Replacing a defect device 359.2 Network interface configuration 359.3 Returning and repairing a license 359.4 Automatic login on Meeting application 359.5 Recovering devices from fail-safe mode 36

DCN multimedia Table of Contents | en 3

Bosch Security Systems B.V. Software Manual (PC configuration) 2014.10 | V1.3 |

9.6 Configuring additional video streams 369.7 Backup license file 369.8 Making a copy of your database 369.9 Creating a clean database 379.10 Importing an existing database 37

10 Troubleshooting 3810.1 Customer service 38

4 en | Table of Contents DCN multimedia

2014.10 | V1.3 | Software Manual (PC configuration) Bosch Security Systems B.V.

SafetyPrior to installing or operating products, always read the Important Safety Instructions whichare available as a separate multilingual document: Important Safety Instructions (Safety_ML).These instructions are supplied together with all equipment that can be connected to themains supply.

Safety precautionsSome products of the DCN multimedia product range are designed to be connected to thepublic mains network.To avoid any risk of electric shock, all interventions must be carried out with disconnectedmains supply.Interventions with the equipment switched on are authorized only when it is impossible toswitch the equipment off. The operation must only be performed by qualified personnel.

Old electrical and electronic appliancesElectrical or electronic devices that are no longer serviceable must be collected separately andsent for environmentally compatible recycling (in accordance with the European WasteElectrical and Electronic Equipment Directive).To dispose of old electrical or electronic devices, you should use the return and collectionsystems put in place in the country concerned.

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About this manualThe purpose of this manual is to provide information required for configuration, preparation ofmeetings and managing of prepared meetings of the DCN multimedia conference system. Thismanual describes no hardware installation and user operating instructions. If required, refer tothe DCN multimedia hardware installation manual and DCN multimedia user operation manual. This manual is available as a digital document in the Adobe Portable Document Format (PDF).Refer to the product related information on: www.boschsecurity.com.

Intended audienceThis manual is intended for technicians, system integrators and people who have theauthorizations to prepare and/or to manage prepared meetings of a DCN multimediaconference system.

Copyright and disclaimerAll rights reserved. No part of this document may be reproduced or transmitted in any form byany means, electronic, mechanical, photocopying, recording, or otherwise, without the priorwritten permission of the publisher. For information on getting permission for reprints andexcerpts, contact Bosch Security Systems B.V..The content and illustrations are subject to change without prior notice.

Document history

Release date Documentation version Reason

2013.08 V1.0 1st edition.

2014.02 V1.1 Update of sections: 2.3, 3.1,3.3, 4.1, 6.3.4.

2014.07 V1.2 Update of sections: 1, 2, 2.1,2.3, 3.1, 3.4, 4.2, 5.1, 6.2,6.2.2, 6.2.3, 6.3, 6.3.2, 6.3.3,6.3.4, 6.3.5, 6.3.8, 6.3.9, 6.4.1and 6.4.3.New sections: 7, 8.

2014.10 V1.3 Sections shifted: old 8 > new9 and old 9 > new 10.Update of sections: 2.3, 3.1,5.1, 6, 6.1, 6.2.4, 6.4.3, 7, 9.1.New sections: 4.3, 5.3, 8, 9.4up to 9.10

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2.1

2.2

2.3

6 en | About this manual DCN multimedia


http://www.boschsecurity.com

System OverviewThe DCN multimedia system is an IP based conference system which runs on an OMNEOcompatible Ethernet network. It is used for distributing and processing audio, video and datasignals.Refer to the latest “Release notes” for important information. It is advisable to participate in the DCN multimedia conference system training before youinstall, prepare, configure and operate a DCN multimedia system.

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5.1

5.2

Figure 3.1: Typical DCN multimedia system overview

A typical DCN multimedia conference system consists of:1. System server controller (PC):

– The heart of the system. It licenses functionality, configures and controls the system.2. Client PC (optional):

– Can be used to: Manage meetings, prepare meetings and configure the system.3. Audio Powering Switch (DCNM‑APS):

– Controls the system audio, routes audio from and to the system and supplies powerto the devices.

4. Powering Switch (DCNM‑PS):– Is used to increase the number of devices connected to the system.

5. Conference multimedia devices (DCNM‑MMD):– Participants can use the multimedia device to make their contributions to a meeting.– 5.1 is a DCNM‑MMD used for “system power on/off”. This DCNM‑MMD is always

connected to the powered socket of the DCNM‑APS or DCNM‑PS.– 5.2 is a DCNM‑MMD used via “Power over Ethernet” (PoE) Ethernet switch.

6. System Network Cable (DCNM‑CBxxx):– Connects DCN multimedia devices, audio powering switch and powering switch with

each other.7. Ethernet switch:

– Ethernet switch with PoE on some ports. Routes the system data via Ethernet.8. CAT‑5e Ethernet cable (minimum requirement).9. Optional HD Conference Dome (VCD‑811-IWT) + external power supply:

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DCN multimedia System Overview | en 7


– Captures the image of a participant speaking.

DCN multimedia software suiteThe DCN multimedia conference system software is used:– To control and monitor a DCN multimedia conference system.– To control a meeting, which is held in a room.Each meeting consists of an agenda with several topics, and each topic has a discussion.The DCN multimedia software suite consists of two major parts:1. The DCN multimedia software server.2. The Meeting application.

DCN multimedia software serverThe DCN multimedia software server is a set of windows services. The services do not have auser interface and are run in the background to control and monitor all of the DCN multimediadevices and client PCs running the Meeting application. The software server also includes alicense activation module. This module is required for activating the license of the completeDCN multimedia conference system.

DCN multimedia Meeting applicationThe DCN multimedia Meeting application acts as a PC user interface for configuring thesystem and preparing and managing meetings.The PC running the services acts as a server for controlling the system and requires no userinteraction in an operational DCN multimedia conference system. Basic functions for managinga meeting are available in the DCN multimedia device. Optionally, the Meeting application canbe installed on the server PC to control and monitor the meeting. If required, the Meetingapplication can be installed on a client PC instead. This means that the server PC can beinstalled in a 19" rack instead, which is normally located in a technical room. It is possible tohave multi PCs running the Meeting application simultaneously.The system audio is controlled by the DCN multimedia Audio Powering Switch (DCNM‑APS).This means that the system will not have audio when a DCNM‑APS is not present.

8 en | System Overview DCN multimedia


Hardware requirementsIn this section the minimal requirements for each part of the system will be listed. For anoverview of which parts are required or optional please refer to the DCN multimedia manualSystem Overview sections.

PCA PC can be used for three purposes:1. PC running the server software in a multi‑PC system.2. Client PC (running the Meeting Application only).3. Single PC used for both above purposes.For each use there are minimal requirements as listed in below table.

Single PC system running server software andmeeting application:

– Windows server 2008 R2 64 bits, or:– Windows server 2012 R2 64 bits

(including .NET Framework 3.5 feature):– Processor i5 4 cores 2.4 GHZ.– 8 GByte RAM.– 20 GB free disk space.– 1 GB Ethernet card.

PC running the server software in a multi‑PCsystem:

– Windows server 2008 R2 64 bits, or:– Windows server 2012 R2 64 bits

(including .NET Framework 3.5 feature):– Processor i5 4 cores, 2.4 GHZ.– 8 GByte RAM.– 20 GB free disk space.– 1 GB Ethernet card.

PC running the meeting application only: – Windows 7 home premium 64 bits, or:– Windows 8 Pro 64 bits (including .NET

Framework 3.5 feature):– Processor i5 4 cores, 2.4 GHZ.– 8 GByte RAM.– 20 GB free disk space.– 1 GB Ethernet card.

SwitchesThe following minimal requirements apply to switches:– 1 Gbit or higher with hardware switching capabilities.– Quality of Service through differentiated services with 4 or more output queues and strict

priority packet scheduling.– (Optional) IGMPv3 or IGMPv2 snooping. To optimize bandwidth usage, IGMP snooping

can be used. This is useful in systems with >10 multicast channels, although notabsolutely required. Sufficient performance for handling a large number of IGMP queryresponses, depending on the number of (directly or indirectly) connected devices to thatswitch. Hardware support for IGMP is strongly recommended.

– (Optional) (Rapid) Spanning Tree support in case redundant networks are used.– (Optional) SNMPv3 support for switch supervision purposes.

3.1



RoutersThe following minimal requirements apply to routers:– 1 Gbit or higher Ethernet ports.– Supports PIM‑DM or Bidirectional PIM.– Performs IP routing in hardware (i.e. a ‘layer 3 switch’) to minimize the routing delay.– Packet forwarding rate > 1,000,000 packets per second per port (e.g. 8 Mpps for an

8‑port router).– Non-blocking backplane per switching port, i.e. 2 Gbit per port (e.g. 16 Gbps for an

8‑port router).– MAC address table of at least 1000 addresses per directly connected subnet.

10 en | System Overview DCN multimedia


Network requirementsIf the DCN multimedia conference system is being used as a standalone system, it uses theso‑called dynamic link‑local addresses. This means that the TCP/IPv4 setting of the server PCand client PCs needs to be set to "Obtain an IP address automatically". Normally, thesesettings are default and therefore do not require PC network configuration settings. In case more functionally is required, for example internet access, the dynamic link‑localaddresses cannot be used. In this case the DCN multimedia devices and PCs need to beconnected to a DHCP server and gateway to provide internet access. Please consult your localIT department for how to set up the network, in case the DCN multimedia system will becomepart of a locally present network.

Notice!

How to set up an Ethernet network is not described in this manual.

Software requirementsDCN multimedia requires:– Windows 7 Home Premium 64 bit or higher, or– Windows 8 Home Premium or higher, or– Windows 2008 Server R2, or– Windows 2012 Server R2.All versions must have the latest service packs and updates installed.

License requirementsBefore the DCN multimedia software can be used, a license is required on the server PC. Forlicense purchasing, please consult DCN multimedia datasheets on www.boschsecurity.com forthe available software modules. To use the DCN multimedia software it needs to be activated.

Notice!

DCN multimedia System Server Software (DCNM‑LSYS) is always required.

3.2

3.3

3.4




Software installation and device downloadBefore the DCN multimedia conference system can be used, it needs to be configured.Configuration of the system is done in the following order:– Network installation:

– This is not part of one of our Bosch Security Systems B.V. manuals, and needs to bedefined together with your local IT department. Refer to Hardware requirements, page9 and Network requirements, page 11.

– Installation of hardware devices:– This is not part of this manual. Refer to the DCN multimedia hardware installation

manual. Refer to the product related information on www.boschsecurity.com.– Installation of software: Installing the DCN multimedia software suite, page 12.– Activate the system and application software by registering the software: Activation

tool, page 14.– Update device (firmware) software: Download software to the devices, page 12.– Configuration of system and application software: Meeting application, page 16.

Installing the DCN multimedia software suiteFollow the installation instructions on the DVD (supplied with the DCNM‑APS), or theinstructions in the downloaded files from the internet www.boschsecurity.com and search forDCNM‑LSYS DCN multimedia System Server Software.

Notice!

Before installing, make sure the PC has only one enabled network interface (Blue Tooth is

also considered to be a network interface).

Refer to the product related information on: www.boschsecurity.com.

Download software to the devicesAll devices are delivered with diagnostics software and need to be downloaded before theycan be used.Be sure that all devices are correctly connected to the network and fully started:1. From the Windows start menu, start the firmware upload tool in the Programs > Bosch

> OMNEO > firmware upload tool folder.2. Consult the online help, of the firmware upload tool, for more information.

Notice!

It is not advisable to start the DCNM‑MMD and DCNM‑APS download processes at the same

time, because of resetting of the DCNM‑APS during the process.

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4.2

12 en | Software installation and device download DCN multimedia





Add third-party application to multimedia deviceThe APK upload tool is used to add a third‑party Android application to a multimedia device.Before you can add a third‑party Android application, you must verify if the application iscompatible with the multimedia device. Please contact your local Bosch representative.

!

Caution!

All existing third‑party applications which are present on a multimedia device will be removed

when the multimedia is uploaded.

Notice!

The APK upload tool can not run at the same time as the OMNEO Firmware Upgrade Tool.

Add a third‑party Android application to a multimedia device as follows:1. Place the APK files on the server PC.2. Click the Browse button.3. Browse to the location of the APKs.4. Select the multimedia device which needs the APK.5. Select the APK.6. Click Upload.

Notice!

If the new APK is not shown on the home screen of the multimedia device, try to click the

home button several times, or reboot the multimedia device.

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DCN multimedia Software installation and device download | en 13


Software server

Activation toolBefore the system software can run it needs to be activated. To activate software you need tohave an activation ID which was send by e‑mail after purchasing the software.Activation requires an USB key and any PC connected to the internet.

To start the Activation tool:1. From the Windows Start menu select: Programs > Bosch > DCN multimedia > Activation

tool or start it via the Server console.2. Click the Add fulfillment button.3. Enter all required information including the activation ID, and click Activate.

– A save as dialog is shown. Save the Request file to the USB‑stick.4. Go to the website https://license.boschsecurity.com, take the USB stick and process the

Request file on the Manage license tab page. After processing the Request file, save theResponse file to the USB stick.

5. Take the USB to the DCN multimedia activation tool and click Process responsemessage.

6. Upload the Response file.– Now the system is activated.

Server consoleTo see the status of the DCN multimedia server a console application is present. The DCNmultimedia Server console is located in the notify area of the server PC.– To stop and start the services, right mouse click the DCN multimedia Server console.

DCN multimedia Server console state

State Description

Running.

Stopped.

Warning.

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https://license.boschsecurity.com

Rapid Spanning Tree Protocol (RSTP) supportRapid Spanning Tree Protocol (RSTP) can be enabled and disabled in the DCN multimedia asfollows:1. In Windows explorer, select: C:\Programs\Bosch\DCN multimedia.2. Open: Bosch.Dcnm.Services.DeviceService.Main.exe.config. If you have Administrator

rights, this file can be opened in notepad; otherwise, copy the file to a local area on yourPC.

3. To enable RSTP, set the OcaRstpModeEnabled key from false to true.<add key="OcaRstpModeEnabled" value="false"/>

Notice!

Before upgrading all DCN multimedia devices, make sure:

- they are not redundantly cabled

- RSTP is disabled (set the key to false, the default value).

5.3

DCN multimedia Software server | en 15

Meeting applicationThe meeting application is used to manage meetings, prepare meetings and configure the DCNmultimedia system.

To start the Meeting application:From the Windows Start menu, select: Programs > Bosch > DCN multimedia > Meetingapplication.When the application starts, a Login dialog is shown. This dialog is used to login to theapplications by using a User name and Password. The user can also select the preferredapplication language.

Figure 6.1: Meeting application main screen

Notice!

The default User name is “admin” and the password is empty. The default language is the

language of the operating system; if the default language is not available, English is

automatically selected.

The meeting application consists of three major parts (only available with the correctlicense):1. Manage, page 19: To manage the meeting.2. Prepare, page 22: To prepare the meeting.3. Configure, page 26: To configure the system.

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User rights and meeting rightsTo use functions, certain rights are needed. DCN multimedia knows two types of rights:1. User rights

– User rights are defined in User groups, page 26.2. Meeting rights

– Meeting rights are defined per seat and per participant in a meeting.– Refer to Seat assignment, page 28.– Refer to Participants, page 24.

Figure 6.2: Meeting application main screen

(Touch) button Description User rights Meeting rights

Manage To manage meetings. Manage meeting.

Prepare To prepare meetings. Prepare meeting andagenda.

Configure Configure the system. Configure system.

Power Sets the system to standby or wakes-up thesystem.

Device right: Poweroff.

WWW Opens a web browser.

Exit Exits the application.

Home Returns to the home screen of the meetingapplication.

Back Goes one page back from the navigation history.

Back to active Brings you to the active part of the meeting.

Volume Opens the master volume control slider. Device right: volumecontrol.

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DCN multimedia Meeting application | en 17


(Touch) button Description User rights Meeting rights

Summon Activates a chime to summon the participants. Manage meeting.

Menu (…) Opens a menu for additional functionality. Manage meeting.

Notice!

The “Power On” button on the Meeting application, or on a DCN multimedia device

connected to the low power socket of the DCNM-APS, only wakes up DCN multimedia devices

that are powered by a DCNM-APS or DCNM-PS device. DCN multimedia devices that are

powered via a PoE switch, must be powered on with the “Power on” button of the DCN

multimedia device. These devices will also power up when the PoE port disables and enables

PoE functionality.

See also– Manage, page 19– Prepare, page 22– Configure, page 26



ManageManage is used to manage a meeting.To start manage on the main screen, click Manage. This opens the Manage screen.Initially the manage screen shows the prepared meetings. When there are no meetingsprepared, the list is empty. This means that the default meeting is active and a defaultdiscussion is open. To access this default discussion, click the green back to active button.Refer to Discussion, page 20 on how to manage a discussion.

Manage meeting means:– Activate/Deactivate a meeting. The meeting status becomes “active/deactivated”.– Open/Close a meeting. The meeting starts/stops.– Manage the meeting agenda.– Manage the discussion.– Manage the menu.

Preconditions– The PC from which the meeting application is run, must have meeting rights: Manage

meeting.

MeetingOnly a prepared meeting can be managed. To manage a meeting, click the Manage buttonfrom the main screen: A list of all prepared meetings is shown. The icon in the list, which isplaced before the meeting name, shows the meeting status:– Green: The meeting is activated.– Red: The meeting is opened.– Gray: The meeting is deactivated.

Activate the meetingTo activate the meeting, press the Activate button next to the meeting that needs to beactivated; to show the meeting content without activating or deactivating the meeting, clickthe triangle.When the meeting is activated, all prepared data of the meeting is sent throughout the system.The data contains names and meeting rights of the participants and the assigned seats. Thename of the activated meeting is shown in the header of the meeting application. When the Activate button is not shown:– The seat to which the PC is assigned to, does not have manage meeting rights or,– The user name used to logon to the meeting application is not assigned to the meeting

and/or, does not have the "manage meeting" right.When the meeting is activated, the meeting details screen is opened. On the left, the agendaand the assigned participants are shown. On the right, the meeting details and the agenda areshown. If the Auto Open function is enabled, the meeting is automatically opened.

Open the meetingClick the open button to start the meeting. If the Auto Start option is enabled, the firstagenda topic is automatically opened.

6.2

6.2.1



Close the meetingTo close the meeting, select the meeting on the left, and then click close on the right. Themeeting is closed and the meeting list is shown where the meeting can be deactivated.

AgendaOnly a prepared agenda can be managed. To manage an agenda:– Open the meeting first:

– When the meeting is open, the required agenda topic can be selected from the leftor from the right.

– When the agenda topic is opened, the prepared discussion settings and preparedspeaker list are sent throughout the system and are activated.

– The open agenda is shown in the header of the meeting application.– To continue with the next agenda topic: Just open the next agenda topic.

DiscussionTo manage the discussion, click the back to active button.The list on the left shows the discussion list. This list contains speaking and waitingparticipants.– A red icon means: The participant is speaking.– A grey icon means: The participant’s microphone is muted.– A green icon means: The participant is waiting to speak.Use the shift button, show on the bottom of the discussion list, to shift participants fromwaiting to speaking. If the speaker list is full the longest speaking participant is removed fromthe speaker list.

Context menuThe discussion list has a context menu to manage the discussion. Right mouse click thediscussion list shows the context menu. The context menu contains the following options:– When not clicked on an item:

– Cancel all: Stop all speakers and remove all requests.– Cancel all request: Remove all requests.– Add: Opens a menu to add a participant to the list, as a speaker or as a waiting

participant. Right mouse click the required participant, to add the participant andselect grant the floor or add to waiting list. Depending on the number of openmicrophones and microphone mode setting, it can happen that a participant addedto the waiting list is immediately shifted to the speaker list.

– When click on a speaking participant gives an additional option:– Stop speaking: Stops the selected participant to speak. Depending on the number of

open microphones and microphone mode setting is can happen that the first waitingparticipant is immediately shifted to the speaker list.

– When click on a waiting participant gives additional options:– Shift: Shifts the selected participant from waiting to speaking.– Remove: Removes the selected waiting participant from the list.

6.2.2

6.2.3



MenuFor more managing options, click the menu (...) button. If the menu button is not shown,manage meeting right is missing. The menu contains the following options:– Presentation: Click the presentation icon, and then slide to “on” to enable the

presentation mode. Slide to “off” to disable the presentation mode.– The system license must contain DCNM‑LMS. See Presentation Source in Rooms,

page 26.– Discussion settings: Click the discussion settings icon, to “open” the discussion setting

of the current activated discussion.– Changed settings will not be stored in the prepared discussion settings of the

agenda.– The system license must contain DCNM‑LMPM.

– Pan and tilt camera control: Click the pan and tilt camera control icon, and then slide to“on” to show the Pan and tilt camera control. Slide to “off” to hide.– The icon is only visible during an active meeting.– The system license must contain DCNM‑LCC.

6.2.4



PrepareThe meeting administrator should use a PC to prepare a meeting. To prepare a meeting, clickPrepare. This opens the Prepare screen.

Prepare meeting means:– Administrate Persons.– Add meetings.

– Add Persons to the meeting.– Add Agenda topics.– Add Meeting details.

– Discussion templates to define the discussion settings.

Preconditions– The logged on user must have user right: Prepare meeting and agenda.

PersonsTo add Persons, which can be assigned to a meeting later, click Persons in the tree (here thePersons are listed).To add or remove Persons, use the edit icons.For each Person, General and Security fields can be entered: General fields are for example:name, title country. Security fields are used for enabling logon in the Meeting application.

Discussion templatesThe Discussion templates are used to define the discussion settings. These templates areused during the preparation of the agenda topics.Use the edit icons to add or remove discussion templates. The following can be set:– Template Name: The name of the template.– Mode:

– Open: When selected, participants can control their own microphone. If the speakerslist is full, a microphone request is queued in the request list. Auto Shift: Whenselected, queues in the request list are automatically shifted to the speaker list if it isnot full yet.

– Override: When selected, participants can control their own microphone. If thespeakers list is full, a microphone request overrides the longest speaker.

– Microphone Options:– Auto microphone off after inactivity of 30 sec.: This function can be used when

participants forget to switch‑off the microphone manually.– Allow microphone off: When selected, participants are allowed to switch off their

microphone.– Maximum number of open microphones: The maximum number of open

microphones in the speakers list can be pre‑selected (max. 25).– Ambient microphone: When selected, the ambient microphone connected to input 1

is enabled.– Priority:

– Priority tone: When selected, a priority tone is audible when priority is used.– Mute all speakers: When selected, it mutes all speakers temporarily when priority is

used.

6.3

6.3.1

6.3.2



– Cancel all speakers and waiters: When selected, it cancels all speakers and requestswhen the priority is used.

– Request to Speak Options:– Show first in request to speak list on seat: When selected, the LED on top of the

multimedia device microphone that is the first in the request list will blink greeninstead of being steady green (aka on). Can only be used when Show waiting inrequest‑to‑speak list on seat is also selected. Note: this does not influence thebehavior of the button bar LEDs.

– Show waiting in request to speak list on seat: When selected, the LED in themicrophone will be on for multimedia devices in the request list (instead of off whennot selected). For the first multimedia device in the request list, the LED could beblinking instead of steady depending on whether the Show first ... on seat setting isselected or not. All other multimedia devices in the request list will have the LED onsteady.

– Request List:– Maximum number of requests: The maximum number of requests in the request list.– Allow request to speak: When selected, request‑to‑speak is allowed.– Allow cancel request: When selected, participants are allowed to cancel their

request‑to‑speak.– Speaker viewing options:

– Show speaker: When selected, the camera image of the participant is shown.– Show latest speaker: When selected, the camera image of the latest speaker is

shown.

MeetingsTo prepare a meeting:4 To add or remove a meeting, use the edit icons.

When a new meeting is added, the Meeting details can be entered.

See also– Meeting details, page 23– Participants, page 24– Agenda, page 24

Meeting details– Name: Type the name of the meeting.– Start/End Date and Time: Select the required meeting date and time.– Description: Enter a suitable description.– Location: Type the meeting location details.– URL: Is used to define a website hyperlink, which can be used from the Multimedia

device.– Auto Open: When selected, automatically opens the meeting once the meeting is

activated.– Auto Start: When selected, automatically starts the agenda when the meeting is opened.– Identification (Only present when license DCNM‑LSID is present in the system.): When

selected, meeting participants are requested to identify themselves. Select the requiredoption:– No identification at seat required: Participants are assigned to seats during

preparation of the meeting and do not need to verify during the meeting– Identify participant at seat by:

6.3.3

6.3.4



Confirmation: Participants confirm their identity at an assigned seat using the log inbuttonUser name: Participants enter their user name to confirm their identity.Select from list: Participants can select from a list of participants (which displaysthe screenline) to confirm their identity.

– Authenticate participant at seat by:User name & password: Participants use their user name and password toauthenticate themselves.Select from list & password: Participants select their name from a list incombination with password to authenticate themselves.

ParticipantsPersons, page 22 can be assigned to a Meeting. As soon as a Person is assigned to the Meetingthe Person becomes a Participant.

Button Description

Add Used to add Persons.

Remove Removes the selected participant from thelist.

Table 6.1: Button fuction

The following rights can be assigned to the Participants:– Discuss: The Participant is allowed to discuss.– Manage meeting: The Participant is allowed to manage the meeting.– Priority: The Participant is able to use the priority button.– Vip type: The Participant has additional microphone authorizations, independent of the

microphone mode and numbers of open microphones.– Button Operated: Pressing the buttons once activates the microphone. This is the

default setting for a chairperson.– Ptt Operated: Push‑to‑talk. Press and hold to activate the microphone. This setting is

default used as an interruption microphone.– Seat name: Select the seat name to which the participant is assigned to.– Screen Line: Displays the text/name which will be visible. Screen Line is configured in

Configure > Rooms.

AgendaAn agenda, which is part of every meeting, can have several topics or more.1. To add or remove a topic, use the edit icons.

Use the arrow buttons to change the order of the topics.2. To prepare a topic, select the new topic in the tree, and enter the required information:

Topic details, page 25Participant List, page 25Speaker waiting list, page 25

See also– Discussion templates, page 22

6.3.5

6.3.6



Topic detailsThe following information can be defined for the agenda topic:– Subject: Free description.– Description: Free description.– URL: Is used to define a website hyperlink, which can be used from the Multimedia

device.– Discussion settings:

– Select the required template from the dropdown list.– Click the text in the dropdown list. The discussion setting of the agenda topic will

open. Make your settings, and optionally save them as a new template.– See also: Discussion templates, page 22.

Notice!

As the discussion settings are defined in a template, a local copy of the discussion settings

are made and stored in the agenda topic. This means, that after a template has been selected

in an agenda topic, the discussion settings of an agenda topic are not updated when a

template is changed.

Participant ListAll Participants that are assigned to the meeting can be selected and added to the Speakerwaiting list.– Use the Add button to add the selected Participant to the Speaker waiting list.– The Filter by text box can be used to narrow the search, for example Participant names.

Speaker waiting listThe Speaker waiting list is used to set up the sequence of the Participants who are plannedto speak during the agenda topic.– Use the arrow buttons to change the order.– Use the Remove button to remove the selected Participant from the Speaker waiting

list. This participant will stay a Participant in this meeting.

6.3.7

6.3.8

6.3.9



ConfigureConfigure is used to set up and configure the system.To start configuration on the main screen, click Configure. This opens the Configure screen.

Configure means:– Add User groups.– Add/modify/delete Users information.– Define Rooms.

Preconditions– The user logged on needs to have the user right: Configure system.

User groupsUser groups can only be defined by an administrator. Different type of User groups can becreated by defining privileges for each user group. Examples of User groups might be;secretary, operators, etc.– To add, remove or copy User groups, use the edit icons.– Access Rights: Per User group several options could be selected.

UsersTo add Users that should logon to the system, click Users in the tree.Here the Users are listed. To add or remove Users, use the edit icons. For each User: General and Security fields can be entered:– General fields are for example, name, title, country.– Security fields are used to be able to logon in the Meeting application.

RoomsRoom contains all settings related to the room.To change the room details, user right: Configure system, is needed.

Room details– Automatic seat assignment: When selected, a new device connected to the system will:

– automatically be assigned to a seat.– automatically have the seat licenses assigned, when available.TIP: Uncheck the Automatic seat assignment checkbox after you have configured thesystem. This gives you more control over your system with respect to replacing devicesand adding seats.

– Default participants device GUI language: Selects the required GUI language of allMultimedia devices.

– Definition: Here the screen line is defined. To activate, click the Accept Screen linebutton. The information entered in the general fields of a Person or User (FirstName,LastName, MiddleName, Title, Region, Country) could be inserted into the screen line byusing the $‑sign directly in front of the description.Example: $FirstName $LastName $MiddleName $Title $Region $Country

6.4

6.4.1

6.4.2

6.4.3



Optionally the number of characters of an item shown can be limited from 1 to 99 by addingthe number behind the field between parentheses. Numbers used below 1 or above 99 areparsed as normal text. The screen line entry must contain at least one of the above items. Ifthe entry is not accepted, it is enclosed within a red box.– HTTP Proxy devices:

– Proxy address: Address (IP address or host name) of the host running the proxyserver.

– Proxy port: Port number of the host running the proxy server. This is the port atwhich the proxy server will listen to clients.

– Presentation Source:– Default: Use the DcnBeamer application as your default presentation source.

Configuration: On the server PC running the DCN multimedia server software, sharethe folder C:\Program Files (x86)\Bosch\DCN multimedia\DcnBeamer asMediaSharing.Note: Only “Read access to everyone” is required.Sharing the media: On the remote notebook or PC running the presentation, browseto: HYPERLINK "file:///C:\"\\«servername»\MediaSharing, and double-clickDcnBeamer.bat. You can create a shortcut, or you can copy the DcnBeamer directoryto a USB-drive and run it from that location on a remote notebook.

– Enter the URL of the H.264 presentation source you use, please refer to thedocumentation of your presentation source (e.g. RTSP://<IP address HD ConferenceDome>).

Audio Settings– Audio tones: Here custom chimes can be uploaded to the system. Audio file specification:

– PCM format.– 16 bits per sample.– 48 k sample rate.– Mono.– Max 700 kb file size.

– System:– Master volume: Master volume to control the devices loudspeakers and the sound

reinforcement output.– LSP: Sets the volume for the device loudspeakers.– SR: Sets the volume for the sound reinforcement output.– Change EQ: Sets the equalizer for both the devices loudspeaker and the sound

reinforcement output.– Line Input / Output: Sets the sensitivity of the analogue audio input and audio outputs.– AMBIENT: Defines the mode of input 1:

– When selected (default), it enables input 1 for ambient microphone input signal.– When not selected, it enables input 1 for audio line input signal.

– I/O 2 Mode: Defines the mode of input / output 2.– Acoustic Feedback:

– Acoustic Feedback Suppression: Enables the AFS, when selected.– Loudspeaker is active when microphone is on: Enables the loudspeaker of the

device, when the microphone is on.– Attenuate headphone when speaking by x dB: x can be set using the textbox or the

slider. The range of x is 0 up to 12 dB. Attenuates the headphone volume of thedevice, when the microphone is on.



– Test Tone: To test the audio in the system.

Camera Settings (Only if DCNM‑LCC is installed.)– Overview: Defines the camera used as the overview camera.– Prepositions: Defines the pre‑position used for the overview. This field is hidden, when

the “camera selected for overview” does not support pre‑positions.

Notice!

Ensure that the Bosch Onvif Camera has firmware 5.80 or higher, with the following settings:

- H.264.

- 720p25 or 720p30.

- Target bit‑rate 2Mbit/s.

- Maximum bit-rate 2.5Mbit/s.

- GOP length 15 (also known as I-Frame distance).

- No B‑frames, I and P frames only.

DevicesThis displays an overview of the connected devices:– Has Power Off check‑box: Allows the device to power off the system.– Has Volume Control check‑box: Allows the device to control the master volume.

Seat assignmentHere devices can be assigned to seats:– Configure mode (select on device): When selected, a device can be located by selecting

the select check box in either list. When the configure mode is active, devices cannot beused.

– Discuss rights, manage meeting and priority can be set for seats.– VIS type (Very Important Seat): The seat has additional microphone authorizations,

independent of the microphone mode and numbers of open microphones:– Button operated: Pressing the buttons once activates the microphone. This is the

default setting for a chairperson.– Ptt operated: Push‑to‑talk. Press and hold to activate the microphone. This setting is

default used as an interruption microphone.– Voting: If DCNM‑LSVT is available, the voting function can be assigned to licensed seats.

To manage and control voting within an active meeting, the user right ‘manage meeting’is required. Free and available licenses are numbered in the header of the voting column.When selected:– The number of free voting licenses will be decreased.– Voting sessions can be managed and controlled.– All licensed DCN multimedia devices can cast their vote by touching the

representative button on the multimedia devices display (For: green button, Against:red button or Abstain: yellow button).

– The intermediate voting results (totals of For, Against, Abstain) are automaticallydisplayed as a bar graph (colored green, red and yellow) on the multimedia devicesdisplay.

– Identification: If DCNM‑LSID is available, the participant login identification credentialscan be assigned to licensed seats/multimedia devices. Free and available licenses arenumbered in the header of the identification column.When selected:



– The number of free identification licenses will be decreased.– Free and fixed seating is possible.– A participant welcome screen (with i.e. participant credentials) is displayed on the

multimedia device display.– A meeting participant login screen can be displayed on the multimedia device

display.– User login credentials can be requested and entered.

– If DCNM‑LCC is available, then the camera and pre‑position of this camera can beassigned to the seats.

System ChannelsHere you can configure:– the Omneo channel for delivering the floor language to the DCN Next Generation system.– the languages received from the DCN Next Generation system.System Channels are available when at least 1 DCNM‑LSSL license is detected.– Floor output from DCN Multimedia: Configures the device and its input number used for

delivering the Floor audio to the DCN Next generation system.– Device: All connected Omneo Devices are displayed under Device. Press the arrow

to select a device.– Omi Input: Omi input number for the selected device. Press the up/down arrows to

select an input number.– Languages from DCN Next Generation: Configures the device and its output number

used for delivering the interpreted languages from the DCN Next generation system.– Device: All connected Omneo Devices are displayed under Device. Press the arrow

to select a device.– Omi Output: Omi output number for the selected device. Press the up/down arrows

to select an output number.– Languages: Assigns the language name (of an interpretated language) to an Omi

output number/DCN multimedia device.



System extension– 1 up to 100 DCN multimedia devices requires: 1x network. Refer to System Overview, page

7.– 101 up to 200 DCN multimedia devices requires: 1x network including 1x ARNI‑S for

performance.– 201 up to 750 DCN multimedia devices requires multiple subnets each up to 200 devices:

– The first subnet requires the server PC, a DCN‑APS and an ARNI‑E.– Each of the other subnets require a DCN‑PS and an ARNI‑S.

An ARNI (Audio Routed Network Interface) is used to increase the number of multimediadevices on a single subnet and to connect multiple DCN multimedia system subnets. If morethan one subnet is required, two types of an ARNI must be used (ARNI‑E and ARNI‑S).– ARNI‑S (ARNI‑Standard): The ARNI‑S is required for increasing the system size above 100

DCN multimedia devices. An ARNI‑S supports up to 200 DCN multimedia devices in itssubnet. The ARNI‑S also acts as a DHCP server in its subnet.

– ARNI‑E (ARNI‑Enterprise): The ARNI‑E is required for increasing the system size above200 DCN multimedia devices. An ARNI‑E supports up to 200 DCN multimedia devices inits subnet. The ARNI‑E also acts as a DHCP server in its subnet. The ARNI‑E can connectup to 40 subnets, each with an ARNI‑S, together.

Notice!

Redundant ARNI is not supported in DCN multimedia.

Notice!

A more in‑depth description of the ARNI can be found in the ARNI manual on

www.boschsecurity.com > DCN multimedia product related information.

DCN multimedia subnet and ARNI preconditions– An ARNI is used in systems when more than a hundred (100) DCN multimedia devices are

needed.– When multiple subnets are used, the subnet in which the DCN multimedia PC server is

present requires an ARNI‑E, the others require an ARNI‑S.– The ARNI Configuration Tool must be used, which can be found in the start menu after

installing DCN multimedia system server software.– When configuring ARNI's, make sure that the DCN multimedia server PC services are not

running. Stop the services using the server console.– When configuring ARNI's, connect the ARNI directly to the PC (without a (managed)

switch in between).– When setup a multi‑subnet configuration, attach each ARNI to the PC one by one to

configure it.

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30 en | System extension DCN multimedia



Multi subnet DCN multimedia systemThe following figure illustrates a typical multi subnet DCN multimedia system with a total of750 DCN multimedia devices.– The system is divided over four (4) subnets, where two (2) subnets having a maximum of

200 DCN multimedia devices and an ARNI‑S connected.– The system has one ARNI‑E installed in the first subnet with a maximum of 200 DCN

multimedia devices connected (Note that only one ARNI‑E is allowed within a multiplesubnet DCN multimedia system).

– Subnet four (4): When using multiple subnets, make sure that all cameras needed tocapture video of the seats are all connected to the same subnet.

192.168.64.x

ARNI-E

192.168.64.1

VLAN64

192.168.65.254

Ports 1, 2, 3, 4

L3 Switch

VLAN66

192.168.67.254

Ports 5, 6, 7, 8

VLAN74 (internet)

192.168.1.253

Ports 17, 18, 19, 20

VLAN68

192.168.69.254

Ports 9, 10, 11, 12

VLAN70

192.168.71.254

Internal DHPC server

Ports 13, 14, 15, 16

Internet Router

192.168.1.254

DCNM-APS

DCNM server PC

DCNM-PS

DCNM-MMD

Max. 200

DCNM-MMD

Max. 200

DCNM-MMD

Max. 200

DCNM-PS

ARNI-S

192.168.66.1

ARNI-S

192.168.68.1

192.168.66.x

192.168.1.x

192.168.68.x

192.168.70.x

12

Figure 7.1: Typical DCN multimedia system with multiple subnets

– 1: External video switcher.– 2: Dome camera.

Notice!

In general, refer to the DCN multimedia hardware installation manual for e.g. powering load.

DCN multimedia System extension | en 31


Configuration of an ARNI1. If required/requested, upgrade the ARNI with the OMNEO firmware upgrade tool to the

firmware version as already available/installed by the DCN multimedia system setup.2. Start the ARNI Configuration Tool.3. Follow the wizard steps of the ARNI Configuration Tool to configure the ARNI(s).

Furthermore:– The type of ARNI is always primary when you are not working with redundancy.– Name each ARNI, especially if more then one ARNI is used within the system.– Make sure that the IGMP querier is disabled.– Enable DHCP for every ARNI.– If the IP address of an ARNI must be changed: reset the ARNI to factory default with

the ARNI Configuration Tool. Use the function “restore factory defaults”.

Configuration of a switch with VLANsWhen configuring a switch with VLANs, ensure the following:– Use the ARNI as the DHCP server for all VLANs that will contain DCN multimedia devices,

DCNM‑APS and DCNM‑PS units. For other VLANs, you may use any other DHCP server.– Enable IGMP snooping on all ports.– Enable multicast routing between all VLANs. Use “dense‑mode” routing mode.– Configure unicast routing correctly between all VLANs.– Use MTU 1500 or larger.– Set the IGMP snooping to at least 70s (usually 7 retries with 10s interval).– Enable spanning tree protocol to mode “pvst”.– Use IGMP version 3.– Set Timeout of register on multicast to 1 second.

32 en | System extension DCN multimedia


Configuring an external HD‑SDI switcherIf an HD‑SDI video switcher is added to the DCN multimedia system, the HD‑SDI video signalscan be automatically switched, allowing them to be displayed with low latency on a hall-display.

Requirements:When using the HD‑SDI video switching equipment, the following hardware and software isrequired:– Server PC running the DCN multimedia software.– Bosch DCNM multimedia Ext.VideoSwitcher service installed on the server PC.– DCNM-LCC DCN multimedia Camera Control license.– Network switch that filters multicast data towards the HD‑SDI switching equipment (this

can be achieved via IGMP snooping or by creating a separate VLAN).– HD‑SDI switcher: the following switches are supported:

– TvOne C2-2355A in combination with TvOne S2-108HD.– Kramer MV-6.

– Only one HD‑SDI video switcher per system is supported.To control a HD‑SDI video switcher, the External Video service must be installed. This serviceis part of the DCN multimedia setup wizard: Bosch DCNM multimedia Ext.VideoSwitcher.After it has been installed, the service needs to be configured.The External Video service works on three main inputs:– HD‑SDI Switcher details– Presentation source input details– Camera details

Configure these inputs as follows:Select C:\program files\Bosch\Dcn Multimedia\Configuration\Config.xml. Do not removeparts of the configuration file. In the Switcher section, configure the connection to the HD‑SDIswitcher you are using:

<VideoSwitchers Model="TvOne"><VideoSwitcher><VidSwitchPort>10001</VidSwitchPort><VidSwitchIPaddress>192.168.0.103</VidSwitchIPaddress></VideoSwitcher></VideoSwitchers> – VideoSwitchers Model can be “TvOne” or “Kramer”.– VidSwitchPort is the port number of the Video switch. For TvOne this is by default 10001;

for Kramer this is by default 5000.– VidSwitchIPaddress is the IP address of the SDI switcher.

In the CameraConfig section, configure which switch input the cameras are connected to. Thesystem will detect the available cameras and add the details to the config file. Only change theVideoSwitchInput value in this section, for example: <VideoSwitchInput>3</VideoSwitchInput>.

<CameraConfig><Camera><CameraId>99bfb876-59eb-39af-9d3b-b64d0cbc4957</CameraId>

8

DCN multimedia Configuring an external HD‑SDI switcher | en 33


<CameraName>044000110225010081</CameraName><VideoSwitchInput>1</VideoSwitchInput><CameraState>false</CameraState></Camera><Camera><CameraId>9939afb876-39af-59eb-9d3b-b64d0cbc4587</CameraId><CameraName>0440240110225012382</CameraName><VideoSwitchInput>2</VideoSwitchInput><CameraState>false</CameraState></Camera></CameraConfig> – The <CameraId> is an internal reference of the camera, do not change this section.– The <CameraName> is the serial number of the camera, do not change this section.– The <VideoSwitchInput> is the input number of the SDI switch to which the camera is

connected; enter the correct value here.– <CameraState> lists: True: When there is an Active speaker and Presentation is InActive.

False: No Active speaker and Presentation is Active.

In the PresentationConfig section, configure which input will be switched when thepresentation mode is active:

<PresentationConfig><PresentationSources><VideoSwitchInput>RGB</VideoSwitchInput></PresentationSources></PresentationConfig> – VideoSwitchInput can be RGB or DVI or NONE. The Kramer does not have a VGA or DVI

input, so it should be set to NONE when a Kramer MV-6 is used.

Notice!

After configuration, restart the Bosch DCN multimedia ExternalVideoSwitcher service via

Windows Service.

34 en | Configuring an external HD‑SDI switcher DCN multimedia


Hints and Tips

Replacing a defect deviceA defective device can be easily replaced, without reconfiguring. To do so:1. Replace the defective device.2. Upgrade the replacement device with the correct firmware, if necessary.3. Select: Configure > Rooms > Seat Assignment.4. Unassign the defective device from the seat by using the “Unassign Devices from Seat”

button.5. When "Automatic seat assignment" is enabled, the replacement device must first be

unassigned from its current seat before it can be assigned to the correct seat. Unassignthe replacement device from the seat by using the “Unassign Devices from Seat” button.

6. Assign the replacement device to the correct seat using the “Assign Device to Seat”button.

7. Remove the empty seat with the “Delete empty seats” button.

Network interface configuration1. Install DCN multimedia on a server PC with multiple network interfaces.2. Open > "Network and Sharing Center" > Adapter Settings.3. Select >Advanced > Advanced Settings.4. Move the "adapter to which the DCNM‑APS is connected" in the list of connections to the

top, by using the arrow-buttons.

Returning and repairing a licenseReturning a licenseUse the Returning a license function of the Activation tool to either:– return a license.– release a license, so that you have the possibility to install the DCN multimedia software

on another server instead.To return a license:1. Select the fulfillments you want to return.2. Select the Return fulfillments button, and then follow the instructions on screen.The procedure on the website is similar to activating a license. See Activation tool, page 14.

Repairing a licenseIf a license becomes defect, the software will not work correctly. The server consol willannounce the defect with an on-screen warning message. The activation tool will then enablethe Repair license button.To repair a license: click the Repair license button, and then follow the instructions on screen.The procedure on the website is similar to activating a license. See Activation tool, page 14.

Automatic login on Meeting applicationThe DCN multimedia Meeting application can automatically login when the PC username isidentical to the username of a user in the DCN multimedia system. This can be enabled asfollows:1. In Windows explorer, select: C:\Programs (x86)\Bosch\DCN multimedia.2. Open: Bosch.Dcnm.UserInterfaces.MeetingManager.exe.config.3. To enable automatic login, set the key from false to true.<add key="ENABLE_AUTOMATIC_WINDOWS_AUTHENTICATION_TO_LOGIN" value="true"/>

9

9.1

9.2

9.3

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DCN multimedia Hints and Tips | en 35


Recovering devices from fail-safe modeAlthough the utmost has been done to safeguard the availability of the system, a situation canoccur where a DCN multimedia device enters a fail-safe mode which requires a reload of thefirmware. To reload the firmware:1. Power up the device.2. Start the Firmware Upload Tool. After some time the Firmware Upload Tool shows the

devices in failsafe mode window with the id of the defective device displayed.3. Wait until the device appears in its specific tab of the Firmware Upload Tool (DCNM-APS,

DCNM-PS or DCNM-MMD).4. Close the Firmware Upload Tool. The device is now fully operational again.

Configuring additional video streamsThe DCN multimedia system can discover ONVIF cameras, allowing the active speaker to bedisplayed on the DCNM-MMD. Currently only this camera protocol is supported.However, other video input solutions and even HD-cameras that convert their video throughencoders can be configured, so that the DCN multimedia system can detect them as if theyare supported cameras. The provided video streams should comply with the standards usedwithin the system (e.g. RTSP).This configuration is done by editing a configuration file that is created for this purpose. Thefile contains an explanation on how to use the file. Edit the file as follows: 1. Start notepad with administrator rights.2. In notepad, open the configuration file: File -> Open…3. Then select All Files (*.*) instead of (Text Documents (*.txt).4. Browse to the Dcnm installation directory. The default is %PROGRAMFILES%\Bosch

\DCN multimedia, where %PROGRAMFILES% is usually C:\Program Files.5. Select and Open the configuration file (VideoStreamDeviceConfiguration.xml).6. After editing, save the changes, and then stop and start the services with the Server-

Console to apply the configured video-streams.

Backup license fileAfter installing the licenses on the system, the license files should be backed-up as follows:1. Before performing a backup and/or restore, stop all services of 'Bosch DCN multimedia',

including the Bosch DCN multimedia License Manager and FlexNet Licensing Server 64'services.

2. To make a backup of trusted storage, copy C:\ProgramData\FlexNet to a backuplocation.

3. To make a restore, copy these files to the PC that originally stored them.

Notice!

The folder and files are normally hidden in Windows. Change the setting of Windows Explorer

to make them visible, by selecting: Organize > Folder and search options > View.

Making a copy of your database1. Stop DCN multimedia services using the DCN multimedia Server Console.2. Stop the SQL server (SQLEXPRESS) via Services.3. Go to: C:\Program Files\Microsoft SQL Server\MSSQL10_50.SQLEXPRESS\MSSQL

\DATA

9.5

9.6

9.7

9.8

36 en | Hints and Tips DCN multimedia


4. Copy DcnmDatabase_log.LDF and DcnmDatabase.mdf to your backup location.5. Reboot the DCN multimedia server.

Creating a clean database1. Stop DCN multimedia services using the DCN multimedia Server Console.2. Open a command prompt in Administrator mode.3. Go to: C:\Program Files\Bosch\DCN multimedia.4. Run DcnmDatabaseConsole.exe -n –y.5. Reboot the DCN multimedia server.

Importing an existing database1. Stop DCN multimedia services using the DCN multimedia Server Console.2. Stop the SQL server (SQLEXPRESS) via Services.3. Overwrite the original DcnmDatabase_log.LDF and DcnmDatabase.mdf files in C:

\Program Files\Microsoft SQL Server\MSSQL10_50.SQLEXPRESS\MSSQL\DATA withthe database files you want to use.

4. Open a command prompt in Administrator mode.5. Go to: C:\Program Files\Bosch\DCN multimedia.6. To upgrade the database, run DcnmDatabaseConsole.exe -y.7. Reboot the DCN multimedia server.

9.9

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DCN multimedia Hints and Tips | en 37


TroubleshootingFor troubleshooting, see the DCN multimedia hardware installation manual, section“Installation Test”.Refer to the product related information on: www.boschsecurity.com.

Customer serviceIf a fault cannot be resolved, please contact your supplier or system integrator, or go directlyto your Bosch representative.

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38 en | Troubleshooting DCN multimedia



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