System Center 2012 R2 OrchestratorPortland User Group

April 10th 2014

Identity Management | Data Protection | Extended Enterprise

© 2014 Edgile, Inc. – All Rights Reserved

© 2013 Edgile, Inc. – All Rights Reserved

Enterprise Automation

© 2013 Edgile, Inc. – All Rights Reserved

System Center 2012 – Cloud OS

Azure

Integration

Pack

© 2013 Edgile, Inc. – All Rights Reserved

Deploy Services Automatically

© 2013 Edgile, Inc. – All Rights Reserved

Automating Self-Service

User requests

Provisioning

Release

management

Rapid change

Customers face resource and management challenges

with too many manual processes and efforts

Application Deployments

SLA adherence

Capacity management

Manual tasks

Batch scripts

Patch remediation

Automating self-service results in

lower management overhead and

focused scarce resources

Reduce manual admin

efforts for routine tasks

Decrease in

errors and

rework

Empower application owners

to deploy applications and services

consistently and reliably

Give users fast and

easy access to

services

© 2013 Edgile, Inc. – All Rights Reserved

Orchestrator Overview

© 2013 Edgile, Inc. – All Rights Reserved

Automation Concepts

© 2013 Edgile, Inc. – All Rights Reserved

Tiny Demo

8

© 2013 Edgile, Inc. – All Rights Reserved

Process automation

Service Delivery and Automation Architecture

Integration

Orchestrator Automation

© 2013 Edgile, Inc. – All Rights Reserved

Automation Best Practice Planning

10

Develop a Runbook Automation Wish List

• Which processes are the most time-consuming?

• Where are service levels suffering the most?

• Which problems recur most frequently?

• Which are most expensive for the company?

• Which process failures are visible to everyone?

© 2013 Edgile, Inc. – All Rights Reserved

Automation Best Practice Planning

11

Identify Best Candidate Processes for Runbook

Automation

• Is Orchestrator the right tool for this task?

• Is it technically feasible?

• Development cost and effort?

• Time to recoup investment

• What ports and permissions will this use?

• Closing the loop with ITSM integration

© 2013 Edgile, Inc. – All Rights Reserved

Automation Reality Funnel

12

Identify Best Candidate Processes for Runbook

Automation

Best candidates for runbook

automation

Recovery

Tasks

Incident

Remediation

User

Provisioning

© 2013 Edgile, Inc. – All Rights Reserved

Scenario 1 – Basic Task Automation

13

Automate “Manual” Tasks

Occurs 1 time every month

Takes about 20 minutes to complete

Estimate: 1 week to build Runbook

20 minutes x 12 months = 4 hours per year

40 hours / 4 hours = 10 years ROI

© 2013 Edgile, Inc. – All Rights Reserved

Scenario 2 – Incident Remediation

14

Automate “Service Stopped” Alerts

1 Alert Every Day

1st line Help Desk receives and forward (5 mins)

2nd line remediates and fixes (15 mins)

Estimate: 1 week to build Runbook

20 minutes x 365 days = 121 hours per year

40 hours / 20 minutes = 120 days = 4 months ROI

© 2013 Edgile, Inc. – All Rights Reserved

Remember – You Can Make it Worse!

15