system and information quality

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SQIT 3023 Chapter 3: Systems and Information Quality [email protected] Mohd. Noor Abdul Hamid, Ph.D

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Page 1: System and Information Quality

SQIT 3023Chapter 3:

Systems and Information Quality

[email protected]

Mohd. Noor Abdul Hamid, Ph.D

Page 2: System and Information Quality

Information & Information

QualityIntroduction to

Systems

DSS as an IS Information Systems (IS)

Chapter

3

[email protected]

Page 3: System and Information Quality

Introduction to Systems

Information & Information

Quality

DSS as an IS Information Systems (IS)

Chapter

3

System?

groupa of

interacting components

with a purpose

[email protected]

Page 4: System and Information Quality

Information & Information

Quality

DSS as an IS Information Systems (IS)

Chapter

3

Introduction to Systems

Open systems

systems that has something crosses its boundary in either

direction.

Closed systems

systems that has nothing crosses its boundary in either

direction.

Each system has a boundary - separates the components of that systems (which are inside it) from its environment.

[email protected]

Page 5: System and Information Quality

Information & Information

Quality

DSS as an IS Information Systems (IS)

Chapter

3

Introduction to Systems

Systems always incorporate feedback : output from a systems component that becomes input to a systems component.

Systems that do not use feedback to adjust their outputs

Open-loop systems

Systems that use feedback to adjust their outputs, based on how well the result of those output matches the desired result.

Closed-loop systems

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Page 6: System and Information Quality

Information & Information

Quality

DSS as an IS

Chapter

3

Introduction to Systems

Information Systems (IS)

Information Systems

(IS)

is a system whose purpose is to information

In 1990’s we often associate IS with computer, however, an IS need not use computers.

store

process

communicate

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Page 7: System and Information Quality

Information & Information

Quality

Information Systems (IS)

Chapter

3

Introduction to Systems

DSS as an IS

uses one or more data stores (database or set of files) that provide information to support the decision.

does not update the databases that it uses as external information sources.

communicates with the decision maker.

decision maker supplies specific information defining the decision to be made within the general category of decisions with which the DSS can help - tells the DSS what data to extract.

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Page 8: System and Information Quality

Information & Information

Quality

Information Systems (IS)

Chapter

3

Introduction to Systems

DSS as an IS

DataRetriev

al

Modeling

DataAnalysi

s

Database

Decision maker

Data for analysis

Model input Model results

Commands

Results

Answer

Queries

CommandsExtracted Data

A General Schematic of DSS

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Page 9: System and Information Quality

DSS as an IS Information Systems (IS)

Chapter

3

Introduction to Systems

Information & Information

QualityDataRaw facts

InformationProcessed data

comparing one data element with another

performing calculations on data.

[email protected]

Page 10: System and Information Quality

DSS as an IS Information Systems (IS)

Chapter

3

Introduction to Systems

Information & Information

QualityQuality degree of excellence in the context of

the intended use.Quality of Information : the value of that information for its intended purpose

Factors

RelevanceCorrectness

AccuracyPrecision

CompletenessTimeliness

Usability

AccessibilityConsistency

Conformity to expectation

Cost

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