sys track customer facing-terminal server-updated

Effective Terminal Server management with SysTrack

Introduction

• Founded in 1997 – Over 14 years of workload analytics, desktop management and forensics

• Headquartered in Bloomfield Hills, Michigan

• Opened second development office in Ann Arbor, Michigan in 2011

• Industry Unique - patented architecture based on a distributed relational database model. Unprecedented scalability of 1,000,000 + nodes along with the out-of-the-box functionality make SysTrack the ideal choice for SMBs & large distributed organizations.

• Certificate of Networthiness (CoN) awarded by the US Army and DOD in 2010

• Over 1,000 customers and 3 Million seats deployed in over 60 countries.

Lakeside Software, Inc. — Company Confidential2

The SysTrack Solution Suite

• Proper delivery is the integration of technology and process

• Single agent installation

• SysTrack provides out of the box visibility with system, user and application forensic capabilities and sophisticated reporting intelligence enabling more efficient response to requests, incidents and operational issues


The SysTrack Data Mine

• Patented distributed database architecture

• Highly scalable : 1,000,000+ systems• Mobile system support• Very low overhead (CPU, net)• No kernel-mode components• Extreme data depth and quality• Secure• Common support for physical

desktops, terminal servers, VMs


A consistent, data-backed process is the key to success!

Terminal Server Features and Benefits


• Global and local reporting for advanced centralized troubleshooting, proactive alarming, capacity planning and automated inventory

• Report system usage levels for capacity planning based on actual data

• Track user, applications, processes and system parameters (CPU, memory, I/O, etc.)

• Enforced methodology improves stability and security through application and website lockdown and change management

• Faster problem diagnosis reduces expenditure on personnel involved in troubleshooting

• End user monitoring to determine if employees are utilizing time and resources productively

Graph ICA and RDP session capacity and latency

Detail forensic analysis for in-depth troubleshooting and system replay

Application and process graphing for detail capacity planning and server sizing

Ongoing Management and Optimization


Helpdesk Optimization and Performance • Reduce desktop trouble tickets by implementing a

proactive solution• Configure alarms for performance thresholds of concern• Send notifications to IT staff and application owners

*before* the end user experience is impacted• Reduce troubleshooting time by up to 40%

Helpdesk

Suite



Suite



Diagnostics, Forensics Auditing

• Black Box Data Recorder: historical playback• User Experience, application, latency and web history• Performance Monitoring

Investigate

Suite

Root Cause Analysis – why is it slow?


• Quickly identify the root cause of user issues to increase the quality of the end user computing experience

• Granular detail down to the process level allows for quick diagnosis and resolution to meet SLAs

• Pinpoint areas of concern for pro-active monitoring to increase IT staff and end user productivity

Helpdesk

Suite

BlackBox Data Recorder


• Diagnostics

• Forensics

• Root Cause

• Auditing

Suite

Extensive “Out of the Box” Reporting


• Over 1000 canned reports– Applications– Users– System Metrics– Change Reporting– Usage

– Formats included• Excel• CSV• HTML

• Reports can be automatically generated via a batching process

User Auditing


• Is the user receiving a “good” computing experience?

• What applications are the users utilizing?

• Should this user be moved back to a physical device?

• What websites are my users using?

• What is the daily usage pattern of this user?

• What applications do my users need to be productive?

• What systems has the user logged into?

Asset Auditing and Change Management


• Out of the box functionality details over 4000 inventory items

• Reports on all loaded software; including service pack and hotfix information

• Identifies any change, hardware or software related, i.e. USB drive insertion

• Reports time of change, what the value changed from, and the new value for quick root cause analysis

• Allows help desk personnel to have visibility into the user’s hardware/software configuration

Application Resource Analysis


• Perform capacity planning forecasts based on actual utilization of applications and users within your environment. (CPU, Memory, I/O, Active vs. Loaded times, Users and Systems)

• Develop right sized roll out plans for new applications

Application Fault Detection


• Proactively detect application crashes and hangs

• Decipher between single user issues or a more global widespread application availability problem

Event Management


• Quickly discover which systems have generated specific Event ID’s

• SysTrack provides data correlation views into the user experience, security concerns, etc.

• Eliminate time spent wasted searching multiple log entries

Chargeback


• The SysTrack billing facility provides the ability to set fees for resources consumed (CPU, memory, connect time, and other metrics) and produce usage reports and application use

• Construct reports by user, cost center, or domain that show resources used, session start time, elapsed time, applications executed, and costs



• End user metrics• User auditing• System and user security• Application footprints• Event log auditing• Change management• Capacity planning/auditing• Availability, stability analysis

• Forensics and historical auditing• Latency tracking and reporting• Chargeback• White listing, blacklisting• Application monitoring• Software licensing• Fault management• End user health reporting

Suite

All SysTrack features are complimentary to V-Center, SCOM and EdgeSight

sys track customer facing-terminal server-updated

Technology

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root cause of user issues