symposium engagement analytics
TRANSCRIPT
Jon Ingham @joningham
Understanding Engagement and Employee Sentiment
www.joningham.com/advice strategic-hcm.blogspot.com
Jon Ingham• Strategic HR
consultant• Technology analyst• Involved in launch of
Engage for Success• Symposium Events
faculty, delivering ‘People Planning, Measurement and Analysis’
Introduction
Jon Ingham reckons traditional surveys will continue to play an important role. He stresses that data should be used to change the way people behave. “Getting data more quickly and more regularly doesn’t really increase this insight and may result in moving from a strategic perspective to engaging in more short-term activities.”
Dave Ulrich cautions “The tool should help provide better information and access to delivering better business results.”
Understanding Engagement
Source: http://www.hrmagazine.co.uk/hr/features/1151701/next-generation-employee-engagement-tools
Evidence Based Engagement
Sources: http://www.engageforsuccess.org/ideas-tools/employee-engagement-the-evidencehttp://www.engageforsuccess.org/wp-content/uploads/2014/03/Rob-Briner.pdf
Useful to have some Theory
Validity
Reliability
Createvalue
Addvalue
Value formoney
Sources:1. © Jon Ingham, http://www.joningham.com/advice/value-triangle 2. Gary Hamel, The Future of Management
Adding (Medium) Value
Traditional Engagement Surveys
Input / Investment Activity Outcome Business
Impact
Prescriptive Analytics
Strategic Drivers
Employee Engagement
Index
1. Sa9sfac9on with Day-‐to-‐Day
Work Experience (3.52)
2. Sa9sfac9on with Support for Career
(3.00)
1. I do interes-ng work (3.68) 2. This Place is a fun place to work (3.12) 3. I feel confident in applying procedures (3.42)
4. My work uses my full poten3al (2.94)
5. I am fairly rewarded for my job(3.06)
Employee engagement
(3.34) • sa9sfac9on
• inten9on to stay • advocacy
1. I have valuable appraisals(2.82) 2. I know what I need to do to be successful (3.25) 3. I am able to get the training I need (3.06) 4. My manager and I plan my skills (2.76)
Creating (High) Value
Eg Social Recognition
Source: Workstars. Also Achievers, Globoforce, Tembosocial, Jostle, WooBoard, WorkAngel
Creating (High) Value - Other
Sources:1. Alan Watkinshttp://www.changeboard.com/content/4879/leadership-and-management/talent-management/future-talent-conference-2015-alan-watkinss-presentation-slides 2. Silverman Research
Value for Money – Mini Surveys
Source: BlackbookHRAlso CultureAmp, TinyPulse, QuestBack, RoundPegg, KnowYourCompany,, 15Five, NikoNiko, Glint IncOfficeVibe, Waggl, Survey Monkey
Value for Money – Big Data
Creating Value Systems Eg Enterprise Social Networks Generating Big Data
Source: OrganisationViewAlso see Kanjoya, Digital Reasoning, VoloMetrix,
Creating Value Systems Eg Gamification Generating Big Data
Source: eMee http://www.emee.co.in/enterprise.html
Creating Value Systems Eg Gamification Generating Big Data Shanda Games provides each employee with a virtual city. Employees are awarded virtual objects for completing tasks or projects and these can be used to decorate their cities. Each city owner is also able to decide on what their city’s weather for the day is going to be, and Shanda measures the mood of the organisation by scanning how nice the weather is each day.
Value for Money - ‘Big’ Data
Source: CelpaxAlso eMooter, Morale.me
Value for Money ‘Big’ Data
Sears Project MoodRing tracked the emotions of its retail staff mood using mood-tracking systems on the company’s time clocks, collecting 80,000 moods per day over 15 months.They identified more positive moods of their salespeople led to customers buying more purchase peripheral products, like surge protectors, extra cables and protective warranties.The data team has piloted an automated email program that sends store managers videos and short training programs on how to motivate people.
Big Data – Wearables
Sources: 2. Galvanic Skin Response sweater hIp://www.theguardian.com/technology/2013/dec/03/wearable-‐tech-‐ger-‐mood-‐sweater
Big Data - Wearables
Sources: 2. Hitachi Business Microscope
Ensure It’s Not Disengaging!
Sources:http://web.archive.org/web/20150101054835/http://finance.yahoo.com/news/big-data-knows-youre-going-130331790.html
Better (Perhaps)
Source: http://iamnotawidget.com
For More Information
www.joningham.com / www.joningham.com/advice
strategic-hcm.blogspot.com
linkedin.com/in/joningham
twitter.com/joningham
07904 185134
Or
See: http://www.symposium-events.co.uk/event/people-planning-measurement-and-analysis-wpm08/