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Customer Success Stories Director

Symantec HQ, Mountain View, CA With the explosion of cloud services and the proliferation of mobile applications, enterprise security has never been more important. Symantec as the #1 enterprise security platform is uniquely placed to drive innovation and shape the industry. As the Customer Success Stories Director you will be in the driver’s seat by creating Symantec’s first Customer Success program; shaping how we engage and retain valued customers, and developing capability that doesn’t currently exist. Reporting to the CMO, the Customer Success Stories Director will be integral part of the Marketing leadership team and will manage all of Symantec’s customer stories. You will own the program end-to-end, from the identification, nurturing, story development and video production of compelling customer stories. Responsibilities

x Create, maintain and manage a Customer Reference Program. x Build partnerships internally with PR, Sales & Product Marketing to qualify an ongoing

stream of customers for use in a variety of marketing campaigns, programs and public relations testimonials.

x Create and negotiate visibility opportunities with including, media interviews, press releases and analysts references.

x Build a program for reference customers ensuring an active customer voice in Symantec’s marketing programs and campaigns. Ongoing management of program, including customer recognition program for their contributions and ensure their success stories are always fresh.

x Lead a team focused on project management of Customer Success, including: strategic planning, detailed logistics management, high-touch customer engagement and coordination, flawless event execution, reporting and analysis for pipeline/quota tracking.

x Work cross-functionally with Corporate and Product Marketing to create awareness and content.

Qualifications

x 10+ years of Customer Experience or Customer Storytelling in an agency or in-house setting.

x Product Marketing/Management experience in a large scale enterprise software companies is a plus.

x Must have extensive experience working in PowerPoint. x Excellent communication skills. x Proven track record of being highly organized and completing projects on time and within

budget. x Experience with large scale enterprise software companies is ideal, entrepreneurial spirit

is essential. x BA/BS degree or equivalent work experience is preferred.

Our Environment At Symantec, you will enjoy an open, flexible, and supportive environment which lets you bring your ideas to life. Our commitment to development and diversity sparks innovation. Our Values: Making a Difference at Symantec Our values make this a great place to work. It’s what drives us daily to make a real difference.

x Do the right thing

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x Set a high bar and seize opportunities to improve x Have courage to take smart risks x Commit and deliver x Value individual differences x Own our collective success and failure

We Embrace Diversity Diversity in thought, perspective, experience and life is a vital part of our culture. It is this culture that allows us to innovate, solve problems and succeed. We Value Social Responsibility We are always looking to have a positive impact on the communities in which we operate and the environment we all share. Symantec and its employees are proud to support and highlight those efforts via our Corporate Responsibility site where we share our broader environmental performance, community outreach and approach to governance & ethics. Total Rewards Our Total Reward Program includes comprehensive benefits, recognition programs, employee health and wellness initiatives, world class training programs and international career opportunities. Also, our focus on a healthy work-life balance and flexible working environment sets us apart from most companies. Enjoy a positive work environment, where you have the chance to protect the world’s digital information. Interested candidates should submit their resume to Michael Shinn at michael@vueltatech.com