Symantec CryptoExec For WHMCS

Installation and Management Guide

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This Symantec product may contain third party software for which Symantec is required to provide attribution to the third party (Third Party Programs). Some of the Third Party Programs are available under open source or free software licenses.

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Symantec CryptoExec for WHMCS .............................................................................................................................. 4

About Symantec CryptoExec for WHMCS ........................................................................................................... 4

Installing Symantec CryptoExec for WHMCS .......................................................................................................... 5

System requirements .............................................................................................................................................. 5

Installation steps ..................................................................................................................................................... 5

Configuring products in WHMCS ............................................................................................................................. 6

About configuring products ................................................................................................................................... 6

Configuring certificates in WHMCS .......................................................................................................................... 9

About configuring certificates ................................................................................................................................ 9

Management Actions ................................................................................................................................................ 12

About management actions .................................................................................................................................. 12

Module logging capabilities ..................................................................................................................................... 13

About module logging .......................................................................................................................................... 13

Troubleshooting guide .............................................................................................................................................. 14

I do not see my modules installed within WHMCS? ........................................................................................... 14

Where do I see my order information? ................................................................................................................. 14

I want a certain Domain Control Validation option default for my Product, how do I do that? .......................... 14

When my customer has an issue, how can I determine the issue? ....................................................................... 14

I do not have cPanel or do not want to use the vouchers, can I still use the modules? ........................................ 14

Contents

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Symantec CryptoExec for WHMCS

About Symantec CryptoExec for WHMCS Symantec CryptoExec for WHMCS allows users to order SSL certificates and submit information in two different ordering flows:

Voucher Based Ordering with Symantec CryptoExec for WHMCS Vouchers. For resellers to automate the generation and installation of SSL certificates within a cPanel environment.

Classic SSL Based ordering with Symantec CryptoExec for WHMCS. This process flow is similar to ordering online (capturing CSR, contact information, delivery information). This solution is for customers that do not want to use the cPanel module.

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Installing Symantec CryptoExec for WHMCS

System requirements MySQL

PHP

o SOAP o OpenSSL

WHMCS 5.3.14+

Installation steps

To install Symantec CryptoExec for WHMCS

1. Download WHMCS_SymantecCryptoExecVoucher.zip and WHMCS_SymantecCryptoExec.zip at https://knowledge.symantec.com/support/ssl-certificates-support/index?page=content&id=INFO2697

2. Extract the files and copy them to:

o /modules o /templates

3. Note that WHMCS_SymantecCryptoExecVoucher is for users who want to WHMCS and cPanel/WHM in voucher flow and WHMCS_SymantecCryptoExec is for users who just want to use WHMCS in classic flow.

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Configuring products in WHMCS

About configuring products Complete the following procedure for each product you want to configure.

To add a product in WHMCS using Symantec CryptoExec for WHMCS

1. Open WHMCS and click Setup, Products/Services, and then select Products/Services.

2. Create a new group for the product. Name it, choose a template, assign payment gateways and your save changes.

3. Add a new product in this group. Select Other Product/Service as the product type and the group you

created in step 2 as the product group. Enter a name for the product and make sure to unselect Require domain:

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4. In the Module Settings tab next to module name, select SymantecCryptoExec or for a voucher-based

flow, select SymantecCryptoExecVoucher.

5. Enter your Partner API username, password, and partner code. If you do not have Partner API credentials or a partner code, contact your Symantec account manager or apisupport@symantec.com.

6. Test mode test mode will allow you to connect to your GeoCenter test account portal. This will allow you to test the configuration of each product. When you are ready to go live, you must clear this option and enter your PRODUCTION credentials, which are different than your test credentials.

7. Choose the product you created in step 3. Depending on the product you selected, SAN Support may

appear to the right.

8. In the Technical Contact information drop-down, select

o Same as Order Administrative Contact if the technical contact will also be used as the order administrative contact information

o Custom if you have different contact information for administrative and technical contacts.

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9. Configure Domain Control Validation for DV Certificates: This field is ignored for OV and EV certificates. There are 3 options to select for default Domain Validated certificates during the ordering process:

o FILE * This is domain control validation by File creation at the root of the website. o DNS - This is domain control validation by DNS Entry. o EMAIL - This is domain control validation by Email Approval

Important: For Domain Validated certificates like QuickSSL Premium, we recommend defaulting to the voucher product to as this is the optimal way to install the certificate within the cPanel environment.

10. Click Install next to Install Custom Fields to automatically add all required custom fields.

11. Click Install next to Install Configurable Options to generate all required configurable options.

o Once generated go to Setup, Products/Services, and then click Configurable Options. Edit the product options, and number of SANs option.

o All pricing options appear next to each option name: 1|1 State your individual rates and save your changes.

12. Click Install next to Set Default Pricing to set up possible pricing options. Then go to the Pricing section on the same page to manage pricing and declare your rates.

13. Repeat this procedure for each product you want to add.

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Configuring certificates in WHMCS

About configuring certificates Clients can purchase the products you added from their client area like any other product. After a product is activated, clients can view its details in their client area.

To configure a certificate

1. In the SSL Certificate Details for a certificate that is awaiting configuration, click Click to configure certificate.

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2. Select a web server type, enter a valid CSR, and choose the domain validation type. Enter any additional

domains (SANs) you want to secure.

3. Enter valid CSR

4. Fill out organization and administrative contacts.

5. After correctly entering the information, more certificate details appear. Choose certificate approval email and click Continue. Youll receive an email after the order is validated by the Certificate Authority.

6. The certificates status should be Completed, while order status and order state should be in process. Youll receive an email after the order is approved.

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After the process is complete, the certificate details should look like this:

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Management Actions

About management actions The Symantec CrypoExec for WHMCS module allows you to perform a variety of certificate management actions, based on the certificate type. You can cancel and reissue certificates, resend or change the approver email for a certificate, see certificate details, and request cancellation if you want to cancel an entire product.

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Module logging capabilities

About module logging The WHMCS administration portal has full logging capabilities to track and review any issues that occur during the configuration process. You can find the log by going to Utilities Logs Module Logs.

Note: This functionality must be enabled in order for the Modules to commence logging. To enable it, select Enable Debug Logging.

The logging page shows the module and the steps that were performed. The request and response sections are the actual API calls made into the Symantec API.

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Troubleshooting guide I do not see my modules installed within WHMCS?

In order for the modules and their respective templates to load, please make sure the files are placed within 1. For Module components: /modules/servers 2. For Template components: /templates/default

Where do I see my order information?

Depends on how the system is setup, you will need to go into my services -> select order and view details. This will show you real time information on your order.

I want a certain Domain Control Validation option default for my Product, how do I do that?

Within the Product Configuration -> Product -> Module Settings, select your Domain Control Validation and click on Custom Field -> UPDATE. This will reload the domain control list what will be view by your customer.

You can also limit options for your customer by going into custom fields -> Domain Control Validation and taking out one or more options. THERE NEEDS TO BE AT LEAST ONE OPTION for the product ordering to function correctly.

When my customer has an issue, how can I determine the issue?

Simply review the Module Logs page. If you have ENABLED LOGGING, the module(s) will write to the page.

I do not have cPanel or do not want to use the vouchers, can I still use the modules?

Yes, all you need to do is download the SymantecCryptoExec module and ignore the SymantecCrypoexecVoucher module. SymanteCryptoExec will allow you to offer your customers all of your curent offerings via WHMCS.

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