swiss post solutions vietnam...swiss post solutions vietnam is located at quang trung software city,...
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Swiss Post SolutionsVietnam
Swiss Post Solutions Ltd.Saigon ICT TowerQuang Trung Software City, D. 12Ho Chi Minh City, Vietnam
Tel: +84 28 3715 5359Fax: +84 28 3715 [email protected]
STARTING POI TS
ASSESSMENT
COMPLIANCE
FAILED
START
STARTING POI TS
CONTINUOUS IMPROVEMENT
Content
Awards
About us
Our vision
Why Vietnam?
Management
Complex BPO
Data Entry
Document Processing
IT Operational Service
Software Development
Intelligent Automation
Security
Where do we reside?
Continuous Improvement
Quality Management
Robotics and Artificial Intelligence
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QC
ASSESSMENT
COMPLIANCE
FAILED
START
CONTINUOUS IMPROVEMENT
Management
QC
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Our vision
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MISSION
We are a YOUNG, COMPETITIVE and INNOVATIVE organization that thrives on SOLVING CUSTOMER CHALLENGES in a most effective manner
VALUES
VISION
Swiss quality made in Vietnam
We deliver high and consistent quality services to our customers to empower their business
We question everything to continuously improve value for our employees, our customers and our company
CONTINUOUS IMPROVEMENT
QUALITYWe engage with, invest in and develop our people through open communication, competitive benefits, great working environment and talent development
PEOPLE
We deliver our mission with honesty, integrity and respect towards our customers and our people
INTEGRITY
INNOVATIONWe develop and apply latest technologies and processes to drive highest value for our customers
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Ho Chi Minh City
400 employees
36languages
Swiss Post Solutions Vietnam is a reputable Business Process Outsourcing provider.
Operating under the wing of Swiss Post group, we are highly committed to Swiss
quality and security standards. We combine them with Vietnamese competitive
production costs and create a unique selling point.
We take the customer at the center of every decision. That is why optimized business
processses and improved performance of our customers are the best rewards for
our business.
Can Tho
About usSwiss Post Solutions Vietnam is an established Business Process Outsourcing provider, operating under the wing of the Swiss Post group. We are highly committed to Swiss quality and security standards, and combine them with Vietnamese competitive production costs to create a unique point of difference in the competitive global landscape. With the customer at the center of every SPS business decision, optimized business processes and improved performance are the best rewards for our clients’ businesses.
Production Branch with project BCP capabilities
800 employees
3.5 h from Ho Chi Minh City
24/7, 365 days operating mode
Head office
Quang Trung Software City,the largest software park in Vietnam
1,000,000documents/day
22 secfastest SL
TalentDevelopmentPeople Management is a critical aspect of most successful operations, and Swiss Post Solutions excels at maximizing the usage of our internal human resources by developing and retaining our people through rigorous initiatives like our Talent Development program.
This all-in-one methodology for succession includes workflow tools that identify and build our talent pipeline, based on GE-McKinsey’s nine-box grid. This, along with our open-door policies and employee-centric culture empower us to raise great leaders.
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Swiss Post Solutions Vietnam is a reputable Business Process Outsourcing provider.
Operating under the wing of Swiss Post group, we are highly committed to Swiss
quality and security standards. We combine them with Vietnamese competitive
production costs and create a unique selling point.
1.200employees
99.3%employee survey participation rate
90%willingness to perform
Employee EngagementOnly 13% of employees worldwide are “engaged” at work (State of the American Workplace report).
Employee engagement is much larger than simply professional “satisfaction.” To fully assess our employees’ engagement, we release an annual survey which screens commitments, work situation, divisional fitness, customer orientation and more.
The results become the main improvement program of the year. We provide better working conditions, new opportunities for education and development, leisure and various after-work activities.
TALE
NT
DEV
ELO
PMEN
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11employees in‘Rising Stars’ program
17%employment costs saving
2016program launch
89%customer orientation
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Defined
pathway3 years
30 promotions to higher category (2016)
S
Awards9
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RDS
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Prize
Swiss Post Solutions Vietnam has been recognized by the biggest industry awards locally, regionally, and globally. It is always a great pleasure when our work is esteemed and celebrated.
Working with passion and results on behalf of our customers is our nature; we simply share what we do best, and are honored for the resulting recognition.
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2016-2017
High literacy rate 94.5%
96.3% Men
92.8% Women
54.93 MILLIONLabor force pool
Relatively low labor costs
Source: CIA factbook
50%
Source: Russell Investments
Why Vietnam?
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HY V
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lower than India or China, compared withtier one cities, HCMC and Hanoi
. Government tax incentives. 0% VAT for export of digitizingservices (since July 2013)
.Software development:- incentives for corporate income tax for new enterprises- 50% income tax reduction (next 9 years)
. Encouraging qualifying economic and high-tech infrastructure, access to labor force, Internet lines, dialogue with government
ICTIndustry
Median age
Population growth rate
!"#$$%#&
Life expectancy
30.1 YEARS
0.95% Y.O.Y
95.3 MILLIONTotal population
73.4 YEARSSource: CIA factbook
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Ask yourself.
Why should routine work consume 80% of your work time? Why are numerous files and invoices such a headache for your finance department? Why should your highly qualified employees manually update customer databases and process tons of paperwork of customer feedback?
Our strength over a decade is to provide the constructive solutions to the above question.
Your time is better spent making important business decisions. Delegate the more mundane processing to us.
Document Processing
From physical to digital.
It sounds so simple but care must be taken so mistakes won't happen. To do it right, everything should be secure, accurate and controlled.
We provide online and offline digitization services in more than 36 languages. The key projects are postal, insurance claims and invoice processing,telco back office, banking, airlines claim management and many others.We provide BPO solutions for virtually any industry, many of themfrom Vietnam.
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Digitization
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PLEX
BPO
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Complex BPO
A
080706050403020100
B C D F G
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30%
64%12%
89%
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End-to-end customer interaction, order fulfillment, customer service can now be outsourced just as call-center. Actually, this is what we have been successfully doing for our customers during a decade.
We offer independent specific solutions for entire back up office outsourcing, so that you can focus on more strategic tasks.
SoftwareDevelopment
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Software as a Service turns investments into operational costs.
Our solutions allow our customers to maximize the application ofsuch technologies as OCR, Data processing, Data mining, Recording with focus on relentless automation in order to reduce many efforts and improve quality. We use latest market technologies and techniques to turn information systems into real business assets.
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IT OperationalServices
It's like entering the most Hi-tech medical lab on the planet. A place where no nasty bugs or viruses could ever survive. Rest assured your data is in the most caring and safest of hands. Enjoy the competencies in Remote Network outsourcing, Network Administration, Security Provisioning and Redundancy Management.
We assure service run non-stop to keep you sleeping well.
Intelligent Automations Centre
IAC IAC
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This is the nerve center where we monitor the progress of our business 24 hours a day. It doesn't matter if you are 15 kilometers or 15 thousand kilometers away, our Intelligent Automation Centre provides monitoring of Hardware, Network, Operating Systems and Applications, Communication Lines Security and Business Process health. From now on you can sleep well at night knowing, that your business is being actively watched and managed.
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Swiss Post Solutions Vietnam is a reputable Business Process Outsourcing provider.
Operating under the wing of Swiss Post group, we are highly committed to Swiss
quality and security standards. We combine them with Vietnamese competitive
production costs and create a unique selling point.
Robotics & ArtificialIntelligence
ROBO
TICS
AN
D A
RTIF
ICIA
L IN
TELL
IGEN
CE
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ROBO
TICS
AN
D A
RTIF
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L IN
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IMPR
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Continuous Improvement (CI)Continuous Improvement is a DNA.In Swiss Post Solutions Vietnam we have launched a measurable process to improve every aspect of our business. Every employee participates in Lean-based CI process and hundreds of ideas get implemented annually to help us and our customers get the job done right, but in a better manner. CI is our way of life.
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70
60
80 90
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10%
20%
40%
QUALITY MANAGEMENT
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50
70
60
80 90
100
10%
20%
40%
Quality Management‘Quality is not an act, it is a habit’, Aristotle said.
Quality Management at SPS Vietnam is based on sound, proven methodologies and principles. We utilizeLean and Total Quality Management, Six sigma, Acceptable Quality Limit (AQL – ISO 2859), ISO 9001 (Certified since 2006), ISO 27001 (Certified since 2008), CMMI ML3 (Certified since 2008) and ISO 14001 (Certified in 2015). We offer over 150 years of cumulative Quality Management experience with over 8.200work samples tested daily to assure our projects meet our vision of ‘Swiss quality - made in Vietnam’.
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SecurityWe understand the business needs bulletproof security. Security of your data is an integral part of our corporate culture. Especially in today's hacker-prone world.We enforce our commitments through ISO 27001 certification applied to all our services and processesand enact ongoing audits to detect and improve on any weaknesses.
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Where do we reside?Swiss Post Solutions Vietnam is located at Quang Trung Software City, the biggest IT park in Vietnam.Within modern infrastructure and neighborhood housing top technological companies, our location is convenient due to its proximity to the international and domestic airports.
QUANG TRUNGSOFTWARE CITY