Swiss Model of Vocational Training and Education (VET) for Hospitality Implementation in Africa

Co-Willing Economic Development Conference 2018 Vocational Training

Beat R. Wicki, Entrepreneur

Overview

• Background / Purpose

• The Swiss Model for VET

• Modular Training Concept

• Guidelines

• Curriculum Example / Quality Control

• Implementation

• Who is Your Partner

Background – why Hospitality?

Hospitality and tourism industry

• is one of the most important industries worldwide

• is still growing with more than 10 % increase every year

• is not only focussed on leisure and holidays: internationally more and more businesses are relying on thisindustry

• gives a wide range of options for skilled people in the wholeservice sector industry

Background – Demand

• Ground staff: waiter, cook/chef, housekeeper, receptionist

• Further options: butler, porter, therapist, pastry chef, soushichef, laundry, mechanic, carpenter, painter, guest relationagent, travel agent, secretary, bookkeeper, sales and marketing and many more

• Supervisor: service, cuisine, housekeeping, front office, back office

• Manager: Food & Beverage, Rooms Department

• General Manager

• Corporate Management

The Swiss Model for VET

Theoretical Training Practical Training

General Competencies- Business & Work Attitude- Language & Communication

Skills- Basic IT Skills- Life Skills, etc.

Hospitality Competencies- Food Production- F&B Service- Housekeeping- Front Office- Etc.

Practical Training in School- Direct implementation of theory- Acquire basic skills- Exposed to students as guests

Practical Training in Business -- in hotels or restaurant- Exposed to real guests- Get routined

The Swiss Model for VET

• Co-operation between industry and educationdual model

• Employers directly involved employability

• Governmentally regulated alternative to high school / university

• Program layout in Switzerland:- duration 3 – 4 years- 1 – 2 days at school 3 – 4 days in company at work- 1 – 3 weeks/year in Practical Training Courses

• Swiss VET-system is the backbone of economic success:- Competences quality- general education reliability

Modular Training Concept Africa

WaiterWaiter Cook Housekeeper Receptionist Vocational Training(3 – 12 month including practical training)

Certificate

WaiterService

SupervisorCuisine

Chef de PartieHousekeeping

Supervisor Front Office Supervisor

Diploma

Supervisory Training(6 – 12 month including practical training)

Waiter F&B Manager Rooms Department Manager

Higher Diploma

Managerial Training(6 – 12 month including practical training)

Access to further studies, eg. at B.H.M.S. in Switzerland

Implementation Concept

• All training is based on Swiss dual educational system

• Mandatory co-operation with local hotels and restaurants

• Duration of programs and contents are relying on desiredoutput competencies

• We will train local people - with respective basic skills and industrial experience - to lecturers and can thus keep costs on a reasonable level

• Combination of Swiss educational quality with global hospitality standards and worldwide experience

Phases of Implementation

Typically the following steps are necessary:

1. Conception Phasedefining concept, setting output qualification, legal and financial framework, identifying local partners, etc. (1 month)

2. Feasibility Studyfeasibility study with analysis of market demand, detailed educational concept, infrastructural needs and draft financial concept (2 – 3 month)

3. Business Plan detailed business plan with all necessary concepts, detailed educational programsincluding contents and financial planning (3 – 6 month)

4. Implementationbuilding of the school (if necessary), train the trainers, marketing to get students, start and accompanying of the students during first batch (3 month to 3 years)

Implementation Model

Swiss Hospitality Academy

• is not geared for investing abroad, but …

• is looking for local partners with a respective network and local business experience

• delivers the educational knowhow and experience and act asconsultant and quality controller

• is looking for sustainable co-operations and will be activelyinvolved at least until the end of the first batch of programs

• is providing pathways to management schools and universitiesin Switzerland and worldwide if required

Partner in Process

Who is your Partner?

Beat R. Wicki

• Operational experience on all educationallevels in private and public schools

• Practical experience in four continents(Switzerland, Germany, Luxemburg, USA, Kenya, Namibia, South Africa, India, Nepal, Myanmar, China, Korea, Timor-Leste, etc.)

• Over 25 years in educational industry

• Over 20 years in hospitality industry

• small company with worldwide network

• Management of a big Swiss Hospitality School