sweet chrissan alba merced

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Sweet Chrissan Alba MercedSitio Santa Ana Banawa

Cebu City, Philippines 6000

Objective: To Excel in any field in accordance with the company's standard with the use of resources available,

with my knowledge, initiative and expertise on my field of study plus the encountered experiences.

Profile: Computer literate in Microsoft Programs. Has a cheerful disposition and is sincere to serve the needs of

the people. Responsible and is open to learn new things. Make use of the tome wisely and is resourceful.

Educational Background

Tertiary: Year 2001-2006

University Of San Jose Recoletos

Bachelor of Science in Commerce Major in Management

Work Experience

June 2009-Present KAS1-Management Trainee

LCG Marketing Corporation

Exclusive Distributor of Johnson & Johnson

Major Function: To Assist sales team achieve team quota.

• Nourish existing account, channel of distribution and maintain inventory cycle and

report ( WSR, INDICES, WAR )

• Does store check merchandising and pricing

• Manage a full operation for the account

• Establish rapport on the client as well as the customers.

May 2008- March 2009 Store ManageriStore- Digital LifeStyle

Major Function: To assist Managing Director with his task.

• Manage a full staff of store personnel and oversee all in-store operations to achieve

sales, service, organization, customer satisfaction, and profitability goals for the

store.

• Grow both the Apple Brand and the iStore Brand through unparalleled employee

loyalty, customer service, and profitability.

• Define and communicate innovative strategies for store growth, Drive store

profitability by setting—and reaching—even more aggressive goalsand then put

them into place.



• Analyze store-level reports and identify new strategies for maximizing

results, reporting information to staff and upper management.

• Take responsibility for the store’s profitability and financial budgeting, includinglabor costs and overall expenses.

• Maintains store expectations and systems.

September 2007- April 2008 Assistant Store ManagerPromod

SM City Cebu

Major Function: To assist Store Manager with her task.

To ensure that products are displayed as possible by implementing the PROMOD

Visual Merchandising Policy.

Specific Duties:

Monitoring staff's attendance, cleanliness of the store and physical arrangement of merchandise and

fixture of the store.

Approved/disapproved staff change day-off and absences.

Supervises the training and orientation of sale staff and assists in conducting seminar when necessary. Develop branch sales quota.

Attend customers and customers complain.

Develops and recommends to Brand Manager sales strategies for maximizing sale.

Reports and Recording Being Prepared and Maintained:

Daily/ Weekly and Monthly sales report according to families.

Daily/ Weekly and Monthly Parameter and Analysis.

Sales Staff Sales Performance.

Attendance Report.

Store Manpower Schedule.

Daily Deposits.

May 2007- September 2007 Telemarketing ExecutiveDHL Express Service Point

Gorordo Branch

Major Functions: Acceptance of international/domestic shipment dropped-off at the Service

Points.

Perform outbound and inbound calls to customer's in order to profile their

shipping information, get personal information and pro actively book

shipments.

Specific Duties: Management assigned customer database-ensure call outs at least 1X a month to regular high valued

customer's assigned.

Sales lead generation-provide the sales lead through encoding of leads to local lead systems.

Administration and Report Writing-prepare all required reports, ensured outlet has enough supplies.

Coordinate with functional departments such as Ops, Billing, CS and etc.

January 2006 – May 2007 Department Head



Robinson's Department Store

Fuente Osmeña Cebu City

Reporting Relations:

Report directly to Store Manager

Duties and Responsibilities:

Responsible for visual arrangement

Manning/ assigning staff to a task. Do monthly Business Review with concessionaires sales this year compare last year.

Has the authority to interview promo clerks, hire, train and evaluate its performance.

Prepare manpower schedule.

Attending customer’s complaining.

October 2004- January 2006 Cashier Supervisor

Audionet Axis Tellcom

Banilad Cebu City

Reporting Relations:

Report directly to Manager.

Duties and Responsibilities:

Has the authority to issue sales invoice and official receipt.

Supervises staff's attendance and punctuality.

Monitor documents and inventory of all open line units cell phone and all digital accessories for proper counting of stocks.

Prepares daily and monthly reports for the branch sales to be submitted to BIR.

Awards:

Deans lister 2001-2003 (1st year - 2nd year college)

Training and Seminar

A-Z of Customer Service

Certificate of Recognition

March 2006

References:

Aileen Rubia

Supervisor- Audionet Axis Tellcom

+63 32 233-3255

Weng BarrosRetail Supervisor DHL Service Point

232-4474

Glaiza Cultura

KAS2

LCG Marketing Corp.

Certificates Follows Below

sweet chrissan alba merced

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