swedenpresentation si2007
DESCRIPTION
A presentation by our Director, Sarah Drummond on 'Making the case for Do Tanks' to embed design in government.TRANSCRIPT
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DESIGNING IN THE PUBLIC SECTOR
- making the case for do tanks -
SNOOK
Sweden - 1st November 2012
SARAH DRUMMOND
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Hello SwedenYou look amazing today
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Rule #1Always sweet talk your audience
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& PRINCIPLESOUR BELIEFS
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OPERATEHOW WE
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SNOOKSTERS
PRODUCTS VENTURES
COLLABO-RATIONS
EVENTS
SNOOKENSEMBLE
SNOOKBOARD
CONSULTANCY
SNOOKSNOOK CORE TEAM
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THE SNOOK TEAM
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DISC
OV
ER
DEVELOP
DEL
IVER
REFLECT
DEFINEESTABLISH
• Snook •
process
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AN IMPACT
SNOOK
makes
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SCOTTISHPARLIAMENT
The festival of Politics
DEBATE CHAMBER, HOLYROOD
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PERSONAL DEMOCRACY FORUM GOOGLE FELLOWSHIP
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SOCIALINNOVATION
CAMPCAIRO, EGYPT
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GENEVA, SWITZERLAND
ITU telec� World
IDEAINCUBATOR
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DESIGNC A M P
GLASGOW 2014COMMONWEALTH GAMES
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YOUNGENTERPRISE
AWARDYOUNG SCOT AWARDS 2012
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DIFFERENTLY
SERVICE DESIGNERS
do things
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Prototype1
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2Visualise
&Tell Stories
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Wednesday, 15 August 2012
Wednesday, 15 August 2012
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CoCreate
3
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Fuzzy Front End Problem Solving- Liz Sanders
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so you play with lego, hang out with people and draw stuff
but what do you actually do?
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PROJECTSSNOOK
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INSIDE OUT
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Post 16 Education
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OUTSIDE IN
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MyPolice
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The Matter
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The ClientThe City of Edinburgh
Council
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Total Craigroyston
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timebanking/volunteering
Information Strategy/Communication
redesigning services to meet needs
startupwhat will you start?
heroescelebrating what is good
Working better together
community spirit
timebanking/volunteering
shopping centre/empty
units and spacesschools
adult learning and parenting
health
youth space/play/parks
heroescelebrating what is good
community spirit
star
tup
wha
t wil
l you
star
t?
working better together
assets
looking at what we have
redesigning services to m
eet needs
Information
Strategy/Communication
total craigroyston routemap
youth space/play/parks
health
adult learning and parenting
schools
North Edinburgh news as a central directory
Sammy ‘Says’Local recommendations
Social Media Campaign(Facebook/twitter)
Craigroyston Blog
Community Radiostation
Information Hub for families
Neighbourhood App showing what’s on
Big sign at shops advertising events
Estate agent style window to promote projects in the area
Make schools more like WHEC and have parents
study with children
Educating young people about healthy eating
Summer playschemes
Active citizen of the month
Total Craigroyston awards
Playout scheme launch Park designed by local community
Bring back parkies/parents to take
role
Negotiate spaces for young people to use/let
them ‘do up’ spaces
Open kitchen available for the community
Campaign to support parents - create a growing network
Involve parents in writing strategies in
schools
Alternative to part - time timetables
More resources in school for children with
challenging behaviour
Courses and training for long term unemployed
Use the school more - space in the evening
School link with local business/voluntary/
statutory sector
Joined up planning for school holidays
Create buddies who have left school to support
people struggling in school
Base Support in every school
Ask kids what they want to do in school
Consult children on anti bullying strategy
Flowchart highlighting what steps are taken with
anti bullying strategy
assetslooking at what we have
shopping centre/empty units and spaces
Chums/Buddies to support people to go to
local groups
Asset map workshop with community to look
at spaces
Regenerate the shopping centre
Community clean up of shopping centre
Drop in units in the shopping centre offering
advice
Social Enterprise start up for young people in
shops
Use the school more - space in the evening
Community centres to advertise empty space to
community to use
Mental health service available through high school
for parents and children
Make volunteering easier in Craigroyston
Time banking card for rewards
Community Infrastructure where ideas can be raised
Give children more responsibility to run
clubs
Working with young people to co-create ideas
about their community
‘Get to know you’ day between public and
professionals
Listen to what children want in their community
Regular Total Craigroyston co-creation
events
Timebanking scheme
Central Craigroyston Website (and offline
activities)
Local communities run support group
Working with community to write up description of
local services
Text message reminder service
Professional and voluntary orgs meeting
on regular basis
Third party sign off for discussing cases
Ensuring one key worker supports individual
Wiki of service providers information (directory)
One assessment accepted and respected
by professionals
Social worker in CST Voluntary organisations seen as ‘real’ role
Co-working space / speed networking between
organisations
Speak to social worker for advice locally about a
situation
Pre referral service
Someone to talk to for families
My story book - writing up case to share with other professionals
Who I am working with document book (+
appointments)
TOTAL
craigroystonnews
Total Craigroyston holds idea campYesterday we brought together a slice of the community and organisations to look at how we can improve Craigroyston and make futures brighter for children and young people...Posted by Christine Mackay0:00 / 4:59
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Peep groups on a tuesday morning, and in the evening I take my kids swimming at Craigroyston High School between 5 and 7pm. There is also activities on a Saturday morning at North Edinburgh arts for me and my wee girl.
About | Activities | What’s on | Host your own group | News | Get in touch | Map of area
TOTALcraigroyston
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“Working in the way we have done with the Total Craigroyston initiative feels like we have actually been listened to. It feels different this time”
- Local Resident at Co-Creation session
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Start Up Street
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PUBLIC SECTOR = NO DESIGN
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GOING BACK TO BASIC SKILLS
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HANDING OVER TOOLS
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“FIRST OF ALL DESIGN CANNOT BE SEEN.”
- PETER GORB
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Global ServiceJam
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C�monwealthGames 2014
Design Camp
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Here is the science bit...
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PolicyFraming wicked problemsCatalysts of new futures
Interpreting ActionBriefs not policys
Forming partnerships to develop UI
Internal Design CapacityCompanies who can
respond to user needs and create awesome customer
GrassrootsClosing feedback loops
Responding
Designforgov Do tank
Designforgov Do tank
Embedding design
Communication Platforms
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PUBLIC
FUNDERSPUBLICBODIES
DEVELOPINGPRODUCTS PROTOTYPING
TRAINING(CPD)
PARTNERSHIPPROJECTS
GOVERNMENT
RESEARCH
ACCESS TO THE PUBLIC
Dotank
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This isn’t just service design
EmpathyNew Skills
New relationshipsNew business casesChanging Mindsets
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Doing
If we talk about s�ething all day,it probably won’t happen
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“Give people tools that guarantee their right to work with high, independent efficiency”
- Ivan Illich
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“A rat race is for rats. We are not rats.We are Humans”
- Jimmy Reid
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WE ARE SNOOK
FERMENTINGA REVOLUTIONIN SCOTLAND
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Thankssweden!
SNOOK
Sweden - 31st October 2012
WWW.WEARESNOOK.COM @WEARESNOOK