Name: Swareldahb Taha Elbala Hamza

Place & date: Sudan Khartoum-26/4/1987

Languages: Arabic & English

Nationality: Sudanese

Address: Ajman, jurf

Status: single

Mobile1: +971 56 736 2670

Mobile2: +971 56 441 2511

E-mail: Aboeldhb@gmail.com

PROFILE

Wide experience in computer and network communication system, hardworking and

dedicated team player, Customer oriented with an ability to adapt new technology and

product, technical expertise in troubleshooting, installation and repair of mid-range

systems.

EDUCATION & QUALIFICATIONS

2009: B.Sc. communication systems engineering university of science and

Technology Merit as second class division one (Honors)

2015: certified ITIL Foundation Certification Registration No 5333417.2038837

2014 : certified Cisco Network security CCNAS

2011: certified Cisco Network Administration CCNA CISCOID CSCO11918648

American Institute of professional studies : ISO 9001:2008 registration course

MCSE windows server 2012 R2 preparation

2010: Registration of Sudanese engineering council

2009 : Cambridge International Training Centers:

Computer Network & Computer Network advance

WORK & EXPERIENCE23/2/2014 up to now: Technical support – Etisalat enterprise section as Follow: ✓ Handle escalations as per policies, Communicate clearly on tickets, handling SLA

- OLA operations and Exhibit a sense of urgency to resolve issues. 

✓ Handling Technical issues as internet connections, DNS, Hosting, mail quota,

leased line, Blackberry Issues, GSM and mobile connectivity, other Etisalat

software products

✓ on-going standards compliance within information systems, Raise tickets to

different internal groups to resolve recurrent problems, alerts and follow-up on

escalated issues. 

1/11/2011 – 20/2/2014: Technical support Engineer - SAMASU Medical &

Educational Services :

✓ Data archiving for documents & outlook pst & ost extension using Linux

LaCie server,

✓ Antivirus Kaspersky endpoint security, Citrix receiver, QuickBooks clients,

✓ Printers installation and Medical equipment’s terminal software.

✓ Responsible for side connectivity & maintaining strong network security.

✓ Day-to-day operation for administrative server and 130 terminal hosting.

✓ Network infrastructure design, implementation, and monitoring for cisco

terminal device router/switch.

15/10/2009-30/11/2010 Network and computer engineering – NOC

ministry of agriculture –

✓ reports publisher, server maintenance and Maintenance of network

equipment’s

✓ Performance management, Remote access, VPN, DNS, DHCP, Nat & VPN

✓ Switches, Routers and firewall configuration for access and distribution layer.

TRANNINGS

19/7/2010-28/7/2010 Training in Canar Telecom company

SKILLS

Operating Systems as Server 2012, Windows 8,Windows XP, Vista, 7,8 and

Linux

Cisco ASA Firewall ZBF, cisco Routers & switch configuration.

VPN Remote Access clients ,VNC, Team Viewer & Citrix Desktop Receiver

Microsoft applications such as -Word, outlook, PowerPoint and Internet Explorer

Technical Packages - visual studio 2008 and adobe Photoshop CS5.

Valid UAE driver license , Sudanese driver license & international driver license