swan technology users group presented by aaron … · swan technology users group presented by...
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SWAN Technology Users Group Presented by Aaron Skog, SWAN Executive Director May 8, 2013
1. Millennium Server Migration Update Issues Resolved, Recent Performance New Maintenance Hours
2. Reporter, Decision Center, and Release 2011 Update/Explanation
3. SWAN Support Website Update 4. Network Changes: Review Survey 5. ILS Committee Update 6. Orland Park and Elmhurst Public Library 7. Election Process 8. Next Meeting Dates 9. Offline circulation: experience from Feb (North Riverside
& Eisenhower) 10. Credit Card App at Circulation (Frankfort)
Digital Signatures & Patron Images: library network adjustment recommended
E-Commerce with IE9 or older: FIXED Reciprocal Activity Report: FIXED Bib & Item Retrieval in Millennium: FIXED Keyword Indexing: ADJUSTED (now 1
minute)
OLD: 2 ½ HOURS (10PM – 12:30PM) NEW: 30 MINUTES!
ANNOUNCED MAY 6TH
Millennium client “Compression” setting: III Support enabled to Help Resolve a Problem But on Feb 28th found it causes MilCirc to consume
100% processing power Noted as a SWAN-only problem & DO NOT USE was
added to account by III March 28th: enabled by III in spite of known issue “The root of this issue is the fact that this “safe at all other
sites” setting happens when enabled on your system to cause the serious performance problems”
Software Fix Under Development by III
Monday April 1st : “This is Not an April Fools Joke” Sunday night, WebPAC process
wrote into Temp directory 4.3 GB of data, filled root partition
Caused Millennium System to barely function
Software Fix Under Development by III
Boopsie Self-checkout app Hinsdale: ready Westmont PL training on Millennium
Acquisitions: led by SWAN’s Sam Dietel Resolved IE issues with enhanced content
Syndetics Millennium Express Lane: E-Commerce Credit card payments
Included in E-Commerce quarterly reimbursements
Hinsdale project: patron self-checkout on app
Technical success with SIP2 running in VPN to Boopsie servers
Limited only to Hinsdale patron barcodes
“BookCheck” went live Monday April 22
I recommend we cancel both subscriptions Decision Center will merge with Reporter June 2013, i.e. new, untested
product, Millennium upgrade to Release 2011 required SWAN was not planning on moving to Release 2011 until Q3-Q4 of 2013 Our original timeline for Reporter & Decision Center fit our goal of completing
a new production roll-out for our consortia and then moving on to a decision on our future with Millennium. Now that the timeline was changed by Innovative, embarking on this six months into the ILS search is viewed poorly by the consortia
SWAN has numerous problems with Innovative support and the Millennium software which has caused our consortia to run in an unstable state. Introducing this new product that involves additional changes to our Millennium system is unwise
Sadly, SWAN spent more than a year of research and preparation went into Reporter and Decision Center
Why are we always behind on Releases? It is 2013 and we are on R2009B. Releases go through several iterations
R2009B general release May 2010 > R2009B1 > R2009B1.1> R2009B1.2> R2009B1.4 July 2011 (our present version, SWAN upgraded Nov 2011)
R2011 general release Nov 2011 > R2011 1.3 Nov 2012 Approach is strategic: wait for the release to get perfected
(consortia & lg systems do this) Evaluation: What is in the release?
R2009A was architectural, R2009B was full of staff features, R2011 is mostly fixes but is latest version
Depending, SWAN staff test & create documentation
Remaining Items 1. Training for SWAN staff: May 2. Instructional videos for member
libraries: end of May 3. Prepare Library Directors for access to
new SWAN password webpage: June Quarterly
Email List Changes Coming in May/June [email protected] = [email protected] “SWANCorps” list coming: SWAN membership list for discussion [email protected] Converting Other Lists:
[email protected] [email protected] [email protected] [email protected] [email protected]
SWAN needs a new network Old MLS domain must end (mls.lib.il.us
swan.mls.lib.il.us = WebPAC
Move to independent network within RAILS data center (currently mixed in with RAILS Burr Ridge office network)
Current external & internal IP address must change Prepares SWAN for any future network changes
New Domain Purpose
catalog.swanlibraries.net WebPAC
www.swanlibraries.net Encore
production.swanlibraries.net Millennium Production server
report.swanlibraries.net Millennium Report server
test.swanlibraries.net Millennium Test server
support.swanlibraries.net SWAN website: for members/world
help.swanlibraries.net Ticket website (OTS)
Domain Name changes under consideration listed below (not set
yet, so wait for announcement)
What will happen next? 1. Review survey questions at Technology Users
Group meeting 2. IT Survey will be sent out: 2 week completion 3. Network change date will be announced 4. Phase-in changes where possible 5. New Millennium client install required 6. Coordinate IP changes with vendors, your IT staff
(example OverDrive, 3M Cloud, etc.) 7. Prepare for go-live day changes
Survey has 11 Focus Questions Purpose:
Gather your IT & Technical contact info
Finalize SWAN’s new internal IP address
Identify 3rd party software that integrated with SWAN’s Millennium ILS at your library
Create a profile on what network equipment SWAN may have to contend with during transition
Survey Questions: Part 1, 2, 3 & 4 1. Who is your staff Primary Contact for Technology
Support/Decisions? 2. Secondary Contact for Technology Support/Decisions? 3. Do you use a Technology Support contractor for your
primary or general technology support in your library? 4. May we add this contact to SWAN emails about the
migration? Why do we need this? Need contact for advance planning & coordination As the changes are made, some problems might occur &
SWAN needs an emergency IT contact
Part 5: Are you using any of the following Millennium modules/services? Check all that apply: Patron API SIP2 Millennium Express Lane Self Check (not 3rd party self
check) Ecommerce Fees and Fines (not 3rd party or State of
Illinois ePay) None of the Above
We know this, but part of the goal here is make libraries aware of the services which could be affected
Part 6: Do you have a network subnet in the 10.x.x.x range?: Yes
No
I don't know Very important that you answer this “Yes” or
“No” rather than “I don’t know” “I don’t know” answers will be followed up
with a phone call by SWAN to determine the answer
Part 6 (cont.): Do you have a network subnet in the 10.x.x.x range?: If so, what is the IP address prefix?
If so, what is the CIDR block or subnet mask? SWAN is trying to determine what our new
internal IP address should be We don’t want to move to a new internal
address and conflict with your internal network over the VPN
Example: 10.0.5.x/24
Part 7. SWAN libraries have a SWAN-managed Sonicwall firewall appliance to provide a secure VPN connection from the library to SWAN for access to the Millennium servers and that is managed by SWAN. Does the library also have a second/parallel firewall appliance that manages library connections to other non-SWAN services? Yes No I don't know
Why is this important? Your internal network is
hidden from SWAN Your IT staff/contractor might
have created a network within your internal network that may require advance preparation for our changes
Part 8. Do you have any of these other network appliances that your staff or your general technology support contract manage? Router Traffic shaper Proxy Server Digital Modem (for DSL
or Cable Internet connection)
Why is this important? These devices within
your network might point to SWAN, control SWAN traffic, or point to SWAN
We want to work with your IT staff in advance, prepare
Part 9. Do you use any of the following 3rd party applications or services which may access Millennium? 3rd Party Self Check Envisionware
(PCReservation, et al.) Comprise Technologies
(SAM, et al.) Evanced Summer Reader Userful (with patron
authentication)
CASSIE (with patron authentication)
Pharos (with patron authentication)
Cybraryn (with patron authentication)
Other Public PC time management applications (with patron authentication)
ACS Print Release VendPrint EZPROXY
10. The IP address to Millennium may have been used in the configuration and setup in many locations to enable access to the servers. Do you have any references to {internal IP prefix} in any of the following locations on your PCs, servers, and appliances? Check all that apply.
.ini files .cfg files .conf files .pref files desktop shortcuts HOSTS file LMHOSTS file HKLM registry HKCU registry browser bookmarks webpages/scripts you
manage browser homepages DNS conditional
forwarders
11. Do you have any references to {external IP prefix} in any of the following locations on your PCs, servers, and appliances? Check all that apply.
.ini files .cfg files .conf files .pref files desktop shortcuts HOSTS file LMHOSTS file HKLM registry HKCU registry browser bookmarks webpages/scripts you
manage browser homepages DNS conditional
forwarders
Questions & Discussion
Have you seen this? Millennium JAR error: the
specific JAR file name will change (“Could not find xxx”)
If so, contact SWAN Member Services: help.swanlibraries.net or call 630-734-5153
Ask for Versatile to help
Committee made its recommendations for the SWAN Board April 19, 2013 Meeting
1. Executive Director/Board negotiate a flexible extension to the current Innovative agreement 2. Board hires an RFP consultant & approves funds 3. Board determines composition of the SWAN RFP Committee (they asked the ILS Com to continue) 4. ILS Search Committee / Consultant conduct focus groups of members 5. RFP Committee / Consultant proceed with a formal request for proposals (RFP) to be completed in 2013
Orland (ORS) Completed migration to Polaris 4/3 http://catalog.orlandparklibrary.org/polaris/ SWAN approach to ORS patrons Expire them, convert to Reciprocal Borrowers Remove email addresses During next patron purge, remove inactive ORS
patrons Items hidden in OPAC Data to be deleted by III (paid by ORS)
Questions & Comments?
Elmhurst (EHS) Exiting SWAN in August 2013 Melissa Gardner, SWAN Board President met with
Mary Beth Campe Migrating to Sierra as a standalone & utilizing LINKIN-
LIBRARIES: INN-Reach “overlay” Group of 8 libraries: Arlington Hts, College of DuPage,
Cook Memorial, Deerfield, Elgin Community College, Gail Borden, Naperville, and Skokie.
http://www.linkin-libraries.org/ Questions & Comments?
Nominating Committee: 2 Group A, 4 Group candidates solicited
Self-nominations : April 8th through April 26th
Election: May 6th through May 24th New board will be announced the week of
May 27th via SWANcom
Com of the Whole Meeting May 14: Prairie Trails Public Library District
Quarterly June 6: Oak Park Public Library Technology Users Group Mtg July 18: Burr
Ridge Quarterly Sept 5 rescheduled to Sept 12:
Glenwood-Lynwood Public Library Quarterly Dec 5: Prairie Trails Public Library
District
Offline circulation: experience from February planned downtime (North Riverside)
Credit Card App Circulation (Frankfort) 3-D Printing (Matteson)
Aaron Skog, [email protected]