sv8100 desktop suite release 4 october 2011
DESCRIPTION
SV8100 Desktop Suite Release 4 October 2011. What is NEC Desktop Suite?. Desktop Suite – Is a conduit between your NEC SV8100 telephone and your personal computer. Desktop telephony control Integrates with MS Outlook and other Customer Relationship Management (CRM) applications - PowerPoint PPT PresentationTRANSCRIPT
SV8100
Desktop Suite
Release 4October 2011
NEC Confidential
What is NEC Desktop Suite?
▐ Desktop Suite – Is a conduit between your NEC SV8100 telephone and your personal computer. Desktop telephony control Integrates with MS Outlook and other Customer Relationship
Management (CRM) applications Presence – a virtual in/out board System-wide Busy Lamp Field Shared Directories Softphone
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NEC Desktop Suite
▐ Why should you propose Desktop Suite? Applications close deals Win more deals against ShoreTel, Cisco, Mitel - everyone Become more of a solution provider to your customers by providing
tools to help increase their productivity Getting new customers is difficult. Sell more to the ones you win! Compliments SV8100 components such as InMail and InACD
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Call Charlie
Desktop Manages Your Deskset
Initiate calls from Desktop client, Outlook, ACT!, Goldmine, Salesforce, and more!
Set your call forwarding from Desktop client, Presence, Outlook, mobile device
Log in/out of your Call Center group
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Charlie’s Calling
Send Telephony Information to Your Desktop
Open contact records based on Caller ID Open forms based on number dialed Display:
Phone status of others Others Presence Call Center Information
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Must be an “always on” PC
Attendant / Receptionist
Workstation User / Callcenter Agent
Desktop Suite Shared Services
IP Softphone
Home Office
Windows XP Pro/Vista/Win7 (32 & 64)Server 2003/2008Hosts Desktop Suite’s Shared Services including: - Presence Status - Site wide BLF - Quick Message - Phone Message - Call Forward for other extensions - Shared Directory and Contacts - Mobile Presence Module
Outlook Add-in
What Components are there in Desktop Suite?
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Desktop Suite (Toolbar View)
Minimize desktop screen real estate
Last Number dialed list
Call Status indicators
User defined Speed Dial List
Access to Preferences, Call Log, Directory, etc.
Telephony feature iconsPresence Setting
User Interface docks at the top of the display and does not cover other applications. Can be set to auto hide
Access telephony features including Transfer, Conference, Call Pickup, Park, CFWD, DND, Page, etc
Individual Speed Dial list & Redial your last 20 calls
Access to InACD Features (new in R4)
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Desktop Suite (Window View)
Modern look and feel
My Presence setting
EnhancedBusy Lamp Field with Presence
Show onlythe toolbuttonsyou use
Retrieve names
from the SV8100
Animated Presence Changes
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Call Transfer Options
Simplify Call Transfer
Drag active calls onto an extension. Desktop
responds with color changing
feedback.Blind or
monitored transfer.
With a call in the Active Call window, click
the destination extension to
initiate a blind or monitored
transfer.
Option 1Option 2Option 3
Right click an extension to transfer to
alternate numbers – including
numbers off-site! Blind or monitored transfer.
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Hover For Call Information
More Information
Hover over another users
BLF to get current call information.
(This is a class of service enabled
feature to view and/or be viewed).
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Call Divert
Simplify Call Transfer
Redirect calls, divert them to
voice mail, or if they are in
your contacts – get more
information.
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Dial Alternate Numbers
More Productive
Dial alternate numbers from the Busy Lamp
Field
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Transfer to Speed Dial
More Productive
Transfer to Speed Dials,
including ACD queues
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InACD Features from Desktop
InACD Integration
Access InACD features
New Agent Monitor*
New Queue Monitor*
*SV8100 must be licensed for ACD/MIS
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Outlook Calendar Integration
Presence Scheduling
Schedule Presence events either from Outlook Calendar or through Desktop Suite’s Presence Scheduler.
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Presence for Mobile Users
Desktop Suite on the GO!
Desktop Users
NEC Phone System
Shared Services
Company A
Red Phoenix Web Services
iPhone/Android
BlackBerry Web Browser
Set your Presence state and call
forwarding options remotely!
Requires an Additional
license
Cloud-based Presence Server
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Answering Center Module
Multi-tenant Application
Vertical market application for Operator Services and Executive
Suites!- Manage incoming calls for a large number of different customers- Automatically display a customized greeting for the company being called- Requires Desktop Suite to be running- Easily transfer the caller to appropriate party
Requires Desktop SuiteCRM Integration
License
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Message Co-Workers
Message the Desktop or…
Send it to the LCD display!
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Collaboration Support in Windows
More Productive
Application Area
Menu Bar
Video Area
Chat Area
Requires an Additional
license
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SV8100 Application Blade
Simplified Installation
Shared Services and ACD MIS Server pre-installed
Browser-based configuration Pre-loaded with all client applications
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Download from Application Blade
Thank You