sustainability report for wyndham worldwide ( global reporting initiative)
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TABLE OF CONTENTS
INTRODUCTION – EXECUTIVE STATEMENTS
A. SUSTAINABILITY REPORT OVERVIEW
a) Report Overview
b) Sustainability Guidelines
B. DRIVING FINANCIAL CAPITAL – WYNDHAM WORLDWIDE “Who We Are and How We Do Business”
a) Company Profile
b) Governance
c) Board of Directors
d) Ethical Conduct
e) Human Rights
f) Our Values, Policy and Sustainability Strategies
g) Wyndham Green Sustainability Framework
C. DRIVING STAKEHOLDER VALUE
a) Stakeholder Chart
D. DRIVING NATURAL CAPITAL – ENVIRONMENT
a) Wyndham Green Overview
b) Global Green Council
c) Examples of Driving Innovation
d) Environmental Performance
1) Targets and Goals
2) Global Footprint
3) Work with Associates and Customers
4) Driving Value to Suppliers
5) Complying with Regulations
E. DRIVING HUMAN CAPITAL
a) Associates
i) Associate Opinion
ii) Count on Me!
iii) Work Life Balance
iv) Be Well Program
v) Professional Growth
vi) Building Tomorrow’s Leaders
b) Diversity
i) Workforce
iI) Supplier
c) Women on their Way
d) Wishes by Wyndham
F. AWARDS AND RECOGNITION
G. GRI CONTENT INDEX
H. GRI LEVEL STATEMENT
I. ASSURANCE
3
As the global market continues to grow and
integrate, the hospitality industry has an increasing
ability to shape innovation on the world stage.
Driving change in how we operate around the
world and increasing knowledge among millions
of associates, customers, and guests,
Wyndham Worldwide, is excited to be a leader
in the global movement reducing the collective
environmental impact of the hospitality industry.
This commitment to global sustainability comes
at a time of both exciting growth and serious
economic challenges facing our industry. In 2010,
the World Travel and Tourism Council estimated
the travel and tourism economy accounted for
9.2 percent of global GDP, providing 235 million
jobs or 8.1 percent of global employment. As one
of the world’s largest hospitality companies, we
understand our important role, and the impact we
can have on the industry. With over 58 brands in
nearly 100 countries, we leverage the versatility of
our unique hospitality portfolio of hotels, vacation
exchange, vacation rentals, and vacation ownership
to drive sustainable, profitable growth.
Such change is generated through collaborative
partnerships, and at Wyndham Worldwide, we are
fortunate to have individuals throughout all levels
of our company who combine their passions,
talents, and expertise in developing innovative
sustainable solutions.
Our sustainable practices are developed through
our Wyndham Green program, now in its fifth year
as one of the top five strategic priorities at
EXECUTIVE STATEMENTS
Wyndham Worldwide. With a focus to deliver
“triple bottom line” results for our people, planet
and profits, Wyndham Green works to encourage
engagement among all our key stakeholders and
provide the mechanism to turn innovative ideas
into achievable results.
Inherently how we do business, innovative thinking
is part of the fabric of our company, with ideas and
passion that have driven Wyndham Worldwide
to become one of the world’s largest and most
successful hospitality companies. Throughout this
report, we highlight just a few examples of the
innovation that have enabled our company, and our
sustainability strategies, to grow considerably in a
relatively short period of time.
While this is our first official sustainability report,
our commitment and success in developing
environmentally-responsible practices is far from
a new concept for Wyndham Worldwide. Our
sustainable legacy begins in the histories of many
of our company’s hospitality brands, such as
Netherlands-based Landal GreenParks, which
has embraced and adopted sustainable practices
since its founding in 1954.
We are incredibly proud of these legacies, for they
have helped shape our sustainability vision that
is captured in our inaugural sustainability report.
For Wyndham Worldwide, this report is another
important step of a larger journey, where we
continually set our goals higher for our people,
our company, and our planet.
Stephen P. Holmes,
Chairman and CEO
The Right Honourable
Brian Mulroney, member,
Board of Directors
Statement by Stephen P. Holmes, Chairman and CEO
4
Wyndham Worldwide is fortunate to have the
Right Honorable Brian Mulroney serve on its
Board of Directors. He has been a Director since
Wyndham Worldwide was listed on the NYSE in
August 2006. Mr. Mulroney was Prime Minister
of Canada from 1984 to 1993, and is currently
Senior Partner at the Montreal-based law firm,
Ogilvy Renault.
Throughout his career, Prime Minister Mulroney
has displayed the finest attributes of a visionary.
As Prime Minister of Canada, Brian Mulroney’s
close relationship with US President Ronald
Reagan and President George H. W. Bush resulted
in a landmark treaty on acid rain. In 2006, he was
named the “Greenest Prime Minister in Canadian
History” by the Corporate Knights, a magazine
focused on corporate responsibility. He was
honored for his positive environmental impact
for helping to improve air quality, maintaining
biodiversity, and reducing pollution. In addition
to establishing the Acid Rain Accord under Prime
Minister Mulroney, the Canadian Government also
established the Canadian Environmental Protection
Act, the Canadian Environmental Assessment Act,
the Great Lakes Action Plan, and the Convention
on International Trade in Endangered Species, as
well as ratifying the Montreal Protocol.
Wyndham Worldwide is proud to have an
environmental steward and leader such as Mr.
Mulroney on its Board of Directors. His dedication
and commitment is reflected by the legacy he
established in Canada during his tenure as Prime
Minister. Mr. Mulroney has participated and
provided input into the Company’s Wyndham
Green sustainability program. He has stated,
“the direction Wyndham Worldwide has taken
to focus on sustainability since the Company
began life as a public company in 2006 has been
impressive. We have made tremendous progress
and it continues to be a strategic focus that will
make a lasting impact.”
Wyndham Worldwide has benefitted from
Mr. Mulroney’s insight and guidance as we
continue to build our sustainability program
for current and future generations.
Our first sustainability report marks an important
milestone for something that started as a grass-
roots initiative five years ago and today has
grown into an industry-leading global policy and
program. Our commitment is based on the people
in our organization who continue to make Wyndham
Green the viable, profitable, and successful
enterprise that makes a difference every day.
Through their innovative spirit, every associate
has a voice and a role in Wyndham Green and
the sustainable change we drive to create value
and conserve our natural resources. As one of the
world’s largest hospitality companies, we believe
Wyndham Worldwide plays an important role in
advancing sustainability innovation. This report
helps evaluate our efforts and guide our progress
for the future to meet the ever evolving needs of
our business, our customers, and our planet.
Throughout this report we have highlighted how
innovation is integrated into the fabric of our
company with this symbol:
The Right Honourable Brian Mulroney, member, Board of Directors Mary Falvey and Faith Taylor
Faith Taylor, vice president
of Sustainability and
Innovation and Mary
Falvey, executive vice
president and chief
human resources officer
5
REPORT OVERVIEW
During the past five years, Wyndham Worldwide
has continued to develop its sustainability practices
and innovation through its Wyndham Green program,
with the results of these efforts captured in this
inaugural sustainability report. Wyndham Green
published “Global Best Practices” reports in 2009
and 2010 to share results of sustainability initiatives
across the Company’s business units and locations
around the world. These reports provided a
foundation to communicate progress as the
tracking and measurement of the Company’s global
environmental footprint continued to develop. This
first sustainability report provides further detail
on the overall sustainability strategy, core values
and performance of the Wyndham Green program,
with a primary objective to quantify environmental
results, while measuring progress in line with industry
standards yet, customized for our organization.
Our Business Model - Wyndham Worldwide is
among the largest hospitality companies in the
world encompassing the Wyndham Hotel Group,
Wyndham Exchange & Rentals, and Wyndham
Vacation Ownership. Combined with our corporate
and support locations around the world, the scope
and scale of our Company is unique in our industry,
with a broad range of assets encompassing hotels,
timeshare resort properties, and vacation rentals,
as well as corporate offices, data and call centers.
Accordingly, we must define our metrics and data
as we report our global footprint to our stakeholders,
which are as equally diverse as our businesses.
They encompass associates, officers, shareholders,
industry partners, vendors, and customers, and
include our hotel franchise owners, timeshare owners,
and the millions of guests around the world.
Scope of Our Report - To ensure an accurate
reflection of our unique portfolio and wide global
reach, we carefully established the boundaries and
scope of this report by implementing a market test
assessing our methodology and process.
We define our boundaries to include facilities of
which we have operational control, and implement
and track our results through a customized
eco-software program. We have also followed the
World Resources Institute and the World Business
Council of Sustainable Development Greenhouse
Gas Protocol standards to define and quantify our
Scope 1 and 2 greenhouse gas emissions (GHG)
and will not report on our Scope 3 emissions at
this time. We view this inaugural report as a base-
line to build upon moving forward. For example, in
measuring water usage and conservation, we have
an initial focus on a limited portion of our portfolio,
which we plan to expand in future reports.
For Wyndham Worldwide, our commitment to
sustainability is a journey, and a destination. Our
first sustainability report provides us with the
framework in which we will continue to measure
and improve on our successes for years to come.
SUSTAIN-ABILITY REPORT OVERVIEW
A
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We have developed the content of this sustainability
report in line with the Global Reporting Initiative
(GRI) G3.1 Guidelines, and plan to report biannually.
This report’s content, topics, and performance
indicators represent the most material issues to our
organization and to our stakeholders as identified
through our governance structure of our Wyndham
Green Council in partnership with our corporate
groups, business units and strategic partnerships.
This process led to our key priorities of our ongoing
programs which were used to define the content in
this report and adapted to the GRI guidelines. These
groups participated in the development of the report
to arrive at the final set of performance indicators.
Many of our programs have been developed together
with our stakeholders. We expect that our key
stakeholder groups, as identified in section C,
will utilize this report to better understand our
sustainability program. Being our first report, we
look forward to defining and building future content
from the feedback received. This report covers our
wholly-owned, leased, and managed assets primarily
for the 2009-2010 calendar years. It includes
information on key issues of our supply chain and
collective information from the Wyndham Green
Council, the “Global Best Practices” Reports, and
input from leaders cross-functionally across the
Company, as well as our external partners. Two
years of data have been included where possible, and
independent consultants and auditors have been
engaged in reporting our Scope 1 and 2 energy
and GHG emissions data.
Sustainability Guidelines A
GLOBALBESTPRACTICES
The financial data prepared for the report is derived
from the Wyndham Worldwide Form 10-K. We
are declaring the report at a C level based on a
GRI application level check listed on page 53 and
assurance was sought on our GHG emissions.
Deloitte & Touche LLP conducted a review, in
accordance with attestation standards established
by the American Institute of Certified Public
Accountants, to provide a moderate level of
assurance on our Statement of Greenhouse Gas
Emissions for the year ended December 31, 2010.
Their Independent Accountants’ Review Report
can be found along with our Statement of
Greenhouse Gas Emissions for the year ended
December 31, 2010 in appendix I.
For more information about the Global Reporting
Initiative, please visit www.globalreporting.org.
We welcome stakeholder feedback on this report
1
GLOBALBESTPRACTICES
2010 GLOBAL BEST PRACTICES 2009 GLOBAL BEST PRACTICES
7
COMPANY OVERVIEW
This initial sustainability report reflects the
uniquely diversified business model of Wyndham
Worldwide and demonstrates how sustainability
aligns with the Company’s key strategies. With
our operations encompassing hotels, vacation
exchange, vacation rentals, and vacation owner-
ship (timeshare), insight into the scope of the
business units provides the best foundation by
which to analyze and evaluate our efforts and how
innovation and collaboration has played such a
crucial role in our sustainability progress. Driving
financial capital and growing our cash flow and
operating margins are a strategic priority for
Wyndham Worldwide.
• Wyndham Hotel Group is the world’s largest
hotel company based on the number of prop-
erties, franchising in the upscale, midscale,
economy and extended stay segments of the
lodging industry and providing hotel management
services globally for full-service hotels.
• Wyndham Exchange & Rentals is the world’s
largest member-based vacation exchange
network with 3.8 million members and the
world’s largest global marketer of serviced
vacation rentals with nearly 93,000 properties
in approximately 100 countries.
• Wyndham Vacation Ownership is the world’s
largest vacation ownership business, as measured
by the number of vacation ownership resorts,
B
individual vacation ownership units and owners
of vacation ownership interests. Wyndham
Vacation Ownership develops, markets, and
sells vacation ownership interests and provides
consumer financing to owners through its three
primary consumer brands, CLUB WYNDHAM®,
WorldMark by Wyndham, and Wyndham Vacation
Resorts Asia Pacific.
Wyndham Worldwide was formed on July 31,
2006 as a result of a spin-off from Cendant
Corporation. While Wyndham will celebrate its
fifth anniversary in 2011, many of its hotel, vacation
exchange and rental, and vacation ownership
businesses having long and proud histories.
In Wyndham Hotel Group, both the Howard
Johnson and Ramada hotel brands opened for
business in 1954. Today, the Wyndham Hotel
Group is the world’s largest hotel company, with
7,190 franchised hotels and 609,600 hotel rooms
worldwide.*
Established in 1974, RCI pioneered the timeshare
exchange concept and remains the industry’s
global leader today as part of Wyndham Exchange
& Rentals. With nearly 97,000 properties around
the world, Wyndham Exchange & Rentals is also
the global leader in serviced vacation rentals
and boasts many of the world’s most renowned
vacation rentals brands with rich histories starting
as early as Hoseasons in 1940, Landal GreenParks
in 1954 and Novasol in 1968.
DRIVING FINANCIAL CAPITAL —
HOW WE DO BUSINESS
* As of March 31, 2011
8
Wyndham Vacation Rentals, Grand Mayan, Cancun, Mexico
Wyndham Vacation Resorts,
Pagosa Springs, Colorado, USA
Wyndham Rio Mar Beach Resort & Spa,
Rio Grande, Puerto Rico
Company OverviewB
CLUB WYNDHAM®, WorldMark by Wyndham and
Wyndham Vacation Resorts Asia Pacific, began
vacation ownership operations in 1980, 1989 and
2000 respectively, and as of December 31, 2010,
Wyndham Vacation Ownership had developed
or acquired more than 160 vacation ownership
resorts throughout the United States, Canada,
Mexico, the Caribbean and the South Pacific
that represent approximately 20,500 individual
vacation ownership units and more than 800,000
owners of vacation ownership interests.
Many of our brands have legacies in sustainability
practices that precede the formation of Wyndham
Worldwide. Landal GreenParks is one of the oldest
green brands in the Wyndham Worldwide portfolio.
Sustainability is a key element of their mission
statement; it is incorporated into their work flow
and touches upon the essence of how the parks
coexist in their natural environments. They have
implemented a 100-item green savings checklist
overseen by energy officers, use an E-view energy
management system, and help to preserve the
biodiversity of over 250,000 acres of parks
near Landal GreenParks in partnership with
Natuurmonumenten.
The Wyndham Hotel and Resorts brand developed
the Earth Smart linen re-use program in the
1980’s. This consumer linen reuse program is still
implemented today at properties throughout the
Wyndham Worldwide portfolio. The histories and
experience of these brands serve as the foundation
for the current and on-going efforts of the Wyndham
Green program.
9
Wyndham Worldwide at a Glance* (please see
page 40 of our Form 10K for external reporting
metrics and footnotes)
During 2010, we derived 74% of our revenues in
the U.S. and 26% internationally. Approximately
60% of our revenues come from fees that we
receive in exchange for providing services. We
refer to the businesses that generate these fees
as our “fee-for-service” businesses.
Source: 10K 2010
Strategic PrioritiesB
Our mission is to be the global leader in travel
accommodations and welcoming our guests
to iconic brands and vacation destinations
through our signature “Count On Me!” service.
Our strategies to achieve these objectives are to:
• Increase market share by delivering excellent
service to drive business customer, individual
consumer and associate satisfaction.
• Grow cash flow and operating margins
through superior execution in all of our
businesses.
• Rebalance the Wyndham Worldwide portfolio
to emphasize our fee-for-service business
models.
• Attract, retain and develop human capital
across our organization.
• Support and promote Wyndham Green
and Wyndham Diversity initiatives.
$3.85 Billion
$3.75 BillionNet Revenues
$2.95 Billion
$2.92 BillionOperating Expenses
$9.42 Billion
$9.35 BillionTotal Assets
26,400
24,600Employees
612,700
597,700Number of hotel rooms
3,753,000
3,782,000Vacation Exchange & RentalsAverage Number of Members
$1.46 Billion
$1.32 BillionGross Vacation Ownership
Interest Sales
2010
2009
7,210
As of 12/31/2010
As of 12/31/2009
7,114Hotels
* As of March 31, 2011
7,190*
7,110
609,600*
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Service Fees & Membership
Franchise Fees
Consumer Financing
Other
VOI Sales
44%
12%
28%
11%5%
Wyndham Worldwide at a Glance
2010 REVENUES BY TYPE**
2010 NET REVENUES BY REGIONS**(In millions)
B
U.S.
Canada
Europe/Middle East/Africa
Asia/Pacific
Latin/South America
Total
REGIONAL BREAKDOWN (HOTELS)*
REGION 2011
5,880
468
354
386
102
7,190
* As of March 31, 2011 ** As of December 31, 2010
Service & Membership Fees
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As the world’s largest hotel company, Wyndham
Hotel Group works to engage with its key customer
base of independent hotel owners and operators
in developing and sharing sustainability best
practices. Since the majority of branded properties
are not directly managed by Wyndham Hotel
Group, and the operational processes of reducing
consumption and impact vary by property, an
important component of Wyndham Green continues
to be active communication to this important
stakeholder group.
Hotel owners are represented on the Wyndham
Green Council to develop and share best practices,
and hotel management teams are offered ongoing
education on sustainable development, outlining
A history of innovation at Wyndham
Hotel Group includes the development
of the Women on Their Way program in
1995. Recognizing the importance of and
embracing female travelers, the Women on
Their Way program has grown and expanded
into the industry’s leading female traveler
resource.
Wyndham Hotel GroupB
Wyndham Hotel Group By The Numbers
Approximately 7,190 franchised hotels and 609,600 hotel rooms worldwide.
Wyndham Hotel Group franchised brands represent nearly 10%* of U.S. hotel room
inventory and operates one of the industry’s largest loyalty programs**, Wyndham Rewards.
* As of December 31, 2010 ** Based on the number of participating properties as of December 31, 2010
the business benefits and practical applications
at the property-level. Together, Wyndham Green
and Wyndham Hotel Group have developed
a series of sustainable guidelines that provide
economic and environmental benefits.
With thousands of affiliated hotels, the main focus
for Wyndham Hotel Group has been on energy
efficiency, with programs on lighting efficiency
and linen re-use to reduce water and energy usage.
We continue to communicate with franchisee
owners in order to keep developing and improving
sustainability standards that meet the evolving
needs of hotel owners and their management
teams.
12
From the time that RCI invented the concept of
vacation exchange and revolutionized the time-
share industry more than 35 years ago, innovation
has been at the core of Wyndham Exchange &
Rentals. Today, the company continues its innovative
spirit by constantly working to improve member
engagement and increase value for its customers.
In fact, this past March RCI received the prestigious
American Resort Development Association
Circle of Excellence (ACE) Innovator Award from
the American Resort Development Association
(ARDA) for its efforts to transform the vacation
exchange experience for timeshare owners.
Wyndham Exchange & Rentals applies that same
passion for innovation when it comes to sustain-
ability. As a worldwide leader of vacation exchange
and serviced vacation rentals, the business unit
encourages its associates, clients, members and
customers to join in its green initiatives. In January
Wyndham Exchange & Rentals B
2009, Wyndham Exchange & Rentals was the first
Wyndham business unit to form a global green
council to develop guidelines, best practices and
programs to help support environmental sustain-
ability through education, conservation, recycling
and recognition. Some of the accomplishments of
the green council include:
• RCI publications produced in North America are
now printed on Forest Stewardship Council (FSC)
certified paper, while the resort directory in Asia
is now published on a CD instead of in print.
• RCI member confirmations and notifications are
now sent via e-mail (where an e-mail address is
available) instead of postal mail in most cases,
eliminating the need for millions of sheets of
paper each year.
• Associates in Latin America have taken part
in reforestation efforts by actively working to
collect and germinate seedlings from various
types of trees such as apple, guava, peach,
lemon or orange.
• Wyndham Exchange & Rentals created “The
Caught Green Handed” award to recognize
associates doing something “green” such as
car-pooling, riding a bike to work or using
a coffee mug as opposed to a paper cup.
• In 2010, RCI Pacific launched the “Go Green”
Awards, the first eco-resort certification program
to recognize affiliated resorts for outstanding
green practices. Plans for similar award programs
are now under way in Europe and U.S./Canada,
and will eventually be launched globally.
Wyndham Exchange & Rentals By The Numbers
Industry leading vacation exchange with 3.8 million members worldwide.
Approximately 97,000 vacation properties located in nearly 100 countries.
Innovation is at the core of
Wyndham Exchange & Rentals and
its RCI brand which invented the concept of
vacation timeshare exchange over 35 years
ago. Today, RCI is the global leader in vacation
exchange, and through its innovative spirit,
has continued to improve member engagement
and increase value for its customers. RCI
received the American Resort Development
Association Circle of Excellence (ACE) Innovator
Award for its RCI Weeks Program, which
transformed the vacation exchange experience
for timeshare owners.
13
Wyndham Vacation OwnershipB
The vacation ownership model supports the
environment by providing a viable sustainable
alternative to individual second vacation homes.
A consolidated vacation timeshare location is
a more efficient use of building materials and
operating expenses. Additionally, with ownership
and marketing by the developer, there is a greater
increase in occupancy and use of the resort, versus
second homes that often sit idle.
Wyndham Vacation Ownership facilities maintain
compliance with environmental, health, and safety
codes and regulations. This singular management of
many properties ensures a higher rate of regulation
compliance compared to hundreds of individual
and disparate properties and management.
In addition to the overall management, each
vacation ownership facility has a large and diverse
owner constituency, who are engaged and
encouraged to collaborate with resort management
to reduce environmental impact and increase
awareness of sustainability strategies.
Wyndham Vacation Ownership is an industry
leader, being one of the first to develop a green
certification program for their resorts focused
on sustainability. For the last three years, this
program has developed practical solutions that
have made a positive economic and social impact.
This program, which was the first of its kind in the
industry, received an ARDY Award from the American
Resort Development Association (ARDA) for
Green Sustainability within a Company.
Innovation can take shape in any
number of ways. At Wyndham
Vacation Ownership, innovative thinking
led to the development of a new business
model called, Wyndham Asset Affiliation
Model, known as “WAAM.” This fee-for-
service timeshare sales model is designed
to capitalize on the large quantity of newly
developed, nearly completed or recently
finished condominium or hotel inventory
within the current real estate market without
assuming the significant cost that accompanies
new construction. This business model offers
turn-key solutions for developers or banks
in possession of newly developed inventory,
which we sell for a fee through our extensive
sales and marketing channels.
The business model also enables Wyndham
Vacation Ownership to conserve resources
by redeveloping existing land and buildings
into timeshare assets.
Wyndham Vacation Ownership By The Numbers:
The industry and timeshare ownership market leader, with more than 160 vacation ownership resorts serving
nearly 815,000 owners throughout United States, Canada, Mexico, the Caribbean and the South Pacific.
14
In 2006, as Wyndham Worldwide was preparing
to spin from Cendant Corporation, the Chairman
and CEO, Stephen P. Holmes, had the unique
opportunity to reflect on what was important to
him as a leader and what values he thought would
build a strong foundation for the newly formed
company. Steve’s vision is reflected in the Core
Values of Wyndham Worldwide:
• Act with integrity in all that we do: Without
integrity, the foundations of business and life
crumble.
• Respect everyone, everywhere: Diversity and
inclusion are viewed together at Wyndham
Worldwide. Being inclusive expands our horizons
and our society.
• Provide individual opportunity and account-
ability: As leaders, we need to actively include
diversity in our thought process.
• Improve our customers’ lives: Whether we are
helping our hotel franchisees or resort affiliates
with their businesses or creating memorable
experiences for the guests visiting our properties
– we strive to improve their lives through their
interaction with us.
• Support our communities: As a large company,
we provide employment that helps out the
communities in which we operate. But the
Wyndham philosophy is that is not enough.
We need to give back to our communities to
improve the world around us. We have created
the Wishes by Wyndham program which
embodies our philanthropic donations including
the use of our time to help others.
Board of Directors
Our Board of Directors is comprised of seven
members, six of whom are independent directors,
as defined by the rules of the New York Stock
Exchange. Our independent directors bring experi-
ence, oversight and expertise from outside the
company and our industry, with the Chairman and
CEO providing company-specific experience and
expertise. Stephen P. Holmes is Chairman of the
Board and Chief Executive Officer of Wyndham
Worldwide. Our board believes that the combined
role of Chairman and CEO promotes strategy
development and execution, and facilitates
information flow between management and
the board, all of which are essential to effective
governance.
At Wyndham Worldwide, diversity is a fundamental
value of how we do business, and the composition
of our Board of Directors reflects that philosophy.
Our board has Caribbean American, Hispanic and
female representation. The Board committees
study and consider key issues in depth and bring
recommendations to the full Board. The Board
committees consist of: Audit, Compensation,
Executive and Corporate Governance. As part of
the Corporate Governance Board, areas of focus
include our carbon footprint, sustainability goals
and compliance.
Governance & Board of Directors B
Board of Directors: Michael H. Wargotz, Myra J. Biblowit,
James E. Buckman, Stephen P. Holmes, Brian Mulroney,
Pauline D. E. Richards, George Herrera
15
Wyndham Worldwide’s Corporate Governance
mechanisms are structured to ensure the integrity
of our Core Values. The Board of Directors,
through the Corporate Governance Committee
oversees, and is updated about the performance
and compliance of the Wyndham Green and
Corporate Social Responsibility programs.
Chairman and CEO Stephen P. Holmes and the
Right Honourable Brian Mulroney are members of
the committee and provide input into the strategy
and direction of the program. The Chief Human
Resources Officer attends the Corporate Governance
Committee and it is led by our Executive Vice
President and General Counsel. The Vice Presi-
dent of Sustainability oversees the sustainability
department, and reports into the Chief Human
Resources Officer.
The Wyndham Green Council has a Sustainability
Leadership Council that includes key Executive
Officers such as the Chief Human Resources
Officer for Wyndham Worldwide, and CEOs as
well as Senior Leadership members in the business
units and representatives from core functional
areas. They develop and implement the Wyndham
Green Strategic Plan with over 200 members of
the Global Green Council worldwide. They also
work with external stakeholders like franchise to
help develop and implement programs.
Our Codes of Conduct hold Wyndham employees
and Board of Directors accountable for acting
ethically and with integrity as we continue to roll
out our sustainability program globally.
The Sustainability Department oversees the development of policies and strategies. Its key
role is to share best practices, facilitate and coordinate initiatives across the enterprise
and build and develop internal and external resources. The department also oversees the
tracking and measuring of the carbon footprint, legislative compliance and communication/
reporting of the program.
Governance (continued)B
16
Ethical Conduct and Compliance
Wyndham Worldwide continues to achieve success
not only for what we do, but how we do it. The
dedicated efforts of associates at every level of our
company who embody our culture of responsible
and ethical practices reflect the strong values that
guide our company.
Our approach to ethical practices begins with our
Chairman and CEO, and cascades throughout the
company. The Business Principles, the company’s
Code of Conduct and Ethics, provides guidance
on ethical issues and promotes a lawful and
ethical business environment for Wyndham and
its employees.
As a result of our governance and ethics efforts,
Wyndham Worldwide has been listed in Ethisphere
Institute’s 2010 and 2011 List of the World’s Most
Ethical Companies. The designation is awarded
to companies that have demonstrated leading
ethics and compliance programs compared to
industry peers.
Compliance: As Wyndham Worldwide employs
people and conducts business all around the
world, our operations are also subject to many
different laws, customs, and cultures. All associates
are required to obey the law and comply with
specific standards relating to legal obligations,
ethics, and business conduct.
Wyndham Worldwide maintains ongoing account-
ability process and procedures to monitor and
report on compliance with these directives. In
addition, stakeholders such as franchisees, resort
developers, and supply chain vendors, are also
required to operate in a manner which is compliant
with all applicable laws and subject to certain
operating standards.
Our ethical behavior takes precedence over profits,
sales or other such standards of success. Toward
that end:
1. We are committed to ensuring that we are
law-abiding citizens of any country in which
we operate and will not intrude into the political
affairs of any country, nor cause or permit any
employee to take any action that would knowingly
result in the violation of any laws or regulations;
2. We recognize that each one of us is responsible
and accountable for maintaining an adequate
system of internal controls over all areas of our
own responsibility;
3. We recognize that each one of us occupies a
position of trust with the Company and, as such,
has a duty of loyalty to the Company. We each
must therefore ensure that we are free from the
influence of any potential or actual conflicting
interests when we represent or act on behalf of
the Company.
For all of our associates, including our Directors,
to carry out our above commitments, the Business
Principles sets forth policies and procedures
concerning material aspects of compliance and
ethics. Topics range from Employee Responsibilities,
Open Door Communications, Health and Safety,
Workplace Violence, Protecting Our Information,
records and systems, to Antitrust, Intellectual
Property and Community Service. Wyndham
Worldwide delivers training in support of its
Ethics and Compliance programs in a variety
of formats tailored to its audience and business
needs. In addition to instructor led sessions
organized for programs, Wyndham Worldwide
has formalized its training schedule for associates
on ethical topics. For more information, see our
Compliance and Ethics Training Plan, and our
Business Principles.
Ethical ConductB
17
In 2007, the Wyndham Worldwide Board of
Directors adopted a Human Rights Policy State-
ment. Our view on human rights reflects the
Company’s commitment to conduct its business
in a manner consistent with these principles and
to protect human rights within the Company’s
sphere of influence. In addition, the Company’s
core values work to further develop its culture
as one committed ethical business practices and
good corporate citizenship.
Protection of the Rights of Children
Wyndham Worldwide condemns all forms of
exploitation of children. The Company does not
recruit child labor, and supports the elimination
of exploitive child labor. Wyndham Worldwide
also is supportive of laws duly enacted to prevent
and punish the crime of sexual exploitation of
children. Wyndham Worldwide will cooperate with
law enforcement authorities to address any such
instances of exploitation of which the Company
becomes aware.
Protection of the Rights of Employees
Wyndham Worldwide acknowledges the human
rights of its employees throughout the globe and
endeavors to provide a safe and healthy working
environment for all of its employees. Wyndham
Worldwide supports the elimination of all forms of
forced, bonded or compulsory labor, the freedom
of association and the right to choose a collective
bargaining representative, if desired.
Wyndham Worldwide further supports and
upholds the elimination of discriminatory practices
with respect to employment and occupation, and
promotes and embraces diversity in all aspects
of its business operations. Wyndham Worldwide
is an equal opportunity employer and does not
discriminate either directly or indirectly against
employees or prospective employees on the basis
of race, color, religion, sex, sexual preference/
orientation, citizenship, marital status, veteran
status, national origin, age or disability, or against
any other protection established by applicable law
or regulation.
Human RightsB
The Company embraces the unique combination
of talents, experiences and perspectives of each
employee, making its success possible.
More information about our governance committees,
policies, and codes of conduct are available on our
Investor Relations section of our
www.wyndhamworldwide.com website.
18
Our Values, Policy and Sustainability StrategiesB
At Wyndham Worldwide, our values drive our
strategies. With values that include improving our
customer’s lives, supporting our communities,
and improving the world around us, Wyndham
Green is among the top five strategic priorities
for the Company today. Advanced by a dedicated
department focused on global sustainability
across the organization, the Wyndham Green
Policy serves as the foundation of the Company’s
global sustainability efforts, which are focused
on delivering a “triple bottom line” benefitting
people, profits and the planet.
This report illustrates our alignment of driving
financial capital and how we do business, driving
natural capital in improving our environment, and
driving human capital to benefit our stakeholders
and communities.
The Wyndham Worldwide Corporate Social
Responsibility efforts focus on key strategic
programs that include diversity, Corporate
Giving, and providing an exceptional environment
for associates to achieve their personal and
professional goals. We educate, train and
communicate with our partners to drive value
not only for us but also for them.
WYNDHAM GREEN SUSTAINABILITY POLICY
Wyndham Worldwide is committed to sustainability, which by definition means meeting the
needs of the present without compromising the ability of future generations to meet their
own needs. We understand the impact our Company has on the natural resources of the earth.
The core values at Wyndham Worldwide include our commitment to conserve resources, preserve
natural habitats and prevent pollution, to act with integrity and improve our customers’ lives, and
to support the communities around the world in which we work, live and play.
Wyndham Green supports those values by delivering Triple Bottom Line benefits by focusing on
the following:
People (Human Capital): Treating our associates and communities fairly, as well as saving the
environment and improving health with clean air and water.
Profits (Financial Capital): Implementing innovative programs and practices that reduce energy
and in turn expenses, or generate new revenues from sustainable products and services.
Planet (Natural Capital): Conserving the earth’s resources and our natural environment by
recycling, reusing and reducing the consumption of resources.
19
Wyndham Green Sustainability FrameworkB
Wyndham’sSustainability
Strategy
Wyndham’sSustainability
Focus
Wyndham’sSustainability
Vision
Wyndham’sTop 5 Business
Strategies
Wyndham’sCore Values
ACT WITHINTEGRITY
ENERGY CONSERVATION RECYCLING/REUSE WATER CONSERVATIONINNOVATION EDUCATION COMMUNITY
Increase Market Share By Delivering Count On Me! Service To Drive Customer, Consumer and Associate SatisfactionGrow Cash Flow And Operating Margins Through Superior Execution in All of Our Businesses
Rebalance the Wyndham Worldwide Portfolio to Emphasize Our Fee-for-Service Business ModelsAttract, Retain and Develop Human Capital Across Our Organization
Support and Promote Wyndham Green and Wyndham Diversity Initiative
Drive sustainable value to our associates, consumers, customers and shareholders by delivering economicand social benefits while protecting and enhancing our environment for current and future generations
RESPECTEVERYONE
EVERYWHERE
PROVIDEINDIVIDUAL
OPPORTUNITY &ACCESSIBILITY
IMPROVECUSTOMER’S
LIVES
SUPPORTOUR
COMMUNITIES
• Working with our employees, customers, shareholders and local communities to minimize
our environmental impact and improve our communities.
• Developing best practices in programs, products and services.
• Setting environmental impact targets and measuring performance.
• Complying with local, state and federal environmental laws.
Wyndham’sSustainability
Strategy
Wyndham’sSustainability
Focus
Wyndham’sSustainability
Vision
Wyndham’sTop 5 Business
Strategies
Wyndham’sCore Values
ACT WITHINTEGRITY
ENERGY CONSERVATION RECYCLING/REUSE WATER CONSERVATIONINNOVATION EDUCATION COMMUNITY
Increase Market Share By Delivering Count On Me! Service To Drive Customer, Consumer and Associate SatisfactionGrow Cash Flow And Operating Margins Through Superior Execution in All of Our Businesses
Rebalance the Wyndham Worldwide Portfolio to Emphasize Our Fee-for-Service Business ModelsAttract, Retain and Develop Human Capital Across Our Organization
Support and Promote Wyndham Green and Wyndham Diversity Initiative
Drive sustainable value to our associates, consumers, customers and shareholders by delivering economicand social benefits while protecting and enhancing our environment for current and future generations
RESPECTEVERYONE
EVERYWHERE
PROVIDEINDIVIDUAL
OPPORTUNITY &ACCESSIBILITY
IMPROVECUSTOMER’S
LIVES
SUPPORTOUR
COMMUNITIES
• Working with our employees, customers, shareholders and local communities to minimize
our environmental impact and improve our communities.
• Developing best practices in programs, products and services.
• Setting environmental impact targets and measuring performance.
• Complying with local, state and federal environmental laws.
20
As a global public company with operations in over
100 countries, there are numerous key stakeholder
and constituency groups driving the continued
success of Wyndham Worldwide. We define our
stakeholders as those who play an integral part in
the existence of our business, including:
• Shareholders
• Associates
• Customers:
- Franchise Owners
- Timeshare Owners
- Suppliers
- Guests
- Global Industry and Policy Partners
Our stakeholders, such as shareholders, associates,
and supply chain partners play an important and
distinct role in the advancement and operations of
our company, and as such, are significant drivers
of our sustainability program. Our diversified
business model also provides our business units
with a unique set of core customers and stake-
holders.
The vast majority of the hotel properties that are
associated with the Wyndham Hotel Group are
independently owned and operated by franchise
owners and hotel development companies. With
responsibility for the daily management and
overall facility operations, these valued customers
are critical to the continued success of our busi-
ness, and play a role in driving the strategy and
direction of our global sustainability efforts. The
DRIVING STAKEHOLDER VALUE
C
collaborative efforts and continued engagement of
our franchise owners is an important distinction for
the Wyndham Green program.
With two core businesses encompassing timeshare
exchange and vacation rentals, Wyndham Exchange
& Rentals has a wide range of stakeholders, including
associates, developers, property owners, members
and guests. Wyndham Exchange & Rentals maintains
a number of educational and recognition programs
to illustrate the benefits of sustainability and
engages its associates and business partners in
its green initiatives.
Wyndham Vacation Ownership is the market
leader in timeshare resorts, with our timeshare
owners as our key stakeholders. Owners are pro-
vided sustainability education, and kept apprised
of Wyndham Green initiatives through regular
communications and at annual owner meetings.
For example, Wyndham Vacation Ownership
properties each have environmental programs,
and together, have partnered with the Arbor Day
Wingate By Wyndham, Henderson, Nevada
21
Foundation to educate the families and their
children about biodiversity and conserving our
rain forests.
With operations in over 100 countries, Wyndham
Worldwide is an industry leader and global corporate
citizen maintaining important relationships with
industry, government, and community and civic
organizations around the world. These relationships
further connect and integrate our businesses in
the communities where they operate, allowing
the Company to play a role in improving the lives
of those we serve, and drive local and global
commerce, hospitality, and social policy.
Our stakeholders consist not only of the associates
we employ, but also our customers. Wyndham
Worldwide customers include timeshare owners,
franchisees and developers as well as the guests
that stay in our properties. We also work with
external customers such as academic institutions,
governments and NGOs. Finally, our shareholders
keep us focused to make a difference and drive
for results. Our stakeholders have been an integral
partner in helping us develop and implement
the Wyndham Green program. Progress of our
work with stakeholders these past two years is
outlined below.
Driving Stakeholder ValueC
• Caught Green Handed
• Investors
• Governance
Committee
• Board of Directors
• Sustainability
Reporting
• Wyndham Worldwide
Silver LEED Certification
• Associates
• United States Green Building Council
• American Hotel Lodging Association
• International Tourism Partnership
• Environmental Protection
Agency
• World Travel and
Tourism Council
• Government
• Franchisees
• Guests
• Timeshare Owners
• Developers
• Women On Their Way
• Count on Me!
• Wishes by Wyndham
• Career Management
• Wyndham Diversity
• Be Well Health and Wellness
• Sustainability 101 Training
• Wyndham Green Council
22
Stakeholder ChartC
STAKEHOLDERGROUP
Associates
Shareholders
Customers -
Owners and
Franchisees
• Educate our associates about sustainable development
• Provide practical tools and programs for employee involvement
• Stimulate employee involvement and spread enthusiasm
• Demonstrate Wyndham Green’s top-down and grassroots
approaches to sustainability
• Provide mechanisms for informing and influencing shareholders
about sustainability
• Gain buy-in on best practices where the Company does not have
operational control
• Demonstrate the ROI of initiatives that require capital expenditures
• Stimulate stakeholder involvement and spread enthusiasm
• Wyndham Green Council – Our Council was structured to train, educate, track
and motivate our associates to develop and implement innovative solutions
around the world.
• The “Caught Green Handed” program recognizes associates who have
provided triple bottom line benefits within the Wyndham Rental &
Exchange and Wyndham Vacation Ownership businesses.
• Sustainability 101 Training – this learning module educates associates on the
basics about a carbon footprint and outlines proven business practices currently
being implemented in Wyndham Worldwide locations around the world.
• Education – over 20,000 worldwide associates have been trained in 2009/2010
through various initiatives run by the Wyndham Green Council.
• Other programs that drive value to our human capital include: Count on Me!
service culture, Be Well Health and Wellness programs, Wyndham Diversity,
Leadership and Career Management and Training, Wishes by Wyndham
charitable efforts and University Relations.
• Governance of the program through the participation of the Global Green
Council Senior Leadership team and the Corporate Governance Committee.
• The Global Best Practices document was distributed to highlight progress
and program success. The first GRI Sustainability Report demonstrates
the on-going commitment to track and measure Wyndham Worldwide’s
environmental footprint.
• This past year, Wyndham Worldwide received Leadership in Energy and
Environmental Design (LEED) Silver Interior Certification from the
U.S. Green Building Council (USGBC) for the new 250,000 square foot
Corporate Headquarters located in Parsippany, New Jersey. Wyndham
Worldwide was awarded the “Green Pioneer” award from ConEdison
Solutions for purchasing 100% of the buildings’ electricity from wind
power generation.
• The Eco-Resort recognition in Australia, began by Wyndham Exchange
and Rentals to drive sustainable practices in resort development, is one
of the first in the industry.
• To date, Wyndham Hotel Group affiliated with over 350 sites worldwide that
have received state, national or global certification such as Green Key, Green
Globe, LEED and others.
CHALLENGES & OPPORTUNITIES PROGRESS
23
STAKEHOLDERGROUP
CHALLENGES & OPPORTUNITIES PROGRESS
Customers -
Guests
Customers -
Owners and
Franchisees
(con’t)
Customers -
Suppliers
Customers -
Timeshare Owners
• Educate and motivate guests about their role in reducing
environmental impacts during their stay
• Leverage the Company’s expertise to help guests to be more
sustainable even after their hotel stay
(con’t)
• Improve practices related to sustainable sourcing
• Work with suppliers to develop more environmentally friendly,
diverse and socially responsible products
• Educate and motivate owners about their role in reducing
environmental impacts
• Provide measurable performance mechanisms for timeshare
owners to improve the energy efficiency and reduce the
environmental impact of their homes
• Earth Smart and other Re-linen programs have been rolled out across 90%
of the Wyndham Hotel Group global franchise and managed hotel portfolio.
• Wyndham Green’s Program for Kids was designed to teach children
about the environment and how they can positively impact the world
around them.
• The Green Supplier Survey was created to identify eco-products, services
and vendors with whom Wyndham Worldwide can partner.
• The Green Supplier Program was implemented, offering sustainable products,
services and programs to those within the Wyndham Worldwide family.
• The Wyndham Supplier diversity program offers certified minority, women-
owned and other diverse groups the opportunity to seek potential business
and add value in cost, quality or revenues.
• Sustainable practices were included in the Home Owners’ Association training
and education initiatives during the annual meetings.
• Wyndham Vacation Ownership received the ARDY Award from the
American Resort Development Association (ARDA) for a Green
Sustainable Company program for their development of a green
certification program, one of the first of its kind focused on sustainability
in the industry. Almost 100% of all Wyndham Vacation Ownership resorts
have received internal certification from installation of energy efficient
lights, water efficient fixtures and using green cleaning supplies and
eco-friendly laundry detergents. As of today, more than 20 resorts have
received state green certification.
• The Wyndham Worldwide vice president of Sustainability led a panel at
the 2010 ARDA Annual Conference to highlight the business benefits of
sustainable practices.
Stakeholder Chart (continued)C
• The Green Franchisee Advisory Board was formed in 2010 as a cross-brand
team of 12 members where both brand owners and general managers
showcase, test and share best practices to advance sustainability in the
hotel group portfolio.
• The Wyndham Hotel Group 2010 Global Conference offered various training
and educational workshops about the Wyndham Green Program, impacting
almost 6,000 franchisees. The Champions of Green Panel was a group of
franchisees that shared experiences on implementing sustainable practices
at their properties.
24
STAKEHOLDERGROUP
• World Travel and Tourism Council – Wyndham Worldwide contributed to the
development of Leading the Challenge on Climate Change, which outlines
global policies for the travel and tourism industry.
• World Business Summit – Wyndham Worldwide participated in the development
of the global travel and tourism policy and initiatives outlined in
The Copenhagen Call.
• International Tourism Partnership – The Company participated in the rollout
of global resources such as the Environmental Management for Hotels,
Sustainable Hotel Siting, Design and Construction, Going Green Guide and
ongoing development of best practices for the industry.
• In 2010 Wyndham Worldwide joined The Clinton Global Initiative (CGI),
with leaders from all sectors of society to discuss and make commitments
to action on global issues of pressing concern.
• U.S. Green Building Council (USGBC) – The Company participated in the
development of the Hospitality Existing Building program and hosted the
New Jersey Green Gala at Wyndham’s corporate headquarters. The Wyndham
Worldwide VP of Sustainability serves on the board for the USGBC of NJ and
heads the hospitality committee.
• American Hotel Lodging Association – The Wyndham Worldwide VP of
Sustainability chairs the Environmental and Engineering Committee and
participates in the Green Task Force outlining industry best practices such
as the AHLA Green Guidelines.
• Environmental Protection Agency – Wyndham Worldwide participates in the
Energy Star portfolio program and trained over 600 hotels about the EPA
Portfolio Manager program in North America.
• Academic Institutions – The Company has active partnerships and involvement
with Cornell University, Fairleigh Dickinson, Wharton and The University of
Pennsylvania, Cambridge Climate Leaders and Harvard focusing on Sustain-
ability Roundtables, panels and research related to sustainability and other
leadership and educational programs. NGOs – In 2010 Wyndham Worldwide
supported organizations such as the Plastic Free Ocean and the Arbor Day
Foundation. The Company offers Arbor Day Specialty Coffee in over 130
Wyndham Vacation Ownership Resorts. This is shade-grown coffee grown
under tropical rainforests by local farm cooperatives in Peru and is Rain
Forest Alliance Certified. Wyndham Worldwide has made a commitment
to use 200,000 pounds of this coffee for the next several years.
CHALLENGES & OPPORTUNITIES PROGRESS
Customers -
Global Partners
• Encourage participation in the industry’s activities to promote
sustainability
• Engage academic institutions to conduct further research in
sustainable hospitality
Stakeholder Chart (continued)C
25
Wyndham Green Program
Driving natural capital and improving our environ-
ment physically and socially is a key focus of the
Wyndham Green program. Wyndham Worldwide
initiated Wyndham Green as a strategic priority
after assessing global trends, analyzing stake-
holder impacts, and identifying opportunities
to develop innovative solutions aligned with the
Company’s core values. As one of the top five
strategic priorities for Wyndham Worldwide,
the Wyndham Green program is led by a Global
Green Council and overseen by the Sustainability
Department within the Corporate Services Group.
Through Wyndham Green, the department provides
information and policies to implement the sustain-
ability strategic plans and programs. Today the
Wyndham Green program spans many countries
and touches stakeholders both internally and
externally through innovation, ongoing training,
education and communication.
Climate Change, Resource Scarcity, and the
Travel and Tourism Industry
Travel and tourism is one of the largest industries
in the world. In 2010, the travel and tourism
economy accounted for 9.2 percent of global GDP
and provided 235 million jobs, or 8.1 percent of
global employment, according to the World Travel
& Tourism Council (WTTC). As a major hospitality
company in the travel and tourism industry,
Wyndham Worldwide contributes to these effects
by operating lodging facilities or buildings and
D
uses transportation and products to provide
services. These sectors emit greenhouse gases
that contribute to global warming and climate
change. A key driver is population growth, causing
resource scarcity and in turn, advocacy impacting
the environment.
Climate change and resource scarcity may present
the following risks to our businesses:
• Increased natural disasters in areas where we
operate our properties and franchise our brands
• Rising costs of fuel, energy, and water
• Reduced travel from increasing costs to consum-
ers, and natural disasters affecting availability
• Increased regulatory legislation which may inhibit
growth and negatively impact operational profit-
ability under current business practices
The Wyndham Green sustainability program
enables the Company to evaluate risks, educate
key stakeholders and track our progress. Wyndham
Worldwide has worked with WTTC since 2008
to define the policies and goals for the industry
by participating in the development of the report
Leading the Challenge on Climate Change, which
outlines policies and goals for the travel and tourism
industry. The report was launched in February
2009 and has since been communicated to
policymakers at all levels, including the United
Nations Framework Convention on Climate
Change (UNFCCC) and the wider industry. The
DRIVING NATURAL CAPITAL —
ENVIRONMENT
26
The Company has also participated in Cambridge’s
Programme for Sustainability Leadership to further
provide input into policies, and participated at the
Copenhagen Summit. Wyndham Worldwide has
also participated in summits in new emerging
markets like China and Dubai to share best practices
and guidance about climate change and the
benefits of sustainability. Furthermore, the Vice
President of Sustainability and Innovation for
Wyndham chairs the Environmental and Engineering
Committee for the American Hotel Lodging
Association and also participates in the Green
Task force where they have developed industry
guidelines and participated with various nonprofit,
government and hospitality stakeholders to
support and develop policies and initiatives for
the industry. Further, the company has also
participated in research, roundtables and meetings
with institutions like Cornell University, Fairleigh
Dickinson, and U.S. Government Agencies.
Wyndham Worldwide is an active member of
International Tourism Partnership (ITP) and the
United States Green Building Council (USGBC)
where we work in partnership with stakeholders
to discuss and outline sustainable solutions and
metrics for the industry.
Education about climate change is offered to
associates worldwide and includes global best
practices to facilitate the implementation of
the program. The focus on climate change,
throughout the organization, both internally and
externally, seeks to provide solutions and programs
to move the industry forward.
Driving Natural Capital – EnvironmentD
27
Global Green CouncilD
The Wyndham Green Council has representatives
from across the Company, including Wyndham
Worldwide Corporate Services and all of the
business units. The Green Council is comprised
of over 200 associates from cross-functional
departments in each business unit in over 20
countries. The goals of this global collaboration
and integration are to achieve results, both locally
and globally, through recognized best practices
to drive end results.
Each business unit has a dedicated plan specific to
their operations while also aligned with the overall
Wyndham Green global
program. Innovations,
experiences, and best
practices are regularly
shared across the
Company, and published
annually in the Global Best
Practices document
to communicate results.
28
Project Profile
16% energy savings - lighting
18% energy savings - HVAc
74% energy Star equipment & Appliances
25% less water use
88% of construction waste diverted from the landfill
WyndHAm WorldWide HeAdquArterS PArSiPPAny, neW jerSey
leed ® factsWyndham Worldwide inc.HeadquartersParsippany, new jersey
leed commercial interiorscertification awarded january 8, 2010
Silver 27*
Sustainable Sites 2/7
Water efficiency 1/2
energy & Atmosphere 5/14
materials & resources 6/14
indoor environmental quality 9/17
innovation & design 4/5
*Out of a possible 59 points
Global Green CouncilD
Buildings and Facilities
Led by the corporate real estate team,
Wyndham Worldwide “walks the talk” when
it comes to sustainable facilities. The team
focuses not only on the six core strategies of energy
and water conservation but also on recycling
and reusing resources as well as focusing on our
communities, education and driving innovation.
They developed the corporate headquarters
according to LEED standards and received
commercial interior Silver LEED certification.
WYNDHAM WORLDWIDE HEADqUARTERS
LEED STRATEGIES & RESULTS
• Water-efficient plumbing fixtures - 25% less
water used
• Construction waste management - 88%
diverted from landfill
• Energy performance exceeding ASHRAE
requirements - 16% energy savings lighting,
17% energy savings
• HVAC, 74% Energy Star equipment and
appliances
• Recycled content in suspended ceilings, carpet,
metal studs, sheet rock, furniture case goods,
seating, particle board, and wood doors
• Low-emitting materials such as paints, sealants,
carpets, and composite wood, system furniture
and seating
• Third party commissioning of critical building
systems
• On-site storage and collection of Recyclables
• Greenguard furniture specified throughout
the Facility
• Long term lease
• Irrigation system controls
• Regional materials including furniture case
goods, carpet, metal studs, paint, gypsum
ceiling tiles
• 100% Greenpower alternative fuel source
• Educational tours
• Site amenities reduce overall carbon footprint
The Company purchases 100% of its electricity
from wind power for their corporate headquarters.
In 2010, the corporate headquarter received the
Energy Star rating of 85 demonstrating operational
excellence and the Corporate Commitment award
from the USGBC of New Jersey for their good
works. Today associates, owners, developers and
investors have come to the corporate headquarters
and attended educational tours of the LEED-certified
facilities.
Wyndham Worldwide Headquarters - 22 Sylvan Way,
Parsippany, NJ
29
Examples of Driving Innovation Best PracticesD
Green Certification Driving Industry Innovation
Wyndham Vacation Ownership has taken the
leadership position in the industry by rolling out
over the last 2 years an internal certification program
across its over 160 resorts and touching almost
815,000 timeshare owners. This is one of the first
green certification programs focused on sustain-
ability in the industry that demonstrates how
timeshare facilities can implement a sustainability
program. The program not only focuses on reduction
of energy, water and waste but also programs that
involves owners and guests as well as using green
cleaning and laundry detergent products. To date
almost 100% of our over 160 resorts have received
certification.
Environmental Leadership Driving Brand Innovation
Started in 1954, Landal GreenParks is one of
Wyndham’s oldest green brands in Europe with
more than 70 holiday parks and almost 11,000
bungalows, villas and apartments in the Netherlands,
Germany, Belgium, Australia, Switzerland and the
Czech Republic. Sustainability is a key element
of their mission for their bungalows. Many of the
parks have renewable energy generated from
waste. They also use energy-efficient lighting
and management systems, as well as grey water
management at some of their facilities. They have
also partnered with Natuurmonumenten to maintain
the biodiversity of over 250,000 acres of wetlands
and estates.
Renewable Energy Driving Product Innovation
The Vineland Ramada Inn is one of the first in the
Wyndham Hotel Group family to use solar power
for its hotel. According to associates within the
hotel, the solar farm will generate approximately
620,620 kilowatts of power each year – enough
to power about 50 normal family households. In
addition to this, it also prevents the emission of
863,220 pounds of carbon, 4,717 pounds of sulfur
and 1,552 pounds of nitrogen.
Landal Esonstad in Anjum,
Province of Friesland, Netherlands
Ramada Plaza Hotel
Anaheim, California
Wyndham Vacation Resort Bonnet Creek,
Orlando, Florida
30
Wyndham Worldwide’s vast global footprint
allows the Company to play an important role in
reducing emissions and environmental impact in
communities around the world.
Wyndham Green works to continually reduce
the Company’s impact by focusing efforts and
developing solutions around the areas of Energy
Conservation, Recycle and Re-Use, Water Conser-
vation, Education, Community, and Innovation.
For more information about our initiatives that
we have implemented globally to reduce our
environmental footprint please see the Wyndham
worldwide Global Best Practices (GBP) brochure
at www.wyndhamgreen.com.
Energy Conservation
Wyndham Worldwide corporate offices around the globe are working together to reduce
energy consumption. Through increased awareness, innovation and teamwork we are
establishing initiatives targeting new, energy-saving alternatives.
Recycle and Re-Use
Offices worldwide are adapting green practices to reduce the amount of glass, paper
and plastic waste they generate, from substituting printed correspondence with e-mail,
to the addition of single-stream recycling bins, to using FSC-certified recycled paper.
Water Conservation
Each of the three branches of Wyndham Worldwide is addressing ways to reduce water
use throughout its brands and office buildings, by using products and implementing services
that promote cleaner water as well as more conservative and efficient consumption.
Education
Wyndham Worldwide’s corporate offices around the globe are educating staff on the
importance of green thinking. From informative newsletters to team-building to finding
alternative commuting solutions, Green Teams educate and inspire their fellow workers
to spread the word.
Community
From recycling programs, to purchasing organically grown products, to the construction
of a green headquarters building, the favorable impact of Wyndham Worldwide’s green
initiatives—and the positive example they set—reach far beyond the local level.
Innovation
From awareness programs, to nonpolluting heating fuel, Wyndham Worldwide employees
are developing and implementing innovative solutions that inspire others to do the same.
Environmental PerformanceD
31
Set Environmental Targets, Measuring
and Tracking Performance
The first step to reducing our environmental foot-
print is to measure impact. From there reductions
targets can be set and performance tracked. The
most material environmental aspects from opera-
tions are energy consumption and the resulting
greenhouse gas emissions, which were prioritized
in 2009. The Company therefore set out to understand
its global environmental footprint with the following
in mind:
Develop the Wyndham Green Toolbox
Eco-Software System
The Wyndham Green Toolbox Eco-Software is
a system developed by Wyndham Worldwide
in 2010 to manage the corporate sustainability
efforts in GHG emissions, energy, waste, and water.
Today the managed, owned and leased facilities
within the Wyndham Worldwide portfolio around
1. Environmental Performance – Targets and Goals D
OVERARCHING OBJECTIVES
quantify Wyndham’s global environmental footprint
for owned, managed, and leased properties.
Establish a baseline that can be improved over
time to generate cost savings and environmental
leadership.
Set a Corporate sustainability performance target
GOALS
Gather accurate and complete information
for global footprint.
Report a robust carbon footprint that
encompasses Scope 1 & 2.
Reduce CO2e by 20% by 2020 with interim
goal of 12% by 2016 by energy per square foot
using 2010 as a baseline.
the globe are participating in the use of the software.
The system has been developed to be flexible and
scale. It is available in 10 languages and currencies,
and provides weather normalization to allow
for comparisons among properties globally. The
Wyndham Green Toolbox is a single consistent
source of information and allows the Company
to track, measure and report on its global assets
around the world. The tool helps not only improve
the accuracy of the data but to quantify the results
in real time.
Measure the 2010 Environmental Footprint
Wyndham Worldwide is environmental footprint
has grown along with the expansion of our
businesses. At the same time the division has
begun to implement long term goals to reduce our
overall environmental footprint. Our long term goal
is to reduce our emissions by 20% by 2020, with
an interim goal of 12% by 2016 based on energy
efficiency.
Greenhouse Gas Emissions for Scope 1 and 2.
• The 2010 global carbon footprint is 398,385
metric tons of CO2e equivalent
• 15 metric tons of CO2e per employee
• .0098 metric tons of CO2e per square feet
Direct Scope 1 (MWH)**
Indirect Scope 2 (MWH)**
Total Energy (MWH)
Intensity by sq footage (MTCO2e/sq. ft.)
Direct Scope 1 MT CO2e
Indirect Scope 2 MT CO2e
Total
Water (Hotel Only in gallons)
Certified Facilities*
Renewable Energy Sites
INDICATOR 2010
ENVIRONMENTAL KEY PERFORMANCE INDICATORS
475,100
512,843
987,943
.0098
100,814
297,571
398,385
299,881,891
490
9
*(includes internal and external certification programs)
**(we estimate that over 95% of our energy comes from nonrenewable resources)
Wyndham Worldwide total energy in joules in scientific notation: Scope 1: 1.71036 x10^15 joules, Scope 2: 1.846238 x10^15 joules and Total: 3.556598x10^15 joules
32
The Wyndham Worldwide global footprint is driven by our facilities and 97% comes from electricity and natural gas/fuels. Focusing on our managed assets,
Wyndham Vacation Ownership with the timeshare resorts contributes 60% of the overall emissions followed by our hotels. Most of our business is in North
America and 77% of our carbon footprint comes from North America, followed by EMEA at 13%.
2010 Emissions by Business Unit (MTCO2e)2010 Emissions by Region (MTCO
2e)2010 Emissions by Type (MTCO
2e)
2. Environmental Performance – Global FootprintD
33
Continued development and success of the
Wyndham Green sustainability program is driven
by the Company’s stakeholders, whose ideas,
efforts, and passions are valued and supported
through a series of awareness initiatives,
educational programs, and recognition efforts.
Driving Value to Associates:
Sustainability 101 Training – Offered in 10
languages, Sustainability 101 is an online learning
module educating the basics of a carbon foot-
print, and outlining proven business practices
implemented throughout Wyndham Worldwide.
During the past years over 35% of our global
associates have been trained.
Education – Through high profile recognition of
key dates during the year, over 20,000 associates,
representing 76% of the global workforce, gained
awareness and insight on sustainability practices
during such events as Earth Hour, Earth Day,
Arbor Day, the Wyndham Worldwide Global
Green Day, and through new hire orientation
and the on-boarding program.
Wyndham Green Kids Program - designed to
engage our stakeholders and teach their
children about the environment, community,
and world. The program was developed to
educate families about caring for the planet
using the six core strategies. Wyndham
Green has partnered with the EPA and Energy
Star to bring awareness to the children about the
planet and the importance of sustainability.
Caught Green Handed - Wyndham Exchange &
Rentals initiated the Caught Green Handed
recognition program to acknowledge
associates who have made a contribution
to sustainability practices. The program
has been further adopted by Wyndham
Vacation Ownership.
3. Environmental Performance – Work With Our Associates & CustomersD
Driving Value to Customers:
Franchisees and Owners - At Wyndham Hotel
Group, the Green Franchisee Hotel Advisory
Board was formed in 2010. 12 cross-brand hotel
owners and general managers showcased and
shared green practices to advance sustainability
in the hotel group portfolio. A “Champions of
Green” peer panel for hotel franchisees was held
at the 2010 Wyndham Hotel Group Conference,
providing hotel owners and developers with
firsthand accounts from colleagues on implementing
sustainability initiatives.
WYNDHAM GREEN
KIDS
34
Wyndham Worldwide relies on strong, collaborative
supplier partnerships to provide goods and services
for use around the globe by our hotels, vacation
resorts, timeshare exchange affiliates, and for internal
consumption. Wyndham Worldwide’s Strategic
Sourcing department strives to obtain the highest
quality products and services offering the best
possible value. The objective is to implement an
approach to engage sustainable suppliers throughout
the Wyndham Worldwide culture as an effort to
remain committed to conserving resources and
preventing pollution.
Providing sustainable product and service options is
a key consideration of the Strategic Sourcing process,
and aligns with the Company’s commitment to
sustainability and reducing our carbon footprint.
The Green Supplier initiative was established to
partner with suppliers and vendors who have a
similar commitment to sustainability and protecting
the environment, while increasing the number of
sustainable products offered to customers. Further
diversification of the supply chain enables Wyndham
Worldwide to become more competitive and grow
the Company’s presence in emerging markets
through partnerships while enhancing the commit-
ment to the communities in which we work and live.
4. Environmental Performance – Driving Value to our SuppliersD
GREEN SUPPLIER GOALS
• Continue to increase Green spend
across Wyndham Worldwide
• Increase Green supplier awareness
corporation-wide
• Recognize Green excellence
• Include Green suppliers in every RFP,
where possible
• Continue focused outreach to the
green supplier community
• Expand Green Suppliers internationally
(UK and China)
35
In addition Wyndham Worldwide is committed to
working with participating vendors to make the
supply chain more sustainable. A good example is
the partnership with Cintas outlined below:
4. Environmental Performance – Driving Value to our SuppliersD
PRODUCT
Regeneration Suiting
Key Cards
Cascade Green Paper Goods
Eco-lab Oasis and Formula
1 housekeeping and laundry
products
The BIC® Round Stic®
Ecolutions™ pens
Arbor Day Specialty Coffee
Guest Room Laundry Bags
Eco-Cups
DESCRIPTION
Green Uniform made from
plastic recycled bottles
Recycled cards made from 87%
pre-consumer recycled product
Bathroom tissue made of 100%
virgin fibers and facial tissue
made from 100% recycled fibers
Low phosphate laundry
detergent
Pens made from 74%
pre-consumer recycled plastic
Shade grown coffee farmed by
local coops in Peru with Arbor
Day and the Rain Forest Alliance
Certified PLUS designation.
Each bag is made from 100%
biodegradable and recycled
content
Each cup is made of recycled
content, such as Virgin Pulp and
recycled paper. Each cup is
compostable and degradable.
METRIC
8,101 Front Desk Uniforms have
been used and this is made from
12.5 2 liter plastic bottles. This is
equal to recycling 114,962 bottles
using 66% less energy and 90%
less water per uniform
Over 1.3 million key cards have
been used
Saved over 1.7 million lbs of
water and over 57,839 CO2e
Saved 48.4 million gallons of
water, and 9.1 million kWh hours
of electricity and reduced plastics
waste by 26,700 pounds
Over 378,000 pens and
recycled plastic used
Over 80,000 pounds have been
used saving the rain forest and
also providing coop jobs to
families in Peru
720,000 Bags have been used
52,432,600 eco-cups have been
used saving waste to landfill
The sustainable
front desk uniform
at Wyndham Hotels
and Resorts is made
from 25 two-liter
plastic bottles.
Led by the Strategic Sourcing department and
Sustainability team, the Wyndham Hotel Group
and Wyndham Vacation Ownership teams rolled
out the first “green uniform” program in the
hospitality industry.
Through a partnership with Cintas, a uniform and
apparel provider, suits were developed for the
front desk staff that were spun from recycled plastic
bottles. Each piece of uniform is made from
approximately 12.5 two-liter plastic bottles and
requires 66 percent less energy and 90 percent
less water to produce than a standard uniform
per the EPA.
The following is a list of some of the sustainable
products Wyndham Worldwide has supported.
These products have enabled us to make a global
impact on our supply chain.
36
5. Comply with local, state and federal
environmental and climate laws
Recognizing there currently is no consensus
or global accord on climate change, Wyndham
Worldwide maintains flexibility in its approach
to ensure compliance with the diverse environ-
mental and climate regulations in the communities
we operate. In partnership with our consultants
and government council, we track and monitor
compliance worldwide against continually-
evolving legislation related to sustainability and
climate change.
Tracking Green Legislation and Carbon Trust UK
The United Kingdom is a global leader
in significant carbon legislation. Today,
Wyndham Worldwide is complying with
the Carbon Reduction Commitment
program in the United Kingdom, the first of
its kind in Europe. Through Wyndham Green
Council and Program, properties are able to
track and comply with the growing legislation,
further driving our capability to innovate
solutions to the changing environment.
5. Environmental Performance – Comply with RegulationsD
37
E
DRIVING HUMAN CAPITAL —
SOCIETY
Wyndham Worldwide employs approximately
26,400 people in over 100 countries and has been
nationally recognized for providing an exceptional
workplace. The Company drives benefits to human
capital by offering programs promoting health
and wellness, professional growth, diversity and
leadership development
Associate Opinion Survey
Wyndham Worldwide actively seeks feedback
from associates on topics ranging from communi-
cation to work life balance. The Associate Opinion
Survey is an important tool used to identify,
measure, and prioritize the issues that influence
the engagement of our associates. Measuring
engagement is important because it is a combination
of perceptions that have a positive impact on
behavior. When associates are fully engaged, they
are productive, committed, conscientious, and
willing to go the extra mile which can directly
impact the bottom line. The 2009 Associate
Opinion Survey showed a 73% favorable engage-
ment rating across all Wyndham Worldwide
business units.
Count on Me! - Culture
The mission of Wyndham Worldwide is based
on our Count On Me! service culture, where each
associate embraces accountability in serving the
needs of our customers, community, and each
other. The Count on Me culture begins with the
interview and on-boarding process, and continues
Wyndham Worldwide associates directly
employed approximately 26,400 associates
in 2010 up 7.3% over 2009. This includes
full and part-time employees globally.
each and every day while an associate is a part of
the Wyndham Worldwide family. Integrated into
the fabric of how we operate, the Count On Me!
culture and its genuine adoption by associates
has helped drive the success of many sustainable
initiatives.
Wyndham Worldwide Associate Demographics
38
Associate Work Life Balance
Wyndham Worldwide is committed to offering
programs that focus on nutrition, exercise, lifestyle
management, physical and emotional wellness,
financial health and the quality of the environment
in which we work and live.
We believe that health and wellness invoke both
professional and personal productivity, achievement
and fulfillment. To help associates lead healthier
lifestyles while balancing family, work and other
responsibilities, several initiatives are offered
including: weight management, stress reduction,
work/life balance education, fitness programs and
financial planning workshops. Most programs are
offered at little or no cost to associates and are
available to their families as well. These programs
are all branded under the “Be Well – Embracing a
Healthy Lifestyle” program. For instance:
• The Medical, Dental and Vision Care plans offer
choices between a number of coverage options
for associates and their eligible dependents.
The plans are designed to balance broad coverage
with affordability, with Wyndham Worldwide
covering most of the costs to participate.
In addition, we offer no cost preventive care
through our medical plans.
• Flexible Spending Accounts for Health Care allow
the associate to pay for eligible medical expenses
not covered under the health plans, as well as
Dependent Care for expenses related to the
care of young children or elderly parents.
• Long-Term Disability is provided at no cost to
associates and provides income coverage for
disabilities that continue beyond 26 weeks.
• Business Travel Accident Insurance, provided at
no cost to associates by Wyndham Worldwide,
covers accidental death while traveling on company
business, including travel to and from work.
• Basic Life and Personal Accident Insurance is
provided at no cost to associates by Wyndham
Worldwide.
• Supplemental Life Insurance for associates, their
spouses and dependents is available at a competitive
cost. Supplemental Personal Accident Insurance
is also available.
Retirement Planning
• The Wyndham Worldwide Employee Savings
401(k) Plan encourages associates’ tax-favored
retirement saving through a Company matching
contribution. A wide variety of investment
options are offered.
Other Benefit and Key Resources
• The Educational Assistance Program encourages
personal growth and self-improvement by providing
financial assistance with the cost of continuing
education.
• The Employee Assistance Program is a free,
confidential, off-site counseling service provided
to associates and family members facing such
issues as marital problems, financial concerns,
and child and elder care issues.
• Adoption Reimbursement provides assistance to
qualifying associates who adopt a minor child.
Associates – Work Life BalanceE
39
Wellness Programs
• Health Fairs and Biometric Screenings: Health
Fairs are held annually at larger office sites. During
these health fairs and at other points during the
year, biometric screenings are offered, which
capture vital health statistics that our associates
can share with their doctors.
• Be Well Health Services: At several corporate
locations there is a Be Well Health Services office
which is staffed by a nurse practitioner who
provides no cost treatment for episodic illnesses
and injuries. This is a convenient, free of charge
service available to all associates.
• Wellness Advisor: Wyndham Worldwide has a
full-time wellness advisor who is responsible for
creating and maintaining wellness programs and
resources.
• Wellness Council: The Wellness Council is com-
prised of a diverse group of associates across the
organization and is under the guidance of the
wellness advisor. This group has been put
together to provide feedback and recommendations
to enhance our wellness programs and resources
across the organization.
• Registered Dietitian: At the corporate office, a
registered Dietitian is available on a monthly ba-
sis to provide nutritional counseling for a reduced
fee. This service is available to all associates
and is widely utilized for general nutritional
counseling as well as nutritional counseling for
specific medical conditions.
• No Cost Education Webinars: During the course
of the year, a variety of no cost webinars on
exercise, nutrition, wellness and family/life
balance are offered. These webinars appeal to
a wide variety of the associate population.
• Lifestyle Management Program: Wyndham
Worldwide values the health of all associates and
is committed to providing a workplace that
supports a healthy lifestyle. In the on-going
quest to offer a variety of programs that support
wellness goals, the Be Well Lifestyle Management
Program was implemented in 2010. This program
is free to all associates and designed as an
ongoing weight management benefit option.
• Chair Message and Meditation: Chair massage
is offered on a weekly basis at several Wyndham
Worldwide locations. Meditation classes are also
offered throughout the year at several locations.
These resources are part of the stress management
tools available to associates at Wyndham Worldwide.
• No Cost Flu Shots: Flu clinics are held each year
at many of the larger locations. In addition, flu
vouchers are made available to associates not
located in an area where a clinic is offered. These
vouchers allow associates to obtain a free flu
shot at a wide variety of locations.
• Tobacco Dependency Programs: Tobacco
Dependency Programs are offered at several
large locations and are available to all associates
at no cost. These programs include six weeks
of nicotine replacement therapies and support
resources.
• Lactation, Meditation and Prayer Rooms:
Lactation, meditation and prayer rooms are
available at many sites, and at other locations,
accommodations can be made upon request.
• No-Cost Onsite Fitness Facilities: Several offices
offer an on-site, no cost health and fitness facility
which is staffed with fitness trainers. Associates
can utilize the fitness centers at times that best
fit their schedule.
• Cafeterias and Vending Machines: Wyndham
Worldwide ensures that there are a variety of
healthy choices made available in the on-site
vending machines and cafeterias. In addition,
the cafeterias and vending machines are
regularly audited.
• Active for Life: In partnership with the American
Cancer Society, all US based associates are
eligible to participate in the “Active for Life”
challenge.
• Screenings: A variety of screenings are regularly
offered at larger locations and include testing
for blood pressure, bone density, cholesterol,
glucose and skin analysis.
Associates – Be Well ProgramE
40
Success Matters
Developed from feedback received in the 2009
Associate Opinion Survey, the Success Matters
program helps associates align their actions to
company strategy by focusing their time and
energy on the projects that matter most to the
success of the Company, their personal success,
and the value they drive to Wyndham Worldwide
shareholders. This tool helps foster two-way
communication between individuals and their
managers and co-workers.
Success Matters enables associates to create their
S.M.A.R.T. goals, development plan and performance
appraisals online. Associates can also track progress
towards personal success while completing their
development plan throughout the year.
MyLearning
MyLearning is Wyndham Worldwide’s Global
Learning Management System. As a global
organization, it serves as the vehicle to deliver
training to associates around the world. With
MyLearning, associates are able to complete
online learning, virtual and instructor-led training.
Business Skills courses provide learning assets
for professionals, offering support for the broad
variety of skills needed to develop internal
competencies. Business skills courses employ
a variety of instructional strategies to engage
learners with high levels of interaction. The
business skills solution areas are: Professional
Effectiveness; Management and Leadership; Sales
and Customer-Facing Skills; Project Effectiveness;
Finance; HR and Administration and Business
Strategy and Operations and Compliance.
Through 2010, 64% of associates have completed
on-line courses.
Smarter U program here at Wyndham Worldwide
Parsippany Campus
Wyndham Worldwide and the International
School of Hospitality and Tourism Management at
Fairleigh Dickinson University (FDU) collaborate
to develop associates by offering flexible class
schedules to allow participants the benefits of
the classroom experience. The majority of classes
are offered on-site at the Wyndham Worldwide
headquarters in Parsippany, NJ. There are also
independent study and distance learning options
available for a select group of courses.
Bachelor of Arts in Individualized Studies –
Hospitality Management
The Bachelor of Arts in Individualized Studies
with a specialization in hospitality management
is a 120-credit baccalaureate program designed
for adult learners. It provides adult learners with an
undergraduate degree grounded in the liberal arts
with a specialization in hospitality management.
Master of Science in Hospitality
Management Studies
The Master of Science degree in hospitality
management studies is structured to meet the
educational needs of adult learners working in the
hospitality industry. This 36-credit course of study
is designed to provide a program of study that
meets the requirements for a professional master’s
degree. For working adults seeking to upgrade
their professional skills to enhance their careers,
the degree program increases analytical, managerial
and leadership competencies and will provide
graduates with the requisite preparation for career
advancement in various hospitality-related profes-
sional areas. To-date, 142 associates have been
accepted into the Smarter U program.
Associates – Professional GrowthE
MyLearning
WYNDHAMWORLDWIDE UNIVERSITY
41
Wyndham Worldwide has established partnerships
with selected institutions of higher learning that
are aligned with our business operations, and offer
educational programs that closely match the business
goals and direction. The Company is committed to
attending partner campuses and partner-related
events during the course of the school year and
aims to provide our partners early information
about our programs and opportunities.
Current College partners include:
• Bethune-Cookman University
• Bucknell University
• Cornell University
• Fairleigh Dickinson University
• Rutgers University
• Florida State University
• Purdue University
• University of Central Florida
Learning from Leaders
Once a month, associates at the Parsippany campus
have the opportunity to hear from Wyndham
Worldwide senior leaders regarding topics such as
change management, relationship building, effective
leadership and financial acumen topics. These ses-
sions are 45 minutes in length in an intimate setting,
and as of 2010 approximately 250 associates have
participated in these programs.
Leading Your Organization
The main objective of this one-week customized
program is to provide associates with the
opportunity to build the leadership capabilities
needed to support the Wyndham Worldwide 2011
Strategic Focus. A fully integrated set of competencies
and skills are addressed in the training through
the active involvement of both individual and
team activities. Most importantly, the program
provides the opportunity to build leadership
capabilities through a variety of assessments and
interaction with nearly 30 colleagues across the
organization. 155 Vice Presidents have completed
the program (note this number includes attrition.)
The objectives of the program include:
• Build awareness and commitment.
• Understand and embrace courageous leadership.
• Enhance organizational synergy and
operational excellence.
• Strengthen the leadership capabilities for more
strategic responsibilities.
Associates – Building Tomorrow’s LeadersE
Wharton Global Leadership Program
A partnership with the prestigious Wharton School
of the University of Pennsylvania, the Wharton
Global Leadership Program provides a unique
opportunity for Wyndham Worldwide leaders to
discuss best practices, issues, and trends amongst
each other and with Wharton students and
faculty. Over 220 associates have participated
in the program.
Wyndham Worldwide Executive Program
in Orlando, Florida
42
Diversity, a strategic focus at Wyndham Worldwide,
is a fundamental part of how we do business in
the global marketplace. From the professional
development and inclusive environment provided
to all associates, to the business relationships we
develop and products and services we purchase
diversity defines Wyndham Worldwide business
practices and operating philosophy.
Areas of Focus incorporated in our Diversity
inclusion Strategy include: Associates, Customers
& Guests; Franchisees & Developers; Vendors &
Suppliers and Stakeholders. Key components
of the strategy include:
• Partnerships with external organizations, including,
for example, The American Hospitality and
Lodging Association (AH&LA); The American
Resort Developers Association (ARDA); The
National Association of Black Hotel Owners,
Operators and Developers (NABHOOD); and
The Hispanic Association for Corporate
Responsibility (HACR).
• A focus on adding diversity to our employee
base at all levels of our organization. This has
led to partnerships and programs with The
National Association of Black, Hispanic, Asian
and Women MBAs, Careers for the disabled;
and Veterans Across America.
• A diversity and inclusion education curriculum.
Programs are targeted to associates at every
level in the organization, including our signature
program, The Wyndham Worldwide Diversity
and Inclusion Leadership Workshop. To date,
over 800 Wyndham Worldwide leaders have
attended this program globally at locations
across the United States, Mexico, Hawaii,
Denmark and the United Kingdom.
• Marketing and sales programs directed to all
individuals reflective of our commitment to
represent and embrace the diversity of our
guests at our more than 70,000 locations in
100 countries.
DiversityE
Wyndham Worldwide Diversity Training Program
43
As one of the world’s largest hospitality companies,
Wyndham Worldwide strives for the people within
the Company to be as diverse as the services the
Company provides around the globe. Diversity in
talent, thought, and experience keep Wyndham
Worldwide an exceptional travel partner, a successful
company, and a great place to work. We strive
to cultivate a global workforce where individuals
from a wide array of backgrounds, with different
experiences and viewpoints, are valued. As a
result, they Company boasts a culture rich in
diversity where personal accountability, professional
growth opportunities and recognition for a job
well-done are everyday occurrences.
As the workforce evolves to reflect the growing
diversity of our communities and the global
marketplace, our efforts to understand, value,
incorporate, and embrace differences is increasingly
important.
Wyndham Worldwide fosters a work environment
in which all individuals are treated with respect
and dignity. We are an equal opportunity employer
and do not discriminate either directly or indirectly
against employees or prospective employees
on the basis of race, color, religion, sex, sexual
preference/orientation, citizenship, marital status,
veteran status, national origin, age or disability,
or against any other protection established by
applicable law or regulation. We will make
reasonable accommodations for eligible disabled
applicants and employees in compliance with
applicable laws and regulations. We are committed
to actions and policies to assure fair employment,
including equal treatment in hiring, promotion,
training, compensation, termination and disciplinary
action and will not tolerate unlawful discrimination
either directly or indirectly by our employees or
agents.
Associate Business Groups
Wyndham Worldwide sponsors a number of
Associate Business Groups (ABGs). ABGs are
comprised of groups of associates situated around
the globe with common interests and areas of
passion. These groups include:
Fuerte – Members of this group are focused on
the professional development of individuals and
businesses important to the Hispanic Community.
SPECTRUM – Members of this group engage in
and support business matters of interest to the
African American Community.
Veterans Across America – The goal of this group
of individuals is to develop mentoring partnerships
with male and female veterans who are looking to
enter the workplace after serving our country.
Women On Their Way (WOTW) – The largest and
longest standing of the Wyndham Worldwide
Associate Business Groups, WOTW is committed
to supporting the development and advancement
of women across the organization. Current locations
include the United Kingdom, Mexico, Ireland and
various cities in the United States.
Diversity Recruiting
Diversity Recruiting is one component of the
Diversity and Inclusion Strategy that links to our
focus on Associates. In 2010, the Diversity recruitment
strategy included a mix of the following: placing
job postings on over 90 Job Boards that target
diverse populations, showing images of diversity
in recruitment campaigns, partnering with college
campus diversity groups and professional
organizations such as the National Black MBA, the
National Hispanic MBA, the Asian MBA, Diversity
and Careers Magazine, Women MBAs, and more,
etc. Wyndham Worldwide has participated in over
90 Diverse Job boards and postings, colleges
and universities, developed targeted media and
participated in career fairs and networks such as
the Hispanic and Black MBA.
Workforce DiversityE
44
Wyndham Worldwide’s formal supplier diversity
initiative was launched in 2008 with a mission to
develop and implement an approach to supplier
diversity which becomes self-reinforcing and part
of our daily culture, ultimately achieving results
that add value by reducing costs, improving quality
and/or increasing revenue through the identification
and use of high-caliber certified diverse suppliers,
wherever appropriate. Our all-inclusive supplier
diversity initiative offers certified minority, women-
owned and other diverse groups the opportunity
to seek potential business prospects.
The five pillars of Wyndham Supplier Diversity:
• Strong top management commitment
• Vibrant Supplier Diversity Council/Champion
Structure
• Top notch Strategic Sourcing management
• Stakeholder involvement and relationship building
• Proactive involvement in all aspects of supplier
diversity
These five pillars allowed our Supplier
Diversity Council to oversee an increase from
1.8 percent diverse spending in 2008 to 6.8
percent in 2009 and 10.3% in 2010.
Introducing supplier diversity upfront and early
in the procurement process while implementing
strategic sourcing initiatives resulted in many
noteworthy success stories including:
• Selected a Hispanic minority business enterprise
(MBE) to be our sole manufacturer of terry and
linen throughout Wyndham Worldwide
• Added three MBE’s (Asian, Hispanic, and African
American) to our approved suppliers list for
commercial printing, producing 25% coverage
• Added two MBE’s (Asian Americans) to our list
of approved suppliers for operating supplies and
equipment (OS&E) to where we now have 40%
coverage in this area
• 22% diverse spend with multiple minority and
women-owned suppliers in the furniture, fixtures,
and equipment (FF&E) area
• Selected an African American MBE, to be our
managed staffing service provider across
Wyndham Worldwide, a multi-million dollar
initiative
• Selected a Hispanic MBE to be one of four
signage suppliers across Wyndham Worldwide,
another multi-million dollar initiative
We also understand that a critical part of our
proactive approach is diverse business community
outreach. In that regard, Wyndham is a proud
sponsor and corporate member of the following
national certifying bodies:
• National Minority Supplier Development Council
(NMSDC)
• Women Business Enterprise National Council
(WBENC)
• National Gay & Lesbian Chamber of Commerce
(NGLCC)
• United States Pan Asian American Chamber of
Commerce (USPAACC)
We also proudly sponsor and are a corporate
member of these national groups:
• United States Hispanic Chamber of Commerce
(USHCC)
• Member, Procurement Council Advisory Board,
United States Hispanic Chamber of Commerce
Supplier DiversityE
45
Women on Their Way is the hospitality industry’s
longest-running branded program entirely dedicated
to female travelers. Since the program’s launch in
1995, Wyndham has supported women travelers
as they’ve emerged from a niche market to a
formidable force, listening and responding to
women’s feedback. This has resulted in a better
hotel experience for all travelers; including the
addition of various amenities to hotel rooms such
as coffee makers, full length mirrors and healthier
room service menus.
Women on Their Way is an online resource for
business and leisure travelers to find everything
they need to plan and book their next trip. The
website, www.WomenOnTheirWay.com, includes
expert advice on destinations, hotels, timeshare
resorts and vacation rentals, plus special deals
and packages as well as blogs from passionate
female travelers.
From healthier room service items to helping design
the Wyndham ByRequest program, Women on
Their Way has changed how travelers spend their
time on the road.
While once a single hotel chain program, Wyndham
Worldwide expanded the program across all
brands and businesses offering over 87,000
hotels, vacation rentals and resorts in 100
countries. Today, Wyndham Worldwide is committed
to women travelers more than ever. Ideas and
suggestions from women are key in improving the
hotel travel experience for everyone - not just
women. Women on Their Way takes pride in being
a community to its customers and has a long
history of its commitment to women and their
families.
Key components of the WOMEN ON THEIR WAY
program include:
• www.WomenOnTheirWay.com, the hotel industry’s
first Web site for women travelers, the site
includes great content on where to go and what
to do, and blogs and reviews of properties within
the Wyndham Worldwide family of brands
• Wyndham ByRequest - Women have been key
participants and contributors to formulating the
unique personalized services available to guests,
including free long distance calls and your
favorite snack and beverage upon check-in.
• WOTW Awards Program - Women on Their
Way has partnered with the American Resort
Development Association (ARDA) to recognize
a woman within the hospitality industry through
the “ACE Women on Their Way Award”. WOTW
also recognizes and celebrates women who
are volunteering in the communities through a
partnership with We TV and the “We Do Good
Awards”.
• Associate Program – the award winning “Women
on Their Way Associate Program” is open to all
associates within the Wyndham Worldwide
family and focuses on career and leadership
development, as well as networking.
Wyndham Worldwide has incorporated Women
on Their Way into all facets of a guest’s stay. In
fact, the program’s original “Women Travelers
Advisory Board” is responsible for innovations
such as a courtesy call alerting guests to room
service and healthier options on the room service
menu, and complimentary Toiletries You Forgot,
among others.
Additionally, Wyndham was the first company
to spearhead research into this market segment,
partnering with New York University’s Preston
Robert Tisch Center for Hospitality, Tourism and
Sports Management. The program is also the
founding sponsor of the Women’s Leadership
Initiative for meeting planners through Meeting
Professionals International, a key force in the
hospitality industry. Wyndham once again took
action by implementing and funding academic
scholarships and research to help meeting planners
in the industry and help its members realize their
fullest potential. As evidenced by women business
travelers who recognize and appreciate the program’s
efforts, Wyndham continues to lead the industry’s
women travel market with innovative programs
and opportunities for women and their families.
Women On Their WayE
46
We support the communities in which we live,
work and play. It is in that giving spirit that
“Wishes by Wyndham” was created. Wyndham
Worldwide’s philanthropic program is working to
better the lives of children by creating partnerships
with likeminded organizations. Through our global
efforts, we are working together to support
children around the world through in-kind
donations, volunteer hours and by raising both
funds and awareness.
Wyndham Worldwide has adopted three signature
charities that we are supporting across the
Company: Association of Hole in the Wall Camps,
Christel House International and Starlight Children’s
Foundation. Our associates around the world
collaborate on this shared mission while also
supporting local charitable efforts through various
fundraising events as well as a paid day off for
volunteering at a non-profit of their choice.
our signature charities include:
• Association of Hole in the Wall Camps
(www.holeinthewallcamps.org) is an organization
which provides recreational activities to
children with serious illnesses, helping them
build self-confidence and resilience. Recent
programs included a Camp Boggy Creek event
near Orlando, Florida, where we donated cooler
bags filled with popsicles for the campers. A
successful mini golf event was held at the 2007
Wyndham Championship, the Company donated
funds to the Victory Junction Gang Camp, and
employees at a recent Leadership Summit built
rocking chairs for Camp Boggy Creek campers.
• Christel House International
(www.christelhouse.org) was founded in 1998
by Christel DeHaan, co–founder of Wyndham
Worldwide–owned RCI and a Women on Their
Way® board member. Christel House builds
and operates learning centers in impoverished
neighborhoods with the goal of creating sus-
tainable social and educational impact, improving
the lives of impoverished children around the
world by giving them educational and job
opportunities, community support, health care,
and counseling. Learning centers are located in
India, Mexico, South Africa, Venezuela and the
United States as well as a Christel House Scholars
Program in Serbia.
• Starlight Children’s Foundation
(www.starlight.org) works to improve the
quality of life for children with chronic and
serious illnesses and life-altering injuries by
providing entertainment, education and family
activities that help them cope with the pain, fear
and isolation of prolonged illness. Starlight has
relationships with more than 1,300 hospitals
treating children. Programs include family outings,
in-hospital entertainment technology and
playrooms, online communities and interactive
websites, and educational programming.
The Wishes by Wyndham Foundation, funded
by Wyndham Worldwide, financially supports
not only the three signature charities but various
other local and national non-profit organizations
including, but not limited to: Big Brothers and Big
Sisters, The Boys and Girls Club, The First Tee, the
Red Cross of America and the Special Olympics
of New Jersey.
Wishes by WyndhamE
47
F
AWARDS AND RECOGNITION
Wyndham Green Awards
• 2010, 2009 – “Top 15 Greenest Companies in
Media, Travel & Leisure sector” Newsweek
• 2009 – “100 Greenest Big Companies”
Newsweek
• 2010, 2009 – Climate Counts; Wyndham World-
wide ranked Top 5 in the industry by consumers.
• 2010, 2009 – EPA Green Power Partnership –
Parsippany Campus Facility
• 2010 – LEEDership Award for Wyndham
Vacation Ownership
• 2010 – LEED Silver Interior Certified – Parsippany
Corporate Office
• 2010 – Energy Star Award for corporate facility
• 2010 – U.S. Green Building Council of New
Jersey – Corporate Commitment Award
• 2010 – Environmental Stewardship Award from
the Department of Environmental Protection –
Corporate Headquarters
• 2009 – Lodging Hospitality Chain Leader Award
• 2009 – Con Edison Green Pioneer Award
• 2009 – Two Tomorrows Top 10 Sustainability
• 2010 – ARDA Innovation Award
• 2009 – Green Hotel Lodging Award
• 2010 – EPA Green Power Partnership
• 2010 – Cornell University Honorable Mention
Green Innovation
Wyndham Worldwide Awards:
• 2010 – Working Mother 100 Best Companies
• 2010, 2009, 2008 – Fortune Magazine’s The
World’s Most Admired Companies
• 2009 – Top 15 Companies for Women in the
August/September issue of PINK magazine
• 2010, 2009 – Named to Diversity Inc’s Top 25
Noteworthy Companies
• 2009 – HSMAI’s Adrian Award — Gold Winner
in the category of Loyalty Program
• 2010, 2009 – Diversity and Careers Magazine
Diversity Choice Award
• 2010, 2009 – Latina Style Top 50 Companies
for Diversity
• 2010 – Morris County Hispanic-American Chamber
of Commerce’s “LARGE CORPORATION OF THE
YEAR” – Wyndham Worldwide
• 2010 – Morris County Hispanic-American Chamber
of Commerce’s “PRESIDENT’S AWARD” – Jose
Nido, Vice President, Global Supplier Diversity,
Wyndham Worldwide
48
• 2010 – Florida Minority Supplier Development
Council’s “CORPORATION OF THE YEAR” –
Wyndham Worldwide
• 2010 – Florida Minority Supplier Development
Council’s “BUYER OF THE YEAR” – Shelly Hurst,
Procurement Manager, Wyndham Worldwide
• 2010 – United States Minority Business
Development Agency/Florida Minority Business
Opportunity Center’s “CORPORATE LEADERSHIP
AWARD” – Jose Nido
For complete information on all the awards and
recognition from our individual properties around
the globe, visit www.wyndhamworldwide.com
Awards and RecognitionF
49
G
GRI CONTENT INDEX
1.1 Statement from the most senior decision-maker of the organization 3 FULL
2.1 Name of the Organization Cover FULL
2.2 Primary brands, products, and/or services 7-13, 10-K* FULL
2.3 Operational structure of the organization, including main divisions, 7-13, 10-K FULL
operating companies, subsidiaries, and joint ventures
2.4 Location of Organization’s Headquarters Back Cover FULL
2.5 Number of countries where the organization operates, and names 10, 10-K FULL
of countries with either major operations or that are specifically
relevant to the sustainability issues covered
2.6 Nature of ownership and legal form 10-K FULL
2.7 Markets served (including geographic breakdown, sectors served, 9-10, 10-K FULL
and types of customers/beneficiaries)
2.8 Scale of the Organization 9-10, 10-K FULL
2.9 Significant changes during the reporting period regarding size; N/A FULL
structure or ownership (no changes)
2.10 Awards received in the reporting period 47-48 FULL
3.1 Reporting period (e.g., fiscal/calendar year) for information provided. 6 FULL
3.2 Date of most recent previous report (if any). N/A FULL
(1st Report)
3.3 Reporting cycle (annual, biannual, etc.) 6 FULL
3.4 Contact point for questions regarding the report or its contents. Back cover FULL
3.5 GRI Process for defining report content 5-6, 15, 19 FULL
3.6 Boundary of the Report 5-6 FULL
3.7 Any specific limitations on the scope or boundary of the report 5-6 FULL
GRIReference
DESCRIPTION
GRI DISCLOSURES AND PERFORMANCE INDICATORS
Location Coverage
*(Wyndham Worldwide 10K can be found at www.wyndhamworldwide.com)
GRI Content IndexG
50
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other 5-6, 10-K FULL
entities that can significantly affect comparability from period to period and/or between organizations.
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying 5, 31, 57-58 FULL
estimations applied to the compilation of the Indicators and other information in the report.
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, N/A FULL
and the reasons for such re-statement. (1st Report)
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement N/A FULL
methods applied in the report. (1st Report)
3.12 Table identifying the location of the Standard Disclosures in the report. 49-51 FULL
3.13 Policy and current practice with regard to seeking external assurance for the report. 6, 54-58 PARTIAL
4.1 Governance structure of the organization 14-15, Proxy FULL
Statement***
4.2 Indicate whether the Chair of the highest governance body is also an executive officer. 14, FULL
Proxy Statement
4.3 Number of members of the highest governance body that are independent and/or non-executive members 14-15 FULL
Proxy Statement
4.4 Mechanisms for shareholders and employees to provide recommendations or direction 15-17, 37, 41, FULL
to the highest governance body Proxy Statement
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. 14-17 FULL
Proxy Statement
4.7 Process for determining the composition, qualifications, and expertise of the members of the highest 10-K, FULL
governance body and its committees, including any consideration of gender and other indicators of diversity. Proxy Statement
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant 18-19, 31 FULL
to economic, environmental, and social performance and the status of their implementation.
4.10 Processes for evaluating the highest governance body’s own performance, particularly with respect Proxy Statement FULL
to economic, environmental, and social performance.
Location CoverageGRIReference
DESCRIPTION
***(Wyndham Worldwide Proxy Statement can be found at www.wyndhamworldwide.com)
51
GRI Content IndexG
4.13 Memberships in Associations 24, 42-44 FULL
4.14 List of stakeholder groups engaged by the organization. 20-24, 42-44 FULL
4.15 Basis for identification and selection of stakeholders with whom to engage. 20-21 FULL
EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, 9, 10-K PARTIAL
donations and other community investments, retained earnings, and payments to capital providers and governments
EC2 Financial implications and other risks and opportunities for the organization’s activities due to climate change 10-K, 25-26 FULL
EN3 Direct energy consumption by primary energy source 31 FULL
EN4 Indirect energy consumption by primary source 31 FULL
EN5 Energy saved due to conservation and efficiency improvements. 31-36, GBP** FULL
EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy 31-36, GBP FULL
requirements as a result of these initiatives
EN7 Initiatives to reduce indirect energy consumption and reductions achieved. 34-35, GBP FULL
EN8 Total water withdrawal by source 31 PARTIAL
EN16 Total direct and indirect greenhouse gas emissions by weight 31-32, 54-58 FULL
EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved 30-36, GBP FULL
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. 33-36, GBP FULL
LA1 Total workforce by employment type, employment contract, and region 37, 10-K PARTIAL
LA4 % of employees covered by collective bargaining agreements 10-K FULL
LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their 39 PARTIAL
families, or community members regarding serious diseases.
LA10 Average hours of training per year per employee by gender, and by employee category. 22, 23, 40-41 PARTIAL
LA11 Programs for skills management and lifelong learning that support the continued employability of employees 38-41 FULL
and assist them in managing career endings.
LA13 Composition of governance bodies and breakdown of employees per employee category according to gender, 14, 42-43 PARTIAL
age group, minority group membership, and other indicators of diversity.
GRIReference
DESCRIPTION Location Coverage
**(Wyndham Green Global Best Practices (GBP) document can be found at www.wyndhamgreen.com)
HR6 Operations and significant suppliers identified as having significant risk for incidents of child labor, and measures 16-17 PARTIAL
taken to contribute to the effective abolition of child labor.
HR7 Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labor, 16-17 PARTIAL
and measures to contribute to the elimination of all forms of forced or compulsory labor.
SO5 Public policy positions and participation in public policy development and lobbying. 24-26 PARTIAL
GRI Content IndexG
52
GRIReference
DESCRIPTION Location Coverage
53
H
GRI LEVEL STATEMENT
I
ASSURANCE Wyndham Worldwide Corporation
Deloitte & Touche LLP conducted a review, in
accordance with attestation standards established
by the American Institute of Certified Public
Accountants, to provide a moderate level of
assurance on Wyndham Worldwide Statement
of Greenhouse Gas Emissions for the year ended
December 31, 2010 .
Statement of Greenhouse Gas (GHG) Emissions
for the year ended December 31, 2010
Notes to Statement of GHG Emissions for the
year ended December 31, 2010
54
BY SCOPE:
Scope 1
Scope 2
Total Scope 1 & 2
Global CO2e Emissions
(metric tonnes)2010
100,814
297,571
398,385
See accompanying Notes to Statement of GHG Emissions
Note 1: GHG Reporting Policies
Wyndham is one of the world’s largest hospitality
companies across six continents. Through our three
business units - Wyndham Hotel Group, Wyndham
Vacation Ownership, and Wyndham Exchange &
Rentals – we offer individual consumers and
business customers a broad array of hospitality
products and services as well as various accommo-
dation alternatives and price ranges through
our premier portfolio of world-renowned brands.
Wyndham Worldwide, headquartered in Parsippany,
N.J., employs approximately 26,400 employees
globally.
These greenhouse gas (GHG) emissions disclosures
have been prepared for the reporting year of January
1 to December 31, 2010. Wyndham has designated
2010 as its base year for future year reporting
purposes. This is the same as the Company’s
financial reporting period.
Scope 1 and 2 GHG emissions information has
been prepared in accordance with the World
Resources Institute/World Business Council
for Sustainable Development Greenhouse Gas
Protocol: A Corporate Accounting and Reporting
Standard, Revised Edition (the GHG Protocol).
55
A summary of the key disclosure policies is set
out below.
Greenhouse gases
All GHG emissions figures are in metric tonnes
of carbon dioxide equivalents (CO2e) and include
four of the six greenhouse gases covered by the
Kyoto Protocol—carbon dioxide (CO2), methane
(CH4), nitrous oxide (N
2O) and hydrofluoro-
carbons (HFCs). Perfluorocarbons (PFCs), and
sulphur hexafluoride (SF6) emissions have been
omitted from our reporting as they are not a
material source of greenhouse gases for the
business.
GHG Reporting Scope and Boundary
The Statement of GHG includes Scope 1 (direct)
and Scope 2 (indirect) emissions that have been
reported for operations within the organizational
boundary described below. Specifically:
• Our Scope 1 emissions includes all GHGs emitted
directly from the company’s activities, which
includes natural gas, propane, fuel oil, diesel,
owned/leased fleet fuel usage and refrigerant use.
• Our Scope 2 emissions includes indirect GHG
emissions from consumption of purchased
electricity and limited district chilled water.
GHG emissions have been reported for the entities
where the Company has operational control (as
defined by the GHG Protocol). GHG emissions
that pertain to the organizational and operational
boundaries have been reported for the global
operations for owned, managed and leased locations
including administrative space, sales, data and call
centers, resorts, bungalows and managed hotels;
which in total includes 435 properties in 2010.
Acquisitions or divestments that occurred
in 2010:
Wyndham Exchange & Rentals Acquisitions
Hoseasons - acquired in March 2010, and emissions
associated with our operational control are
included in the Statement of GHG Emissions
as of the acquisition date.
Resortquest - acquired in September 2010, and
emissions associated with our operational control
are included in the Statement of GHG Emissions
as of the acquisition date.
James Villa Holidays - acquired in November
2010, emissions associated with our operational
control will be included in the Statement of GHG
Emissions as part of corporate real estate in 2011.
Wyndham Hotel Group Acquisitions
Tryp – acquired in June 2010, operates as a
franchise under Wyndham Hotel Group and is not
currently included in the boundary of operational
control.
AssuranceI
56
GHG Emission factors
The carbon dioxide emissions and equivalents
associated with the activities noted above have
been determined on the basis of measured or
estimated energy and fuel use, multiplied by
relevant carbon emission factors.
Published emission factors were used to calculate
emissions from operations.
EMISSIONS SOURCE
Scope 1 - Global
Scope 1 - Global
Scope 1 - Global
Scope 2 - U.S.
Scope 2 - Canada
Scope 2 - Rest of world
Scope 2 - Global
EMISSION FACTOR EMPLOYED
Intergovernmental Panel on Climate Change
(IPCC) National GHG Inventory Guidance
2006 Default Emission Factors for Stationary
Combustion in the Commercial/Institutional
Category
IPCC Second Assessment Report (SAR) –
1996
California Climate Action Registry General
Reporting Protocol Version 2.1 Jan 2009,
Emissions Factors for Mobile Combustion
US Environmental Protection Agency (EPA)
Emissions & Generation Resource Integrated
Database (eGRID) 2007
Canadian National Inventory (2008)
International Energy Agency (IEA)
International Electricity Emission Factors,
2006 and 2009 except electricity emission
factors for the Bahamas, Grand Cayman, and
Puerto Rico: which is Certified Emission
Reduction Unit Procurement Tender
(CERUPT) 2005-Netherlands factor for
Caribbean Islands with diesel-fired electricity.
U.S. Energy Information Administration (EIA),
Voluntary Reporting of GHG, Appendix N,
Emissions Factors for Stream and Chilled/Hot
Water
EMISSION SOURCE TYPE
Natural gas, diesel,
propane
Refrigerants
Diesel, gasoline
Electricity
Electricity
Electricity
Chilled Water
AssuranceI
57
Methodology
For Scope 1 and 2, primary usage data is used
to calculate GHG Emissions. The primary data is
collected through an environmental management
system (EMS) for period end December 31, 2010.
The EMS then calculates the associated emissions
through the application of appropriate GHG emission
factors, as described in Emissions Factors above.
Wyndham developed a detailed quality assurance/
quality control process to ensure data accuracy
and completeness. For 2010, Wyndham has col-
lected approximately 90% of the actual data
based on square footage which exceeded our
internal target of collecting at least 80% actual
data. Data estimation was required for the
remaining portion.
For those sites that provided only partial data,
the data for the missing months were estimated
by prorating the missing data based on the available
monthly data for that specific site. Where no data
was available for a particular site, an estimate was
calculated using energy intensity as a proxy for
energy use based on the building type and using
Wyndham’s energy intensity for similar buildings
types for which data was available. In those
circumstances where an energy intensity proxy
for a particular building type was not available
due to lack of data, the overall energy intensity
average for Wyndham was used. Where square
footage was not available, a proxy was calculated
from Wyndham’s actual data or similar building
AssuranceI
types. For vacant space, the energy intensity proxy
was derived from the “Commercial Buildings Energy
Consumption Survey” (CBECS).
Note 2 – Emissions by Greenhouse Gas Type for
the year ended December 31, 2010
Carbon Dioxide (CO2)
Methane (CH4)
Nitrous Oxide (N2O)
HFCs
Total
Carbon Dioxide (CO2)
Methane (CH4)
Nitrous Oxide (N2O)
HFCs
Total
Global Metric Tonnes of CO
2e
Global Metric Tonnes
2010
2010
387,919
379
1,286
8,801
398,385
387,919
18
4
657
388,598
58
AssuranceI
Deloitte & Touche LLP600 Renaissance CenterSuite 900Detroit, MI 48243-1704USA
Tel: +1 313 396 3163www.deloitte.com
INDEPENDENT ACCOUNTANTS’ REVIEW REPORT
Board of Directors, Shareowners, and Stakeholders Wyndham Worldwide Corporation Parsippany, New Jersey
We have reviewed the accompanying Statement of Greenhouse Gas (“GHG”) Emissions of Wyndham Worldwide Corporation (the “Company”) for the year ended December 31, 2010. The Company’s management is responsible for the Statement of GHG Emissions.
We conducted our review in accordance with attestation standards established by the American Institute of Certified Public Accountants. A review consists principally of obtaining an understanding of the nature of the Company’s GHG emissions, applying analytical procedures, considering environmental assumptions, methods, and findings and making inquiries of persons responsible for environmental and operational matters. It is substantially less in scope than an examination, the objective of which is the expression of an opinion on the presentation. Accordingly, we do not express such an opinion. A review of the Statement of GHG Emissions is not intended to provide assurance on the Company’s compliance with laws or regulations.
Environmental and energy use data are subject to inherent limitations, given the nature and the methods used for determining such data. The selection of different but acceptable measurement techniques can result in materially different measurements. The precision of different measurement techniques may also vary.
Based on our review, nothing came to our attention that caused us to believe that the Statement of GHG Emissions of Wyndham Worldwide Corporation for the year ended December 31, 2010 is not presented, in all material respects, in conformity with the Greenhouse Gas Protocol published by the World Business Council for Sustainable Development and the World Resources Institute, Revision March 2004.
June 9, 2011
Deloitte & Touche LLP 600 Renaissance Center Suite 900 Detroit, MI 48243-1704 USA Tel: +1 313 396 3163 www.deloitte.com
INDEPENDENT ACCOUNTANTS’ REVIEW REPORT
Board of Directors, Shareowners, and Stakeholders Wyndham Worldwide Corporation Parsippany, New Jersey
We have reviewed the accompanying Statement of Greenhouse Gas (“GHG”) Emissions of Wyndham Worldwide Corporation (the “Company”) for the year ended December 31, 2010. The Company’s management is responsible for the Statement of GHG Emissions.
We conducted our review in accordance with attestation standards established by the American Institute of Certified Public Accountants. A review consists principally of obtaining an understanding of the nature of the Company’s GHG emissions, applying analytical procedures, considering environmental assumptions, methods, and findings, and making inquiries of persons responsible for environmental and operational matters. It is substantially less in scope than an examination, the objective of which is the expression of an opinion on the presentation. Accordingly, we do not express such an opinion. A review of the Statement of GHG Emissions is not intended to provide assurance on the Company’s compliance with laws or regulations.
Environmental and energy use data are subject to inherent limitations, given the nature and the methods used for determining such data. The selection of different but acceptable measurement techniques can result in materially different measurements. The precision of different measurement techniques may also vary.
Based on our review, nothing came to our attention that caused us to believe that the Statement of GHG Emissions of Wyndham Worldwide Corporation for the year ended December 31, 2010 is not presented, in all material respects, in conformity with the Greenhouse Gas Protocol published by the World Business Council for Sustainable Development and the World Resources Institute, Revision March 2004.
June 7, 2011
59
22 SYLVAN WAY, PARSIPPANY, NJ 07054
WyndhamWorldwide.comFor further information about this report please send to:Sustainability DepartmentPlease send inquiries to [email protected]