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Sustainability Report 2016/17

2 Owner's Letter

4 BusinessProfile

6 FocusonCulture

8 FocusonPeople

16 Focus on Environment

25 Focus on Community

34 Our Partnerships

36 Glossary

38 About This Report

Contents

RRH LLC Sustainability Report 2016/172

Oneofourprimaryprinciplesistoprovideour

customerswithsuperiorserviceandinnovative

energysolutions.Wecomplywithallregulations

applicabletoourbusiness,whileoperatingabove

thestandard.Thisincludeshavingachievedcarbon

neutralityforouroperationsandtheenergywe

supply,whichwe’vedonebyofferingourcustomers

onlyenvironmentallyconsciousproducts.Since

2017,we’vebeenofferingelectricitythat’s100%

matchedwithGreen-ecertifiedRECsandnaturalgas

that’s100%matchedwithGreen-eClimatecertified

carbonoffsets.WehavepreviouslyofferedRECand

carbonoffsetbundledproducts,butwetookthis

onestepfurtherin2017bycertifyingbothproducts.

Infact,KiwiEnergyandSpringPower&Gaswerethe

firstcompaniestoofferGreen-eClimate’scertified

gasproducttoresidentialcustomersinNewYork,

NewJerseyandMaryland.

Inadditiontoourenergyconsciousproducts,we

havebuiltonourEcogoldloyaltyprogramtooffer

ourcustomersenergyefficientproductsandservices

suchaslightbulbsanddiscountedhomefilter

subscriptions.Theprogramalsooffersadditional

EcogoldRewardswhenchoosingsolar.Weseekto

acknowledgeandencourageourcustomerstomake

therightenvironmentalchoicesandrewardthemfor

thesedecisions.

Weprideourselvesinhavingadeepunderstanding

ofourcustomersandbeingabletosegmentour

customerdatabasetooffertailoredproductsand

AtRichmondRoadHoldings,LLC(“RRH”),wehonorintegrityatalllevelsof

ourbusinessoperations.Asanenergyretailerthatprovidesinnovativeenergy

solutionsforelectricityandgassupplytoourcustomers,westrivetoconduct

ourbusinessinamannerthatisenvironmentallyandsociallyresponsible.

Owner's Letter

3RRH LLC Sustainability Report 2016/17

solutionsincludingrooftopsolarandhomeenergy

auditsforhomeowners.Currently,weofferboth

solarfinancingandsolarleasingthatprovidepeople

flexiblefinanceoptions.

Wemaintainregularcommunicationswithour

customersthroughsocialmediaande-newsletters.

The means by which we communicate with our

customersiscreative,informative,andconsistent,

publishingcontentthat’susefulandeducational

toourcustomers.Ourtopicsincludeseasonal

fluctuationsandweatheralerts;weatherreadiness

tipsandindustrynews.Additionally,weleverage

theseplatformstoeducatecustomersonour

environmentallyfocusedproductsoranynew

offeringswemayhave.Wesendregularcustomer

satisfactionsurveystoensureoptimumqualityat

alllevelsofcustomerinteractions,includingmailers

andreal-timereviewsviaourcallcenter.Throughour

communicationandengagement,wecontinuously

worktoimproveourcustomers’qualityoflifeby

offeringthemtoolsandinformationthattheycan

leveragetobecomemoreenergyefficientand

sustainableathome.

Ourcustomers,ourpeople,andthecommunity

areundoubtedlyofutmostimportancetous.Our

SustainabilityReporthashelpedustobuildand

maintain trust in our customers by ensuring that

organizations,likeus,considertheimpactwehave

onsustainabilityissues.Itenablesustobemore

transparentabouttherisksandopportunities,which

leadstobetterdecisionmaking,thushelpingRRH

buildandmaintaintrustwithourcustomersand

businesses.RRHalsoprovidesunwaveringsupport

tothecommunitiesinwhichweoperate,advocating

fornon-profitorganizationsbothdomestically

andabroad.RecentprojectshaveincludedCity

ParksFoundationGreenGirlsproject,supporting

environmentaleducation,biodiversityand

encouragingSTEM(science,technology,engineering

andmathematics)educationinyoungfemales;

TransportationAlternativesBikeMonthandCentury

BikeTourcreatingsaferstreetsforNewYorkcyclists

andpedestrians;TheBrooklynGreenwayInitiatives

EpicRideandHalfMarathon;EarthwatchExpedition:

SeatoTrees;andthe2017Envirothon.

OurIntegrity,innovativeapproach,andfocuson

customersandthecommunityallowsustobethe

companyofchoiceforenvironmentallyconscious

energysolutions.

RichardBooth

PresidentofRetailOperations

RichmondRoadHoldingsLLC


Our Business

Richmond Road Holdings LLC RRHisaprivatelyheldNewYorkbasedenergy

servicescompanyoperatingmultiplebusinesses

acrossseveralstates.ThesebrandsincludeKiwi

EnergyinNewYorkandOhioandSpringPower&

GasinNewJersey,MarylandandPennsylvania.

RRH Energy Services LLC RRHEnergyServicesisaNewYorkbasedenergy

services management company overseeing

businessesmanagementacrossdifferentstates.RRH

EnergyServicesincludesbutisnotlimitedtoFinancial

ForecastingandBudgeting,BusinessDevelopment

andPlanningfornewandestablishedcompanies,

Procurement,RiskManagement,NewMarketEntry,

SalesStrategyandGrowth,OperationsandDatabase

Solutions,MarketingandPublicRelationsStrategy

andValue-addedServicesandPartnerships.They

Business Profile


providesupportandmanagementforbusinesses

focusingonresidentialandsmallcommercial

customerbases.CurrentlythesebrandsincludeKiwi

EnergyinNewYorkandOhio;andSpringPowerand

GasinNewJersey,MarylandandPennsylvania.The

Ecogoldloyaltyprogramservicesthesecompanies

asavalue-addedrewardsprogramofferingaretail

benefitforcustomers,addedservicesthrough

partnershipsandenergysavinginitiatives.

RRHEnergyServicespredominatelyfocuseson

EnergyRetailSolutionsthathaveasustainable

outcome.Theyanalyzebusinessobjectivesand

developtherightapproachtohelpcompanies

achievethesecriticalgoals.

Kiwi Energy NY LLC (“Kiwi Energy”)ThecompanywasoriginallyformedinDecember2008

andwasrebrandedin2012whenwemovedtowards

moreenvironmentallyfocusedenergyproductsinthe

NewYorkmarket.KiwiEnergywillbelaunchinginto

Ohioearlyin2018.KiwiEnergymarketspredominantly

toresidential,withsomesmallcommercialcustomers,

andsincedoingbusinessinNY,wehavecontracted

withmorethan100,000customers.Thecurrentutility

serviceareasincludeNationalGrid,ConEd,NewYork

StateElectric&Gas,RochesterGas&Electric,

Orange&RocklandandCentralHudson.

Spring Energy RRH LLC (“Spring Power & Gas”)SpringPower&GaswasformedinNovember

2013tooperateintheMarylandandNewJersey

energymarkets,retailingtoresidentialandsmall

commercialcustomers.SpringPower&Gashas

beengrantedlicensestobeanElectricGeneration

SupplierandaNaturalGasSupplierinPennsylvania,

thatrecentlylaunchedinQ22018.

Our Customers

AtRRHwehaveaverystrongfocusoncustomer

satisfactionandincentivizeourstafftoensure

excellenceinservice.Customersatisfactionis

paramount,withstaffperformanceoncustomer

callsanimportantcomponent.RRHtakesprivacy

veryseriouslyandwecomplywithanyrequestto

non-contact.Ourcustomersarepredominantly

residential,withsomesmallbusinesses,andwe

aimtoprovideanexceptionalexperiencetoour

customersaboveandbeyondwhattheyareableto

gainfromtheutility.

Our Supply Chain

RRHpurchasesitselectricityfromtheNewYork

PowerPool(NYPP)andthePennsylvania-NewJersey-

Maryland(PJM)Interconnection.BoththeNYPP

andPJMsourcesupplyfromgenerationwithintheir

regionandfromneighboringregions.Themixoffuels

usedtogeneratetheelectricityvarieshourlyand

includesnaturalgas,nuclear,hydro,oil,coal,windand

otherrenewableresources.SpringPower&Gasand

KiwiEnergyoperateinstatesthathaveRenewable

PortfolioStandards(RPS).Thesestandardsset

differentrequirementsfordifferenttypesof

renewableenergyresourcesthatSpringPower&Gas

andKiwiEnergymustmeet.BothKiwiEnergyand

SpringPower&Gasgoaboveandbeyondthesestate

requirements.InadditiontotheRPS,KiwiEnergyand

SpringPower&Gasensurethat100%ofcustomers'

usageismatchedwithRenewableEnergyCertificates

(RECs).Additionally,KiwiEnergyandSpringPower&

GasstartedofferingGreen-eEnergycertifiedWind

RECproductsatthebeginningof2017.

RRHpurchasesnaturalgasfromvariousnaturalgas

productionandstoragefacilities.Usingthedata

fromtheUnitedStatesEnvironmentalProtection

Agency(USEPA),RRHdeterminesthecarbon

emissionsassociatedwithitsnaturalgassalesand

purchasescarbonoffsetstooffsettheemissions

fromprojectsthatencourageforestryandavoid

carbondioxide(CO2)emissions.


Our Leadership

Withasubstantialvisionandthecollectivegoal

ofhelpingtocreateasustainablefutureforour

planet,RRH’ssmallExecutiveteamworksdiligently

todevelopenergysolutionscrucialtoachieving

thismission.Bearingdecadesofenergyexperience,

ourteampossessescomprehensiveexperience

in operating energy companies throughout the

UnitedStatesaswellasinternationally.Ourteamis

dedicatedtodevelopingourproducts,brand,and

expandingourbusiness.Allofouremployeesshare

andsupportourcommitmenttotheenvironment,

ourcustomers,andthelocalcommunity.

BasedinManhattan,NewYork,ourcorporateteam

overseesoperationsforNewYorkandotherstates.

Havingestablishedgovernanceprocessesbetween

ourExecutiveTeamandinvestors,weleverage

outsideconsultantsandcounseltoensurethatour

processesforacquiringenergyandcommunicating

withourstakeholdersare100%compliantand

adheretothehighestbusiness,environmentaland

legalstandards.Additionally,wehavemandated

systemsandproceduresinordertoencouragea

positivecustomerexperienceandassureconsistent

qualityincustomerservicefromenrollmentto

renewal.Wehavehighexpectationsofourstaffto

followourproceduresandcodesofconduct,which

wemeasureforsuccess,andrewardstaffforthese

efforts.RRHtakesprideinfairandequaltreatment

ofallstafftoensureapeaceful,productive,

supportive,andsafeworkingenvironment.

Engaging Our Stakeholders

RRHhasengagedwithawidevarietyof

stakeholdergroupsthatareallequallyimportant

toourbusiness.Weaimtoapproachallofour

interactionswithintegrityandhonesty,preempting

needsandquestionsbeforetheyarise;notonly

wheninteractingwithcustomers,butalsowhen

communicatingwithemployees,shareholders,

suppliers,regulators,orthegreatercommunity.By

communicatingthroughtheappropriatechannels,

westrivetoprovidesolutions,educateonenergy

choices,andinspirepositiveenvironmentalchange.

Communicationeffortsincludedigitalnewsletters

Focus On Culture


andsocialmediatoourcustomersandemployees,

submittingmaterialchangeswiththePublic

ServiceCommissionforregulatorytransparency,

andsendingmediareleasesaboutourcommunity

involvement,newenvironmentalproductsand

partnerships to share our message with the

widercommunity.

Our Strategy

RRHs’sustainabilitystrategyfocusesonseveralkey

policyprinciplesandgoalstoensureweserveour

customers,employees,investors,otherexternal

stakeholders,andtheenvironment.Ourultimate

goalistoconductourbusinesstothehighest

ethicalstandardpossibleinordertoinspirethose

with whom we interact to promote a focus on the

environmentamongourstaff,customers,and

thecommunity.

1. RenewableEnergyandtheEnvironment

2. CustomerSatisfaction

3. CommunityOutreach

4. EmployeeDevelopmentandWellbeing

Our Sustainability Vision

Asanenergyretailerthatprovidesinnovative

energysolutionsforelectricityandgassupply

toourcustomers,westrivetoconductour

businessinamannerthatisenvironmentally

andsociallyresponsible.Wearecommitted

tothefollowingprinciplesinorderto

achievethis:

• Toprovideourcustomerswithsuperior

serviceandinnovativeenergysolutions

• Tocomplywithallapplicableregulations

thataffectourbusiness,whileoperating

abovethestandard

• Toachievecarbonneutralityforour

operationsandtheenergywesupply

• Toprovideunwaveringsupportto

the communities in which we operate

• To be the company of choice

forenvironmentallyconscious

energysolutions

Thesearetheprinciplesthatconstitute

thebasisforRRHs’sustainabilityvision.

2018 GOAL

Gaining a higher engagement from our stakeholders by conducting digital surveys with customers, internal focus groups and having a stronger presence at industry meetings increasing regulatory visibility.


Our Employees

Sustainabilitynotonlyappliestoourcompany

practicesbuttoourpeople.Weseektoidentifywhat

isimportanttoouremployeesandstakeholders

sothatwecancreateaworkplacethatprovides

supportandopportunitiestonurtureemployees

thatareasdedicatedtoRRHaswearetothem.

Althoughwehavesmallteamofemployees,every

staffmemberishighlyvaluedandconsideredas

anessentialpartoftheteam.Weaimtocultivatea

familyoflong-termemployeesthatcangrowwith

thecompanyandcontributetoourvision.

Ourdynamicanddiversecompanyoffersunrivaled

opportunities to enrich to our corporate success with

ahostofinitiatives,projects,andresourcesdesigned

topromotepersonalandprofessionaldevelopment

andgrowth.RRHtakesprideinbeingaworkplace

wherestaffcandevelopskillsandbuildcareers.

RRHnurturesacollaborativeworkenvironmentand

doesnottoleratebullyingorharassment.

Our Labor Practices

RRHisdevotedtomaintainingthebestpossible

climateformaximumdevelopmentandgoal

achievementforallteammembers.Ourcompany

iscommittedtoequalemploymentopportunity.

Wewillnotdiscriminateagainstteammembersor

applicantsforemployment.Additionally,wedonot

toleratediscriminationongender,talent,ethnicity,

sexualorientation,orculturalperspectives.We

supportdiversityandfosterinclusion,innovation,

andmutualrespect.Ourpracticeistotreat

eachteammemberasanindividualandvaluable

memberoftheteam.Weworktodevelopaspirit

ofteamwork;individualsworkingtogetherto

attainacommongoalwhilepromotingpersonal

improvementandsuccess.

Weprovideacomfortableandprogressiveworkplace

inordertomaintainanatmospherewherethesegoals

canbeaccomplished.Mostimportantly,wehavea

workplacewherecommunicationisopenandissues

canbediscussedandresolvedinamutuallyrespectful

Focus On People


atmosphere.Westrivetoconsiderindividual

circumstancesandtheindividualteammember.

Wefirmlybelievethatwithdirectcommunication,

weareabletocontinuouslyresolveanydifficulties

thatmayarise,whilesimultaneouslydeveloping

amutuallybeneficialrelationshipand

harmoniousworkplace.

Wellness

Happyandhealthyemployeesareanintegralaspect

ofourcompany’svalues.Weofferallfull-timestaff

member’shealth,dentalandlifeinsurance,with

accesstoinsuranceplansfortheirsignificantothers.

Weprovidepreventioninoptionalcomplimentary

vaccinationsforstaffandofferparentalleave.

RRHalsocontributestowardsemployees'401k.

RRHprovidesanemployeeassistanceprogram(EAP)

foremployees.Thisprogramoffersqualified

counselorstohelpstaffcopewithpersonal

problemstheymaybefacing.

Developing Our Workforce

RRHprovidesgrowthanddevelopment

opportunitiesforitsworkforceinorderto

encouragestaffmemberstoachievetheirgoals.

Employeeshaveregularperformancereviewswhere

they'reprovidedtheopportunitytoself-assessand

worktowardsobjectives,leveragingtoolsprovided

bythecompanytomeasuresuccess.

Developingourworkforceisnotlimitedtotraining

andtechnicalskills,wealsoprovideopportunities

outsidetheconfinesoftheworkenvironment

toenhancetheirhealthandwell-being,andto

enrichthelivesofothers.Ourpartnershipwith

theBrooklynGreenwayInitiatives(BGI)and

TransportationAlternativesillustrates

thiscommitment.

2016 Goals 2016/2017 Achievement

Manageandoffsetourcarbonfootprint asRRH’sbusinessexpands.

Althoughourcarbonfootprinthasincreased duetothegrowthinourbusiness,wecontinue tooffsetcarbonemissionsassociatedwith energysalesandoperations.

Establishamechanismtoindependentlyrecycle ourofficewasteorencouragebuilding managementtodoso.

Allunusedstationery,artwork,andwepromoterecyclingofallofficewaste.

Initiateaverificationprocessforfuture sustainabilityreports.

WehaveGreen-eCertificationandwerethefirstcompanytohaveGreen-eClimateCertificationforresidentialcustomersinNY,NJandMD.

Establishaformalmechanismtoengagewithourstakeholderstoensuretransparency,togarnerfeedback,toinformmaterialaspects,andtocontinuallyimproveourperformanceandreporting.

Whileourstakeholderbaseiswidelydispersed,wehavedevelopedaplantoenablegatheringfeedbackfromourcustomerstobeimplementedin2018.


RRHandtheEcogoldEnvironmentalFundhavebeenproud

sponsorsofBrooklynGreenwayInitiative’sEpicRideforfive

consecutiveyears.TheEpicRideisa25to40milebikerideand

annualfundraiserfortheorganization.

BrooklynGreenwayInitiative(BGI)isanon-profitorganization

thatworkstodevelop,establishandmaintaintheBrooklyn

WaterfrontGreenway,a14-milepathforpedestrians

andcyclistsfromGreenpointtoBayRidge.BGIalsoseeks

opportunitiestocreateadditionalopenspacesalongthe

greenwayrouteinordertoprovidetheenvelopmentofnature

andrelieffromthebuiltenvironment.Thedevelopmentof

thesegreenspacesisavaluableandvitalcomponentincity

planningandgrowth.

Foroveradecade,BGIhasactedasthecatalystforthe

development,establishment,andlong-termstewardshipofthe

BrooklynWaterfrontGreenway.

In2016,the“Epic”cyclistsrodethroughBGI’snewest1.7-

acresite,NavalCemeteryLandscape,whichwasdevelopedin

partnershipwiththeBrooklynNavyYardDevelopmentCorp.

Thisgreenlandscapeincorporatesmorethan50different

speciesofnativeplantsbeneficialtopollinatorslikebees,moths

andbutterflies.BGI’sopenspacedevelopmentsareintendedto

drawpeople,birds,andpollinatorstoofferaretreatfromthe

city,andaddtothenaturalmigrationpathforurbanwildlife.

TodaytheGreenwayconsistsof23NYCDOTcapitalprojects,

andtheorganizationisactivelyseekingfundingtomovemore

segmentstowardimplementation.

BGI Epic Ride


OnAugust27,2016,RRHandtheEcogoldEnvironmentalFund

sponsoredthefirsteverBikeRaveorganizedbytheBrooklyn

GreenwayInitiative(BGI),anon-profitorganizationthatworks

todevelop,establish,andmaintaintheBrooklynWaterfront

Greenway;a14-milepathforpedestriansandcycliststhatruns

fromGreenpointtoBayRidge.

Hundredsofcyclistsbedazzledtheirbikes,putontheircraziest

outfits,andblastedpartytunesastheyrodethroughtheseven-

mileportionofthegreenwaythatwasilluminatedwithlights.

StartinginGreenpoint,touringthroughWilliamsburg,theBrooklyn

NavyYard,DumboandBrooklynBridgePark,theridefinished

withapartyattheiconicarchwayundertheManhattanBridgein

Dumbo.Ridemarshalsaccompaniedthecycliststoensurecycle

safetythroughtotheend,wheretheyjoinedtheirfriendsand

familyforentertainment,music,andrefreshments.

RRHandtheEcogoldEnvironmentalFundhavebeendedicated

sponsorsandparticipantsofpreviousBGIevents.However,the

BikeRavewasthefirsteventthattookitsinspirationfrombike

ravesinothercountries,suchasCanadaandNewZealand,where

theyaremorecommonlyusedtoraisefundsforcharity.Theride

wasaimedtoraiseawarenessforBGIandencouragealternative

formsoftransportationinthecity.

OrganizationslikeBGIarenotonlyencouraginganeco-friendly

lifestylebuttheyareworkingtowardsthedevelopmentofgreen

spaces,whicharevaluableandvitalcomponentsinthegrowth

ofNewYork.TheBikeRaveisaculturalphenomenonthatis

spreadingaroundtheworld,alteringhowpeoplethinkaboutthe

citiesinwhichtheylive.

BGI Brooklyn Bike Rave


Forthefifthyearsincetheinaugurationoftheevent,RRHand

theEcogoldEnvironmentalFundsponsoredthe2017BGI’sHalf

Marathon&5Kasanexpressionofcontinuedsupportforthis

amazingorganization.

TheBrooklynGreenwayHalfMarathon&5Kguidedrunners

throughuniqueandmemorableurbanviewswhichincluded

vistasofthemidtownandlowerManhattanskylines;Brooklyn,

Manhattan,andWilliamsburgBridges;BrooklynBridgePark;

andtheBrooklynNavyYard.

ParticipantsofTheBrooklynGreenwayHalfMarathon&

5KsupportedBrooklynGreenwayInitiative,anon-profit

organizationcommittedtothedevelopmentandlong-term

stewardshipoftheBrooklynWaterfrontGreenway.Thiswas

oneofmanyannualinitiativesheldbytheorganizationthat

aredriventohelpincreaseawarenessandgeneratefunding

forthecontinueddevelopmentandrestorationofthe

BrooklynWaterfrontGreenway(a14-milelandscapedroutefor

pedestrians,runnersandcyclistswhichwill,whencomplete,

connectneighborhoodparksandopenspacesfromGreenpoint

toBayRidge).

OrganizationslikeBGIarecrucialtodevelopingamore

sustainablecityastheyconstantlydemonstratehowpowerful

andeffectivecommunity-drivenchangescanbe.

BGI Half Marathon & 5K


Establishedin1956,NationalBikeMonthcelebratesthemany

benefitsofcyclingandencourageseveryonetogetinvolved.In

honorofNationalBikeMonth,TransportationAlternativeshosted

awidearrayofevents,meanttoengagenewandseasonedcyclists

alike.In2017,RRHandtheEcogoldEnvironmentalFundsponsored

TransportationAlternative’sBikemonthinordertopromotethe

importanceofbicyclinginthecity.

Eachyear,TransportationAlternativescelebratesBikeMonth

bycuratingaseriesofactivitiesthathighlightthebenefitsand

importanceofbicycling.In2017,thisincludedaBikeCommuter

Challengewhichencouragedcolleaguestobandtogetherina

healthycompetitionoftrackingtheirmonthlymiles.TheChallenge

wastheperfectwaytointroducepeopletothebenefitsof

commutingbybike,andalsotohelpemployersbuildapositive,

healthyworkplaceculturethatbeginswithemployeeshavingfun

gettingtowork.Asworkerscompetedforthetitleof‘Bikingest

Office,’theyalsogainedanewperspectiveofNewYorkCity

streetsandwhatneedstohappentomakethemsaferforcycling.

TransportationAlternativesBikeMontheventsalsoincludedaBiketoWorkDayandtheBikeHome

fromWorkParty,withthelattercelebratingeverythingthereistoloveaboutcycling.Vendorsjoinedfrom

alloverthecountryandofferedawidearrayofproductsandactivitiesthatengagedandinteractedwith

cyclists,youngandold.

With140,000activesupportersandcommitteesofactivistsworkinglocallyineveryborough,Transportation

AlternativesworkstoreclaimNewYorkCitystreetsforbiking,walkingandpublictransit.Throughconsistent

andfocusedadvocacy,TransAlthasadvanced“completestreet”redesignswithprotectedbikelanes,dedicated

buslanesandpublicplazas,andhasalsoworkedformoreequitableVisionZerotrafficenforcementacrossthe

fiveboroughs,includingspeedsafetycamerastoprotectchildrenateveryschool.

NationalBikeMonthisanopportunitytocelebratetheuniquepowerofthebicycleandthemanyreasons

peopleridetoworkorschool.

TransAlt Bike Month


In2017,RRHandtheEcogoldEnvironmentalFundsponsored

TransportationAlternative’sNYCCenturyBikeTourforthe

thirdyearrunning.TransportationAlternativeshasledthe

transformationofNewYorkCity’stransportationnetwork

bycontinuingtodevelopsustainable,efficientwaysof

maneuveringaroundthecitysince1973.Theirworkincludes

theproductionoflarge-scalebikeeventsforbothnoviceand

experiencedcyclists,includingoneofthemostuniquebike

toursofferedintheUS,theNYCCenturyBikeTour.

TheNYCCenturyBikeTouristhenation’sonlyall-urban100-

milebiketouroption.Alldistanceroutesofthetourwere

designedtoexhibittheinterconnectivityofthedifferent

neighborhoodsinNewYorkCityandrevealhowsimpleandsafe

itcanbetocommutebybike.

SincetheinauguralNYCCenturyBikeTourin1990,thecity’s

greenwaysystemhasexpandedmorethantenfold.Thisyear,

theCenturyRidewillshowcaseacarefullycuratedsectionofthe

city’snow1,000+milesofbikelanenetworksandgreenways.

ThefirstNYCCenturyBikeTourattractedonly200dedicatedNewYorkCitybicyclists,manyofwhomwere

dailybicyclecommutersalreadyadvocatingforbetterbicyclingconditionsinthecity.Today,therideattracts

morethan6,000people.Today’sridersincludeNewYorkers,aswellasvisitorscomingfromacrossthestates

andevenfromaroundtheworld.Manybicyclistsreturnyearafteryear,becausetheyknowthattheNYC

CenturyBikeTourisoneofthebestwaystoexperiencethediversityandscopeofNewYorkCity.

Allridershadtheoptiontochoosewhichdistancetheywishedtoparticipatein.Thenewestroute–the

“familyfriendly”15begunatProspectParkandcrossedintoManhattanviatheManhattanBridge.Theother

optionsincludedthe35,55,75,or100-milebikeride,allwhichbegunateitherProspectParkorCentralPark.

SupportingtheNYCCenturyBikeTourisagreatwayforNewYorkersandtouristsaliketodemonstratetheir

supportofsaferstreetswhilebeingassociatedwithoneofthemostexcitingbikeadventuresinthecity.

TransAlt NYC Century Bike Tour


Establishedin1956,NationalBikeMonthisachancetoshowcase

themanybenefitsofbicyclingandencouragemorepeopletouse

pedalpowertocommutearoundthecity.InhonorofNationalBike

Month2017,RRHandtheEcogoldEnvironmentalFundteamedup

withBikemore,aBaltimore-basedbikeadvocacygroup,topromote

theimportanceofBikemonthandprovidedallBikemoremembers

andattendeesmultipleexclusiveoffersforattendingtheseevents.

TheeventwasheldattheBaltimoreFarmer’sMarketand

BazaaronMay7,2017.TheBiketoMarketEventhighlightstwo

importantaspectsofathrivingsustainablecity:sustainable

transportationandlocalfreshfood.Bikemoremembersandlocals

areencouragedtoridetheirbiketotheeventtodemonstratethe

easeofdoingdailyactivitiesonabike,thevalueofsupporting

localgrowersand,ofcourse,reducingtheircarbonfootprint.At

themarket,Bikemoreprovidedfreebikevalettomembersand

attendees,sotheycouldhavepeaceofmindwhiletheyshopped.

Bikemorealsohadgiveawaysandaraffleforanyonewhorodein,

and,aspartoftheevent,RRHofferedallBikemoremembersand

attendeesfourfreeLEDlightbulbsforsigningupfortheirbrand’s

electricityorgasservices.

Bikemoreisamembership-basedbicycleadvocacyorganization

inBaltimore.Representingthethousandsofpeoplewhoride

bicycleseveryday,fortransportationandrecreation,throughout

theGreaterBaltimoreurbanizedregion.Theorganization’sgoalis

toincreaseandimprovebicycleinfrastructure,policies,andbring

awarenesstoamoresustainablecity.

Bikemorehashadaprofoundandconsistentimpactonthe

Baltimorecommunity.RRHandtheEcogoldEnvironmentalFund

lookforwardtobuildinganongoingpartnershipwithBikemore

andtosupporttheminfutureevents.

Bikemore - Bike to Market Event for Bike Month


Intoday’ssociety,customers,businesses,regulators

andotherstakeholdersareinfluencingcompaniesto

operateinamoresustainablefashion.Performance

expectationsarebeingdrivenbeyondjusteconomic

considerations,toincludeenvironmental,socialand

governanceaspectsofabusiness.Thisspeaksto

enhancingacompany’senvironmentalstewardship,

toreducingacompany’senvironmentalfootprint

andtopreservingournaturalresources.Thisof

courseincludeshavingaccesstomoreinnovativeand

sustainableenergysourcesthatcreatelesspollution

andreduceenvironmentalimpacts.

RRHiscommittedtodemonstratingenvironmental

stewardshipthrough:

• Achievingcarbonneutrality,bothfortheenergythatwepurchaseandsell,andhowweconductourbusinessoperations

• Implementingactionstoreduceourenvironmentalfootprintoverallandtofosterenvironmentalconservation

Whileweareanoffice-basedbusinessandthusdonot

ownoroperatefacilitiesorequipmentthatgenerate

significantemissionsorwastes,thereismuchwe

candotofosterenergyconservation,reduceour

greenhousegas(GHG)emissions,managewaste,and

enhancebiodiversityandenvironmentalconservation.

Our Carbon Footprint

Duetothenatureofourbusiness,wedonothave

asignificantcarbonfootprint.Nonetheless,for

thissustainabilityreportwehavecalculatedGHG

emissionsforthosesourcesofGHGemissionswhere

reliabledatacouldbeobtained.Wequantifiedthe

followingsourcesofemissions:

• Scope 1–WepresentlydonothaveanydirectGHGemissionsaswedonotownanyfacilitiesandleaseorsubleaseourofficespaceandlocations.Nordoweownoroperateanycompanyvehicles.

Focus On Environment


• Scope 2–IndirectGHGemissionsfrompurchasedelectricityusedinouroffices, andapartmentandstoragelocations arequantified.

• Scope 3–Wehavequantifiedemissionsfromofficespaceheating,businesstravel,employeecommute,andpurchasedelectricitytransmissionanddistribution(T&D)losses.

DatasourcesforourScope2emissionsinclude

currentU.S.EPAeGRIDfactorsorEnergyInformation

Administration(EIA)electricityemissionfactors.

ForScope3emissions,officespaceheatingutilized

EIAnaturalgasheatingemissionfactors.Allother

sourcesarequantifiedusingtheU.S.EPACenterfor

CorporateClimateLeadership-EmissionFactorsHub

(November2015).

RRH’sGHGemissionsforcalendaryears2016and

2017aresummarizedinthetableandfiguresbelow.

Withtheexpansioninourbusinessandcustomer

base,overallemissionsincreasedfromthatreported

for2015(i.e.,totalGHGemissionsof412metrictons

CO2e).However,ourtotalGHGemissionsdecreased

by19%from2016to2017.

OurlargestsinglesourceofGHGemissionsis

businesstravel.Itcomprises77%and73%ofour

carbonfootprintfor2016and2017,respectively.

Thesourceforthemajorityoftheseemissions(over

96%)consistsofairlinetravel.

Employeecommuteisoursecondlargestsourceof

GHGemissionsandrepresents21%and25%ofour

carbonfootprintfor2016and2017,respectively.

For2016and2017,theGHGemissionsderivefrom

trainandpersonalmotorvehicleuse,althoughthe

majorityofouremployeescommutetoworkbytrain

andbus.

GHG Emission Sources2016 GHG Emissions,

metric tons CO2e2017 GHG Emissions,

metric tons CO2e

Scope 1 0 0

Scope 2 PurchasedElectricity 9 5

Scope 3SpaceHeating

BusinessTravel

EmployeeCommute

T&DLosses

Subtotal

4

500

136

0.5

641

6

383

130

0

519

Total GHG Emissions 650 524

Summary of 2016/17 GHG Emissions


2016 2017

Business Travel Business Travel

Employee Commute Employee Commute

Bus 1%

Road 1%

Car 49%

Air 99%

Train 50%

Train 1%

Road 3%

Air 96%

Train 46%

Car 54%

Total Greenhouse Gas Emissions Total Greenhouse Gas Emissions

NaturalGas forHVAC0.1%

NaturalGas forHVAC0.1%

T&D Losses 0%

T&D Losses 0%

Business Travel 77%

Business Travel 73.1%

Employee Commute 21%

Employee Commute 24.9%

Purchased Electricity1.3%

Purchased Electricity.9%


Asinpreviousyears,for2016and2017,RRHhas

chosentooffsetthecarbonfootprintfromour

operationsthroughpurchaseofVerifiedCarbon

Standard(VCS)VerifiedCarbonUnits(VCUs)from

thefollowingprojects:

RMDTL Portel-Para REDD Project Avoiding Planned Deforestation & Providing Social Benefit RMDTLPortel-ParaREDDprojectaimstoprevent

CO2emissionsbyavoidingplanneddeforestationin

thePara’State,Brazil,aregionwiththehighestrate

ofdeforestationinBrazil.Theprojectwascreated

in2008andisregisteredwiththeVCSframeworkin

theAmazon,theRMDTLPortel-ParaREDDProject

isinacriticalareaoftheAmazon,inalow-lying

areathathasover100milliontrees.Thisareafilters

thewaterfortheregion,filterstheairandholds

adiversenumberofflora,faunaandwildlifethat

reliesonthisenvironment.

Thelandisover177,000hectarestotal,making

theareaoneofthelargestprivatereservesin

theAmazon.Theprojectincludesnativeforest,

wetlands,twolargeriversandtensofmilesof

smallsteams.

InadditiontotheUnitedNationsCollaborative

ProgramonReducingEmissionsfromDeforestation

andForestDegradationinDevelopingcountries

(knownasREDD+),theprojectalsomeetsthe

ClimateCommunityandBiodiversityAlliance(CCBA).

Itdoesthisthroughsocialinvestmentsupporting

traditionalpeoplethatliveisolatedalongthe

AmazonRiver.Theprojectallocates56,000hectares

inlandtothelocalinhabitants.Thedonationsallow

traditionalpeopletogainfinancingtocomplete

theirownprojectsonthelandsuchascassava

farming,acai,blackpepperandagroforestryand

livesustainably.Eachfamilyisgiven140hectares

andallowsforempowermentofthelocalpeople

allowingthemtoentertheruralmiddleclass.

RMDTLPortel-ParaREDDproject:

• Preservescarbonstoredintheforest’s livingbiomass

• Protectsthebiodiversitythatdependsonthe forest ecosystem

• GeneratesanalternativeandsubstantialincomesourceforRMDTLPortel-ParaREDDProjectviathesaleofVerifiedCarbonUnits

• SupportsBiodiversityonacommunitylevel

Brazil AgFor: The Amazon Peoples Rosewood REDD+ projects of Portel, Para AmazonPeoples’RosewoodREDD+projectsof

Portel,Paraisaveryspecialprojectwithdual

benefits.Theprojectaimstomaintainandprotectits

pristinelocationinParaState,Brazil.Thisisaunique

locationforbiodiversityinthemajesticheadwaters

oftheMarajoIslandbiosphere.Theaddional

purposeistohelpthepoorintheprojectarea.

Theprojectpreservesoneofthemostthreatened

areastheBrazilianAmazonthatranksasthe

numberoneareaforillegalloggers,numberone

forforestedprivatepropertyandnumber2for

deforestationrate.Thelandisinalowlyingarea

thathasover100milliontreesandisover177,000

hectaresmakingtheareaoneofthelargestprivate

reservesintheAmazon.

Theprojectalsohasasignificantsocialinvestment,

as900indigenouspeoplewillmovefrompoverty

intotheruralmiddleclass.Theprojectgenerates

CarbonCreditsthatfundsocialandenvironmental

2018 GOAL

Reduce the amount of business travel, continue to offset our products with renewable attributes.


goals.Thepeoplelivingintheprojectareaare

consideredtraditionalpeopleandliverelatively

isolatedalongtheriversintheAmazon.Theproject

gives56,000hectarestolocalinhabitantsandhelps

themtogainfinancingforprojectsthatinclude

cassavafarming,acaiandagroforestry.Thisallows

forempowerpowermentofthelocalcommunity,

wholiveinharmonywiththelandandbringthem

outofpovertytoliveamoresustainablelife.

Theprojectisstructuredwithstrictprotocolsthat

requirerealactionwithgoalstomeetspecific

benchmarks.Theprojectfollowsthreestandards.

ThefirstistheUnitedNationsCollaborativeProgram

onReducingEmissionsfromDeforestationin

DevelopingCountries,knownasREDD+.Thesecond

isClimateCommunityandBiodiversityStandard

(CCBA),andthelastisVCS.

In 2016 & 2017 we offset our carbon footprint as

RRH’s business expanded.

How We Manage Our Waste

Becauseourbusinessisofficebased,thewaste

thatwegenerateincludestypicalmunicipalwaste,

includingitemslikepaper,foodwaste,plasticand

glassbeveragecontainers,andotherwastetypicalof

officeoperations.Weoccupyofficespaceinseveral

buildingsintheNewYorkMetroarea,andutilizea

storagefacility.Therespectivelandlordssegregate

wasteforrecycleordisposal,wedosoaswell.

Asaresultoftheexpansionofourbusinessinto

newmarketsandchangestoourofficeoperations,

weproducedaconsiderableamountofstationery

andpromotionalliteraturethatwemaynotbeable

toutilize.Approximately68,500piecesofartwork

andenvelopestotaling1175poundsrequired

propermanagement.Toensurethatthismaterial

wasnotjustdisposedinalandfill,weretainedan

independentrecyclingcompanytoshredandrecycle

thiswastein2015,andhavecontinuedthisprocess

throughout2016and2017.Byrecyclngthiswaste

paper,in2016theequivalentof990poundsofCO2e

emissionswereavoidedandin20171980pounds

of CO2ewereavoided.RRHreducedtheamountof

wastebyafactorof4in2016comparedto2015,

andcontinuestorecyclethiswaste,thusavoiding

associatedGHGemmissions.

Our Commitment to Biodiversity and Conservation

RRHHoldingsworksinseveralwaystoenhance

biodiversityandpromoteenvironmental

conservation.ExamplesofsucheffortsareEcogold

EnvironmentalFundpartnershipwithCityParks

CostalClassroomsandGreenGirlsprograms.

2018 GOAL

Continue to verifiy our customer usage through the Green-e Energy and Green-e Climate Certified programs.

2018 GOAL

Reduce our print requirements drastically by moving to digital customer enrollments and digital communications where possible.


In2017,RRHandtheEcogoldEnvironmentalFundpartnered

withTheCityParksFoundation,theonlyindependentnon-

profitorganizationthatoffersprogramsinparksthroughout

thefiveboroughsofNewYorkCity.Thepartnershippromotes

sustainabilityandtheenvironmentaleducationprogramstheCity

ParksFoundationofferstothemanycommunitiesacrossNew

YorkCity.Itemphasizestheimportanceoffurtherdevelopmentin

environmentaleducationforfuturegenerationsofNewYorkers.

Foundedin1989,TheCityParksFoundationisoneoftheoldest

andlargestCityParksorganizationsinthecountry,offeringa

broadrangeoffreearts,sportsandeducationprograms.Their

missionistoinvigorateandtransformcityparksintovibrant

centersofurbanlifeforallNewYorkerstoenjoy.CityParks

Education,connectsteachers,studentsandfamiliesbyturning

parks,schoolsandrecreationcentersintohands-onclassrooms

forlearning.Throughtheireducationalprograms,students,and

communitymemberscanlearnaboutNewYorkCity’scomplex

ecosystem,urbanecology,andhowtomaketheenvironment

healthierforthebenefitofalllivingthings.

CityParksFoundation’sCoastalClassroomoffershands-on

learning.Theprogram’sbasisisaroundteachingNewYorkers

aboutwaterways,thespeciesthatliveinthemandtherole

humansplayinthesedelicateecosystems.Thisprogramalsolets

students“gettheirfeetwet”insomeofNewYork’scoastalhot

spotswhilestudyingNewYorkCity’sdynamic,aquaticecosystem.

StudentsgettheopportunitytodelveintoNewYork’swaterfront

andexploretheworldbeneaththewaves.

RRH/theEcogoldEnvironmentalFund’spartnershipwiththe

CityParksFoundationshowsitsongoingefforttosupport

organizationsthatalignwithitsownvaluesofenvironmental

accountabilityandsustainability.TheCityParksEducation

programsserveasagreatlearningopportunityforstudents

andcommunitiestodeveloptheirenvironmentaleducationand

awarenessofurbanecologyinNewYorkCity.

City Parks Coastal Classrooms


RRHandtheEcogoldEnvironmentalfundsponsoredCityPark

Foundation’s2017GreenGirlsProgramaspartofthenew

partnership.CityParksFoundation’sprogramsandcommunity

buildinginitiatives–locatedinmorethan350parks,recreation

centers,andpublicschoolsacrossNewYorkCity–reach425,000

peopleeachyear.TheCityParksFoundation’sethosissimple:they

believethrivingparksreflectthrivingcommunities.

TheinnovativeGreenGirlsPrograminspiresearlyadolescent

girlstoexcelasenvironmentalscientistsandstewardsofNew

YorkCity’spreciousnaturalresources.Theprogramtakesmiddle

schoolstudentsonoutdooradventuresinparksandalong

waterwaysafterschoolandduringthesummer.GreenGirlsis

aimedathelpinggirlsdevelopanewunderstandingofnatural

ecosystems,discoveringhowtheycancreatepositivechange

withintheirenvironment,andlearningaboutfuturecareers

inthesciences.

GreenGirlsisofferedthroughouttheyearacrosstwodifferent

platforms.GreenGirlsAfterSchoolrunsthroughouttheschool

yearwithfreeweeklysessionsandcombinesscience,technology,

interactivegames,andfieldtripsthatfocusongaining

understandingofnaturalecosystemsinNewYorkCity.TheGreen

GirlsSummerInstituteengagesupto30middleschoolgirls,

ages10to13,infiveweeksoffun-filledoutdooradventuresJuly

throughAugust.BasedinLongIslandCity,theGreenGirlstravel

toallfiveboroughstostudythedynamicurbanforestsofNew

York’sparksandwaterways.

GreenGirlsoffersaspiringfemaleenvironmentalscientistsSTEM

education,atraditionallymale-dominatedfield.Italsoactsasa

platformforyoungwomentolearnaboutourplanet—specifically

naturalresources,whytheyareimportant,andwhyweneedto

takecareofthem.

City Parks Green Girls


RRHfollowsastrictauditingprocesstomatchand

retiretheirproductswithRECsandCarbonOffsets.

Thesearerecordedandcountedthroughathird-

partypaperlessinventorysystemusingtheERCOT

systemforRECsandtheVCUsystemforCarbon

Offsets.Itisimportanttoconsiderwhatreducing

GHGemissionsmeansineverydayterms.TheUS

EPAhasdevelopedaGHGequivilancycalculatorthat

translatestheseabstractmeasurementsintoterms

thatwecanallrelateto.1Whetherrelatedtothecars

wedrive,thewastewegenerate,thelightbulbswe

useortheforestswepreserve,theseequivilances

provideameanstoillustratethepotentialimpactof

effortstoreduceourenvironmentalfootprint.

How We Achieve Carbon Neutrality for the Energy We Sell

RRHs’salesarecomprisedofelectricityandnatural

gasasillustratedbelow.BothKiwiEnergyand

SpringPower&Gas,throughtheirenvironmentally

consciousofferings,purchaseRECstocover100

percentoftheirelectricitysales.RRHpurchasesand

sellsnaturalgas,andpurchasescarboncreditsto

offsetthecarbonemissionsfromnaturalgassales.

Registry Product Name Project Type Vintage RECs

ERCOT KiwiClean/SpringGreen WindREC 2016 293,459

Registry Product Name Project Type Vintage RECs

ERCOT KiwiClean/SpringGreen WindREC 2017 58,443

NYGATS KiwiClean/SpringGreen LowImpactHydro 2017 175,000

Total 233,443

Registry ID & Project Name Product Name Project Type Vintage RECs

Cikel REDD Project VCSR977 Kiwi/SpringZeroGas LandUse 07/19/2007-07/18/2010 28,741

Portel Project VCSR832 Kiwi/SpringZeroGas LandUse 01/01/2009-01/01/2012 145,475

Total 174,216

Reviewed Format: for 2016/17 Inventory2016

2017

2016

2017

Carbon Offset Reviewed Format: for 2016/17 Inventory

Registry ID & Project Name Product Name Project Type Vintage RECs

Cikel REDD Project VCSR977 Kiwi/SpringZeroGas LandUse 07/19/2007-07/18/2010 148,870

1 https://www.epa.gov/energy/greenhouse-gas-equivalencies-calculator,accessedMay22,2018.


Product

Annual Sales

CO2e Offset

Annually

GHG/CO2 Avoided or Carbon Sequestered Annually

Megawatthours

Metrictons CO2e

GarbageTrucksofWasteRecycledvs.Landfilled

IncandescentLampsSwitched

toLEDs

AcresofUSForests in OneYear

Electricity2016

293,459 218,397 10,882 7,309,142 257,240

Electricity2017

233,433 173,725 8,656 5,814,083 204,623

Total 526,892 392,122 19,538 13,123,226 461,863

Electricity Environmental Impact DataMatched100%withNationalWindRECs

Natural Gas Environmental Impact Data

Product

Annual Sales

CO2e Offset

Annually

GHG/CO2 Avoided or Carbon Sequestered Annually

DekathermsMetric

tons CO2e

GarbageTrucksofWasteRecycledvs.Landfilled

IncandescentLampsSwitched

toLEDs

AcresofUSForests in OneYear

Natural Gas2016

3,269,167 173,331 8,636 5,800,911 204,159

Natural Gas2017

2,795,115 148,197 7,384 4,959,739 174,555

Total 6,064,282 321,528 16,020 10,760,650 378,714


RRHisfullycommittedtoestablishingandgrowing

positiveandproductiverelationshipswithour

neighborsintheenergymarketsthatweserve.

Theseeffortsincorporateannualgiving,community

outreach,andestablishingbeneficialcommunity

andprofessionalpartnerships.Wemotivateour

employeestobestowtheirskillsanduniquevalues

tosupporttheseendeavors.Examplesofthese

effortsareprovidedbelow.

Our Giving

Our primary process for contributing to our

communitiesisthroughtheEcogoldEnvironmental

Fund.TheFundisprivatelyfunded,with

contributionsfromtheRRHportfolioofcompanies,

inordertosupportcharitableandnon-profit

organizationsdomesticallyandabroad.Aportionof

theproceedsaredonatedtothefundforeverynew

customeracquired.

TheEcogoldEnvironmentalFundcontributes

toprogramsthatalignwiththefund’svalues

ofsustainability,integrity,andenvironmental

accountability.TheFundisdedicatedtocollaborating

withandsupportingorganizationsthat:

• Havelong-term,sustainablesolutions thatfocusonpeopleandtheplanet.

• Cultivateacultureofsustainabilityandenvironmentalaccountability.

• Arecommittedtobuildingstronger,supportive,andenvironmentally consciouscommunities.

• Areraisingenvironmentalawarenessthroughgrassrootsinitiatives.

Focus On Community


GrantsaremadetoUnitedStatescharitable

organizationsthataretax-exemptunderSection

501(c)(3)oftheInternalRevenueCodeand

arepubliccharitiesunderSection509(a)ofthe

Code.Additionally,certaintaxexemptreligious

organizations,educationalinstitutions,andprivate

operatingfoundationsarequalifiedtoreceive

grants.SomeoftheorganizationsthattheEcogold

EnvironmentalFundhassupportedinclude:

In2016,13grantsweregiventhroughtheEcogold

EnvironmentalFund,andafurther11were

distributedin2017tootherorganizations,with

theBrooklynGreenwayInitiative,Transportation

Alternatives,CityParks,EarthwatchandWildForest

andFaunaeachreceivingmultiplegrants.Thenumber

droppedslightlyin2017duetolargercontributions

madetoenvironmentaleducationprograms.

Community Outreach

Ourcommunityoutreacheffortsareallocatedto

avarietyofdifferentsectorsincludingeducation,

environmentalandenergyconservation,

transportation,andcommunitydevelopment.Our

goalisn’tsolelytobenefitthecommunitiesweserve,

buttoinstillasenseofsocialresponsibilityinour

employeesandprovidethemwiththeopportunity

tomakeadifference.

Ecogold Environmental Fund Grants

Num

ber

of

Gra

nts

Aw

ard

ed

Calendar Year

15

14

13

12

11

10

9

8

7

6

5

4

3

2

1

02013 2014 2015 2016 2017


In2016,RRHandtheEcogoldEnvironmentalFundsponsored

Bikemore’sannualCranksgivingevent.Startedin1999inNew

YorkCity,Cranksgivinghasnowgrownintoaglobaleventthat

combinesbikeridingandgivingback.Thisscavengerhunt/food

drivesendsteamsofridersacrossthecitytocollectfooditems,

whichbenefitMoveableFeast,anorganizationthatcaresfor

men,women,andchildrenlivingwithHIV/AIDS,cancer,andother

life-threateningillnesses.

Therideisfreebutteamsareaskedtocarryasmallamount

ofcashinordertopurchasefooditemsfordonation.Thefirst

yearBikemorehostedCranksgivingwasin2015andin2016,

theydoubledthenumberofriders,whichincreasedtheimpact

andprovidedtwiceasmuchfoodforthepeopleinneed.The

organizationhopestogainmoresupportandencouragespeople

togetinvolvedinthisfunandmeaningfulevent.

Since2012,Bikemorehasworkedtowardsbeingaforceinbiking

forBaltimore.AsaBaltimore-basedadvocacyorganization,

Bikemore’sgoalistoincreaseandimprovebicycleinfrastructure,

policiesandawarenesstocreateasaferandmorelivablecycling

city.Theirvisionisforallpeopleacrossdiversecultures,races,

incomelevels,andbackgroundstofeeltheycansafelyand

confidentlycyclethrougheverypartofBaltimore.

RRHbelievesinBikemore’smissionandisproudtobeable

tosupportandpartnerwithanorganizationthathashada

consistentandprofoundimpactontheBaltimorecommunity.

Bikemore Cranksgiving


GrowNYCwasinspiredbythefirstEarthDayandwasoriginally

foundedin1970astheCouncilontheEnvironmentof

NewYorkCity(CENYC).CENYCwasinitiallyapolicy-based

organization,writingcomprehensivereportsaboutqualityof

lifeissueslikeairquality,traffic,andnoise.Today,GrowNYCis

thelargestandmostestablishedenvironmentalorganizationin

thecitywithover3millionNewYorkerseachyearparticipating

intheirprograms.Theyhaveplayedapivotalroleinhelping

NewYorkCitytransformoverthepastfivedecades.GrowNYC’s

missionistoimproveNewYorkCity'squalityoflifethrough

environmentalprogramsthattransformcommunitiesblock

byblockandempowerallNewYorkerstosecureacleanand

healthyenvironmentforfuturegenerations.

Everyyearsince1986,GrowNYC’sAnnualSpringPlantSale

hasprovidedcommunitygardensandotherorganizationsthe

opportunitytopurchaseavarietyofvegetables,herbs,and

floweringplantsgrownbyGreenmarketfarmersatwholesale

prices.In2017,theplantsalewasheldatBrooklyn’sHattie

CarthanCommunityGardenandtheRRHteamwasonhand

andeagertodiginandhelp.Thevolunteersspenttheday

participatinginanassortmentofgardeningactivitiesincluding,

fulfillingincomingordersandassistinglocalbuyerswith

loadingandunloadingplants.

RRHandtheEcogoldEnvironmentalFundhavebeenproud

supportersoftheAnnualPlantSaleforseveralyears,

andbelieveinGrowNYC’smissiontoimproveNewYork

City’squalityoflifethroughenvironmentalprogramsand

sustainability.Communitygardeningandlocalfarmingareboth

importantstepsinachievingthisandinbringingawarenessto

createamoresustainablecity.

GrowNYC’s Annual Spring Plant Sale


GrowNYC’sgardenprogrambeganin1975,spearheadedby

legendarygardenerLizChristy,turningvacantlotsintogreen

oases.Thegoaloftheprogramistobuildandsustaincommunity

gardens,urbanfarms,schoolgardens,andrainwaterharvesting

systemsacrossNewYorkCity.Todate,GrowNYChasbuilt100

gardens,andhassupportedhundredsmorethroughrenovations,

greeninfrastructureprojects,technicalassistance,volunteerdays,

anannualplantsale,andmuchmore.

OnJune2,2017,theRRHstaffrolleduptheirsleevesand

spentthedaywithGrowNYCattheirnewurbanfarmingproject

DemonstrationGarden,locatedinWilliamsburgBrooklyn’s

McCarrenPark.TheRRHteamhelpedonseveralprojects

throughouttheday,includingbuildingplantboxesandassisting

withareasofthegardenthatneededcompletion.Oncecomplete,

thegardenwillserveasanexampleforlocalsandvisitorswho

wanttolearnhowtogarden,growtheirownfoodandjusthave

abetterunderstandingofandrelationshipwiththeland.The

gardenwillalsoprovideanareawhereschoolgroupsandother

communitymemberscanplantandmaintainflowersandfoodsof

theirchoosing.

GrowNYChelps3millionNewYorkersannuallybyproviding

essentialservices—accesstolocallygrownfood,community

andschoolgardens,recyclingandwastereductiontools,and

more—thatenablehealthyandsustainableliving.Asanon-

profitorganizationthatyoucantrust,theirworkisonlypossible

becauseofcommunitydrivenchangeincludingcontributors,

volunteers,andsponsors.RRHunderstandsandsupports

GrowNYCmissionofimprovingqualityoflifeforNewYorkers

leveragingenvironmentalprograms.

GrowNYC Demonstration Garden at McCarren Park


Since2009,EarthSparkhasbeendedicatedtoeradicating

energypovertyinHaiti.In2012,EarthSparkturnedonafirst

ofitskind,privatelyoperatedmicrogridinLesAnglais,a

smalltownthathadneverbeforehadgridelectricity.In2015,

theEarthSparkteamexpandedthegridto430connections,

directlyservingover2000peoplewith24-hourelectricity

poweredprimarilybysolarenergyandbatterystorage.This

communityscalegridislargeenoughtopowersmallindustry

whileprogressiveenoughtoofferaccessibleservicetoevery

singleresidentlivingwithintheinfrastructure’sfootprint.

RRHandtheEcogoldEnvironmentalfunddonatedfunds

tothenon-profitorganizationEarthSparkInternationalfor

reliefeffortsintheaftermathofthetragiceventscausedby

HurricaneMatthew.HurricaneMatthewmadelandfallin2016

viathesmalltownofLesAnglais,whereEarthSpark’steam,

grid,andcustomerswerelocated.Itleftbehindwidespread

destructionandseverelydamagedmostofthehomesand

businessesinthecity.

Mostofthehomesandbusinessesconnectedtothegridweredestroyedduringthehurricane.EarthSpark

putforthsignificanteffortstoretooltheenergyassetstopowerurgentdisasterreliefefforts.Beyondtherelief

work,EarthSparkworkedintandemwithlocalauthoritiestore-establishthepolesandwiresdistributionsystem

ofelectricityforthetownandtodevelopresilientenergysystemsfortownsacrossthehardest-hitregion.

RRHhashadtheopportunitytopartnerwithEarthsparkonseveralotherprojects.Priortothehurricane,

RRHandtheEcogoldEnvironmentalFundsupportedEarthSparkininstallingatown-sizedsolarpowered

smartgrid,whichdeliverselectricityto450homesandbusinessesinthedowntownLesAnglaisareain

Haiti.Theresidentsofthesehomesandbusinessesnowreceiveclean,reliableenergyfromastate-of-the-

art,hybridgenerationsystem.

HurricaneMatthewwasatragedyandRRHandtheEnvironmentalfundareproudtosupportan

organizationlikeEarthSpark,whoworkedhardtoproviderelief,aid,andlong-termsolutionstothe

thousandsaffectedbythedevastatingevent.

EarthSpark International – Bringing Electricity to Haiti and Post Hurricane Matthew Relief


Earthwatch Climate Change: Sea to Trees at Acadia National Park

RRHandtheEcogoldEnvironmentalFundhavebeenpartnering

withtheEarthwatchInstitute,aglobalenvironmentalnon-profit

organization that connects citizens with scientists to improve the

healthandsustainabilityoftheplanet,since2015.Duringthe

summerof2017,RRHs’EcogoldEnvironmentalFundsponsored

SophiaLudtketojoin12otherstudentsintheEarthwatch

Expedition:SeatoTreesatAcadiaNationalPark,andprovidedher

theopportunitytoexaminehowclimatechangeisimpactingthe

biodiversityinthisregionofthestate.

Since1971,EarthwatchInstitutehasofferedindividualsfromall

walksoflifetheopportunitytoassistscientistsonfieldresearch

projectsaroundtheworld.Theexpeditions,whichoftenhavea

powerfulandtransformativeimpact,areanopportunityforeach

participanttodevelopadeeperunderstandingoftheirrolein

buildingasustainablefuture.Earthwatchmakestheseexpeditions

possiblebyutilizingauniquecitizensciencemodeltoraisefunds,

recruitstudents,teachers,andcorporatefellowstoparticipatein

criticalfieldresearchthataimstounderstandnature’sresponseto

theacceleratingglobalchange.

Thefocusofthisstudywastoanalyzetheeffectsofrisingtemperaturesonbirdmigrationandfruitavailability.

Scientistsleadingtheresearchhypothesizethatbirdsseekingcooltemperaturesaremigratingfurthernorth

duringthewinter,thuspassingoverAcadiaduringtheirreturnflightsouthlaterintheseason.Meanwhile,

warmertemperaturesarecausingfruittobloomearlierintheseason.Ifbothspeculationsarecorrect,birds

couldbedeprivedofthefueltheyneedfortheirlongmigrationwhilefailingtospreadtheseedsofthefruits

theyregularlyconsume.

Theexperienceshowedtheseyoungwomenmanywaysinwhichpeoplearealreadyfightingforahealthier

earthandhowevensmallcontributionscanhaveapositiveimpactonthestateofourplanet.Theprogramalso

featuredfemalerolemodelsinSTEMasanattempttoinspireandmotivateyoungwomentoconsiderfuture

careersinthesciences.


Overthelastfewyears,communitygardeninghasbeenonthe

riseasurbandwellersincreasinglyrealizethebenefitsoflocal

produceandtheimportanceofbringingcommunitiestogether.

InNewYorkCity,themovementhasseentremendousgrowth

asmanyresidentsrealizehowpreciousgreenspacecanbein

anurbanjungle.Oftenwhenitcomestocommunitygardening,

ourfocuscanbeonthephysicalinfrastructure.However;what

isequallyimportant,ifnotmore,isthehumaninfrastructure.

Communitygardensareaplaceoflearningandcultivating

partnershipsamongstpeoplewhocareabouttheearthand

believeinworkingtogethertotransformneighborhoods.

GreenGuerillasisanon-profitenvironmentalgroupthathas

beendedicatedtostrengtheningandpreservingurbangardens

inNewYorkCityforover40years.TheGreenGuerillasbegan

duringthe1970’scommunitygardenmovementandtoday,

morethan600communitygardensserveasatestamentto

theskill,creativity,anddeterminationofNewYorkCity’s

communitygardeners.

RRHandtheEcogoldEnvironmentalFundsupportedtheGreen

GuerillasHarvestforNeighborhoodsCampaignin2016.The

programisdedicatedtoassistingcommunitygardenersinfood

desertneighborhoodssuchasBrooklyn,Harlem,andtheSouth

Bronxproduceanincreaseinfoodproduction.Tohelpthese

neighborhoodsattainfoodsecurity;theprogramengages

gardenersinawiderangeofactivitiestohelpthemgrowfood,

recruitnewurbanfarmers,revitalizeunder-utilizedgarden

space,managecommunityfarmersmarkets,andextendthe

growingseason.

CommunitygardensinNewYorkCityaretruecommunity

managedspaces,and,itisthiscollaborativemodelthathas

transformedcommunitygardensintopermanentfixturesin

NewYorkCity’slandscape.

Green Gorillas Harvest for Neighborhoods


RRHandtheEcogoldEnvironmentalFundhavebeensupportersof

LaCasitaVerdesinceitsinceptionin2013.Aspartofthepartnership,

thestaffatRRHandtheEcogoldEnvironmentalFundrolleduptheir

sleevesinsupportoftheorganization’scompostingproject.

LaCasitaVerdeisauniquecommunitygardenthatfocuseson

compostingtoreducefoodwaste,supportingthesoilfoodweb,

andofferingproducetothelocalparticipatingcommunity.The

compostingprojectconsistsofseveralsolar-powered,aeratedstatic

pilesthatbiodegradeorganicmaterialswithoutrequiringphysical

manipulationduringprimarycompostingtocreatesemi-automated

composting.Additionalbenefitsincludesavingtimeandreducing

emissionsofvolatileorganiccompounds(VOCs)toresultinahigher

qualitycompostproduct.

Establishedin2013,LaCasitaVerdewasstartedbyagroupof

volunteersandcommunityactivistswhowantedtoconverta40-year-

oldabandonedlotinWilliamsburgBrooklynintoavibrantgreen

cornerforpeopleofitscommunityandbeyond.Thegardenoffersvisitorsandmembersanarrayofprograms

withtheopportunitytoparticipateinanyprogram,aswellaslearnaboutthesoilfoodwebsystem–acomplex

livingsysteminsoilthatinteractswiththeenvironment,plants,andourbodies.Visitorsalsolearnhowtomake

richsoil,growhealthyfood,andunderstandthevaluesofpermaculture–allthroughtheunionofcommunity,

artandscience.

RRHandtheEcogoldEnvironmentalFund’spreviousdonationstoLaCasitaVerdeincludeasolar-powered

gazebothatchargespowertoolsusedintheconstrictionofthegardenandthecompostingenclosuresaswellas

topowertheaeratedstaticpilesincomposting.

RRHandtheEcogoldEnvironmentalFundplantocontinuetheirsupportofLaCasitaVerdeindemonstrationof

theirsupportofurbanagricultureandcommunitygardening.ItisalsoimportanttorecognizeLaCasitaVerde’s

missiontobuildanurbangreenspaceforthepublictolearnaboutandparticipateinthesoilfoodweb.

La Casita Verde Soil Food Web


Our Partnerships

In 2016 and 2017 RRH achieved several key partnership goals that align with our company mission. RRH established a solar partnership, launched a voluntary verification program and introduced incentive energy efficient products.

Kiwi Energy’s Solar Partnership with SunPowerIn2016,RRHlaunchedapartnershipwithSunPower

byVentureSolarforKiwiEnergycustomers.

Qualifyingcustomersnowhaveaccesstoflexible

financingprogramsonthelease;ortheyalsohave

theoptiontopurchasetheirownsolarpowersystem

withlittletonoupfrontcosts.QualifiedNewYork

homeownersthatinstallsolarcanalsobenefitfrom

localincentivesthatprovidesavingsthroughaNew

YorkStatepersonaltaxcreditandaNewYorkCity

propertytaxabatement.

Residentialsolarisaneasyandaccessiblewayto

scaleuplocalrenewableenergyproductionina

shortamountoftime.Notonlyisthisbeneficialfor

theenvironment,butitcanalsohelpcustomers

lowertheirelectricitybillswithclean,renewable

power.SunPowerisoneoftheworld’smost

innovativemanufacturesofsolarpanels,andare

someofthemostefficientpanelscommercially

availabletoday.Thismeansthatfewerpanelsare

required,relativetoaconventionalsystemwiththe

sameoutputcapacity.

Green-E Certified RECs and Carbon OffsetsGreen-eisatrustedgloballeaderinRECandcarbon

offsetcertification.Green-ecertificationhelps

consumersandbusinessesmakeeducatedchoicesto

reducetheirenvironmentalimpactfromelectricity

andnaturalgasconsumption.Inadditiontothird-

partyverification,Green-eprovidesmarketing

oversightandconsumerprotectionassurances.

ThroughKiwiEnergyandSpringPower&Gas,RRH

offerscustomersvariablerateelectricityplansthat

arematched100%withGreen-eEnergyCertified

RECssourcedfromnationalwind.SpringPower&

GasandKiwiEnergypurchasestheseRECstoensure

thatacustomer’senergyusageisoffset.Similarly,

thenaturalgasplansmatch100%ofacustomer’s


naturalgasusagewithGreen-eClimatecertified

carbonoffsetstooffsetthecarbonemissionscaused

byacustomer’sgasusage.

RenewableEnergyCertificatesaretradable,

contractualinstrumentsthatrepresentthefullsuite

ofattributesof1Megawatt-hourofrenewable

energygenerationontheelectricitygrid.Essentially,

aRECrepresentstheenvironmentalbenefitsof1

megawatt-hourofrenewableelectricitythatcanbe

pairedwithelectricity.RECsarethesolemeansto

claimusageofgrid-connectedrenewableelectricity

intheUnitedStates,andmaybeusedasthe

complianceinstrumentforconsumption-or

delivery-basedstateRPS.

CarbonOffsetsrepresentthereductionofaspecific

quantityofGHGemissions.Bypurchasingthese

offsets,thecustomerhastherighttoallassociated

claimsabouttheenvironmentalbenefitsthey

embody.CarbonOffsetsarearealenvironmental

commodity,notadonationorinvestmentinafuture

emissionsreductionproject.TheverifiedGHG

emissionsreductionspurchasedaresourcedfrom

projectsthathavebeenvalidatedandregistered

underhigh-qualityprojectstandards.

Green-ecertificationismorethanjusthigh-

qualityRECsandverifiedoffsets,itensuresthat

allcommunicationisclearandprecise,mandates

annualproductcommunicationtoallcustomerson

thesourceofRECsandcarbonoffsets,andaudits

toensurethatpurchasedRECsandcarbonoffsets

areretiredproperly.Green-eEnergyistheonly

certificationofitskindintheU.S.andcertifies

renewableenergycertificatesthatmeetthehighest

standardsinNorthAmerica.

Energy Efficient Light Bulbs RRHEnergybelievesinhelpingtheircustomers

toreducetheirenergyusageaswellasoffsetthe

actualenergyused.In2017,webeganoffering

ENERGYSTARratedLEDbulbsduringcertain

promotionsfornewcustomers.

Customersarealsoabletousetheirloyaltyrewards

onlinetoredeemenergyefficientlightglobes.

OurWindRECproductisGreen-eEnergycertifiedandmeetsthe environmentalandconsumer-protectionstandardssetforthbythe nonprofitCenterforResourceSolutions.Learnmoreatwww.green-e.org.

Green-eClimateisanindependentcertificationprogramforgreenhousegasemissionreductions(offsets)soldonthevoluntarymarket.Itprovidesawaytoidentifyproductsthatmeettheprogram’shighenvironmentalandconsumerprotectionstandards.FormoreinformationonGreen-eClimatecertificationrequirements,ortofindcertifiedproducts,seewww.green-e.org.


GLOSSARY

BiomassOrganicmatterderivedfromliving,

orrecentlylivingorganismsthatcanbeusedto

generateenergy,whichoftenreferstoplantor

plant-basedmaterialssuchaswoodandwoodwaste,

andagriculturalproductsandbyproducts.

Carbon Dioxide Equivalent (CO2e) The mass

ofGHGemissionsmultipliedbytheGWPforthat

species,whichisusedtoevaluateemissionsof

differentGHGsonacommonbasis—themassofCO2

emittedthatwouldhaveanequivalent

warmingeffect.

Carbon OffsetsAreductioninemissionsofGHGs

madeinordertocompensateforortooffsetaGHG

emissionthatoccurselsewhere.

CCBATheCCBAisauniquepartnershipofleading

internationalNGOsthatwasfoundedin2003with

amissiontostimulateandpromoteland-based

carbonactivitiesthatcrediblymitigateglobal

climatechange,improvethewell-beingandreduce

thepovertyoflocalcommunities,andconserve

biodiversity,TheCCBAbringstogetherdiverse

stakeholdersthroughatransparentandinclusive

participatoryprocesstodevelopstandardsthat

stimulate,identifyandpromotehighqualityand

multi-benefitlandbasedcarbonactivities.The

membersoftheCCBAarenon-governmental

organizationsincludingCARE,Conservation

Internation,TheNatureConservancy,Rainforest

Alliance,andtheWildlifeConservationSociety.

Dekatherm (Dth):Aunitofenergythatisusedtomeasurenaturalgas.Adekathermisequalto10

thermsor1,000,000Britishthermalunits(MMBTU)

ofenergy.Onestandardcubicfootofnaturalgasis

equivalenttoabout1,000BTUs.

Global Warming Potential (GWP)ArelativemeasureofhowmuchheataGHGtrapsintheEarth’s

atmosphere,comparedtotheamountofheat

trappedbyasimilarmassofCO2.

Greenhouse Gas (GHG) A gas that contributes to

thegreenhouseeffectbyabsorbinginfraredradiation

producedbysolarwarmingoftheEarth’ssurface.

Greenhousegasescanbeemittednaturallyorcanbe

thedirectresultofhumanactivity.

Green-eGreen-eisthetrustedgloballeaderincleanenergycertification.Theymakeiteasyfor

businessesandindividualstopurchaseverifiedclean

energywithconfidence,andforconsumerstochoose

sustainableproductsandservices.Green-eadvocate

fortheadvancementofcleanenergypolicy,markets,

andtechnology,andbelieveintheireconomicand

environmentalbenefits.Byworkingtogether,wecan

powerarenewablefuture.

Light-emitting Diode (LED)Anelectronicdevicethatemitslightwhenanelectricalcurrentispassed

throughit.TheenergyefficientnatureofLEDs

allowsthemtoproducebrighterlightthanother

typesofbulbs(e.g.,incandescent)whileusingless

energy.https://techterms.com/definition/led

Megawatt Hour (MWh)Amegawatthourisequal

to1,000kilowatthours(kWh),whichisequalto1,000

kilowattsofelectricityusedcontinuouslyforonehour

andisequivalenttoabout3.41millionBTUs.

Renewable EnergyAnaturallyoccurring,theoreticallyinexhaustiblesourceofenergythat

isnotderivedfromfossilornuclearfuel,whichcan

includebiomass,geothermal,hydroelectric,solar,

tidal,wave,andwindpower.


Renewable Energy Certificate (REC)Financialinstrumentspurchasedandsoldontheopenmarket

thatrepresenttheenvironmentalattributesof

powerproducedfromrenewableenergyprojects

andaresoldseparatelyfromcommodityelectricity.

ARECrepresents1Megawatt(MW)(or1,000

Kilowatts)ofelectricitygeneratedbyarenewable

sourcesuchaswind,solar,hydroelectricorbiomass.

Renewable Portfolio Standard (RPS) A

regulationthatrequiresincreasedproductionof

energyfromrenewableenergysources,suchas

wind,solar,biomass,andgeothermal.

Scope 1 GHG EmissionsDirectGHGemissions

arefromemissionsourcesthatareownedor

controlledbythereportingentity.

Scope 2 GHG EmissionsIndirectGHGemissions

arefromtheconsumptionofpurchasedenergy

includingelectricity,heat,steam,orcoolingthat

are a consequence of the activities of the reporting

entity,butoccuratsourcesownedorcontrolledby

anotherentity.

Scope 3 GHG EmissionsAllindirectGHGemissions(notincludedinScope2)thatareaconsequenceofthe

activitiesofthereportingentity,butarenotownedor

controlledbythereportingentity.ExamplesofScope3

GHGemissionsmayincludethosefrombusinesstravel,

employeecommuting,wastedisposal,transportation

ofrawmaterialsandproducts,electricitytransmission

anddistributionlosses,andothers.

Sustainability/Sustainable Development

Sustainabledevelopmentisdevelopmentthatmeets

theneedsofthepresentwithoutcompromisingthe

abilityoffuturegenerationstomeettheirownneeds.

Forabusiness,itrepresentsabalancebetween

achievingeconomicgrowth,whilepreservingthe

environmentandbeingsociallyresponsibility.

U.S. EPA eGRID TheEmissionsandGeneration

ResourceIntegratedDatabase(eGRID)isa

comprehensivesourceofdataontheenvironmental

characteristicsofalmostallelectricpowergenerated

intheUnitedStates.ItismaintainedbyU.S.EPAand

includesamongothercharacteristics,airemissions

for CO2,CH4andN2O,aswellasnetgeneration

andresourcemix.ThelatestversionofeGRID

wasreleasedonFebruary15,2018,coveringdata

through2016.https://www.epa.gov/energy/egrid

UN-REDD Programme TheUN-REDDProgramme

istheUnitedNationscollaborativeinitiativeon

ReducingEmissionsfromDeforestationandforest

Degradation(REDD)indevelopingcountries.The

programmewaslaunchedin2008andbuildson

theconveningroleandtechnicalexpertiseofFood

andAgricultureOrganizationoftheUnitedNations

(FAO),theUnitedNationsDevelopmentProgramme

(UNDP)anstheUniteNationsEnvironmental

Programme(UNEP).

Verified Carbon Standard (VCS)TheVerifiedCarbonStandard(nowaprogramofVerra)develops

andmanagesstandardsandframeworksthat

areusedtovetenvironmentalandsustainable

developmentefforts.Itestablishesrulesand

requirementsthatmustbemetforanyproject,and

ensuresthatprojects,programsandactivitiesmeet

thestandards,includingindependentverification.

GHGreductionprojectsareissuedcarboncredits

knownasVerifiedCarbonUnits(VCUs),whereeach

VCUrepresentsareductionorremovalofonemetric

tonofcarbon.http://verra.org/project/vcs-program/

https://www.epa.gov/energy/egrid

http://www.v-c-s.org/


About This Report

Our Approach to ReportingThisrepresentsRRH’ssecondsustainabilityreport,

whichiscomprisedofthebusinessactivitiesof

KiwiEnergyandSpringPower&GasundertheRRH

portfolio.Thisreportpredominantlyencompasses

reportinganddatafromJanuary1,2016through

December31,2017.Wehaveworkedtoprovidea

comprehensiveoverviewofourbusiness,culture,

operations,andsustainabilityperformanceasit

correlatestoouremployees,theenvironment,and

thecommunitywithinwhichwefunction.Inaddition

tothesupplementalandcurrentinformation

presentedonourwebsite,wetrustthatthefeatured

dataisanequitablereflectionofourperformance.

Our Key StakeholdersInoperatingourbusiness,westrivetoachieve

ourobjectives,tofurtherdevelopthebusiness,

andtocreatevalueforourstakeholders,whoare

essentialtomaintainourlicensetooperateand

totheongoingsuccessofourbusiness.Weaimto

serveourkeystakeholders,includingcustomers,

regulators,investors,employees,andsuppliers,

andstakeholdersinthecommunitiesinwhichwe

operate.Beingcognizantofourstakeholders’

expectationsprovidesvaluableinputtoestablish

businessgoalsandtoelevateourperformance.

Withthepublicationofthissustainabilityreport,

engagementwithourstakeholderswillbeenhanced

toensuretransparencyandtoacquireadditional

feedback.Thetablebelowfeaturesanoverview

ofourstakeholdergroups,andthetopicsof

importancetoeachofthem.

Stakeholder Groups

Key Topics

Customers

•Innovativeproducts

•AccesstoGreen-eEnergyCertifiedWindRECsandGreen-eClimateCertifiedCarbonOffsets

Regulators

•Compliance withregulations

•Advocacyon developingregulations

Investors•Ethicsandtransparency

•FinancialHealth

Employees

•Professionalgrowth

• Opportunities to enhance personalhealthandtosupport our communities

Communities

•Expansioninto newmarkets

•Supporttocommunitydevelopment

Suppliers

•Expansionof energysupply

•Marketpricefor suppliedenergy

Stakeholder Overview


MaterialityWehavetakenaninformalapproachtodetermine

aspectsthatareimportantor‘material’toour

stakeholdersandourbusiness.Inputtothis

assessmentiscomprisedoffeedbackreceivedby

companymanagementandemployees,information

availablethroughinternetandsocialmedia,third

partyassessmentofbroad-basedaspects,aswellas

responsesreceivedtosalesprocessqualityassurance

surveys.Theimportanceofaspectswasdetermined

throughconsiderationofthefollowingattributes:

• Stakeholders–Environmentalandsocialimpact,voicedconcerns,potentialforsustainabilityimprovement

• Business–Licensetooperate,political/publicopinion,impactonbusinessstrategyandperformance

Goingforward,amoreformalapproachwillbe

implementedtoengagewithandacquirefeedback

fromourstakeholderstoinformtheassessment

ofmaterialaspects.Thetablebelowprovidesa

summaryofpriorityaspectswehaveconsideredto

establishtheprominencegiventoeachinourreport.

AspectsImportance to Stakeholders

Importance to the Business

Business Ethics-Compliance High High

Customer Satisfaction High High

GHG Emissions-Climate Change High Moderate

Energy Purchased-Sold High High

Reputation-Brand High High

Risk Management Moderate High

Stakeholder Engagement High Moderate

Supply Chain Management High High

Summary of Material Aspects

Contact and Feedback

RichmondRoadHoldingsLLCwelcomesany

feedbackorquestionsonour2016/2017

sustainabilityreport,contactusthroughthe

KiwiEnergy or SpringPower&Gaswebsite.

Wecanbecontactedthroughour

corporateheadquarters,aswell,at:

Richmond Road Holdings LLCFax: +1 888 812 2284www.rrhenergy.us

https://kiwienergy.us/contact/

https://springpowerandgas.us/contact/

http://www.rrhenergy.us

sustainability report 2016/17€¦ · in fact, kiwi energy and spring power & gas were the ......

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