S U S A N W A R R E N , C P P1 5 0 6 1 N 1 S T S T R E E T , S C U R R Y , T X 7 5 1 5 8

( C ) 4 6 9 - 4 7 4 - 1 5 8 0( E ) warrenstx@centurylink.net

QUALIFICATIONS SUMMARYPayroll professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, discreet, and committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

EXPERIENCE

Robert Half/Locke Lord LLP 2015–Present Payroll Supervisor Directly supervise a team of 3 Payroll Processors. Sucessful in implementing payroll processing procedures to comply

with IRS and Department of Labor payroll laws. Including developing a monthly payroll processing calendar with clearly defined deadlines for file submissions to our 401k administrator, United Way funding, and payroll tax authorities.

Oversee all payroll related functional areas (tax, garnishments, timekeeping, etc.) for payroll processing of 2,000+ employees in 15 states.

Coordinate with HR and Finance team to insure proper benefit deductions and general ledger balancing.

Coordinate testing of system updates and upgrades with all departments impacted by system changes.

Assist payroll processors and HRIS with researching payroll system errors.

Update processing procedures and checklists as needed with regard to processing changes and state/federal requirements.

Successfully implemented a centralized payroll mailbox for submission of all payroll related entries and requests.

Programs Used: ADP PayExpert, TimeClock Plus, Microsoft Outlook, Microsoft Word, Microsoft Excel and Microsoft PowerPoint.

EXL Services 2014–2015 Payroll Manager Directly supervised a team of 5-7 Payroll Processors. Including

mentoring and coaching individuals to be successful in their work (strongly encouraging further education and FPC/CPP certification), cross training processors to cover multiple areas of responsibility, and focus on team meetings to develop a collaborative work environment.

Managed all payroll related functional areas (tax, garnishments, timekeeping, etc.) for payroll processing of 17,000+ employees in all

50 states. Coordinated with HR field transition teams on upcoming mergers and

acquisitions. Including cross functional meetings to gather information and assess resources needed for successful transition of payroll and benefits.

Coordinated testing of system updates and upgrades with HRIS/HRIT.

Assisted payroll processors and HRIS with researching payroll system errors.

Updated processing procedures and checklists as needed with regard to processing changes and state/federal requirements.

Successfully implemented new paycard payroll option using First Data/Money Network. Including employee campaign for training and enrollment in the paycard option.

Programs Used: Workday, PeopleSoft 9.1, Microsoft Outlook, Microsoft Word, Microsoft Excel and Microsoft PowerPoint.

Le Duff America 2013–2014Payroll Manager Directly supervised a team of six Payroll Processors. Coordinated special projects and calendars for Cross Functional

meetings with other departments. Coordinated with HR field transition teams on upcoming mergers and

acquisitions. Coordinated testing of system updates and upgrades with

HRIS/HRIT. Worked directly with the Payroll and HRIS Director on garnishment

and tax implementation projects with ADP. Assisted payroll with errors related to employee setup information. Assisted payroll processors and HRIS with researching payroll

system errors. Assisted staffing with upgrade testing and system enhancement

testing. Updated processing procedures and checklists as needed with regard

to processing changes and state/federal requirements. Programs Used: PeopleSoft 8.9 and 9.1, Microsoft Outlook, Microsoft

Word, Microsoft Excel and Microsoft PowerPoint.

CB Richard Ellis/Trammell Crow Company 2004–2013Data Entry Manager Directly supervised a team of seven Data Entry Specialists Coordinated special projects and calendars for Cross Functional

meetings with other departments. Coordinated with HR field transition teams on upcoming mergers and

acquisitions. Coordinated testing of system updates and upgrades with

HRIS/HRIT. Worked directly with benefits team on vendor load issues for benefit

deductions. Assisted payroll with errors related to employee setup information. Assisted payroll processors and HRIS with researching payroll

system errors. Assisted staffing with upgrade testing and system enhancement

testing. Updated processing procedures and checklists as needed with

regards to processing changes and state/federal requirements. Programs Used: PeopleSoft 8.9 and 9.1, Microsoft Outlook, Microsoft

Word, Microsoft Excel and Microsoft PowerPoint.Payroll Team Lead/Payroll Analyst 2004–2011 Served as back-up to Payroll Director and Payroll Supervisor

managing a team of seven payroll processors and three tax analysts. Processed payroll for 20,000 U.S employees and 3000 Canadian

employees Coordinated special projects and calendars for payroll group. Processed payroll requests and paperwork for the biweekly/hourly

employee payroll as needed. Also assisted payroll processors with payroll compliance questions.

Coordinated payroll processing for Canada and USA on-cycle and off-cycle payrolls.

Assisted payroll processors and HRIS with researching payroll system errors.

Worked with HRIS testing PeopleSoft updates and upgrades. Updated processing procedures and checklists as needed with

regards to processing changes and state/federal requirements. Programs Used: PeopleSoft 8.9, Microsoft Outlook, Microsoft Word,

Microsoft Excel and Microsoft PowerPoint.

EDUCATION

Executive Secretarial School 1993-1994Attended one year of business school studying computers and business law.

Certified Payroll Professional 2010-Current

E - M A I L : W A R R E N S T X @ C E N T U R Y L I N K . N E T1 5 0 6 1 N . 1 S T S T R E E T • S C U R R Y , T X 7 5 1 5 8 • P H O N E ( 4 6 9 ) 4 7 4 - 1 5 8 0