survey social media @ law firm libraries

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Social Media in the Library/Enterprise Survey

1. Do you use social media to deliver services in your library? (such as current awareness,

monitoring clients and prospects etc.)

Response

Percent

Response

Count

Yes 23.5% 19

No 76.5% 62

If Yes (please explain)

10

answered question 81

skipped question 0

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2. I use twitter for (select all that apply)

Response

Percent

Response

Count

As a source of current awareness

for my users16.0% 13

As a way to push out items to push

out items of interest to my users6.2% 5

As a way to keep up on trends in

librarianship33.3% 27

As a way to keep up on trends in

the legal industry34.6% 28

As a marketing tool for the library 1.2% 1

All of the Above 1.2% 1

None of the Above 55.6% 45

Other (please specify)

11.1% 9


skipped question 0

3. Social media is a passing fad?

Response

Percent

Response

Count

True 9.9% 8

False 90.1% 73

Please explain your answer here

45


skipped question 0

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4. I see little use for social media in my library.

Response

Percent

Response

Count

True 43.2% 35

False 56.8% 46

Please explain your answer here

50


skipped question 0

5. I check LinkedIn, Facebook and/or Twitter at least

Response

Percent

Response

Count

Once a day 25.9% 21

Twice a day 7.4% 6

More than twice a day 25.9% 21

Less than once a day 28.4% 23

Never 12.3% 10


8


skipped question 0

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6. My firm allows access to social media sites at work.

Response

Percent

Response

Count

Yes 84.0% 68

No 16.0% 13


15


skipped question 0

7. My firm has the following internal enterprise social media tools (select all that apply)

Response

Percent

Response

Count

Instant messaging 24.7% 20

Microblogging (internal twitter) 3.7% 3

Wikis 32.1% 26

Blogs 37.0% 30

Discussion boards 22.2% 18

None 32.1% 26


14.8% 12


skipped question 0

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8. The library curates and pushes out content on (select all that apply)

Response

Percent

Response

Count

Twitter 4.9% 4

Internal "twitter" 0.0% 0

Email 75.3% 61

Internal newsletters 40.7% 33

Wikis 13.6% 11

Blogs 14.8% 12

Portal pages 51.9% 42


13.6% 11


skipped question 0

9. What do you like best about social media?

Response

Count

81


skipped question 0

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10. What role do you think social media tools will play in your job and your profession as a

librarian.

Response

Count

81


skipped question 0

11. What is the one thing you'd like to learn if attending a presentation on using social

media in law firm libraries

Response

Count

66


skipped question 15

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Q1. Do you use social media to deliver services in your library? (such as current awareness, monitoring clientsand prospects etc.)

1 Use Twitter to monitor clients Jun 27, 2012 8:49 AM

2 Lexis Publisher Alerts Jun 27, 2012 7:02 AM

3 I use it to monitor items of interest to research staff, it's for internal library useonly.

Jun 27, 2012 6:16 AM

4 Flickr, YouTube, Twitter Jun 27, 2012 6:13 AM

5 To locate foreign & hard-to-find materials for patrons Jun 26, 2012 3:15 PM

6 If you consider RSS, otherwise no. Jun 26, 2012 2:37 PM

7 We use it mostly for marketing and to look cool, but also to disseminateinteresting information that may not be appropriate for email. We also searchsocial media sites for client mentions.

Jun 26, 2012 9:42 AM

8 But not as a standard practices. We have 'monnitored' twitter for tweets on aspecific topic

Jun 25, 2012 3:42 PM

9 We find info/news on Twitter and then put it in an email. Jun 22, 2012 8:02 AM

10 client, topic monitoring Jun 22, 2012 7:47 AM

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Q2. I use twitter for (select all that apply)

1 To keep up to date with professional associations Jun 26, 2012 3:15 PM

2 meet up option Jun 26, 2012 2:37 PM

3 Researching specific topics and CI environmental monitoring Jun 26, 2012 2:32 PM

4 I use it in my personal life, but not for work. Jun 22, 2012 9:04 AM

5 To find information about people and companies Jun 22, 2012 8:43 AM

6 Focused use (through Hootsuite) for intelligence gathering Jun 22, 2012 7:47 AM

7 Nah. I use sites like Facebook, LinkedIn, Jigsaw, Spokeo, as corporateintelligence tools, to find out more about people and businesses, than theyrealize they're giving away for free.

Jun 22, 2012 6:15 AM

8 Following personal interests Jun 21, 2012 3:19 PM

9 As a way to learn from others in other industries & other locations. Jun 21, 2012 2:26 PM

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Q3. Social media is a passing fad?

1 It's part of our culture. Jun 27, 2012 10:09 AM

2 I haven't really seen anything go away so I figure it's here to stay. Jun 27, 2012 8:49 AM

3 I think parts of it are but other tools will be adopted by the majority of youngusers. Still out on how much coporate america or law firms will use some of thetools.

Jun 27, 2012 8:22 AM

4 I'm pretty sure you can't put the genie back in the bottle. Jun 27, 2012 7:27 AM

5 Social Media remains an evolving tool, but it has too much mass to be a fad. Jun 27, 2012 7:02 AM

6 I think technology is so ingrained in our society today it will not go away onlyincrease.

Jun 27, 2012 6:44 AM

7 People are too used to the instant gratification of social media. It might changeand morph into something else, but it will always be there.

Jun 27, 2012 6:16 AM

8 I think it's a great way to connect with people and is only getting better. Jun 27, 2012 6:14 AM

9 As a Library tool, I believe most social media (Facebook, Pinterest) is a fad;however, user-generated content from places like Twitter and YouTube may beuseful for research/current awareness purposes.

Jun 27, 2012 6:13 AM

10 I think it will evolve over time, but still be a viable communication method. Jun 27, 2012 5:53 AM

11 It may or may not be. There are many ways to communicate and I am not surewhich way will dominate.

Jun 27, 2012 5:38 AM

12 It may drastically change over time, but I don't think that it will go away..... Jun 27, 2012 5:04 AM

13 Our firm has not yet embraced Twitter or Facebook. Jun 26, 2012 7:13 PM

14 I kind of wish it was but it is here to stay. Jun 26, 2012 3:58 PM

15 It may change format, but I think people enjoy the quickness and the connectivitythat it provides.

Jun 26, 2012 3:15 PM

16 But I think that the most effective way of using it has yet to be identified. Justbecause you have a tool does not mean it should be used for everything andconstantly. "Stuff" gets lost in the white noise and people don't always discernwell when it is best used.

Jun 26, 2012 2:49 PM

17 It will form another information stream. Jun 26, 2012 2:37 PM

18 It has transformed society. It will continue to evolve but it won't disappear. Jun 26, 2012 2:36 PM

19 The tools we use will change but not the new behaviors that we are seeing withyounger generations.

Jun 26, 2012 2:32 PM

20 Not a fad, but unsure of use in the industry Jun 26, 2012 2:32 PM

21 Regardless of whether it is or isn't, any librarian who does not at least knowabout Twitter and its uses should fold up his/her tents and move on to an admin

Jun 26, 2012 9:42 AM

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assistant job.

22 Who knows what is in store for the future but some form of social media will be apart of it.

Jun 26, 2012 7:09 AM

23 Not a fad, more a flavour - one of many ways to glean current awarenessinformation

Jun 25, 2012 3:42 PM

24 I THINK THAT NOW THAT FOLKS ARE USING IT THEY ARE ONLY GOINGTO WANT BETTER AND BROADER APPLICATIONS FOR USING IT.

Jun 25, 2012 3:38 PM

25 It could be. People are having less time keeping up with social media. Plus, Ithink people are concerned about their privacy and social media does not seemto protect it enough.

Jun 23, 2012 8:28 PM

26 Absolutely not, but firm policy doesn't support it; most social media sites areblocked by fire wall and firm devices don't allow social media apps....

Jun 22, 2012 2:39 PM

27 The concept is not a passing fad, some of the its instruments may be.Remember Friendster?

Jun 22, 2012 1:48 PM

28 It is being incorporated in our work as a good tool Jun 22, 2012 1:36 PM

29 People enjoy being social and using technology. It will remain a source ofinformation and background, although the audience may not stay as broad as itis now

Jun 22, 2012 7:47 AM

30 Social media isn't a fad, it's constantly developing! Jun 22, 2012 7:43 AM

31 It's too useful for professional purposes to disappear. Jun 22, 2012 7:42 AM

32 i think it's here to stay, but will continue to change and evolve at a very quickpace.

Jun 22, 2012 7:08 AM

33 It may fad a bit, but I believe it's hear to stay. People like to connect with eachother!

Jun 22, 2012 6:51 AM

34 Not a passing fad and likely to become more prevalent in the workplace as ameans of communication since it is used by the "young folks" as their mainsource of communication.

Jun 22, 2012 6:21 AM

35 The vehicles may change but the concept will remain. Jun 22, 2012 6:17 AM

36 I'm not sure Facebook and Twitter will be around in 10 years, but there will besomething we all use to cmmunicate in the same way.

Jun 22, 2012 6:17 AM

37 Like anything else that's new, it'll lead to the next thing....which might be "better".Social media is whatever you want it to be. It can be lots of things or have lots ofuses....or it can be nothing and ignored. I've ceased using RSS feeds and useTwitter for breaking news.

Jun 22, 2012 6:15 AM

38 I don't use any of it, but as an observer I suspect I will at some point. It willevolve, of course.

Jun 22, 2012 6:00 AM

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39 Social media is just an extension of how we communicate already. I think it's anatural development of communication technology.

Jun 22, 2012 5:07 AM

40 I think social media will be around for a very long time. In 5 years it will looknothing like Facebook or Twitter

Jun 21, 2012 4:28 PM

41 With the growth in smart phones, social media is becoming more ubiquitious Jun 21, 2012 3:19 PM

42 It 's hard to tell right now whether it is a fad, but it just seems that it won't bearound in 5-10 years as something new and better will come along that replacessocial media -- who knows what it will be.

Jun 21, 2012 3:17 PM

43 It has its place, but as too often with new technology, people jump on thebandwagon before they determine the possible benefits and limitations

Jun 21, 2012 2:38 PM

44 It's becoming the way we live now. For younger people, they're constantlyconnected & via more than one device simultaneously.

Jun 21, 2012 2:26 PM

45 I think it will evolve, but it's not over. Jun 21, 2012 2:16 PM

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Q4. I see little use for social media in my library.

1 We are a law firm of 340 attorneys. Our new intranet (as Sharepoint portal) isserving in this function to a large extent.

Jun 27, 2012 11:38 AM

2 We aren't using it too much in our library, but that doesn't mean we aren'tthinking about the uses.

Jun 27, 2012 10:09 AM

3 We would need younger customers is order to invest the time and effort to rollout any adoptable social media tool. The generational issues make this effortnot worth it right now.

Jun 27, 2012 8:22 AM

4 I'm sure there is something to be done; I just don't know exactly what and how. Jun 27, 2012 7:27 AM

5 Research tips, location, and new sources pushed out close to the group or viaTwitter. just thinking off the cuff.

Jun 27, 2012 7:02 AM

6 More and more attorneys ask for it and new ways of getting info. Jun 27, 2012 6:44 AM

7 It helps me keep on top of breaking news and current trends & topics. It alsohelps me to get immediate help if I put up a "bat signal" to fellow librarians.

Jun 27, 2012 6:16 AM

8 I see a lot of potential for it but I haven't gone through the process ofimplementing.

Jun 27, 2012 6:14 AM

9 It is pointless to try to promote a private law library using social media sites likeFacebook because those applications are primarily used by people for fun, not toconduct business.

Jun 27, 2012 6:13 AM

10 My users mainly communicate via e-mail. Jun 27, 2012 5:53 AM

11 When people are bombarded with e-mail, facebook, twitter, voice mail and anyother means, they will tune out.

Jun 27, 2012 5:38 AM

12 I'm 2 yrs from retirement & see limited use for it in it's current form Jun 27, 2012 5:04 AM

13 Eventually we will catch up. Our firm has just hired a social media person inMarketing who I hope will bring us into the future.

Jun 26, 2012 7:13 PM

14 I have posted questions on relevant groups on LinkedIn and Facebook to locateobscure or foreign documents.

Jun 26, 2012 3:15 PM

15 Bill rates are too high for consultants/attorneys to be constantly interupted bytrivial matters, plus the issue with material confidentiality.

Jun 26, 2012 2:49 PM

16 I see a lot of need to find other means, but most of the people I work with don'tuse it and do not.

Jun 26, 2012 2:37 PM

17 It would be great but our IT department has everything so locked down that it'snearly impossible to implement any social media initiatives.

Jun 26, 2012 2:36 PM

18 We need to be on top of any information trend, source, fad, service, etc. Thesetools are just another way to gather information.

Jun 26, 2012 9:42 AM

19 Could be useful for engaging with digital natives and remaining relevant andcredible.

Jun 26, 2012 7:09 AM

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20 Until we find better ways to harvest meaningful information from the torrent, wecannot take advantage of what might be useful for us to act upon or pass on.

Jun 25, 2012 3:42 PM

21 Not sure how is all works, but if it is a means for getting out information, I'll try it. Jun 25, 2012 3:38 PM

22 I use it for my own information to stay current. And as a second track atconferences.

Jun 25, 2012 1:04 PM

23 Unless the firm is going to have an initiative where attorneys are using socialmedia more, I don't think the audience is there for my library.

Jun 23, 2012 8:28 PM

24 But we're too understaffed to implement anything 'radical' Jun 22, 2012 2:39 PM

25 For the moment. Attorneys here aren't early adopters. Jun 22, 2012 1:48 PM

26 It can be a great tool to dissiminate information Jun 22, 2012 1:36 PM

27 Our firm has Yammer, but the group of users is small and it allows silos of socialactivity. We've tried it some but couldn't figure out how to manage referencequestions that roll in that way. People expect immediate and relatively publicresponsiveness on it and I couldn't integrate it into my existing workload.

Jun 22, 2012 9:04 AM

28 Right now. We don't have much of a user base yet. Jun 22, 2012 8:17 AM

29 What's wrong with e-mail? The last thing I need is 4 more places to rememberto check every day

Jun 22, 2012 7:54 AM

30 It has great potential for information gathering but little for marketing orinformation dissemination

Jun 22, 2012 7:47 AM

31 Our It set up and library service delivery do not lend themselves to theintegration of social media.

Jun 22, 2012 7:42 AM

32 It can be used as a research tool. I just see little use as an internal marketingtool in my small-law firm library.

Jun 22, 2012 7:10 AM

33 It's not somthing I see my attorneys wanting from the library, although it isprevelant in the outward facing firm.

Jun 22, 2012 7:08 AM

34 Depends on which platofrm. We use wikis increasingly, but adoption is slow. Jun 22, 2012 7:03 AM

35 If more of my attorneys were on Twitter I might use it more to push info, but Idefinitely use Twitter, Facebook and LinkedIn for finding info on People,Companies and for keeping up to date in the profession.

Jun 22, 2012 6:51 AM

36 For right now, yes. E-mail and/or portal is still the preferred means ofcommunication.

Jun 22, 2012 6:21 AM

37 People are inundated with information. Hard to get them to read the emails wesend. Might appeal to a certain audience but not all.

Jun 22, 2012 6:17 AM

38 Most social media relies on: 1) constantly updated content - not sure we wouldreally have all that much to push out and 2) the willingness of the attorneys toconstantly be reading that content - which they wouldn't - they won't even read

Jun 22, 2012 6:17 AM

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the current awareness emails they begged me for and 3) brevity - not all currentawareness can be reduced to 140 characters (not all of it SHOULD)

39 See no. 2. Jun 22, 2012 6:15 AM

40 Hey, I'm being phased out! I just do books. Jun 22, 2012 6:00 AM

41 We could be using it for the reasons listed above, but we're still trying to catch upto how we think our services should be.

Jun 22, 2012 5:07 AM

42 My attorneys are not tech savvy. Jun 21, 2012 4:28 PM

43 Until our firm lightens up its policies! Jun 21, 2012 3:19 PM

44 It's hard to have attorneys in my firm pay attention to the e-mails I send, so Idon't think they would pay attention to any postings in social media.

Jun 21, 2012 3:17 PM

45 Information overload. There are plenty of tools pushing info to our attorneysalready

Jun 21, 2012 2:38 PM

46 From comments in the catalog on books to another way to communicateinformation, this is an area we are looking to use in the library.

Jun 21, 2012 2:33 PM

47 We could do much with SM in promoting services, delivering services, etc. Jun 21, 2012 2:26 PM

48 There appear to be a number of pitfalls and I don't want to take the risks. Jun 21, 2012 2:16 PM

49 But I'm not sure how to implement it in a firm setting. Jun 21, 2012 2:13 PM

50 I use it for competitive intelligence Jun 21, 2012 2:05 PM

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Q5. I check LinkedIn, Facebook and/or Twitter at least

1 Facebook once every three months Jun 27, 2012 8:22 AM

2 I use Linkedin & Facebook for info on litigants & corp. officials Jun 27, 2012 5:04 AM

3 Linked-in every 2 or 3 months - Not on other 2 Jun 26, 2012 2:49 PM

4 Not so much LinkedIn - usually only once a day, but I am on FB and Twitter allthe time.

Jun 26, 2012 9:42 AM

5 LinkedIn weekly Jun 25, 2012 3:42 PM

6 Once or twice a week. Jun 22, 2012 8:17 AM

7 maybe once every 2 weeks Jun 22, 2012 7:01 AM

8 I have FB and Twitter open all day. Jun 21, 2012 2:26 PM

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Q6. My firm allows access to social media sites at work.

1 I had to request permission for our two research librarians to have access toFacebook & Twitter for legitimate work purposes. They often search forinformation about plaintiffs and expert witnesses.

Jun 27, 2012 11:38 AM

2 well they're not blocked and linkedin accounts are encouraged. Jun 27, 2012 7:02 AM

3 To library staff and marketing only Jun 27, 2012 6:35 AM

4 I have special permission to access Twitter. The entire firm has Linkedin. Onlylibrary research staff have Facebook.

Jun 27, 2012 6:16 AM

5 n/a I'm employed at a public university's law library Jun 26, 2012 3:19 PM

6 The sites are not blocked. Jun 26, 2012 2:49 PM

7 Sort of, if I kept facebook open I would get questions. I am allowed on occasionto check it without a problem. Same does not apply to linked in.

Jun 26, 2012 2:37 PM

8 Facebook yes, Twitter no Jun 25, 2012 10:10 AM

9 Except MySpace Jun 22, 2012 8:43 AM

10 For some people - have to prove a business need! Jun 22, 2012 8:02 AM

11 Have to get special pemission. Jun 22, 2012 6:17 AM

12 I use my own hardware. Visiting "social media" sites on firm-provided equipmentis not allowed.

Jun 22, 2012 6:15 AM

13 For work purposes Jun 21, 2012 4:28 PM

14 Mostly - I have to make a business case for the individual sites. Jun 21, 2012 3:26 PM

15 We can, but I am sure it is monitored for non-firm use Jun 21, 2012 2:38 PM

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Q7. My firm has the following internal enterprise social media tools (select all that apply)

1 A new Sharepoint portal (launched May 15th). Jun 27, 2012 11:38 AM

2 Yammer Jun 27, 2012 7:24 AM

3 While the intranet has the capability to house blogs and wikis, the Sharepointinterface is so clunky that nobody bothers to use them.

Jun 26, 2012 2:36 PM

4 Some attorneys have their own blogs. We help them with source information. Jun 26, 2012 9:42 AM

5 Yammer Jun 25, 2012 3:42 PM

6 We use sharepoint, which includes wikis, blogs, and discussion boards, but no-one uses them.

Jun 22, 2012 7:54 AM

7 Internal e-mail lists. Jun 22, 2012 7:10 AM

8 We have Sharepoint which we use for our Intranet and which can be used fordiscussion boards and collaboration, but which we defintely don't take fulladvantage of.

Jun 22, 2012 6:51 AM

9 BUT - I wouldn't really call them enterprise, because the tools are only beingused by certain groups for certain groups.

Jun 21, 2012 3:19 PM

10 We use sharepoint pages to collaborate, though definitley there is room forgrowth

Jun 21, 2012 2:33 PM

11 They have some test wikis and a group of us have experimented with IM,microblogging.

Jun 21, 2012 2:26 PM

12 SharePoint, used on a limited basis. Jun 21, 2012 2:16 PM

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Q8. The library curates and pushes out content on (select all that apply)

1 Facebook Jun 26, 2012 3:19 PM

2 IT owns external electronic communication methods of any kind for securitypurposes.

Jun 26, 2012 2:49 PM

3 RSS feeds via Ozmosys Jun 26, 2012 2:39 PM

4 Library does none of this but the Competitive Intelligence group is in BusinessDevelopment and Marketing, and is doing some.

Jun 26, 2012 2:32 PM

5 Electronic content via our OPAC's EMC Jun 22, 2012 2:39 PM

6 We talked about this but have not initiated anything Jun 22, 2012 10:01 AM

7 Our Library Intranet Site using Sharepoint Jun 22, 2012 6:51 AM

8 None. Jun 22, 2012 6:37 AM

9 none listed; e-subscriptions only. Jun 22, 2012 6:15 AM

10 Intranet Jun 22, 2012 6:03 AM

11 Intranet Jun 21, 2012 3:26 PM

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Q9. What do you like best about social media?

1 Personally it helps me stay connected with friends and family. Jun 27, 2012 11:38 AM

2 Ease of use to send out information. Jun 27, 2012 10:09 AM

3 seeing what others are doing Jun 27, 2012 8:59 AM

4 the timeliness of the information Jun 27, 2012 8:49 AM

5 The instantaneous information fix Jun 27, 2012 8:22 AM

6 its popularity Jun 27, 2012 7:27 AM

7 The near-real time sharing Jun 27, 2012 7:27 AM

8 N/A Jun 27, 2012 7:24 AM

9 connectedness, power to the people Jun 27, 2012 7:02 AM

10 connection with others Jun 27, 2012 6:44 AM

11 The current news on legal matters. Jun 27, 2012 6:35 AM

12 It's instant and it's free. Jun 27, 2012 6:16 AM

13 I like how easy it is to use (most of the time) Jun 27, 2012 6:14 AM

14 It's great for passive socailizing with those I'd otherwise have lost contact with. Jun 27, 2012 6:13 AM

15 Networking opportunities Jun 27, 2012 5:53 AM

16 everything Jun 27, 2012 5:42 AM

17 I am not a user of social media. Jun 27, 2012 5:38 AM

18 nothing Jun 27, 2012 5:04 AM

19 Not much. Jun 27, 2012 3:47 AM

20 Currency Jun 26, 2012 7:13 PM

21 initially was very useful for re-establishing relationships; but now I view it as adata mining scam.

Jun 26, 2012 4:56 PM

22 Staying current and up to date. Jun 26, 2012 4:45 PM

23 Access to expert opinions but I'm a consumer not one who posts Jun 26, 2012 3:58 PM

24 The ability to reach external audiences. The speed in which information can beshared.

Jun 26, 2012 3:19 PM

25 The ability to connect with many people quickly Jun 26, 2012 3:15 PM

26 At best it detracts from one's limited time, at worst is a total time vortex. Jun 26, 2012 2:49 PM

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27 Filtering for current awareness on specific topics. Jun 26, 2012 2:39 PM

28 Ease of posting. Jun 26, 2012 2:37 PM

29 Customizable information streams Jun 26, 2012 2:36 PM

30 Speed, direct communication Jun 26, 2012 2:32 PM

31 easy way to reach multiple people Jun 26, 2012 2:32 PM

32 Quick. Low threshold to entry. Twitter is a good way to keep up with blogswithout having to visit a dozen sites every day. I am not a big blog reader fan,somehow those tools don't work for me. I like the scrolling of Twitter and theconversations that an take place. I like blogs, especially for my hobby, because Ican get an idea of what people are doing and thinking about. Many legal blogsare too boring, but I do like it that people can write what they want to write aboutand there is no publishing 'god' saying yes or no.

Jun 26, 2012 9:42 AM

33 Keep track of friends Jun 26, 2012 9:07 AM

34 Immediacy Jun 26, 2012 7:09 AM

35 The immediacy Jun 25, 2012 3:42 PM

36 The only social media site I use, now, and that is not frequently is Facebook, so Idon't feel i can really comment. .

Jun 25, 2012 3:38 PM

37 that it is up to the moment Jun 25, 2012 1:04 PM

38 Very much in the now, current. No lag time. Jun 25, 2012 12:53 PM

39 Looking at the pictures that people post. Jun 25, 2012 10:10 AM

40 I can reach out to a wide audience very quickly. I can also keep current withfriends and colleagues.

Jun 23, 2012 8:28 PM

41 The blogs I read are very timely and interesting. Jun 22, 2012 7:05 PM

42 Being in the loop Jun 22, 2012 2:39 PM

43 I like best how it has aided oppressed populations in countries with oppressiveregimes.

Jun 22, 2012 1:48 PM

44 Currency, self selection Jun 22, 2012 1:36 PM

45 It is still in its infancy. Jun 22, 2012 10:32 AM

46 Timely information. Jun 22, 2012 10:01 AM

47 Keeping up with people. Jun 22, 2012 9:04 AM

48 Connecting with others outside my immedicate circle. Jun 22, 2012 8:43 AM

49 Customization. Jun 22, 2012 8:17 AM

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50 Gets the news first. Can engage with people you probably wouldn't have metotherwise.

Jun 22, 2012 8:02 AM

51 I think it's a pain. I don't care what strangers think about anything Jun 22, 2012 7:54 AM

52 As an information resource, it can be used anonymously. Jun 22, 2012 7:47 AM

53 The ability to network with individuals who I would never normally come intocontact with

Jun 22, 2012 7:43 AM

54 Ability to interact with and get to know professionals that I would never have hadthe chance to do so in any other medium.

Jun 22, 2012 7:42 AM

55 Not much. Jun 22, 2012 7:10 AM

56 Speed of information Jun 22, 2012 7:08 AM

57 Staying in touch with people after they change jobs and learning what colleaguesare doing that I wouldn't hear about in day to day interaction

Jun 22, 2012 7:03 AM

58 The speed at which it connects so many people. Jun 22, 2012 7:01 AM

59 As a Solo Librarian it is a terrific way for me to network and stay in touchprofessionally and to feel connected to other Librarians.

Jun 22, 2012 6:51 AM

60 I only use it to have fun outside work. Jun 22, 2012 6:37 AM

61 I don't use social media. Jun 22, 2012 6:22 AM

62 Easy to use. Jun 22, 2012 6:21 AM

63 Don't use it enough to comment. Jun 22, 2012 6:17 AM

64 I can keep in contact with a large group of family and friends as a batch insteadof individually.

Jun 22, 2012 6:17 AM

65 I get to follow subjects and people I like, without a lot of extra effort on mypart....esp e-mails.

Jun 22, 2012 6:15 AM

66 The quick updates of information. Jun 22, 2012 6:03 AM

67 Nothing. I see people in person. Jun 22, 2012 6:00 AM

68 The ability to stay on top of legal and library industry trends, connect with peopleand stay in touch.

Jun 22, 2012 5:56 AM

69 speed of receiving news. easy way to keep in touch. Jun 22, 2012 5:52 AM

70 I like that you can push out information easily and allow people to spread it topeople they are connected to socially without the original poster have to do muchwork.

Jun 22, 2012 5:07 AM

71 Seeing new ideas discussed, a glimose into what much larger organizations aretackling

Jun 21, 2012 4:28 PM

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72 Immediacy of information. Jun 21, 2012 3:26 PM

73 Feeling connected. Jun 21, 2012 3:19 PM

74 I am not a big fan of social media, so I really can't say what I like best about it. Jun 21, 2012 3:17 PM

75 Very current. Jun 21, 2012 2:38 PM

76 It is great for sharing bits of info, especially things that will ge stale quickly Jun 21, 2012 2:33 PM

77 Ability to interact w/ people of all types all over the world, to find people withshared interests who I otherwise would never have met, to learn about the latesttech developments, etc.

Jun 21, 2012 2:26 PM

78 Easy to connect with people you wouldn't stay in touch with otherwise. Jun 21, 2012 2:16 PM

79 Exchanging ideas with people in other locations who I've never met. Jun 21, 2012 2:13 PM

80 Linking up with others with similar interests. Jun 21, 2012 2:11 PM

81 I don't like it because it is hard to control time spent on it in the work place Jun 21, 2012 2:05 PM

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Q10. What role do you think social media tools will play in your job and your profession as a librarian.

1 They are another source of information and misinformation about people, places,and events.

Jun 27, 2012 11:38 AM

2 The newer Associates have had social media for the majority of their lives, that'sall they know. We need to become more proficient in how we push outinformation.

Jun 27, 2012 10:09 AM

3 minimal in private setting Jun 27, 2012 8:59 AM

4 there will be a continual hard push for more current information because of socialmedia

Jun 27, 2012 8:49 AM

5 A source for CI, updates from alumni or vetting for potential hires. Jun 27, 2012 8:22 AM

6 not sure Jun 27, 2012 7:27 AM

7 Enabling us to personalize resources Jun 27, 2012 7:27 AM

8 N/A Jun 27, 2012 7:24 AM

9 emerging trends? Jun 27, 2012 7:02 AM

10 connection with others, keeping abreast of patrons needs Jun 27, 2012 6:44 AM

11 Having a variety of content that would not be publsihed otherwise. Jun 27, 2012 6:35 AM

12 I network with new people or keep in touch with colleagues through social media.It helps me keep up with trends and topics this way.

Jun 27, 2012 6:16 AM

13 It allows me to connect to other professionals which is important to me as a solo. Jun 27, 2012 6:14 AM

14 Unfortunately I believe people have bought into the hype and will continue tochase business uses out of something that is essentially a leisure activity.

Jun 27, 2012 6:13 AM

15 It will increase the information available and the need to discern the valuabledata from the drivel.

Jun 27, 2012 5:53 AM

16 everything Jun 27, 2012 5:42 AM

17 I am not sure. I am not a Luddite, I am just watching to see what social mediatools will dominate.

Jun 27, 2012 5:38 AM

18 One more tool when doing research Jun 27, 2012 5:04 AM

19 Not much. Jun 27, 2012 3:47 AM

20 Current awareness Jun 26, 2012 7:13 PM

21 Unfortunately some form will be used as a regular part of providing informationregarding library services

Jun 26, 2012 4:56 PM

22 A central CA role Jun 26, 2012 4:45 PM

23 Professional networking Jun 26, 2012 3:58 PM

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24 I think they will play an increasing role. As more and more of my general techsupport roles have been transferred to our IT Dept, social media is keeps meconnect to technology, which is what first attracted me to the profession.

Jun 26, 2012 3:19 PM

25 I use social media mostly to do research and/or obtain documents that mypatrons have requested.

Jun 26, 2012 3:15 PM

26 At this job, none. Jun 26, 2012 2:49 PM

27 Primarily for current awareness, however we use wikis internally for KM. Jun 26, 2012 2:39 PM

28 I see it a pool of information that allows me encounter a range of ideas. I do findit challenging at times in that it can be an echo chamber.

Jun 26, 2012 2:37 PM

29 In this job, not much. Jun 26, 2012 2:36 PM

30 Communication is everything, so whatever it is, it will be significant. Jun 26, 2012 2:32 PM

31 unsure Jun 26, 2012 2:32 PM

32 We need to be on top of any information trend, source, fad, service, etc. Weneed to be the smart and cool ones for these tools. Help your attorneys with theirsocial media.

Jun 26, 2012 9:42 AM

33 It is hard to see how this works. Jun 26, 2012 9:07 AM

34 It will become integral to delivery and service. Jun 26, 2012 7:09 AM

35 Still not sure. Jun 25, 2012 3:42 PM

36 As a tool to communicate new resources, new products, and generalinformation.

Jun 25, 2012 3:38 PM

37 Current awarness. Jun 25, 2012 1:04 PM

38 Current awareness in trends, products, reviews Jun 25, 2012 12:53 PM

39 Blogs are becoming trusted resources for access to timely information. Jun 25, 2012 10:10 AM

40 The more that the firm collaborates across the country and globally, I think thatsocial media tools can help keep groups updated with shared information.

Jun 23, 2012 8:28 PM

41 Not sure Jun 22, 2012 7:05 PM

42 Not much, for the time being Jun 22, 2012 2:39 PM

43 Another source of information to monitor, another avenue for marketing self,library and practices, and another medium subject to discovery.

Jun 22, 2012 1:48 PM

44 As our library platform developes we can have a more proactive presense in ourcompany

Jun 22, 2012 1:36 PM

45 In 3-5 years it may become part of my job. For now it is useful professionally. Jun 22, 2012 10:32 AM

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46 I think it will have a role, most likely librarians will need to evaluate the contentand help administer. I am looking to those at the forefront to explain how.

Jun 22, 2012 10:01 AM

47 I hope it has very little role honestly. I find the professional Twitter thingdistasteful and part of the erosion of the boundaries between work and personallife. I'd like to keep them separate thanks. I'm a millennial, btw.

Jun 22, 2012 9:04 AM

48 For now, I use it to find information about other entities. I expect in the next 5years that some of our attorneys will be open to tweeting and connecting with theinformation center via Twitter.

Jun 22, 2012 8:43 AM

49 An increasing large role. I haven't had much time to investigate lately, but I aminterested in the curation aspect.

Jun 22, 2012 8:17 AM

50 Can see us eventually pushing content through a Twitter feed. I think it'ssignificant for campaigns like saving libraries from cuts because it's easy toreach like minded people.

Jun 22, 2012 8:02 AM

51 I'm sure there is a need for it somewhere - I just don't know where yet. Jun 22, 2012 7:54 AM

52 Replace print and blog/wiki online current awareness tools that aren't as timely. Jun 22, 2012 7:47 AM

53 A very big role. Jun 22, 2012 7:43 AM

54 It helps keep me up to date, and allows me to monitor news and developmentsin many areas my firm has interests in.

Jun 22, 2012 7:42 AM

55 As another research tool. Jun 22, 2012 7:10 AM

56 It's an excellent way to keep up with colleagues and issuess throughout the USand world.

Jun 22, 2012 7:08 AM

57 Exposure through social media is likely to help me find my next position Jun 22, 2012 7:03 AM

58 There is too much personal info out there about each of us as it is, we don't needto add any extra. You just don't know who is monitoring it all.

Jun 22, 2012 7:01 AM

59 Self-promotion and self-marketing Current awareness A source of informationparticularly for busniess development research

Jun 22, 2012 6:51 AM

60 None, unless I someday change jobs. Jun 22, 2012 6:37 AM

61 Could improve information delivery to the younger attorneys. Jun 22, 2012 6:22 AM

62 If it can be used to reduce information overload instead of increaing it, we willmove to social media tools to roll out content.

Jun 22, 2012 6:21 AM

63 More likely to be used within the staff. Jun 22, 2012 6:17 AM

64 Not sure - I have yet to see a truly "successful" use of social media - I seelibarians using it, I see attorneys using it - I haven't seen an instance wherethose two things successfully intersect.

Jun 22, 2012 6:17 AM

65 Maybe it'll get me the hell out of this place, to somewhere better. Jun 22, 2012 6:15 AM

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66 It is difficult to determine in our law firm. There are restrictions on the use ofsocial media, so it is not a tool that I currently use. Eventually this may change.

Jun 22, 2012 6:03 AM

67 None - I may not continue to be a librarian. Jun 22, 2012 6:00 AM

68 I think they will continue to play a role as a means to connect with people andstay on top on the legal and law library industry trens.

Jun 22, 2012 5:56 AM

69 not sure yet. Jun 22, 2012 5:52 AM

70 In the future, I'd like it to become a normal part of how we communicate with ourusers and each other.

Jun 22, 2012 5:07 AM

71 I think more interractions will move away from email to social media Jun 21, 2012 4:28 PM

72 They keep me updated. It's always interesting to see what other people findinformative/relevant.

Jun 21, 2012 3:26 PM

73 Remains to be seen! Jun 21, 2012 3:19 PM

74 For law firm libraries, I don't foresee that it will make a big impact on my job.Social media could play a bigger factor in academic law libraries or publiclibraries, but not in a law firm library.

Jun 21, 2012 3:17 PM

75 very little Jun 21, 2012 2:38 PM

76 Interactive catalog can help with collection development/weeding and sharingwhat the best tools are for a topic. Twitter or other push feed can get outimportant bits of targeted information of importance to attorneys,Viewing/participating in twitter &/or blog posts of attorneys will keep me up onwhat is happening in their world, and help me better anticipate their informationneeds.

Jun 21, 2012 2:33 PM

77 Large role in current awareness, e-learning and in communications Jun 21, 2012 2:26 PM

78 None, at the moment. Jun 21, 2012 2:16 PM

79 Not sure, other than being kept up-to-date. Jun 21, 2012 2:13 PM

80 Social media has improved my current awareness of professional activiites andincreased my involvement in professional curricula.

Jun 21, 2012 2:11 PM

81 It is valuable in my role as a CI professional Jun 21, 2012 2:05 PM

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32 of 35

Q11. What is the one thing you'd like to learn if attending a presentation on using social media in law firmlibraries

1 How other firms are using it. Jun 27, 2012 10:09 AM

2 how best to use social media to update attorneys on what is going on, clientdevelopment, CI, etc.

Jun 27, 2012 8:49 AM

3 Who is really using it and how? How successful it has been? Who supports theirefforts and why? How much additional time does it to implement a social mediatool and maintain it?

Jun 27, 2012 8:22 AM

4 specific example of its successful use Jun 27, 2012 7:27 AM

5 How to convince attorneys to buy in!!! Jun 27, 2012 7:27 AM

6 how other firms have used, made mistakes and learned from them. Jun 27, 2012 7:02 AM

7 Ways of reducing the time it takes to check the blog feeds for interesting items. Jun 27, 2012 6:35 AM

8 Legal aspects of privacy and using social media. Jun 27, 2012 6:16 AM

9 How it has been recieved by attorneys. Jun 27, 2012 6:14 AM

10 How to protect the firm/attorney/client reputations from misrepresentation/falsestatements/careless posts.

Jun 27, 2012 6:13 AM

11 Ways to utilize it Jun 27, 2012 5:53 AM

12 what's next Jun 27, 2012 5:42 AM

13 How do you measure the effectivenss of social media? Jun 27, 2012 5:38 AM

14 appllications for use in the library Jun 27, 2012 5:04 AM

15 What other law firm libraries are doing with social media. Jun 26, 2012 7:13 PM

16 How to intergrate social media and CA via email Jun 26, 2012 4:45 PM

17 Do our library stakeholders (CIOs, firm management, partners) want socialmedia for library communication? IIf not, is this only or mostly of interest to theyounger set of attorneys?

Jun 26, 2012 3:58 PM

18 Trends Jun 26, 2012 3:19 PM

19 More information on applications for Twitter. Jun 26, 2012 3:15 PM

20 What's the "killer ap"? What can be done that couldn't be done before and savestime? Are attorneys really using it for their worsk?

Jun 26, 2012 2:49 PM

21 How to triage. Jun 26, 2012 2:37 PM

22 New tools, new sites and services, best practices from firms really involved inthis area.

Jun 26, 2012 2:32 PM

23 use as a librarian to serve attorneys or clients, not about how attorneys should Jun 26, 2012 2:32 PM

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use S.M.

24 That law librarians were on the cutting edge of this technology and doing fun andinteresting things with it.

Jun 26, 2012 9:42 AM

25 What is the best investment for your time and energy. Jun 26, 2012 7:09 AM

26 Where social media can be deployed more effectively than alternativemethods/tools to further the daily real work and objectives of my library servicesportfolio.

Jun 25, 2012 3:42 PM

27 How do you set-up access to Twitter. How does it work generally? What are theadvantages/disadvantages?

Jun 25, 2012 3:38 PM

28 How to use it more professionally. How to sort and filter. Jun 25, 2012 1:04 PM

29 How to do more than be a consumer of info. How/what to push out on twitter,FB, LinkedIn.

Jun 25, 2012 12:53 PM

30 How you would use Twitter effectively at work. Jun 25, 2012 10:10 AM

31 How do you get attorneys' attention with the information that we are posting onsocial media.

Jun 23, 2012 8:28 PM

32 How law firm libraries are using s.m. and if the amount of readers are high. Jun 22, 2012 7:05 PM

33 What other libraries are using it for and how they rolled it out within the libraryand/or to the firm.

Jun 22, 2012 2:39 PM

34 Learning curve: self, promoting, selling to end users Jun 22, 2012 1:36 PM

35 How to go from none to some social media usage. Jun 22, 2012 10:32 AM

36 I am looking to better articulate the social media role in the law firm and offerassistance as needed in my own firm.

Jun 22, 2012 10:01 AM

37 How to handle reference questions asked in such a forum. Jun 22, 2012 9:04 AM

38 How to convince lawyers it can be a useful tool! Jun 22, 2012 8:43 AM

39 There are a lot of free tools/apps out there and I don't have the time toinvestigate very many. What are the top 3-4 freebies that people wouldrecommend?

Jun 22, 2012 8:17 AM

40 Good ways to sell the benefits to lawyers/people who are unfamiliar to it andresistant!

Jun 22, 2012 8:02 AM

41 A compelling application for social media Jun 22, 2012 7:54 AM

42 The best tools for managing information without following or being linked tosomeone (like Hootsuite's search functions, but what else)

Jun 22, 2012 7:47 AM

43 What are some of the challenges and opportunities for law librarians. Jun 22, 2012 7:43 AM

34 of 35


44 If externally hosted social media sites might ever be made of use for firm-internal, confidential communications.

Jun 22, 2012 7:10 AM

45 How to do it without adding too much work in our already very full days. Jun 22, 2012 7:08 AM

46 Examples of reall law firm uses. Jun 22, 2012 7:03 AM

47 How do you keep up with it all. Things change so quickly. Jun 22, 2012 7:01 AM

48 How to get attorneys to use it or at least "follow it" for updates etc... about what'sgoing on. They are very e-mail centric here.

Jun 22, 2012 6:51 AM

49 What are the simplest, least time consuming ways to utilize social media in mylibrary.

Jun 22, 2012 6:22 AM

50 Who is using it and for what purposes. We currently make checking socialmedia sights part of our research into certain individuals (i.e. experts).

Jun 22, 2012 6:21 AM

51 See real examples of what people are doing. Jun 22, 2012 6:17 AM

52 How many attorneys are actually USING social media tools for Libaryinteractions - not just how many Tweets the library sends but rather how many oftheir attorneys are consuming those Tweets - reading them, processing them,using that information to do some task, learn something new, etc. An ROI Iguess on the their time and energy consuiming the social media contentlibrarians are so eager to push out.

Jun 22, 2012 6:17 AM

53 When you re-tweet on Twitter, using Twitter, how do you forward with commentand can Twitter just expand to 150 characters? Tw mks u commit lang'ge-cide.Abbrevs oft mke u miss th pt + annoys th recips

Jun 22, 2012 6:15 AM

54 How it is useful. Jun 22, 2012 6:00 AM

55 How to keep personal and professional seperate. Jun 22, 2012 5:52 AM

56 I'd like to see some real examples (with success stories and failures) of how firmlibrarians have used social media so I can get ideas.

Jun 22, 2012 5:07 AM

57 Nuts and bolts of implementing social media applications for law firm libraries. Jun 21, 2012 4:28 PM

58 Managing the sheer amount of information so it is useful rather thanoverwhelming.

Jun 21, 2012 3:26 PM

59 How to convince the "powers that be" that it is okay to use these tools. Even if itis just using them in a locked-down, internal way.

Jun 21, 2012 3:19 PM

60 To learn exactly what the main social media sites do and what differentiatessocial media sites from one another.

Jun 21, 2012 3:17 PM

61 Best practices Jun 21, 2012 2:38 PM

62 What is working for others, and what would they like to do but haven't figured itout yet.

Jun 21, 2012 2:33 PM

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63 How to transform Luddites Jun 21, 2012 2:26 PM

64 How to use it without walking up to a concern about client confidentiality. If I postabout a great new tool I've found, will someone infer the firm is working on acase in a particular area?

Jun 21, 2012 2:13 PM

65 How others are using it. Jun 21, 2012 2:11 PM

66 ROI for social media Jun 21, 2012 2:05 PM

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