survey results washington state department of transportation real estate services office 2006
TRANSCRIPT
Survey Results
Washington State Department of Transportation Real Estate Services
Office2006
Appraisal Question #1
Was the information you received from WSDOT adequate to consider our offer for your property?
0
5
10
15
20
25
Yes
No
Number of People Surveyed
Yes
No
Acquisition Question #1
Did our agents adequately explain your right to have the offer reviewed and that WSDOT would pay up to $750 for that review?
0
5
10
15
20
25
Yes
No
Number of People Surveyed
Yes
No
Acquisition Question #2
Did our agents thoroughly explain why your property needed to be acquired?
0
5
10
15
20
25
Yes
No
Number of People Surveyed
Yes
No
Acquisition Question #3
Did our agents thoroughly explain the WSDOT process to acquire your property?
0
5
10
15
20
25
Yes
No
Number of People Surveyed Yes
NO
Acquisition Question #4
Did our agents explain your property rights during the acquisition process in a clear and understandable manner?
0
5
10
15
20
25
Yes
No
Number of People Surveyed
Yes
No
Acquisition Question #5
Was the informational material you received in regard to acquiring your
property easy to understand?
Number of People Surveyed
No
Yes
0
5
10
15
20
25
Yes
No
Yes
No
Acquisition Question #6
Did our agents clearly explain that your property was being acquired under the laws of Eminent Domain Law?
0
5
10
15
20
25
30
Yes
No
Number of People Surveyed
Yes
No
Acquisition Question #7
Were you given the opportunity to voice your feelings and concerns?
0
5
10
15
20
25
30
Yes
No
Number of People Surveyed Yes
No
Acquisition Question #8
Were our agents readily available and quick to respond to any questions or concerns you had?
0
5
10
15
20
25
Yes
No
Number of People Surveyed
Yes
No
Relocation Question #1
Was the Process of relocation adequately explained by our agents?
0
1
2
3
4
5
6
7
Yes
No
Number of People Surveyed
YesNo
Relocation Question #2
Were all notifications done in a timely manner?
0
1
2
3
4
5
6
7
Yes
No
Number of People Surveyed Yes No
Relocation Question #3
Did WSDOT make relocation payments to you in a timely manner?
0
1
2
3
4
5
6
7
Yes
No
Number of People Surveyed Yes
No
Relocation Question #4
Were you given the opportunity to express any concerns or issues you had during the process of relocation?
0
1
2
3
4
5
6
7
Yes
No
Number of People Surveyed
Yes
No
Property Management Question #1Did you know about the lease requirements at the time of acquisition or
relocation?
0
1
2
3
4
5
6
7
Yes
No
Number of People Surveyed
Yes
No
Property Management Question #2Were the lease documents explained to you in an understandable
manner?
0
1
2
3
4
5
6
7
Yes
No
Number of People Surveyed Yes
No
General Question #1Did the agents that you dealt with answer your questions?
0
5
10
15
20
25
Yes
No
Number of People Surveyed
Yes
No
General Question #2Were our agents considerate and respectful?
0
5
10
15
20
25
Yes
No
Number of People Surveyed
No
Yes
General Question #3Do you feel you were treated fairly without regard to ethnicity, gender,
age, or income?
0
5
10
15
20
25
Yes
No
Number of People Surveyed
Yes
No
General Question #4Real Estate transactions often require different WSDOT specialists to be involved with the property owners or occupants. Do you feel the
information you received was consistent between all of these specialists?
0
5
10
15
20
25
Yes
No
Number of People Surveyed
Yes
No
General Question #5Do you think having one designated contact for you would have been
better or the same in your experience?
0
5
10
15
20
25
Better
Same
Number of People Surveyed Yes
No
General Question #6 Should our agents follow up with you after WSDOT closed the deal,
would it be helpful?
0
5
10
15
20
25
Yes
No
Number of People Surveyed
Yes
No
