survey results presentation
TRANSCRIPT
BY TIERNEY HAUPT AND MIGUEL VAZQUEZ
Analysis of Citation Services at CSULA
Purpose of the Study
• RefWorks is expensive.o Can RefWorks be replaced with a less expensive
alternative? o What features are students using?o How useful do students feel the software is and what do
they think about it's accuracy?o Are students using RefWorks as a crutch?
• To find these answers a survey was constructed
The Survey
• Survey implemented through Survey Monkeyo Link to survey distributed through email to library staff
• Total of 12 questions including 3 APA evaluation questions• Small sample size of 39
• RefWorks Subscription: $16,000 per year
• Zotero: Free!
20,142 potential users
$0.79 each
4,331 actual RefWorks users over past year
$3.69 each
Cost Analysis
Tools Used for Citation Management
• The Usage of Tools (Q2)• The Usage of Citation Management Software (Q3)
Bibliographic Software Features
• Collecting citations and creating bibliographies
RefWorks Plug-ins
• Write-N-Cite and RefGrab-Ito 21 of 39 respondents said they use RefWorks o 95.2% (20) don't use either plug-ino 19% (4) said they use Write-N-Citeo 4.8% (1) said they use RefGrab-It
• Confusion with survey question
Student Satisfaction
• 71% of RefWorks users find it very useful or useful
Citation Errors
• Questions 9, 10, and 11 tested respondents ability to correctly identify problems in citations formatted in APA.o 12.8% (5 of 39) correctly answered all three questions.o 15.4% (6 of 39) were unable to answer any questions correctly.
• Overall Trend shows that those who understand APA mechanics are less satisfied with RefWorks
Write-in Opinions
• Mostly positive reviews:
"useful"
"informative and helpful"
• Suggestions:
"cater to specific majors/courses"
Recommendations
• Consider a switcho Key features
citation collection bibliographic creation
o Cost • Educate Students
o Advantages of Service publicity instruction
o Limitations of Service