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Toshiba Global Commerce SolutionsSureMark 4610 Printers

Hardware Service Guide forModels 1NR, 1NA, and 1ND

G362-0565-05

NoteBefore using this information and the product it supports, be sure to read Safety Information- Read This First, WarrantyInformation, Uninterruptible Power Supply Information, and the information under Appendix B, “Notices,” on page 75.

November 2013

This edition applies to Toshiba SureMark Printer Models 1NR, 1NA, and 1ND.

If you send information to Toshiba Global Commerce Solutions (Toshiba), you grant Toshiba a nonexclusive right touse or distribute whatever information you supply in any way it believes appropriate without incurring any obligationto you.

© Copyright Toshiba Global Commerce Solutions, Inc. 2013

© Copyright IBM Corporation 2009, 2011

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ftp://ftp.software.ibm.com/software/retail/pubs/safety/iau0_safetybook_mst.pdf

ftp://ftp.software.ibm.com/software/retail/pubs/safety/99Y3177_N22401_warranty_book.pdf

ftp://ftp.software.ibm.com/software/retail/pubs/safety/99Y3177_N22401_warranty_book.pdf

ftp://ftp.software.ibm.com/software/retail/pubs/safety/IAH0_UPS_book_mst.pdf

Contents

Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

About this guide . . . . . . . . . . . . . . . . . . . . . . . xiiiWho should read this guide . . . . . . . . . . . . . . . . . . . . xiiiWhere to find more information . . . . . . . . . . . . . . . . . . . xiiiNotice statements . . . . . . . . . . . . . . . . . . . . . . . . xiii

Summary of changes . . . . . . . . . . . . . . . . . . . . . . xvNovember 2013. . . . . . . . . . . . . . . . . . . . . . . . . xvSeptember 2013 . . . . . . . . . . . . . . . . . . . . . . . . xvMay 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . xvOctober 2011 . . . . . . . . . . . . . . . . . . . . . . . . . xvJune 2010. . . . . . . . . . . . . . . . . . . . . . . . . . . xvJanuary 2010 . . . . . . . . . . . . . . . . . . . . . . . . . xv

Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND . . . . . . . 1Features and specifications . . . . . . . . . . . . . . . . . . . . . 1Communication and power . . . . . . . . . . . . . . . . . . . . . 3

Ethernet Configuration . . . . . . . . . . . . . . . . . . . . . 6Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . 7DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Auto IP . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Systems management support with Ethernet - SNMP . . . . . . . . . . 8HTTP Server . . . . . . . . . . . . . . . . . . . . . . . . 10Login and Overview . . . . . . . . . . . . . . . . . . . . . . 11Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . 11Web API for printer configuration management . . . . . . . . . . . . 12Retrieving Printer’s configuration using HTTP Server Get . . . . . . . . 12HTTP Server POST . . . . . . . . . . . . . . . . . . . . . . 15Configuration file format . . . . . . . . . . . . . . . . . . . . 17Printer sharing . . . . . . . . . . . . . . . . . . . . . . . . 21Locating the power button . . . . . . . . . . . . . . . . . . . . 21

Operating system requirements . . . . . . . . . . . . . . . . . . . 22RS-232 Printer . . . . . . . . . . . . . . . . . . . . . . . . 22RS-485 Printer . . . . . . . . . . . . . . . . . . . . . . . . 23USB Printer . . . . . . . . . . . . . . . . . . . . . . . . . 25Ethernet Printer. . . . . . . . . . . . . . . . . . . . . . . . 25

Hardware requirements . . . . . . . . . . . . . . . . . . . . . . 26Calling for service . . . . . . . . . . . . . . . . . . . . . . . . 26

Printer information label . . . . . . . . . . . . . . . . . . . . 26

Chapter 2. Product specifications . . . . . . . . . . . . . . . . . 29Physical dimensions . . . . . . . . . . . . . . . . . . . . . . . 29Temperature and humidity limits . . . . . . . . . . . . . . . . . . 29Connector pin assignments . . . . . . . . . . . . . . . . . . . . 30

Power supply . . . . . . . . . . . . . . . . . . . . . . . . 30USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Powered USB . . . . . . . . . . . . . . . . . . . . . . . . 30RS-232. . . . . . . . . . . . . . . . . . . . . . . . . . . 30

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RS-485. . . . . . . . . . . . . . . . . . . . . . . . . . . 31Cash drawer . . . . . . . . . . . . . . . . . . . . . . . . . 32

Printing width, speed, and acoustics . . . . . . . . . . . . . . . . . 32Bar codes. . . . . . . . . . . . . . . . . . . . . . . . . . . 33Resident code pages . . . . . . . . . . . . . . . . . . . . . . 33

Chapter 3. Adjusting and maintaining the 4610 . . . . . . . . . . . . 35Using and maintaining the 4610 . . . . . . . . . . . . . . . . . . 35

Replenishing consumable supplies . . . . . . . . . . . . . . . . 35Cleaning recommendations . . . . . . . . . . . . . . . . . . . 37

Chapter 4. Running tests and diagnostics . . . . . . . . . . . . . . 39Toshiba Diagnostics for POS Systems and Peripherals . . . . . . . . . . 39Toshiba Diagnostics for the Ethernet Printer . . . . . . . . . . . . . . 39

Situations of Importance for the Ethernet Printer . . . . . . . . . . . 40Toshiba Diagnostics for the RS-232 Printer . . . . . . . . . . . . . . 42Toshiba Diagnostics for the USB or RS-485 Printer . . . . . . . . . . . 42Testing the 4610 . . . . . . . . . . . . . . . . . . . . . . . . 43

Low paper sensing and calibration. . . . . . . . . . . . . . . . . 43Firmware offline tests . . . . . . . . . . . . . . . . . . . . . 45

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . 49

Chapter 5. Removing and replacing FRUs . . . . . . . . . . . . . . 51Handling static-sensitive devices . . . . . . . . . . . . . . . . . . 51Removing the interface card . . . . . . . . . . . . . . . . . . . . 52Removing the covers . . . . . . . . . . . . . . . . . . . . . . 53

Removing the top cover . . . . . . . . . . . . . . . . . . . . 53Removing the main cover . . . . . . . . . . . . . . . . . . . . 55

Removing the paper-out sensor. . . . . . . . . . . . . . . . . . . 56Removing the thermal printhead . . . . . . . . . . . . . . . . . . 58Removing the logic card . . . . . . . . . . . . . . . . . . . . . 60Removing the thermal printhead flat cable . . . . . . . . . . . . . . . 61Removing the cutter motor and paper door assembly . . . . . . . . . . . 62Removing the rollers . . . . . . . . . . . . . . . . . . . . . . . 64Removing the low-paper sensor . . . . . . . . . . . . . . . . . . 66Removing the paper transport frame from the main frame . . . . . . . . . 68

Appendix A. Parts listing . . . . . . . . . . . . . . . . . . . . 71How to use the FRU catalog . . . . . . . . . . . . . . . . . . . . 71Assembly 1: Models 1NR, 1NA, and 1ND . . . . . . . . . . . . . . . 72

Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . 75Telecommunication regulatory statement . . . . . . . . . . . . . . . 77Electronic Emission Notices . . . . . . . . . . . . . . . . . . . . 77

Federal Communications Commission (FCC) Statement . . . . . . . . . 77Industry Canada Class A Emission Compliance statement . . . . . . . . 77Avis de conformité à la réglementation d'Industrie Canada . . . . . . . . 77Australia and New Zealand Class A Statement . . . . . . . . . . . . 77European Union Electromagnetic Compatibility (EMC) Directive Conformance

Statement . . . . . . . . . . . . . . . . . . . . . . . . . 77Germany Class A Statement . . . . . . . . . . . . . . . . . . . 78Japan Voluntary Control Council for Interference Class A statement . . . . 79Japan Electronics and Information Technology Industries Association (JEITA)

statement . . . . . . . . . . . . . . . . . . . . . . . . . 79Korean communications statement . . . . . . . . . . . . . . . . 80Russian Electromagnetic Interference (EMI) Class A statement . . . . . . 80

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People's Republic of China Class A electronic emission Statement . . . . . 80Taiwan Class A compliance statement . . . . . . . . . . . . . . . 80European Community (EC) Mark of Conformity Statement . . . . . . . . 81Electrostatic Discharge (ESD) . . . . . . . . . . . . . . . . . . 81Japanese Electrical Appliance and Material Safety Law statement . . . . . 81Japanese power line harmonics compliance statement . . . . . . . . . 81

Cable ferrite requirement . . . . . . . . . . . . . . . . . . . . . 82Product recycling and disposal . . . . . . . . . . . . . . . . . . . 82Battery return program . . . . . . . . . . . . . . . . . . . . . . 83

For Taiwan: . . . . . . . . . . . . . . . . . . . . . . . . . 83For the European Union: . . . . . . . . . . . . . . . . . . . . 83For California: . . . . . . . . . . . . . . . . . . . . . . . . 84

Flat panel displays . . . . . . . . . . . . . . . . . . . . . . . 84Monitors and workstations . . . . . . . . . . . . . . . . . . . . . 85Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Contents v

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Figures

1. SureMark 4610 printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12. USB interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33. RS-232 interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34. RS-485 interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45. Ethernet interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46. Get Configuration header example . . . . . . . . . . . . . . . . . . . . . . . . 137. The configuration file open in a hex editor . . . . . . . . . . . . . . . . . . . . . 208. The configuration file open in a hex editor . . . . . . . . . . . . . . . . . . . . . 219. Power button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

10. Location of label with machine type, model number and serial number . . . . . . . . . . . 2711. SureMark 4610 Models 1NR, 1NA, and 1ND dimensions . . . . . . . . . . . . . . . . 2912. Offline tests activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4513. Example of the offline selection main menu . . . . . . . . . . . . . . . . . . . . . 4614. Removing the interface card . . . . . . . . . . . . . . . . . . . . . . . . . . 5215. Opening the top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5316. Removing the top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5417. Main cover tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5518. Paper-out sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5619. Paper door release lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5820. Paper door release lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5921. Removing the logic card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6022. Grounding the logic card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6123. Cutter motor screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6324. Clearing the door brake . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6325. Removing the topmost roller . . . . . . . . . . . . . . . . . . . . . . . . . . 6526. Place Holder for Future Artwork . . . . . . . . . . . . . . . . . . . . . . . . . 6627. Low-paper sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 6728. Removing the grounding strap from the main frame . . . . . . . . . . . . . . . . . . 68

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viii SureMark Hardware Service

Tables

1. Printer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22. Communication interface, rate, and power source . . . . . . . . . . . . . . . . . . . 43. Provided ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74. Supported DHCP options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75. Printer state changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86. 4610 Private Enterprise MIB . . . . . . . . . . . . . . . . . . . . . . . . . . . 97. Native Mode Support - RS-232 Printer . . . . . . . . . . . . . . . . . . . . . . . 228. Native Mode Support - RS-485 Printer . . . . . . . . . . . . . . . . . . . . . . . 249. Native Mode Support - USB Printer . . . . . . . . . . . . . . . . . . . . . . . . 25

10. Native Mode Support - Ethernet Printer . . . . . . . . . . . . . . . . . . . . . . 2511. Summary of dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2912. Power supply pin designations . . . . . . . . . . . . . . . . . . . . . . . . . . 3013. USB pin designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3014. Powered USB pin designations . . . . . . . . . . . . . . . . . . . . . . . . . 3015. RS-232 pin designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3016. RS-485 pin designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3117. Cash drawer connector pin designations . . . . . . . . . . . . . . . . . . . . . . 3218. Station characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3219. Sound characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3220. MCT load command settings for low-paper and critically low-paper amounts . . . . . . . . . 4421. Summary of the offline test menu items . . . . . . . . . . . . . . . . . . . . . . 4622. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

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Safety

Before installing this product, read the Safety Information- Read This First.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

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ftp://ftp.software.ibm.com/software/retail/pubs/safety/iau0_safetybook_mst.pdf

Antes de instalar este producto, lea la informacion de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

xii SureMark Hardware Service

About this guide

This guide contains information about installing, using, and maintaining the Toshiba®

SureMark™ Models 1NR, 1NA, and 1ND printers.

Who should read this guideThis manual is intended for use by trained service representatives.

Where to find more informationCurrent versions of Toshiba publications are available on the Toshiba GlobalCommerce Solutions support website: www.toshibagcs.com/support.

1. On the right side of the web page under Popular Links, select Publications.

2. Click on the publication related to your product.

Notice statementsNotices in this guide are defined as follows:

Notes These notices provide important tips, guidance, or advice.

Important These notices provide information or advice that might help youavoid inconvenient or problem situations.

Attention These notices indicate potential damage to programs, devices, ordata. An attention notice is placed just before the instruction orsituation in which damage could occur.

CAUTION These statements indicate situations that can be potentiallyhazardous to you. A caution statement is placed just before thedescription of a potentially hazardous procedure step or situation.

DANGER These statements indicate situations that can be potentially lethal orextremely hazardous to you. A danger statement is placed justbefore the description of a potentially lethal or extremely hazardousprocedure step or situation.

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Summary of changes

This section documents the updates made to each revision of this guide.

November 2013This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND Service Guideincludes the following updates:

v Minor content updates and the addition of a third-party software notice.

September 2013This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND Service Guideincludes the following updates:

v Ethernet support and related information added.

May 2013This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND Service Guideincludes the following updates:

v Transition to Toshiba branding updates.

October 2011This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND Service Guide(G362-0565-04) highlights table changes for operating system requirements.

June 2010This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND Service Guide(G362-0565-02) includes the following updates:

v Additional details on how to calibrate the low paper sensor.

v Enhanced offline test menu descriptions.

v Additional troubleshooting scenarios.

v Revised or new part numbers.

v Enhanced the index.

January 2010This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND User's Guide(G362-0565-01) includes the following updates:

v Miscellaneous updates and corrections on the Model 1NR, 1NA, and 1NDspecifications.

v Corrections to the illustrations and procedures to service the Models 1NR, 1NA,and 1ND prnters.

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xvi SureMark Hardware Service

Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND

This manual provides problem determination and testing information, and includes aparts listing of field-replaceable units (FRUs) for the SureMark printers.

The SureMark 4610 Models 1NR, 1NA, and 1ND are single-station printers with ahigh-speed thermal station and an improved cutter. The Models 1NR, 1NA, and1ND printers are designed for ease of service.

In addition to increased printing speed and an improved cutter, enhanced systemmanagement sensors and serviceability features have been added. The 1NR, 1NA,and 1ND printers also include a paper-out sensor, low-paper sensor, and print head"health" sensor. For easy paper loading, there is a cover open button to enableone-handed paper loading.

Features and specificationsThe SureMark 4610 Models 1NR, 1NA, and 1ND provides:v Easy paper loadingv Fast, quiet receipt printingv High-speed thermal station printingv Enhanced system management sensors

– Paper present– Low-paper sensing

Figure 1. SureMark 4610 printer

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– Printhead status– Characters printed

v Beeperv Quieter paper cutterv USB, RS-232, RS-485, and Ethernet interfacesv 3 MB flash memory for storing messages, logos, code pages, and electronic

journal datav DBCS thermal font - 24 x 24 matrixv Bar code generationv Downloadable fonts and code pagesv Downloadable microcodev Small footprintv Wall mount

Table 1. Printer specifications

Printer:v Print speed - up to 80 lps (thermal

single color printing)v Dots per inch (dpi)- 203v Print method - Thermalv Tear bar - Standard (Need additional

information)v Rotate printing supported (line by

line)v Beeperv Paper:

– Size:- 58 mm or 80 mm single- or

two-color- 102 mm (4 in) maximum outer

diameter internal roll– Loading - Drop and load– Cutter - standard

v Color– Iron gray– Pearl white

v Mounting– Integrated (tray or filler panel)– Distributive (free standing)

Communication:v Ports and connectors:

– RS-232 (9-pin D-shell) for POSTerminal Communications

– Powered USB port– Power input connector– Cash Drawer (RJ-11)– RS-485 for POS Terminal

Communications– Standard USB port– Ethernet port

v Drivers:– Windows– UPOS (OPOS and JavaPOS™)– 4690 OS

Physical dimensions:v Size

– Height:- Cover closed - 159 mm (6.26 in)- Cover open - 260 mm (10.24 in)

– Depth -177 mm (6.97 in)– Width - 145 mm (5.71 in)– Weight:

- Without interface card - 1.4 kg (3.09 lb)- With interface card - 2.5 kg (5.51 lb)

Power supply:v Standard 4610 power supply (P/N 40N5050, or

later):– 110/220 VAC Input– +24 VDC Output– 75 W

v Terminal supplied power option (PoweredUSB):– 24 V powered USB connection using the

Toshiba supplied cable (P/N 40N4790 =0.75 m, 40N4789 = 2 m, 42J2477 = 1.55 m)

Controls and indicators:v Cover Openv Paper feedv Beeperv Status LEDv Paper status LEDv Power switch

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Communication and powerAn interface card provides communication with the SureMark Models 1NR, 1NA,and 1ND to the system unit. Select the card for your type of communication: theRS-485, RS-232, USB, or Ethernet.

�A� Cash drawer

�B� Powered USB

�C� Standard USB

�D� Power supply

�E� Cash drawer

�F� RS-232

�G� Power supply

BA C D

Figure 2. USB interface card

E F G

Figure 3. RS-232 interface card

Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND 3

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�H� Cash drawer

�I� RS-485

Figure 5 illustrates the communications connections on the Ethernet interface card.

�J� Ethernet

�K� Power supply

�L� Cash drawer

Table 2. Communication interface, rate, and power source

Device Description Power

Ethernet 10/100 Ethernet port for connectionto an industry standard EthernetLAN

Requires separate power supply

RS-232 9.6 K - 115.2 K (selectable usingoffline or online configuration) baudrate

Requires separate power supply

RS-485 Toshiba proprietary System unit input voltage +38 V or+24 V (Japan only)

H I

Figure 4. RS-485 interface card

LKJ

Figure 5. Ethernet interface card


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Table 2. Communication interface, rate, and power source (continued)

Device Description Power

USB USB is 2.0-Compliant Full-SpeedHID; bulk transfers at 12 Mbps(megabits per second)

System unit input voltage (+24 V);power supply if standard USBcable is used


Ethernet ConfigurationEthernet communications are supported on printers manufactured after June 10,2013, with firmware EC level 14.00 and above. The date of manufacture can befound on the bottom of the printer.

Older levels of the main logic cards (MLC) for these printers manufactured prior toJune 10, 2013 will not support Ethernet. MLCs that have the circuitry to supportEthernet will be identified internal to the card.

If an Ethernet Interface adapter is installed and the MLC indicates that Ethernet isnot supported, an error message is printed. On the 1xR printers, the ready light willblink amber.

A media access control (MAC) address is necessary for Ethernet function and willbe stored in the Ethernet interface adapter at the factory. The printer will print outan error message if the MAC address is invalid or is not stored in the Interfacecard. There is no capability of changing or cloning a MAC address in the field.Every interface card (IFC) has a unique MAC address. See “Toshiba Diagnostics forthe Ethernet Printer” on page 39 for more information.

If an Ethernet adapter is detected, the firmware will not back-level to a pre-Ethernetsupported level.

Ethernet addressing options can be changed via:

1. Offline menus: See “Firmware offline tests” on page 45 for more information.Reset Network Configuration will reset the user-modifiable network configurationitems to factory default. MAC is not affected.

2. Web interface.

3. Configuration utility.

4. Web API configuration download.

When these options are changed, they are stored in the MLC (main logic card) andbacked up in the IFC (interface card). If the printer's IFC is replaced, the values willbe updated with the following logic:

v When an IFC does not have a valid serial number (a card from FRU stock), allEthernet options will be copied automatically from the MLC to the IFC.

v If an IFC has a valid serial number, but it is different from the printer's serialnumber, a menu will print with the options of updating MLC or updating IFC.

Remarks:

v The MAC address in the IFC will never change.

v On the 1NR printer, the serial number of the printer will not be overwritten by theserial number in the IFC.

v On the 2xR printer, the menu will ask which serial number is correct. TheEthernet options will be updated along with the serial number and other storeddata.

Note: The exception to the logic above occurs when the IFC is setup as a slavecard. When the IFC is a slave card, the Ethernet options used will be thosepulled from the IFC.

Slave cards may be used by a depot or integrators to setup configurations or flashthe printer's firmware without changing any settings on the MLC before it is shipped.


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To make an IFC slave card:

v Store a serial number of 55-55555.

AddressingThe printer supports standard Internet Protocol version 4 (IPv4) addressing. The IPaddress and other IP network parameters are assigned using the following list ofpriorities:

1. Fixed, if enabled and defined for the fixed IP selected.

2. Dynamic Host Configuration Protocol (DHCP), if the previous assignmentmethod does not apply and a DHCP server is available.

3. Auto IP, if neither of the previous assignment methods apply and Auto IP isenabled.

When Fixed IP and Auto IP are disabled, the printer will wait for a valid DHCPserver.

Table 3. Provided ports

Port Protocol Service Comments

80 TCP HTTP

161 UDP SNMP Version 1 and 2 are supported.

162 TCP/UDP SNMP Trap

9100 UDP Printer Control Used for reservation and other control function.

TCP PDL DataStream

Used to send RAW printer data to a printer.

DHCPDynamic Host Configuration Protocol (DHCP) is the default IP configuration method(see “Addressing” on page 7 for more information). DHCP will be implementedaccording to Request for Comments (RFC) 2131, Dynamic Host ConfigurationProtocol, RFC 2132, DHCP Options and BOOTP Vendor Extensions, and applicableupdates. These specifications and applicable updates may be found athttp://datatracker.ietf.org/.

Table 4. Supported DHCP options

Tag Name

1 Subnet Mask

3 Router

6 Domain Name Server

12 Hostname

Auto IPAuto IP is a method for a host to assign itself a Local Link IP address, described inRFC 3927. The printer will randomly select an address from the range 169.254.1.0to 169.254.254.255 and verify that it is not in use.

Auto IP can be disabled when the user determines that the printer should alwayshave a valid server. This will keep the printer from setting up an auto IP when theserver is temporarily unavailable.


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http://datatracker.ietf.org/

Note: A printer may take two minutes or more to obtain an IP address via Auto IPdue to the DHCP server time-out and other required delays. Auto IP isintended for initial printer setup when a DHCP server is not available.

Systems management support with Ethernet - SNMPEthernet printers support Read Only Simple Network Management Protocol (SNMP)for systems management. The printers support management information base II(MIB II) for management of the Ethernet configuration (RFC 1213) and a private,enterprise MIB for the 4610 printers. Any client can retrieve the MIB data from theprinter. The printer will also support up to two SNMP managers to receive SNMPTraps on state changes in the printer and attached cash drawers.

SNMP is used to manage the printer, not the printing process. SNMP gathersinformation about the state of the printer:

v Status: Information regarding the current operating state of the printer (offline / online / error conditions).

v Alert: The representation of a reportable event in the printer. An event is achange in the state of the printer; sent as an SNMP trap.

SNMP contains support for retrieving data (Get and GetNext requests) andreceiving notification of change of state and error conditions via Alerts (or Traps) asunsolicited messages to listening managers. Setting or changing a condition in theprinter (Set requests) is not supported via SNMP.

AlertsClients can register to receive Traps on the following state changes in the printer:

Table 5. Printer state changes

Function Name Object Identifier (OID)

Cash Draw Open /Closed

DrawerOpened 1.3.6.1.4.1.1129.2.500.1.1.3.1

MagneticInterference MICR

MICR_CurrentMICRNoiseValue 1.3.6.1.4.1.1129.2.500.1.1.3.6

CR cover Open /Closed

receiptCoverOpen 1.3.6.1.4.1.1129.2.500.1.1.2.1

DI Cover Open /Closed

NA 1.3.6.1.4.1.1129.2.500.1.3.2.4

Paper Out receiptEmpty 1.3.6.1.4.1.1129.2.500.1.1.2.2

Paper Low NA 1.3.6.1.4.1.1129.2.500.1.3.2.2

Home Error NA 1.3.6.1.4.1.1129.2.500.1.3.2.3

Offline / Online NA 1.3.6.1.4.1.1129.2.500.1.3.2.6

Paper Jam NA 1.3.6.1.4.1.1129.2.500.1.3.2.5

Cutter Jam NA 1.3.6.1.4.1.1129.2.500.1.3.2.1

Up to two SNMP managers can be enabled to receive these alerts. See Statisticstable entries for details on enabling these traps.

4610 Private Enterprise MIBThe 4610 Private Enterprise management information base (MIB) is shown inTable 6 on page 9. Get request to the printer will retrieve this data.

Note: The access type for all entries is Read Only.


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Table 6. 4610 Private Enterprise MIB

Name Object Identifier (OID) Type

receiptStationPresent 1.3.6.1.4.1.1129.2.500.1.1.1.1 Integer

paperCutter 1.3.6.1.4.1.1129.2.500.1.1.1.2 Integer

coverSensor 1.3.6.1.4.1.1129.2.500.1.1.1.3 Integer

receiptEmptySensor 1.3.6.1.4.1.1129.2.500.1.1.1.4 Integer

nearEndSensor 1.3.6.1.4.1.1129.2.500.1.1.1.5 Integer

receiptPageMode 1.3.6.1.4.1.1129.2.500.1.1.1.6 Integer

receiptCoverOpen 1.3.6.1.4.1.1129.2.500.1.1.2.1 Integer

receiptEmpty 1.3.6.1.4.1.1129.2.500.1.1.2.2 Integer

ThermalPrintHeadElementFailure 1.3.6.1.4.1.1129.2.500.1.1.2.3 Integer

receiptNearEnd 1.3.6.1.4.1.1129.2.500.1.1.2.4 Integer

receiptPaperRemaining 1.3.6.1.4.1.1129.2.500.1.1.2.5 Integer

receiptPaperJamCount 1.3.6.1.4.1.1129.2.500.1.1.2.6 Integer

receiptUnexpectedCoverOpenCount 1.3.6.1.4.1.1129.2.500.1.1.2.7 Integer

receiptPaperCutCount 1.3.6.1.4.1.1129.2.500.1.1.2.8 Integer

receiptCharactersPrintedCount 1.3.6.1.4.1.1129.2.500.1.1.2.9 Integer

receiptCoverOpenCount 1.3.6.1.4.1.1129.2.500.1.1.2.10 Integer

receiptLineFeedCount 1.3.6.1.4.1.1129.2.500.1.1.2.11 Integer

receiptFailedPaperCutCount 1.3.6.1.4.1.1129.2.500.1.1.2.12 Integer

writeCountNVRAM 1.3.6.1.4.1.1129.2.500.1.1.2.13 Integer

maximumTemperatureReachedCount 1.3.6.1.4.1.1129.2.500.1.1.2.14 Integer

receiptPrintHeadFailureCount 1.3.6.1.4.1.1129.2.500.1.1.2.15 Integer

flashWriteFailedCount 1.3.6.1.4.1.1129.2.500.1.1.2.16 Integer

barcodePrintedCount 1.3.6.1.4.1.1129.2.500.1.1.2.17 Integer

DrawerOpened 1.3.6.1.4.1.1129.2.500.1.1.3.1 Integer

DrawerGoodOpenCount 1.3.6.1.4.1.1129.2.500.1.1.3.2 Integer

DrawerFailedOpenCount 1.3.6.1.4.1.1129.2.500.1.1.3.3 Integer

MICR_GoodReadCount 1.3.6.1.4.1.1129.2.500.1.1.3.4 Integer

MICR_FailedReadCount 1.3.6.1.4.1.1129.2.500.1.1.3.5 Integer

MICR_CurrentMICRNoiseValue 1.3.6.1.4.1.1129.2.500.1.1.3.6 Integer

slipStationPresent 1.3.6.1.4.1.1129.2.500.1.2.1.1 Integer

fullSlip 1.3.6.1.4.1.1129.2.500.1.2.1.2 Integer

bothSidesPrint 1.3.6.1.4.1.1129.2.500.1.2.1.3 Integer

ImpactHeadFailedCount 1.3.6.1.4.1.1129.2.500.1.2.2.1 Integer

PrintSideChangeCount 1.3.6.1.4.1.1129.2.500.1.2.2.2 Integer

FailedPrintSideChangeCount 1.3.6.1.4.1.1129.2.500.1.2.2.3 Integer

slipCharactersPrintedCount 1.3.6.1.4.1.1129.2.500.1.2.2.4 Integer


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Table 6. 4610 Private Enterprise MIB (continued)

Name Object Identifier (OID) Type

slipCoverOpenCount 1.3.6.1.4.1.1129.2.500.1.2.2.5 Integer

slipLineFeedCount 1.3.6.1.4.1.1129.2.500.1.2.2.6 Integer

slipUnexpectedCoverOpenCount 1.3.6.1.4.1.1129.2.500.1.2.2.7 Integer

slipFeedErrorCount 1.3.6.1.4.1.1129.2.500.1.2.2.8 Integer

HomeErrorCount 1.3.6.1.4.1.1129.2.500.1.2.2.9 Integer

FormInsertionCount 1.3.6.1.4.1.1129.2.500.1.2.2.10 Integer

DeviceID 1.3.6.1.4.1.1129.2.500.1.3.1.1 String

PhysicalDeviceDescription 1.3.6.1.4.1.1129.2.500.1.3.1.2 String

PhysicalDeviceName 1.3.6.1.4.1.1129.2.500.1.3.1.3 String

Bus 1.3.6.1.4.1.1129.2.500.1.3.1.4 String

DeviceCategory 1.3.6.1.4.1.1129.2.500.1.3.1.5 String

FirmwareRevision 1.3.6.1.4.1.1129.2.500.1.3.1.6 String

ManufactureDate 1.3.6.1.4.1.1129.2.500.1.3.1.7 String

ManufacturerName 1.3.6.1.4.1.1129.2.500.1.3.1.8 String

ModelName 1.3.6.1.4.1.1129.2.500.1.3.1.9 String

SerialNumber 1.3.6.1.4.1.1129.2.500.1.3.1.10 String

MIB IIManagement information base II (MIB II) is used to convey information about theTCP/IP configuration. The majority of the data that is recorded as part of MIB II willnot be useful in supporting the printer. For details, see the following information onRFC 1213:

v Tree view of the RFC: http://www.snmplink.org/OnLineMIB/Standards/

v Full text: http://tools.ietf.org/html/rfc1213

The objects in MIB II are arranged in the following groups:

v System

v Interfaces

v Address Translation (deprecated)

v IP

v ICMP

v TCP

v UDP

v EGP

v Transmission

v SNMP

HTTP ServerThe printer provides an HTTP server for configuration, management, and diagnosticfunctions.


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http://www.snmplink.org/OnLineMIB/Standards/

http://tools.ietf.org/html/rfc1213

Login and OverviewWhen a new HTTP connection is made, the printer prompts for a User Name andPassword. Completion of login establishes an active session which enables thefunctionality as defined in the following sections. The logon screen varies dependingon the browser.

The default Username and Password are “Admin” and “Admin” respectively. Thesemay be redefined with the Web Interface in the HTTP Server, the ConfigurationUtility, or the Web API configuration (see “Web API for printer configurationmanagement” on page 12).

The User Name and Password are limited to eight alphanumeric characters and arecase sensitive.

Data Display/Entry FieldsUser Name:

Admin

v If an alternate login name is defined, the data entry field is blank;otherwise, the default login name is displayed.

Password:Admin

v The password is not displayed. A dummy character “*” is displayed foreach character entered.

The HTTP session remains active until the user logs off.

Web PagesOnce logged on, there are several pages in the printer that can be used for printermanagement.

Overview:Reports the printer’s serial number, model, firmware level, and the currentEthernet setting.

Diagnostic:Supports printing of an offline receipt, reports the user statistics of theprinter, and shows the current status of the printer.

Network:Allows the user to change the current Network configuration.

SNMP:Allows the user to set up the SNMP managers.

Admin Access:Allows the user to change the Login and Password used for the HTTPserver.

System Update:Allows the user to configure the printer and to download firmware, font, andconfiguration files.

Reset:Allows the user to reset the printer.

Logout:Allows the user to log out of the printer.


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Web API for printer configuration managementThe Managing Client can retrieve the printer’s configuration via an HTTP “Get”. Theprinter will respond with a configuration file (see “Retrieving Printer’s configurationusing HTTP Server Get” on page 12). This file will include all necessary informationto determine the current printer configuration or setup:

v Firmware version

v Checksums of the various flash memory sectors:

– Fonts

– Character sets

– Messages

v Network settings

Knowledge of the printer specification and the locations of the given parameters arerequired to interpret the output.

Once the manager determines that a printer requires updating, there are three filetypes the printer will accept. These will come to the printer via HTTP POST:

1. Firmware file: The same firmware file that is supported by the drivers. *.hexfile.

The printer will verify the file format, validity (correct CRC), and version beforebeginning the update process. Once verification is complete, it will program thenew firmware and reset. Following the reset, the printer will run at the newfirmware level.

2. Configuration file: Contains all the data the printer would need forconfiguration in a given environment. This includes the network configuration.

3. Font file: The *.fon file that is supported by the UPOS drivers. See the UPOSfont support for creating this file with a configuration tool 4610cvnt.exe.

This file contains all the required data for setting up the font file in the printer. Ifnecessary, the printer will erase and then store all the font files and MCT valuesassociated with the font file. Example: If one of the DBCS font files isdownloaded, the printer will store the DBCS Impact, DBCS Thermal, SBCSImpact User defined set 1, and SBCS Thermal User defined set 1, as well asthe MCTs needed to use these files by the printer and the UPOS drivers. Ifrequired when downloading DBCS character sets, the printer will reset when thefont is done storing.

Upon completion of setup, the printer will respond by sending a response to theHTTP file.

Retrieving Printer’s configuration using HTTP Server GetThe HTTP server Get is used for retrieving the configuration of the printer.

The HTTP header starts with get_Config:GET /get_Config HTTP


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The format of the file sent back is the following:<Configuration>

<serial_number>SSSSSSSS</serial_number><mac_address>MMMMMMMMMMMM</mac_address><ip4>xx.xx.xx.xx</ip4><firmware>xx.xx</firmware><devinfo>Printer ID</devinfo><mct><length><512></length><data>data</data></mct><stat>><length><512></length><data>data</data></stat><snmptrap1>databytes</snmpttrap1><snmptrap2>databytes</snmpttrap2><snmpmanager1>xx.xx.xx</snmpmanager1><snmpmanager2>xx.xx.xx</snmpmanager2><hostname>name</snmpmanager2><autoipenable>xxx</autoipenable><fixedipenable>xxx</fixedipenable><fixedipselected>fixedipselected</fixedipselected><ipv4fixedip>xx.xx.xx</ipv4fixedip><subnet>xx.xx.xx</subnet><gateway>xx.xx.xx</gateway>

</Configuration>

Where:

SSSSSSSSPrinter Serial Number; ASCII alphanumeric string.

MMMMMMMMMMMMPrinter’s MAC address; ASCII encoded HEX.

name ASCII String; max 12 characters.

xx.xx.xx Valid IP address

v snmpmanager1: IP address of the 1st client receiving SNMP alerts

v snmpmanager2: IP address of the 2nd client receiving SNMP alerts

v ipv4fixedip: User Defined Fixed IP

xx.xx ASCII encoded Hex number representing the EC level of the firmware.

xxx YES or NO.

Figure 6. Get Configuration header example


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n Hex number for the slot number, MCT number or statistic number beingchanged.

data Hex bytes.

v MCT: Two bytes for each location in the MCT table. The table is 256locations of two bytes each. MCTs that are not defined are set as 0xffff.

v Stat: Two bytes for each location in the statistics table. The table is 256locations of two bytes each. Statistics that are not defined are set as0xffff.

databytesTwo hex bytes associated with the traps being set:

Bit 15 Cash Drawer Open / Closed

Bit 14 Magnetic Noise present (MICR read)

Bit 13 Paper Out

Bit 12 Paper Low

Bit 11 Home Error

Bit 10 Paper Jam

Bit 9 Cutter Jam

Bit 8 CR Cover Open / Closed

Bit 7 DI Cover Open / Closed

Bit 6 Hard Error at the printer (printer offline). MLC error / IFC error /Firmware can not initialized motion sensor and/or thermal printhead.

Bits 2 - 5Reserved - should remain high

Bit 0, 1Version option for returning Trap messages – SNMP manager 1:

11 Version 1

10 Version 2

01 Version 3 (Currently not supported)

Details:

snmptrap1:



Bit 13 Paper Out

Bit 12 Paper Low

Bit 11 Home Error

Bit 10 Paper Jam

Bit 9 Cutter Jam




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11 Version 1

10 Version 2

Default: 0xFF

snmptrap2:



11 Version 1

10 Version 2

Default:0xFF

fip: fip: Hex byte0x03 = User Configured Fixed IP Enabled (default) when there is afixed IP defined.0x02 = Fixed IP Config 1 Enabled0x01 = Fixed IP Config 2 Enabled0x00 = Fixed IP Config 3 Enabled

Default:0xFF

ipv4fixedipValid IP address encoded as ASCII encoded Decimal that will return onlywhen User Configured Fixed IP is enabled and defined.

HTTP Server POSTThe HTTP server power-on self-test (POST) is used for updating firmware, sendingthe font file, and sending the configuration file.

Firmware Upload:

v The HTTP header starts with upload after POST: POST /upload HTTP/.

v Content type is "multipart/form-data".

v Content-type: String needs to be at the end of header, beginning of data section.

v Response:

– On successful storing: Firmware file download complete.

– On any error with receiving or storing file: Invalid Firmware File.

Configuration Upload:

v The HTTP header starts /upload_Config after POST: POST /upload_ConfigHTTP/.


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v Response:

– On successful storing: Configuration Update completed.

– On any error with receiving or storing file: Invalid Configuration File.

Font Upload:

v The HTTP header starts /upload_Font after POST: POST /upload_Font HTTP/.


v Response:

– On successful storing: Fonts download completed.

– On any error with receiving or storing file: Invalid Font File.

Example of Java Program for posting a file:


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Configuration file format

<configuration><logo><erase>xxx</erase><slot><number>n</number><width>WW</width><height>HH</height><data>databytes</data></slot>

public static void main(String[] args) throws IOException {// takes file path from first program’s argumentString filePath = "C:\\ec12_0a.hex";File uploadFile = new File(filePath);

System.out.println("File to upload: " + filePath);

// creates a HTTP connectionURL url = new URL(UPLOAD_URL);HttpURLConnection httpConn = (HttpURLConnection) url.openConnection();httpConn.setUseCaches(false);httpConn.setDoOutput(true);httpConn.setRequestMethod("POST");httpConn.setRequestProperty("Content-type","multipart/form-data; boundary=" + boundary);

// sets file name as a HTTP headerhttpConn.setRequestProperty("fileName", uploadFile.getName());httpConn.connect(); // new.// opens output stream of the HTTP connection for writing dataOutputStream outputStream = httpConn.getOutputStream();

// Opens input stream of the file for reading dataFileInputStream inputStream = new FileInputStream(uploadFile);

byte[] buffer = new byte[BUFFER_SIZE];int bytesRead = -1;

System.out.println("Start writing data...");

outputStream.write((twoHyphens + boundary + crlf).getBytes("UTF8"));outputStream.write(new String("Content-Disposition: form-data; name=\"" +

uploadFile.getName() + "\";filename=\"" + "textFile" + "\"" + crlf).getBytes("UTF8"));outputStream.write(new String("Content-Type: application/octet-stream\r\n\r\n").

getBytes("UTF8"));

while ((bytesRead = inputStream.read(buffer)) != -1) {outputStream.write(buffer, 0, bytesRead);

}outputStream.write(crlf.getBytes());outputStream.write((twoHyphens + boundary + twoHyphens).getBytes());

System.out.println("Data was written.");outputStream.close();inputStream.close();

}


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<slot><number>n</number><width>WW</width><height>HH</height><data>databytes</data></slot>.......

</logo><message><erase>xxx</erase><slot><number>n</number><length>LLLL</length>

<data>databytes</data></slot><slot><number>n</number><length>LLLL</length>

<data>databytes</data></slot>.......

</message><mct><slot><number>n</number><data>databytes</data></slot><slot><number>n</number><data>databytes</data></slot>.......

</mct><statistics><slot><number>n</number><data>databytes</data></slot><slot><number>n</number><data>databytes</data></slot>.......

</statistics><network><snmptrap1>databytes</snmpttrap1><snmptrap2>databytes</snmpttrap2><snmpmanager1>xx.xx.xx</snmpmanager1><snmpmanager2>xx.xx.xx</snmpmanager2><httpuserid>name</httpuserid><httppw>password</httppw><hostname>name</hostname><autoipenable>xxx</autoipenable><fixedipenable>xxx</fixedipenable><fixedipselected>fip</fixedipselected><ipv4fixedip>xx.xx.xx</ipv4fixedip><subnet>xx.xx.xx</subnet><gateway>xx.xx.xx</gateway>

</network></configuration>

Where:

xxx YES or NO

n Hex number for the slot number, MCT number, or Statistic number beingchanged.

LLLL Length of the message data (ASCII representation of hex value).

WW Width of the logo (ASCII representation of hex value).

HH Height of the logo (ASCII representation of hex value).

xx.xx.xxValid IP address encoded as ASCII encoded Decimal.

name ASCII String, Max 12 characters.

databytesHex number for data associated with this change.


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Details:

MCTs and Statistics:2 bytes for each MCT number or Statistics number. There are 256 valuesfor each: MCT and Statistic. Values not defined are set as 0xffff.

Logo: Logo data in hex, of length WW x HH x 8.

Message:Hex data of message length is defined by LLLL.

snmptrap1:



Bit 13 Paper Out

Bit 12 Paper Low

Bit 11 Home Error

Bit 10 Paper Jam

Bit 9 Cutter Jam






11 Version 1

10 Version 2

Default: 0xFF

snmptrap2:



11 Version 1

10 Version 2

Default:0xFF

fixedipselected:fip: Hex byte0x03 = User Configured Fixed IP Enabled (default) when there is afixed IP defined. See on page 20.


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0x02 = Fixed IP Config 1 Enabled0x01 = Fixed IP Config 2 Enabled0x00 = Fixed IP Config 3 Enabled

Default:0xFF

ipv4fixedipValid IP address encoded as ASCII encoded Decimal that will return onlywhen User Configured Fixed IP is enabled and defined.

fip: Hex byte0x03 = User Configured Fixed IP Enabled (default) when there is afixed IP defined.0x02 = Fixed IP Config 1 Enabled0x01 = Fixed IP Config 2 Enabled0x00 = Fixed IP Config 3 Enabled

Configuration file examplesExample 1:

To download these Predefined Messages:

v To Slot 16: abcdefghijklmnopqrstuvwxyz<linefeed>

v To Slot 02: <X'1B;2D;01'>abcdefghijklmnopqrstuvwxyz<linefeed><X'1B;2d;00'>

Example 2:To download a 2 x 4 logo to Slot 1:

Figure 7. The configuration file open in a hex editor


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Printer sharingThe printer sharing protocol provides a means for multiple clients to share a printer,with each being granted exclusive access during the time of usage. The protocol isestablished with Toshiba supported drivers, which can be found on the ToshibaGlobal Commerce Solutions support website at www.toshibagcs.com/support.

Locating the power buttonThe power button for the 4610 Models 1NR, 1NA, and 1ND is located under thepaper door (as shown in Figure 9 on page 22).

Figure 8. The configuration file open in a hex editor


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Operating system requirementsThis section describes the operating system requirements for your 4610 Model1NR, 1NA or 1ND printer. You can download drivers from the Toshiba GlobalCommerce Solutions support website at www.toshibagcs.com/support.

A compatibility mode is provided in the printers to enable use of existing drivers andapplications with only minor modifications. For native mode support, see thefollowing tables:

RS-232 PrinterTable 7 includes a description of native mode support for the RS-232 Printer.

Table 7. Native Mode Support - RS-232 Printer

OperatingSystem

JavaPOSDrivers 1.9.6or later

OPOS Drivers1.9.6 or later

POSSubsystem1.9.6 or later

WindowsNative Drivers(NWD) Direct IO Comments

4690 Yes V5R2 andV6R2*

Microsoft®

Windows® XPYes Yes Yes

A

Figure 9. Power button


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Table 7. Native Mode Support - RS-232 Printer (continued)

OperatingSystem




WindowsNative Drivers(NWD) Direct IO Comments

MicrosoftWindowsEmbedded forPoint ofService(WEPOS) 1.11

Yes Yes Yes Yes

MicrosoftWindowsEmbeddedPOSReady2009

Yes Yes Yes Yes

MicrosoftWindowsEmbeddedPOSReady 7

Yes Yes Yes Yes

MicrosoftWindows 7(Professional/Ultimate)

Yes Yes Yes Yes

SUSE Linux®

EnterpriseDesktop(SLED) 11

Yes Yes

SUSE LinuxEnterpriseServer (SLES)11

Yes Yes

SUSE LinuxEnterprisePoint ofService(SLEPOS) 11

Yes Yes

PC DOS 2000 Yes

Note: *The 2NR/2CR printers are supported in compatibility mode in V5R2 but4690 OS can only update the firmware starting with the 0820 maintenancepackage. The 1NR is supported in compatibility mode in V5R2 but requirespackage 0900 for firmware update. All of these models are supported incompatibility or native mode in V6R2.

RS-485 PrinterTable 8 on page 24 includes a description of native mode support for the RS-485Printer.


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Table 8. Native Mode Support - RS-485 Printer

Operating System


OPOSDrivers 1.9.6or later


WindowsNativeDrivers(NWD) Direct IO Comments

4690 V5R2 andV6R2*

Microsoft Windows XP Yes Yes

Microsoft WindowsEmbedded for Point ofService (WEPOS) 1.11

Yes Yes

Microsoft WindowsEmbedded POSReady2009

Yes Yes


Yes Yes

Microsoft Windows 7(Professional/Ultimate)

Yes Yes

SUSE Linux EnterpriseDesktop (SLED) 11

Yes Yes

SUSE Linux EnterpriseServer (SLES) 11

Yes Yes

SUSE Linux EnterprisePoint of Service(SLEPOS) 11

Yes Yes

PC DOS 2000 Notsupported

Note: *The 2NR/2CR printers are supported in compatibility mode in V5R2 but4690 OS can only update the firmware starting with the 0820 maintenancepackage. The 1NR is supported in compatibility mode in V5R2 but requirespackage 0900 for firmware update. All of these models are supported incompatibility or native mode in V6R2.


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USB PrinterTable 9 includes a description of native mode support for the USB Printer.

Table 9. Native Mode Support - USB Printer

Operating System


OPOSDrivers 1.9.6or later


WindowsNativeDrivers(NWD) Direct IO Comments

4690 V5R2 andV6R2*

Microsoft Windows XP Yes Yes Yes

Microsoft WindowsEmbedded for Point ofService (WEPOS) 1.11

Yes Yes Yes


Yes Yes Yes


Yes Yes Yes


Yes Yes Yes

SUSE Linux EnterpriseDesktop (SLED) 11

Yes Yes

SUSE Linux EnterpriseServer (SLES) 11

Yes Yes

SUSE Linux EnterprisePoint of Service(SLEPOS) 11

Yes Yes

PC DOS 2000 Notsupported

Ethernet PrinterTable 10 includes a description of native mode support for the Ethernet Printer.

Table 10. Native Mode Support - Ethernet Printer

Operating SystemJavaPOS Drivers1.13.5 or later


Windows NativeDrivers (NWD)3.1.0 or later Comments

4690 Not supported

Microsoft Windows XP Yes Yes

Microsoft Windows Embedded forPoint of Service (WEPOS) 1.11

Yes Yes Yes

Microsoft Windows EmbeddedPOSReady 2009

Yes Yes Yes

Microsoft Windows EmbeddedPOSReady 7

Yes Yes Yes


Yes Yes Yes


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Table 10. Native Mode Support - Ethernet Printer (continued)

Operating SystemJavaPOS Drivers1.13.5 or later


Windows NativeDrivers (NWD)3.1.0 or later Comments

SUSE Linux Enterprise Desktop(SLED) 11 Service Pack 3

Yes

SUSE Linux Enterprise Server(SLES) 11 Service Pack 3

Yes

SUSE Linux Enterprise Point ofService (SLEPOS) 11 ServicePack 3

Yes

PC DOS 2000 Not supported

Hardware requirementsSureMark printers work with the following systems:v 4694 systemsv 4695 systems (RS-232 connection only and with power supply)v PC or other store controller with an RS-232, USB, or Ethernet portv SurePOS™ 100 Series systemsv SurePOS 300 Series systemsv SurePOS 500 Series systemsv SurePOS 700 Series systemsv Self Checkout solutionv AnyPlace™ Kioskv TCx™ Wave

Calling for serviceBefore calling for service, you will need the machine type, model number, and serialnumber of the printer This information can be found on the two printer informationlabels. See “Printer information label” for the location of the two printer informationlabels.

Printer information labelThe printer information labels are located beside the power button on the inside ofthe printer and on the front right edge of the main cover (see Figure 10 on page27).


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PrinterInformationLabel

Figure 10. Location of label with machine type, model number and serial number


Chapter 2. Product specifications

This section describes the physical specifications for models 1NR, 1NA, and 1ND.

Physical dimensionsFigure 11 describes the physical dimensions.

Table 11. Summary of dimensions

Width: 145 mm (5.71 in.) footprint

Height: Cover closed: 159 mm (6.26 in.)

Cover open: 260 mm (10.24 in.)

Depth: 177 mm (6.97 in.)

Weight: 1.4 kg (3.09 lb)

Temperature and humidity limitsShipping -40° to 60° C (-40° to 140° F) with 5% to 100% relative humidity

including condensation, but excluding rain

Storage 0° to 60° C (32° to 140° F) with 5% to 80% relative humidity

Operating 5° to 40° C (42.8° to 104° F) with 8% to 80% relative humidity

159 mm(6.26 in)

177 mm(6.97 in)

145 mm(5.71 in)

Figure 11. SureMark 4610 Models 1NR, 1NA, and 1ND dimensions

29

Connector pin assignmentsThe following sections describe the connector pin assignments for the externalconnectors

Power supplyTable 12. Power supply pin designations

Pin Signal

1 +24 V dc

2 Not connected

3 Ground

USBTable 13. USB pin designations

Pin Signal

1 Vbus (+5 V dc)

2 Minus data

3 Plus data

4 Ground

Powered USBTable 14. Powered USB pin designations

Pin Signal

1 Ground (+24 V dc)

2 (+24 V dc)

3 Ground (Vbus)

4 Plus data

5 Minus data

6 Vbus +5 V dc

7 +24 V dc

8 Ground (+24 V dc)

RS-232Table 15. RS-232 pin designations

Pin Signal

1 Not connected

2 Transmit

3 Receive

4 DTR

5 Signal ground

6 DSR


Table 15. RS-232 pin designations (continued)

Pin Signal

7 Not connected

8 RTS

9 Not connected

RS-485Table 16. RS-485 pin designations. Note: The 24 V version is available in Japan; all 38 VDC's change to 24 V DC for that card.

Pin Signal

1 +5 V dc

2 Ground (5 V dc)

3 +5 V dc

4 Ground (5 V dc)

5 +5 V dc

6 Ground (5 V dc)

7 Data "B"

8 Data "A"

9 Ground (38 V dc)

10 +38 V dc

11 Ground (38 V dc)

12 +38 V dc

13 Ground (38 V dc)

14 +38 V dc

15 Ground (38 V dc)

16 +38 V dc

Chapter 2. Product specifications 31

Cash drawerA single connector can drive either a single cash drawer or two cash drawers usinga special cable. The connector provides a status line if one of the cash drawers isopen. The cash drawer cannot be activated while the printer is operating.

Table 17. Cash drawer connector pin designations

Pin Signal

1 Not connected

2 Solenoid 1 drawer

3 Cash drawer status

4 +24 V dc

5 Solenoid 2 drawer

6 Ground

Printing width, speed, and acousticsTable 18. Station characteristics

Characteristic Customer receipt station

Speed (see notefollowing table)

Up to 80 lps thermal (one-color)

Paper Width 58 mm or 80 mm

Print Width 34 characters at 12 cpi44 characters at 15 cpi48 characters at 17 cpi57 characters at 20 cpi

Pitch 12, 15, 17, 20 cpi

Note: To ensure reliable operation, the printer reduces throughput when printinghigher densities or continuous (no pause) paper feeding. This might affectoverall throughput. Optimize print density to maximum throughput.

The reduced print speed is based on the number of print dots that are turnedon for a given print line, which is defined as dot utilization. Dot utilizationtypically is low for normal character printing and up to 100% for full black lineprinting. The SureMark printer operates at 80 lps at low dot utilization, and atslower speeds as the dot utilization increases. It is also controlled by receiptmotor use.

Table 19. Sound characteristics

Type Description LwAd LpAm <LpA>m

Operating(bels)

Idling (bels) Operating(dB)

Idling (dB) Operating(dB)

Idling (dB)

SureMark Printer 5.7 N/A 61.5 N/A 47 N/A

Notes:

LwAd The declared upper limit of the sound power level for a randomsample of machines.


LpAm The mean value of the A-weighted sound pressure levels at theoperator position (if any) for a random sample of machines.

<LpA>mThe mean value of the A-weighted sound pressure levels at theone-meter (bystander) positions for a random sample of machines.

N/A Indicates not applicable.

All measurements were made in accordance with ISO 7779 and reported inconformance with ISO 9296.

Bar codesSureMark printers can generate these bar codes:v QRv UPC A/Ev JAN 8 (EAN)v Code 39v ITFv Code 93v Code 128 A, B, Cv Codabarv PDF417

Resident code pagesThese code pages are resident in the printer:v 437 - USv 858 - Internationalv 860 - Portuguesev 863 - Canadian Frenchv 865 - Norwegianv 869 - Greekv 857 - Turkishv 864 - Arabicv 867 - Hebrew (Israel)v 852 - Hungarian, Polish, Czech, Romanian, Slovak, Slovenian, Croatianv 848 - Ukranianv 866 - Russian (Cyrillic)v 872 - Bulgarian, Serbianv 775 - Lithuanian, Latvian, Estoniav 861 - Icelandicv 1250 - Windows Latin 2v 1251 - Windows Cyrillicv 1252 - Windows Latin 1v 1253 - Windows Greekv 1254 - Windows Turkishv 1255 - Windows Hebrewv 1256 - Windows Arabicv 1257 - Windows Baltic Rim

These code pages may be downloaded to the printer:v 932 - Japanv 949 - Koreav 950 - Traditional Chinesev 1381 - Simplified Chinese

Chapter 2. Product specifications 33

The firmware supports the following in the thermal station:v Proportional fontsv Scalable fontsv Color printing: black plus one accent on two-color thermal paper (thermal station

only)v Upside-down printingv Watermark printing


Chapter 3. Adjusting and maintaining the 4610

To keep your 4610 Models 1NR, 1NA, and 1ND printers working properly, youshould periodically make printer adjustments and follow recommended maintenanceprocedures. This section provides instructions on using, adjusting, and maintainingyour printer, and includes the following topics:

v Replenishing printer supplies

v Cleaning recommendations

For detailed technical information on the 4610 Models 1NR, 1NA, and 1ND printers,see Chapter 2, “Product specifications,” on page 29.

Attention: All covers must be installed on the SureMark 4610 Models 1NR, 1NA,and 1ND printer before and during operation.

Using and maintaining the 4610

Replenishing consumable suppliesYou are responsible for replenishing the supply roll paper.

Loading and replacing the paper rollEnsure that you have the correct paper for the 4610. See “Supported thermalpaper” on page 36.

1. Press and release the blue release button to release the paper door. In awall-mount configuration, you must also pull the door fully open, because of thebrake feature that decelerates it from the full force of gravity.

2. If necessary, remove any unused paper or the empty paper roll core beforeinserting a new paper roll.

Note: Refer to the label inside the printer for a diagram of how to load paper.

3. Place the paper roll into the paper roll bucket as shown on the diagram. Theleading edge of the paper should come from the bottom of the roll as shown inthe diagram.

Note: The thermal printhead will not print on paper with glue on it. If the newpaper roll was sealed by glue, tear off the 6 to 8 inches of paper withglue on it before loading it.

4. Close the paper cover.

5. Press the customer receipt feed button to advance the paper, to verify that thepaper is feeding correctly. Feed 30 cm (about 1 ft) of paper through to test forcorrect alignment.

Attention: Do not pull the receipt paper out of the printer with the paper accesscover closed. This disengages the paper feed. The paper feed motor must thencatch up before the printer can feed the paper, which causes missing lines or partiallines of print. Use the customer receipt feed button to advance the receipt and alllines will print.

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Supported thermal paper

Attention: Using an inferior grade of paper can affect print quality as well as thelife of printheads and the printer mechanism.

Note: When selecting a paper, ensure that the paper's archive life meets therequirements of the tax authorities of your country for archiving tax-relateddata.

The paper used in the thermal receipt station must meet the following requirements:

Width 79.5 ± 0.5 mm (3.13 ± 0.02 in.) or 57.5 ± 0.5 mm (2.26 ± 0.02 in.)

Outside Diameter102 mm (4.0 in.) maximum

Thickness60 µm (0.00225 in.) optimal. Range: 41 µm minimum to 99 µm maximum.

ImportantPaper has a significant manufacturing tolerance, and nominal paperdesignations do not reflect actual measurements. The manufacturingtolerance must fall within the published operating thickness range.Customers should test paper in their specific configuration before use.The intent of this specification is that if any spot measurement of thepaper is outside the specified range, the paper is deemed not to meetthe specification and the customer is responsible for any problemscaused by paper jams.

The paper must be wound with the printing side facing out. The paper should notbe attached to the core in any manner.

ImportantPrinter reliability and performance are directly related to the quality of thesupplies used by the customer. The published parameters for printerperformance are established using supplies that meet the specifications listedabove.

Thermal paper with watermarks, coupons, or advertisements printed on thefront or back of the paper is not covered by Toshiba specifications. Someinks and printing processes work acceptably, but others do not. Printerproblems that are caused by supplies that do not meet Toshiba specificationsmight result in a billable service call, regardless of the existence of a servicecontract.

For supported papers, refer to the OEM Thermal Paper Testing table found underSureMark Printers on the Toshiba Global Commerce Solutions support website:www.toshibagcs.com/support.

Installing large paper rollsThe 4610 can accommodate extra-large rolls (up to 15 in.) of paper below theprinter. Mounting hardware is necessary to avoid placing undue strain on the paperfeed motor. See your Toshiba representative for additional information.


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http://www-1.ibm.com/support/docview.wss?rs=219&uid=pos1R1002033


Cleaning recommendationsYou should inspect your 4610 unit periodically and clean the cover as required. Usea soft, clean cloth with warm, soapy water to clean the plastic parts. Do not useabrasives or any alkaline, ammonia, or chloride-based cleaner.

Note: Do not apply cleaning solution directly to the cover. Always apply the cleanerto a clean cloth and then wipe the cover with the damp cloth. Be certain thatthe cloth is only damp and not dripping wet.

Cleaning the thermal printheadThe thermal printhead should be cleaned at regular intervals or when the printquality has noticeably deteriorated. There are many factors that affect cleaningfrequency. Poor paper quality, high printer usage, or a dirty environment are allreasons to clean the thermal printhead more often. Complete the following steps toclean the thermal printhead:

1. Open the paper cover.

2. Using a cotton swab soaked in isopropyl alcohol, gently wipe the printheadseveral times on its print line and on the surrounding area.

3. Wipe off any residual alcohol with a dry swab.

If print quality does not improve after cleaning the thermal printhead, run theThermal Printhead Health Test. If print quality still does not improve, call for service.

Chapter 3. Adjusting and maintaining the 4610 37

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Chapter 4. Running tests and diagnostics

This chapter describes the diagnostics tools, offline tests, and troubleshootingprocedures for the SureMark 4610 Models 1NR, 1NA, and 1ND printers.

Attention: For firmware and driver updates, refer to SureMark 4610 Printers:Programming Guide for Models 1xR and 2xR, GA27-5005.

Toshiba Diagnostics for POS Systems and PeripheralsThe Toshiba Diagnostics for POS Systems and Peripherals package, available fromthe Toshiba Global Commerce Solutions support website, can be used fordiagnosing problems with the printer and for configuring and maintaining the printerusing included utilities. The website contains information on downloading andinstalling the package.

The diagnostic package provides tests for the various components and functions ofthe printer. It also provides utilities to load printer firmware, logos, messages, andfonts as well as utilities for configuring the printer. These are found by clicking thePOS I/O Devices and Utilities buttons on the main selection panel.

Toshiba Diagnostics for the Ethernet PrinterThe Toshiba Diagnostics package can be used with an Ethernet printer by followingthese instructions:

1. Disconnect the printer from the store LAN.

2. Connect the printer to a laptop containing the diagnostics package. It may benecessary to have your own LAN cable to connect the printer to the laptop.

3. Insert the Toshiba Diagnostics memory key into a USB port on the laptop.

v The printer should already have power from a power brick when theEthernet card is in the printer.

4. Prepare the printer for a diagnostics session by performing these steps:

a. Open the paper cover on the printer.

b. Press the power button to power the printer off and on again.

c. Close the paper cover.

d. Press and hold the paper feed button while the printer is powering up.

e. The Offline Selection Menu is printed.

f. Select Choose Emulation Mode....2 by pressing the paper feed buttontwice and holding down the same button on the third time.

g. The Emulation Mode menu is printed. The printer should be in native modeat this point.

h. Select Diagnostics Mode....1 by pressing paper feed button once andholding down the same button on the second time. This mode will only beseen if the printer has the Ethernet card in the printer.

i. When finished, exit the Offline Menu by pressing the paper feed buttononce.

5. Boot the laptop with the Diagnostics key inserted.

6. In Toshiba Diagnostics, select either POS I/O Devices or Utilities.

7. Click the ADD DEVICE button at the bottom of the screen.

8. Select ADD A NETWORK PRINTER and follow the instructions.

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9. Toshiba Diagnostics will restart the Diagnostics application and display themain Diagnostics screen again.

10. Perform the necessary Diagnostics activities. When complete, click theSHUTDOWN button at the top right of the screen.

Note: You must shutdown the Diagnostics for the printer to be returned to theretailer’s LAN configuration. This process will take 30 seconds or longer.

11. If you do not shutdown the Diagnostics, you must perform these steps:

a. Power off the printer.

b. Power the printer on and hold down the paper feed button to display theOffline Menu on the cash receipt station.

c. Select Choose Emulation Mode....2 by pressing the paper feed buttontwice and holding down the same button on the third time.

d. The Emulation Mode menu is printed. If the printed menu shows the printeris in Diagnostics Mode, select the Diagnostics Mode....1 by pressing thepaper feed button once and holding down the same button on the secondtime.

e. When finished, exit the Offline Menu by pressing the paper feed buttononce.

12. Disconnect the printer from the laptop.

13. Connect the printer to the retailer's network.

Situations of Importance for the Ethernet PrinterSituation 1:

Printer issues when the retailer attempted a printer firmware update thatfailed due to power outage or LAN outage; the retailer called Toshiba GlobalCommerce Solutions for service.

This situation may imply that the printer is operating out of its backup bootsector, which is an emergency environment to perform only firmwareupdate. Determine if this is the case by attempting to use the Offline Menuon the printer. If the printer is operating out of its backup boot sector, therewill not be an Offline Menu printed on the cash receipt station.

The first suggestion to make to the retailer is for the retailer to run theprinter firmware update again that they previously attempted. This shouldwork the majority of the time.

If retrying the printer firmware update a second time does not resolve theproblem, replace the logic card in the printer.

Situation 2Printer issues when attempting to update printer firmware using ToshibaDiagnostics that failed due to power outage or LAN outage.

This situation implies that the printer is operating out of its backup bootsector, which is an emergency environment to perform only firmwareupdate. Determine if this is the case by attempting to use the Offline Menuon the printer. If the printer was booted from its backup boot sector, therewill not be an Offline Menu printed on the cash receipt station.

If this occurs, boot Toshiba Diagnostics with the Ethernet-attached printerconnected to the laptop again. Go through the Add Device process to add adevice, and then perform the printer firmware update again.


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This action is possible because the printer retains the last known printerconfiguration prior to the power or LAN outage and uses that configurationwhen the printer is booted again. In this case, the printer was already inDiagnostics Mode prior to the outage, so it will still be in Diagnostics Modewhen booted again.

Note: Be sure to follow the instructions for ending the printer diagnosticssession when you are finished using the Toshiba Diagnostics for thatprinter.

Situation 3The Ethernet POS printer prints a message on the cash receipt stationstating that the printer does not have a MAC address. You might receiveone of these messages:

Message 1:Need a valid MAC address for Ethernet communications.

Message 2:Card does not have a valid MAC address.Printer will run in Diagnostic mode.Fixed IP 1: 169.254.0.95

mask: 255.255.0.0

The Toshiba Diagnostics for POS Systems and Peripherals Version 6.2.1 orlater contains a utility that can correct this situation.

Before you begin:

v Write down the MAC address, which is located on the Ethernet cardattached to the underside of the printer. The printing on the Ethernet cardshould appear in this way: MAC: 6CAE8B46xxxx.

v The Ethernet printer must have printer firmware level 15.03 or higherinstalled. If the correct printer firmware level is not installed, it must beupdated.

Note: If Message 1 is received, firmware level 15.03 or higher is not yetinstalled.

v To update the printer firmware when the printer is in this state, anotherinterface (USB, RS485, or RS-232) must be used in the printer. TheToshiba Diagnostics package can be used to update the printer firmware.Once the firmware is updated to level 15.03, put the Ethernet card backin the printer and proceed with the rest of the instructions.

Follow these steps to put a MAC address into an Ethernet attached printer:

1. Connect the printer directly to your laptop or to the POS system unitwith an Ethernet cable. It may be necessary to have your own LANcable to connect the printer to the laptop.

2. Insert the TGCS Diagnostics Ver 6.2.1 or later memory key into one ofyour system's USB ports. The printer should already have power froma power brick when the Ethernet card is in the printer.

3. Boot the system to which the printer is attached.

4. When the printer powers on, a message is shown about not having aMAC address. The printer is already in Diagnostics Mode at this point.

5. Navigate to the UTILITIES screen.

Chapter 4. Running tests and diagnostics 41

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6. Select the option to ADD DEVICE and then choose ADD ANETWORK PRINTER. Follow the instructions. TGCS Diagnostics willrestart the Diagnostics application and the main Diagnostics screen willappear again.

7. Navigate to the UTILITIES screen.

8. Printer utilities are visible on this screen as a PRINTER UPDATESbutton. Choose PRINTER UPDATES and then select PRINTERCONFIG.

9. Select MAC ADDRESS CONFIGURATION.

10. Enter the MAC address that you wrote down from the printer'sEthernet card twice (two different fields). You will be prompted to verifythe MAC address before it is applied to the printer.

Note: The MAC address can only be set one time, so it must be thecorrect address for the printer.

11. If there are any other printer activities that must be performed (runningtests, loading firmware, configuring the printer), do them at this time.

12. Shut down TGCS Diagnostics by clicking the SHUTDOWN button onthe top right side of the panel. It is important to shut down, becausethis action takes the printer out of Diagnostics Mode when it nextpowers on.

Toshiba Diagnostics for the RS-232 PrinterThe Toshiba Diagnostics package can be used with an RS-232 printer by followingthese instructions:

1. Insert the Toshiba Diagnostics memory key into a USB port on the system unitto which the printer is connected.



4. Click the ADD DEVICE button at the bottom of the screen.

5. Select ADD A RS-232 PRINTER and follow the instructions.

6. Toshiba Diagnostics will restart the Diagnostics application and display the mainDiagnostics screen again.


Toshiba Diagnostics for the USB or RS-485 PrinterThe Toshiba Diagnostics package can be used with an RS-232 printer by followingthese instructions:

1. Insert the Toshiba Diagnostics memory key into a USB port on the system unitto which the printer is connected.





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Testing the 4610When you switch on the SureMark printer, it runs a power-on self-test (POST). Ifthe POST finds no errors, the printer is ready for operation. Follow these steps ifyou receive an error:

1. If the printer is turned on, turn off the printer and turn it on again.

v If the printer is attached to the system with the RS-232 cable or the standardUSB cable with a power brick, disconnect the power cord and then reconnectthe power cord to a properly wired and grounded power source.

v If the printer is attached to the system with the RS-485 cable, turn off thePOS system then switch on the system, which also powers on the printer.

v If the printer is attached to the system with a powered USB cable, the USBattached printer can be hot-plugged.

2. Check the status of the printer-ready indicator:

v Printer-ready indicator ON: The POST completed successfully.

v Printer-ready indicator OFF or blinking: The POST failed.

3. If the POST fails or if you suspect problems with your system, see“Troubleshooting” on page 49.

4. See “Firmware offline tests” on page 45 and run the offline tests. If the offlinetests fail or you suspect problems with your system, see “Troubleshooting” onpage 49.

Low paper sensing and calibrationLow-paper sensing in the Models 1NR, 1NA, and 1ND is based upon the paperthickness and the core size. You can modify the low-paper and critically low sensingsettings. These settings determine the amount of paper that remains on the roll andat which time the low-paper and the critically low-paper status is sent. The defaultsetting for low-paper status is 5 meters (or 5000 mm) remaining on the roll, andcritically low status is 1 meter (or 1000 mm) remaining on the roll.

Note: Prior to turning off the printer, send a reset command to the printer. If youturn off the printer without a reset command, when you turn the printer backon, it will start counting motor steps from the number stored in the printer'smemory. This will not be an accurate number if the printer was not able tostore the number with a reset command.

The low-paper sensor is customer-selectable for table or wall mount, depending onapplication. The printer comes from the factory already in table mount mode. Forwall mount applications, you must move the low-paper selector switch on thebottom of the printer to the WALL position.

You must calibrate the printer to accurately recognize the thickness of the papersupply, which you can do with an offline test or by a command. You only need tocalibrate one printer for a specific paper supply. You can then broadcast thatcalibration constant to all printers that will use the same paper.

To set the low-paper supply sensors of all printers within your system:

1. Run the calibration on one printer.

2. Read out MCT#0X'28' from the calibrated printer.

Note: The calibration constant is stored in MCT#0X'28'. System managementcan interrogate all printers to determine whether one has been recentlycalibrated.


3. Clear the high-order bit and send the value to all printers in the enterprise.

Table 20. MCT load command settings for low-paper and critically low-paper amounts

Constant Decimal Hexadecimal Description

Low-paper amount 38 X'26' The amount of paper left in theprinter when it sends thelow-paper status. Default is 5meters (5000 or 0X'1388';number is stored as mm).

Critically low-paper amount 39 X'27' The amount of paper remainingin the printer when it sends thecritically low-paper status.Default is 1 meter (1000 or0X'03E8'; number is stored asmm).

LowPaperCalibrationConstant 40 X'28' The high order bit to this variableis set after this printer hascalibrated the low-paper amount.The lower order bits are thenumber of mm that the printerfeeds after it detects the sensorchange, until the paper is out.


Firmware offline tests

To enter the firmware offline test and setup procedures, complete the followingsteps:

1. Open the top cover.

2. Press the white power reset switch (�A� in Figure 12) to turn the printer off andthen on again.

3. Close the top cover.

4. While the printer is powering up, press and hold the paper feed button until thefront LED indicator blinks. The offline test is printed (see Figure 13 on page 46).

A

Figure 12. Offline tests activation


5. Follow the instructions that are printed for each required test.

Summary of offline test menusToshiba recommends that you use the firmware offline test menus to perform theoffline tests.

Table 21. Summary of the offline test menu items

Menu Item DefinitionSub-menu (ifapplicable) Definition

Thermal receipt Prints a receipt

Off-line Selection startedTo select a sub-menu or test:FIRST, press the paper feed button the indicated number of times.THEN, press again and hold button down at least 1second to confirm selection.

Sub-menus and tests PressThermal Receipt test 1Choose Emulation Mode 2Select receipt width 3EIA-232/RS-232 Flow Control 4More Selections 5

To exit Off-line setup, open printer cover.

Figure 13. Example of the offline selection main menu


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Table 21. Summary of the offline test menu items (continued)


Choose emulationmode

Displays thesubmenus (see nextcolumn)

Compatibility withLegacy 4610

Changes thecommand set andstatuses to supportthe previous driversand applications(such as plug andplay for existing 4610printers).Note: Not applicableto Ethernet interfaceprinters.

Native mode Changes thecommand set andstatuses to supportthe low-paperdetection, paper jamdetection, and other4610 Model 1NR,1NA, and 1NDsensors.

EPSON Emulation Emulates an EPSONprinter.

Diagnostics mode Gives printer FixedIP address requiredby ToshibaDiagnostics for POSSystems andPeripherals.Note: Applicable toprinters with Ethernetinterface only.

EIS-232/RS-232 flowcontrol

Provides a list of available baud rates and flow controls.

EthernetConfiguration

Provides a list of Ethernet configuration options:

1. Restore Network Defaults Warning: This will erase all userdefined settings that may have been stored in the printer,including HostName, SNMP Manager and options, User DefinedFixed IP, and HTTP User ID and Password.

2. Disable/Enable Auto IP

3. Default Discovery

4. Fixed IP1

5. Fixed IP2

6. Fixed IP3

7. User Defined Fixed IP

MCT listing Provides information for service personnel.

Low-paper calibration You are instructed to insert a small roll of paper in the printer. Duringthe test, the printer ejects all of the paper from this roll to calibratethe low-paper sensor.


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Table 21. Summary of the offline test menu items (continued)


Hex dump mode A debug mode that is used when attached via an RS-232 that printsthe commands and data that the printer receives. This allows theapplication writer to see what data is actually being received at theprinter.

Execute printheadtest

Starts printhead tests.

Reset TPH user data Select after you install a new thermal printhead.

Paper Out SensorTest

Starts the test up.

Code Page Menu Prints out all Code Pages resident in the printer.

Paper Reduction Provides Line Spacing, Blank Space, Barcode Height, and Font Sizeoptions.

Main menu Returns to main menu.

Storing a new serial number in the firmware after a logic orinterface card changeDuring the servicing process, you might change an interface card or logic card inthe printer.

For proper printer operation, the firmware must correlate the serial number of theprinter with the serial number of the logic card. When you replace the logic card,you must store the correct serial number in the firmware.

For more information, see the Toshiba Global Commerce Solutions support website:www.toshibagcs.com/support.

Customer receipt testToshiba recommends that you use the offline menus to initiate this test.


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TroubleshootingTable 22 contains common steps to identify and resolve problems. For the latesttroubleshooting guidance and symptom-fix tip information, go to the Knowledgebaselocated on the Toshiba Global Commerce Solutions support website atwww.toshibagcs.com/support.

This site contains additional information that is gathered from field experience, andmight not have been available at the publishing date of this document.

Table 22. Troubleshooting

If the problem is... Then do this...

Printer-ready indicator is off. v Check the power to the printer.

v If connected to a system using the RS-485 communication port, check thatthe system is turned on and that cable 7 is connected.

v If using the RS-232 communication port, Ethernet communication, or a USBport with a power brick, check that the brick power supply is connected to theprinter and plugged into an AC power source.

v If using USB communication with a powered USB cable, check that thesystem is turned on.

Printer-ready indicator is blinking. v Check that the customer receipt station has paper loaded correctly. Close thecover and push the Customer Receipt Feed button to feed a small amount ofpaper.

v Check that the paper door is closed.

v Verify that the cutter does not have an error.

v If connected using Ethernet, verify that the main logic card supports Ethernet.If Ethernet is not supported, a message is printed out (only applicable tofirmware 14.00; no message is printed for earlier versions). You must changeto another interface or replace the main logic card.

Customer receipt station is feedingpaper, but is not printing.

v Ensure that the paper roll is not upside down. Go to “Loading and replacingthe paper roll” on page 35.

v Clean the printhead. See “Cleaning the thermal printhead” on page 37.

Firmware will not update to anearlier version

v Paper Out Sensor Type 1 willonly work with 9.x firmware orlater

v Ethernet Communications willonly work with 14.00 firmware orlater

v On an Ethernet printer, verify the firmware file is greater than 14.00.

v Paper out sensor Type 1 will only work with 9.x firmware or later.

v Perform an online test to determine which sensor type you have.

Paper out sensor is not working v Check printer firmware level by performing an offline test.

v If firmware is an earlier version than 9.x and the paper ready light stays greenwhen the paper is out, update the firmware to 9.x or later.

v Perform the paper out sensor test in the offline menu.

Ethernet printer not printing v Check that the Ethernet cable is plugged into the printer and the LEDs are lit.

v Check that the printer has an IP address by running an offline test.

v Check the network that the printer is connected to.

Ethernet printer not printing logos v Make sure the logo has been downloaded via the configurations utility or thatthe application downloads the logo via UPOS.

v See “Ethernet Configuration” on page 6 for more information.


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Notes:

1. Record all symptoms before calling for service.

2. If you receive software error messages, refer to the software manual of theapplication.

3. Call your service representative.


Chapter 5. Removing and replacing FRUs

This section provides instructions on how to remove and replace the fieldreplacement units (FRU) for the SureMark 4610 Models 1NR, 1NA, and 1ND. SeeAppendix A, “Parts listing,” on page 71 for a description of the FRU catalog and alist of the FRU part numbers.

Notes:

1. Before you perform any removal and replacement procedures, see “Handlingstatic-sensitive devices.”

2. Locate the machine serial number. See “Printer information label” on page 26.

3. Switch OFF the power to the SureMark 4610. Unplug the power cord from theexternal power source.

Handling static-sensitive devices

Attention: Static electricity can damage electronic devices and your system. Toavoid damage, keep static-sensitive devices in their static protective bags until youare ready to install them.

To reduce the possibility of electrostatic discharge, observe the followingprecautions:

v Limit your movement. Movement can cause static electricity to build up aroundyou.

v Handle the device carefully, holding it by its edges or its frame.

v Do not touch solder joints, pins, or exposed printed circuitry.

v Do not leave the device where others can handle and possibly damage thedevice.

v While the device is contained in its anti-static bag, touch it and your finger to anunpainted metal part of the system unit for at least 2 seconds. (This actionremoves static electricity from the package and from your body.)

v Remove the device from its package and install it directly into your system,without putting it down. If it is necessary to put the device down, place it onto itsstatic-protective bag. (If your device is an adapter, place it component side up.)Do not place the device onto the cover of the system or onto a metal table.

v Take additional care when handling devices during cold weather because heatingreduces indoor humidity and increases static electricity.

51

Removing the interface cardFollow these steps to remove the interface card:

1. Disconnect all power from the 4610.

2. Place the printer unit on one side.

3. Press to release the latch and pivot the interface card to remove it.

4. If necessary for the intended procedure, remove the paper from the printer.

To replace the interface card, refer to "Installing the interface card" in the SureMarkPrinters: User's Guide for Models 1NR, 1NA, and 1ND, G362-0564.

After replacing the interface card, see “Storing a new serial number in the firmwareafter a logic or interface card change” on page 48).

A

Figure 14. Removing the interface card

Removing and replacing FRUs


Removing the coversThere are two covers on the Models 1NR, 1NA, and 1ND printers, which you canremove if needed. This section describes how to remove the two covers.

Removing the top coverFollow these steps to remove the top cover:

1. Press and release the blue paper door release button to open the paper door.

A

Figure 15. Opening the top cover


Chapter 5. Removing and replacing FRUs 53

2. Grasp both sides of the top cover and use your thumbs to press outward on thetop cover tabs.

3. While grasping the top cover and holding the top cover tabs outward, pull thetop cover toward yourself until it stops; then lift the top cover off of the paperdoor.

To replace the top cover:

1. Open the paper door

2. Align the tabs with the slots in the paper cover on the right and left side.

3. Slide the top cover backward until it snaps into position.

A

Figure 16. Removing the top cover



Removing the main cover

Follow these steps to remove the main cover:

1. Remove the top cover (see “Removing the top cover” on page 53).

2. Press the paper door assembly down until it closes and latches. You will hear aclick when the paper door is closed.

3. Turn the printer over with the bottom of the printer facing up and locate the maincover release tab.

4. Turn the printer over with the paper door assembly facing up.

5. From the rear of the printer place a fingertip against the inside wall of the cover.

6. Slide your fingertip up the inside of the cover until you come in contact with therelease tab. The release tab will be touching your fingernail.

Note: You might hear a click when you place your fingertip between the coverand the release tab.

7. Grasp the front of the printer with your opposite hand.

8. Place the thumb of your hand at the rear of the printer against the raised part ofthe printer cover.

9. Press the release tab toward the front of the printer, while pushing the rear ofthe cover up with your thumb and lifting slightly on the front. As the cover isreleased and begins to move upward, remove your hand from under the printerand lift the cover up and off.

Note: You might have to rock the main cover back and forth slightly to get itfree of the printer unit.

To replace the main cover:

Main cover tab

Figure 17. Main cover tab



1. Ensure that the paper door is in the closed position, with its top cover removed.

2. Slide the main cover down over the unit until the main cover release tab snapsinto place.

Note: You might have to rock the main cover back and forth slightly to get itonto the unit.

Removing the paper-out sensor

Attention: Printer should be powered off. The following ESD handling procedureis recommended: You should touch the metal on the printer frame with the back ofyour hand before allowing the printhead to make contact with the printer. Also, see“Handling static-sensitive devices” on page 51.

Follow these steps to remove the paper-out sensor:

1. Turn off the printer and disconnect the power and signal cables from the rear ofthe printer.

2. Press the paper door release button to open the paper door (see Figure 15 onpage 53 for the location of the paper door release button).

3. Pull gently on the top of the paper-out sensor to pivot it open.

A B

4. Disconnect the cable that connects the paper-out sensor to the logic card.

5. Pull the paper-out sensor tab until the pivot point is removed from its hole; then,rotate the paper-out sensor up and out of the printer.

Attention: When you handle static-sensitive devices, take precautions to avoiddamage from static electricity. For details about handling these devices, see“Handling static-sensitive devices” on page 51.

Figure 18. Paper-out sensor



To install the paper-out sensor, complete the following steps:

1. Orient the paper-out sensor so the sensor is visible.

2. Position one of the pivot points as close as possible to a mounting hole.

3. Rotate the opposite end of the paper-out sensor into place. When the pivotpoints are in line with the mounting holes, you will hear it click into place.

4. Rotate the paper-out sensor to the closed position.



Removing the thermal printhead

Attention: The printer should be powered off. The following ESD handlingprocedure is recommended: You should touch the metal on the printer frame withthe back of your hand before allowing the printhead to make contact with theprinter. Also, see “Handling static-sensitive devices” on page 51.

Follow these steps to remove the thermal printhead assembly:

1. Remove the interface card (see “Removing the interface card” on page 52 forinformation on how to remove the interface card).

2. Remove both the top and main covers (see “Removing the covers” on page 53for information on how to remove the top covers).

3. Set the unit on its back.

A

Figure 19. Paper door release lever



4. While supporting the printhead with one hand, use a screwdriver with amagnetic head to remove the mounting screws; then lift the printhead partiallyout of the printer.

5. Disconnect the thermal printhead flat cable from the bottom of the printhead.

6. Disconnect the ribbon cable that connects the thermal printhead to the logiccard.

To replace thermal printhead, complete the following steps:

Note: When you replace the thermal printhead, run the offline test to reset thestatistics. See “Firmware offline tests” on page 45.

1. Orient the printer so the front of the unit is facing you.

2. Hold the printhead with the two black bars or print surface facing away fromyou; then connect the flat cable to the printhead

Note: Ensure the contacts on the flat cable are facing toward you. If they arenot, then remove and install the cable (see “Removing the thermalprinthead flat cable” on page 61 for information).

3. Place the unit on its back.

4. Align the threaded holes in the printhead with the mounting holes in the frame;then use screws to secure the printhead in place.

5. Install the main cover, top covers, and reconnect the signal and power cables(see “Removing the main cover” on page 55 and“Removing the main cover” onpage 55 for information).

Screws

Figure 20. Paper door release lever



Removing the logic card

Attention: The printer should be powered off. The following ESD handlingprocedure is recommended: You should touch the metal on the printer frame withthe back of your hand before making contact with the printer. Also, see “Handlingstatic-sensitive devices” on page 51.

Follow these steps to remove the logic card:

1. Remove the interface card (see “Removing the interface card” on page 52 forinformation on how to remove the interface card).

2. Remove the top and main covers (see “Removing the covers” on page 53 forinformation on how to remove both the top cover and the main cover).

3. Press the paper door release lever to put the paper door in the open position.

4. Press upward on the logic card release tab and rotate the top of the logic cardaway from the printer unit.

5. Lift the logic card up slightly to disconnect the bottom connector of the logiccard from the printer unit.

6. Note the position of the cables connected to the logic card; then disconnectthem.

7. The logic card can now be set aside in a static-protective package.

Note: If the logic card is to be reinstalled, take precautions to avoid damagefrom static electricity. For details about handling this device, see“Handling static-sensitive devices” on page 51, and then set the logiccard aside for future use. Otherwise, discard the logic card and see thefollowing steps for information on how to install the new logic card.

A

B

Figure 21. Removing the logic card



To install the logic card, complete the following steps:

1. Touch the static-protective package that contains the logic card to any unpaintedmetal surface; then remove the logic card from the package. Do not set the carddown.

2. Orient the logic card so the printed circuit board is facing the unit.

3. Connect the cables to the logic card. When you connect the thermal printheadflat cable, ensure the blue area is facing to the right.

4. Insert the header pins on the edge of the logic card into the flex cable connectoron the frame.

5. Rotate the top of the logic card into place until it you hear a click.

Note: Ensure that the ground strap makes contact with the tab on the logiccard.

6. Replace the covers (see “Removing the covers” on page 53 for information onreplacing the covers that you removed).

7. Connect the signal and power cables to the printer and turn the printer on.

After replacing the logic card, the serial number must be restored to the card (see“Storing a new serial number in the firmware after a logic or interface card change”on page 48).

Removing the thermal printhead flat cableTo remove the thermal printhead flat cable, complete the following steps:

1. Remove the top and main covers from the printer unit (see “Removing the topcover” on page 53 for information on how to remove the covers).

2. Remove the logic card (See “Removing the logic card” on page 60 forinformation on how to remove the logic card).

Note: Do not disconnect any cables other than the thermal printhead flat cablefrom the logic card.

3. Remove the thermal printhead (see “Removing the thermal printhead” on page58).

4. Remove the cable from the printer unit.

A

B

Figure 22. Grounding the logic card



Note: Be sure to note the orientation of the flat cable, paying close attention tothe blue stripe on each end of the cable and the length of each leg of thecable.

Notes:

1. Notice that one end of the cable is longer than the other. The longer end shouldbe installed into the printhead.

2. Do not reverse flip the cable during installation.

3. An improperly installed cable will result in no communication between the logiccard and the thermal print head.

To replace the thermal printhead flat cable, complete the following step:

1. Orient the cable so the longest end is facing up and the blue stripe facing awayfrom you.

2. Slide the long end of the cable into the printer unit just under the printheadmount.

3. Route the rest of the cable through the printer unit frame toward the logic card.

4. Connect the cable to the printhead; then install the printhead (see “Removingthe thermal printhead” on page 58 for information on how to replace theprinthead).

5. Connect the opposite end of the cable to the logic card; then replace the logiccard (see “Removing the logic card” on page 60 for information on how toreplace the logic card).

Removing the cutter motor and paper door assemblyFollow these steps to remove the cutter motor and paper door assembly:

1. Follow the steps in “Removing the logic card” on page 60 to access the cuttermotor and paper door assembly cable connector.

Note: Do not disconnect any cables other than the cutter motor and paper doorassembly cable from the logic card.

2. Remove the two screw that hold the cutter motor to the unit and remove thecutter motor.



3. Remove the paper door assembly:

a. Open the paper door assembly fully.

b. Unhook the lift springs on both sides of the unit and remove them from theirposts.

c. Lift the tip of the door brake while opening the paper door assembly furtherso that the tab at the end of the door brake clears its detent.

A

Figure 23. Cutter motor screws

A

B

Figure 24. Clearing the door brake



d. Lift the paper door assembly off its posts at the rear of the unit.

To replace the cutter motor and paper door assembly, complete the following steps:

1. Position the door assembly over the posts; then align the hinges on the doorassembly with the posts on the unit.

2. Set the door assembly on to the posts and hold it in the fully open position.

3. Align the drag strip with the retention bracket on the side of the unit.

4. Close the door assembly slightly while inserting the drag strip into the retentionbracket. You will hear the drag strip click as it passes the detent.

Note: Do not close the door completely.

5. Install the lift spring:

a. Orient the printer unit with one side facing you.

b. Orient the spring with the short leg facing up and toward the printer unitframe.

c. Place the spring onto the post and rotate the short leg of the spring enoughto avoid contact with the paper door assembly.

d. Align the end of the spring leg with the slot and hole in the paper doorassembly; then rotate the bottom of the spring toward the front of the printerunit and insert the hooked end into the mounting slot.

e. Repeat steps 5a through 5d to install the remaining spring; then, continue tothe next step.

6. Install the cutter motor:

a. Align the mounting holes in the motor with the holes in mounting bracket.

b. Install the mounting screws and secure the cutter motor.

7. Route the wires from the cutter motor and paper door assembly around the rightside of the printer unit frame.

8. Connect the cable to the logic card; then install the logic card (see “Removingthe logic card” on page 60 for information on how to install the logic card).

9. Install the main and top covers (see “Removing the main cover” on page 55 and“Removing the top cover” on page 53).

Removing the rollersTo remove the rollers, complete the following steps:

Note: Only use this procedure if you are replacing all rollers and the lift springs. Ifyou are only replacing the rollers (excluding the top roller), you only need toopen the top cover and proceed to Step 3 on page 65.

1. Remove the paper door assembly and lift springs (see “Removing the cuttermotor and paper door assembly” on page 62 to remove the lift springs andpaper door assembly).

Note: You do not need to remove the cutter motor or disconnect its cable fromthe logic card.

2. Remove the topmost roller by pushing apart the paper door assembly posts andpulling it out of its holes.



3. All other rollers are removed by pulling on the thinner portion of the roller to getits posts clear of their holes. You might find a small screwdriver useful forreaching the thinner portion of the roller.

To replace the rollers, complete the following steps:

1. Orient the printer unit with the paper cutter closest to you.

Paper doorassembly posts

Figure 25. Removing the topmost roller



2. Install the four lower rollers:

a. Orient the roller with the large gap to the left.

b. Insert the opposite end of the roller into the mounting hole on the right sideof the printer unit frame.

c. Bend the left side of the roller slightly and insert it into the mounting hole.

d. Repeat steps 2a through 2c for each of the remaining rollers.

3. Install the upper roller:

a. Align one end of the roller with a mounting hole.

b. Press the two sides of the frame apart and insert the opposite end of theroller into the mounting hole.

4. If necessary, replace the paper door assembly and lift springs (see “Removingthe cutter motor and paper door assembly” on page 62 for information).

Removing the low-paper sensorFollow these steps to remove the low-paper sensor:

1. Follow the steps in “Removing the logic card” on page 60 to access thelow-paper sensor cable connector.

Note: Do not disconnect any cables other than the low-paper sensor cable(three-wire connector) from the logic card.

2. Remove the low-paper sensor cable from its cable guides on the left side of theunit and slide it out from under the paper basket.

B

A

Figure 26. Place Holder for Future Artwork



3. Release (but do not remove) the left lift spring to allow the low-paper sensor tomove to the full counterclockwise position (as shown by �C�).

Note: You must pull the sensor slightly toward you to get it to lift over thewall-mount detente and move to the full counterclockwise position.

4. Tilt the low-paper sensor off its center post and lift it out of its slot.

To replace the low-paper sensor, complete the following steps:

1. Insert the bottom of the sensor into the slot on the printer unit and align the holein the sensor with the pivot point.

2. Rotate the top of the sensor toward the unit until it clicks into place.

3. Route the cable through the four cable guides along the left side of the unit andpass the cable under the paper basket and to the right side of the printer unit.

Note: It might be easier to route the cable through the guides if you press onewire at time of the low-paper sensor cable into the cable guides.

4. Connect the cable to the logic card; then install the logic card (see “Removingthe logic card” on page 60 for information on installing the logic card).

5. Rotate the sensor clockwise until it stops to the table mount position.

6. Push the leg of the left lift spring back into place. Ensure that the hook on theend of the spring is inserted into the slot completely.

7. Replace the main cover and top covers (see “Removing the main cover” onpage 55 and “Removing the main cover” on page 55 for more information).

8. Ensure the low-paper sensor is in the correct mounting position.

C

A

B

Figure 27. Low-paper sensor removal



Note: If the printer is being mounted on a wall, then the low-paper sensorshould be in the wall position. If it is being mounted on a 45 degreeangle or flat on a table top, then the low-paper sensor should be in thehorizontal position.

Removing the paper transport frame from the main frameTo remove the paper transport frame from the main frame, complete the followingsteps:

1. Remove the logic card (see “Removing the logic card” on page 60 for moreinformation) to gain access to the paper transport frame.

2. Remove the screw that holds the grounding strap to the main frame.

3. Press down on the paper transport frame release tab and slide the frame to theleft to remove it from the main frame.

Note: You might have to pivot the metal brake adjuster on the left side of thepaper transport frame to clear its guide slot on the main frame.

4. Remove the grounding strap from the frame.

To install the paper transport frame on the main frame, complete the followingsteps:

1. Position the transport frame over the main frame.

A

C

B

Figure 28. Removing the grounding strap from the main frame



2. Align the rear of transport frame with the pivot points on the main frame; thenpress the front of the transport frame down onto the main frame until it clicksinto place.

3. Use a screw to secure the ground strap and the two frames.



Appendix A. Parts listing

This section describes how to order field replaceable parts for the Models 1NR,1NA, and 1ND printers, including information on how to use the:

v FRU catalog

v Assembly diagram

v Parts assembly index

How to use the FRU catalog“Assembly 1: Models 1NR, 1NA, and 1ND” on page 72 includes drawings of theprinter parts, and a corresponding index for all field replaceable parts on page 72.The corresponding index provides the part number, the quantity required (units),and a description of the part.

Listed below is additional information about the parts assembly index.

SIMILAR ASSEMBLIESIf two assemblies contain a majority of identical parts, they are broken downon the same list. Common parts are shown by one index number. Partsspecific to one or the other of the assemblies are listed separately andidentified by description.

AR (As Required) in the Units column indicates that the quantity is not thesame for all machines.

NP (Non-Procurable) in the Units column indicates that the part isnon-procurable and that the individual parts or the next higher assemblyshould be ordered.

NR (Not Recommended) in the Units column indicates that the part isprocurable, but not recommended for field replacement, and that the nexthigher assembly should be ordered.

R (Restricted) in the Units column indicates the part has a restrictedavailability.

INDENTUREThe indenture is marked by a series of dots located before the partsdescription. The indenture indicates the relationship of a part to the nexthigher assembly.No Dot Main assemblyOne Dot Detail parts of a main assemblyOne Dot Subassembly of the main assemblyTwo dots Detail part of a one-dot subassemblyTwo dots Subassembly of a one-dot subassemblyThree dots Detail part of a two-dot subassembly

71

Assembly 1: Models 1NR, 1NA, and 1ND

1

2

3

4

5

7

6


Asm–Index

PartNumber Units Description

1– 80Y1252 1 Model 1NR, 58 mm, pearl white covers, no interface card– 99X9999 1 Model 1NA, 58 mm, pearl white covers, no interface card– 99X9999 1 Model 1ND, 58 mm, pearl white covers, no interface card– 80Y1253 1 Model 1NR, 58 mm, iron gray covers, no interface card– 99X9999 1 Model 1NA, 58 mm, iron gray covers, no interface card– 99X9999 1 Model 1ND, 58 mm, iron gray covers, no interface card– 80Y1250 1 Model 1NR, 80 mm, pearl white covers, no interface card– 99X9999 1 Model 1NA, 80 mm, pearl white covers, no interface card– 99X9999 1 Model 1ND, 80 mm, pearl white covers, no interface card– 80Y1251 1 Model 1NR, 80 mm, iron gray covers, no interface card– 99X9999 1 Model 1NA, 80 mm, iron gray covers, no interface card– 99X9999 1 Model 1ND, 80 mm, iron gray covers, no interface card– 50Y0026 1 Wall mount bracket––1 50Y0014 1 Interface card, RS-485, 24V–1 50Y0017 1 Interface card, RS-485, 38V–1 50Y0020 1 Interface card, RS-232, 24V–1 50Y0023 1 Interface card, USB, 24V–1 00L8101 Interface card, Ethernet, 24V––2 80Y1263 1 Logic card, base–2 80Y1260 1 Logic card, Hangual–2 80Y1261 1 Logic card, Japanese–2 80Y1258 1 Logic card, Simplified Chinese–2 80Y1259 1 Logic card, Traditional Chinese––3 50Y0074 1 Top cover, pearl white–3 50Y0076 1 Top cover, iron gray–4 50Y0078 1 Main cover, pearl white–4 50Y0080 1 Main cover, iron gray––5 50Y0090 1 Low paper sensor assembly– 50Y0086 1 v Low paper sensor– 50Y0088 1 v Low paper sensor cable–6 50Y0092 1 Paper transport frame

Includes frame, paper advance motor, printhead, tearbar, stationary cutter, gears,wall mount drag strip, and mounting screw

– 50Y0096 1 v Printhead with screws– 50Y0094 1 v Thermal printhead flat cable– 80Y1281 Paper-out sensor assembly–7 60Y3083 1 Paper door assembly, 80 mm

Includes inner cover, platen, cutter motor, top cutter blade, cutter sensor, dragstrip, and cover open springs.

–7 60Y3084 1 Paper door assembly, 58 mmIncludes inner cover, platen, cutter motor, top cutter blade, cutter sensor, drag

strip, and cover open springs.– 60Y3085 1 Paper guide, 58 mm– 50Y0082 1 Paper bucket roller kit (6 rollers, not shown)– 50Y0084 1 Miscellaneous parts kit (not shown)

Includes screws, clips, springs, ground straps, and drag strip.– 93F0415 1 Grease packet

Assembly 1: (continued)

Appendix A. Parts listing 73

Assembly 1: (continued)


Appendix B. Notices

This information was developed for products and services offered in the U.S.A.

Toshiba Global Commerce Solutions may not offer the products, services, orfeatures discussed in this document in other countries. Consult your local ToshibaGlobal Commerce Solutions representative for information on the products andservices currently available in your area. Any reference to a Toshiba GlobalCommerce Solutions product, program, or service is not intended to state or implythat only that Toshiba Global Commerce Solutions product, program, or service maybe used. Any functionally equivalent product, program, or service that does notinfringe any Toshiba Global Commerce Solutions intellectual property right may beused instead. However, it is the user's responsibility to evaluate and verify theoperation of any non-Toshiba Global Commerce Solutions product, program, orservice.

Toshiba Global Commerce Solutions may have patents or pending patentapplications covering the subject matter in this document. The furnishing of thisdocument does not give you any license to these patents. You can send licenseinquiries, in writing, to:

Toshiba Global Commerce SolutionsAttn: General Counsel3039 E. Cornwallis RdRTP, NC 27709

The following paragraph does not apply to the United Kingdom or any other countrywhere such provisions are inconsistent with local law: TOSHIBA GLOBALCOMMERCE SOLUTIONS PROVIDES THIS PUBLICATION "AS IS" WITHOUTWARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUTNOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. Some statesdo not allow disclaimer of express or implied warranties in certain transactions,therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors.Changes are periodically made to the information herein; these changes will beincorporated in new editions of the publication. Toshiba Global Commerce Solutionsmay make improvements and/or changes in the product(s) and/or program(s)described in this publication at any time without notice.

Toshiba Global Commerce Solutions may use or distribute any of the informationyou supply in any way it believes appropriate without incurring any obligation toyou.

Any references in this information to non-Toshiba Global Commerce Solutions Websites are provided for convenience only and do not in any manner serve as anendorsement of those Web sites. The materials at those Web sites are not part ofthe materials for this Toshiba Global Commerce Solutions product and use of thoseWeb sites is at your own risk.

Information concerning non-Toshiba Global Commerce Solutions products wasobtained from the suppliers of those products, their published announcements orother publicly available sources. Toshiba Global Commerce Solutions has not testedthose products and cannot confirm the accuracy of performance, compatibility or

75

any other claims related to non-Toshiba Global Commerce Solutions products.Questions on the capabilities of non-Toshiba Global Commerce Solutions productsshould be addressed to the suppliers of those products.

This information is for planning purposes only. The information herein is subject tochange before the products described become available.

Open source and third-party software may be included in this firmware. Please seethe Third Party Notices within the release notes for this printer. The release notes(file aip46v4.txt) are found in the 4610 SureMark Printer, Microcode files forFirmware Update package available from the Toshiba Global Commerce Solutionssupport website.


|||||



Telecommunication regulatory statementThis product is not intended to be connected directly or indirectly by any meanswhatsoever to interfaces of public telecommunications networks, nor is it intendedto be used in a public services network.

Electronic Emission NoticesWhen you attach a monitor to the equipment, you must use the designated monitorcable and any interference suppression devices that are supplied with the monitor.

Federal Communications Commission (FCC) StatementThis equipment has been tested and found to comply with the limits for a Class Adigital device, pursuant to Part 15 of the FCC Rules. These limits are designed toprovide reasonable protection against harmful interference when the equipment isoperated in a commercial environment. This equipment generates, uses, and canradiate radio frequency energy and, if not installed and used in accordance with theinstruction manual, may cause harmful interference to radio communications.Operation of this equipment in a residential area is likely to cause harmfulinterference, in which case the user will be required to correct the interference athis own expense.

Properly shielded and grounded cables and connectors must be used in order tomeet FCC emission limits. Toshiba Global Commerce Solutions is not responsiblefor any radio or television interference caused by using other than recommendedcables and connectors or by unauthorized changes or modifications to thisequipment. Unauthorized changes or modifications could void the user's authority tooperate the equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to thefollowing two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference thatmay cause undesired operation.

Industry Canada Class A Emission Compliance statementThis Class A digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d'Industrie CanadaCet appareil numérique de la classe A est conforme à la norme NMB-003 duCanada.

Australia and New Zealand Class A Statement

Attention: This is a Class A product. In a domestic environment this product maycause radio interference, in which case the user may be required to take adequatemeasures.

European Union Electromagnetic Compatibility (EMC) DirectiveConformance Statement

This product is in conformity with the protection requirements of EU CouncilDirective 2004/108/EC on the approximation of the laws of the Member Statesrelating to electromagnetic compatibility. Toshiba Global Commerce Solutions

Appendix B. Notices 77

cannot accept responsibility for any failure to satisfy the protection requirementsresulting from a non-recommended modification of the product, including the fittingof non-Toshiba Global Commerce Solutions option cards.

This product has been tested and found to comply with the limits for Class AInformation Technology Equipment according to CISPR 22/European Standard EN55022. The limits for Class A equipment were derived for commercial and industrialenvironments to provide reasonable protection against interference with licensedcommunication equipment.

Attention: This is a Class A product. In a domestic environment this product maycause radio interference in which case the user may be required to take adequatemeasures.

Responsible manufacturer:

Toshiba Global Commerce Solutions3039 Cornwallis RoadBuilding 307Research Triangle Park, North Carolina 27709United States of America

European Community contact:

Toshiba Global Commerce SolutionsBrand Manager - Europe, Middle East & Africa3 NEW SQUARE, FELTHAM, TW14 8HB Great BritainBuilding: | Floor: NA | Office: MOBILETel: 44-7967-275819e-mail: [email protected]

Germany Class A StatementDeutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A EU-Richtliniezur Elektromagnetischen Verträglichkeit

Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EGzur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeitin den EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein.

Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zuinstallieren und zu betreiben. Des Weiteren dürfen auch nur von der Toshiba GlobalCommerce Solutions empfohlene Kabel angeschlossen werden. Toshiba GlobalCommerce Solutions übernimmt keine Verantwortung für die Einhaltung derSchutzanforderungen, wenn das Produkt ohne Zustimmung der Toshiba GlobalCommerce Solutions verändert bzw. wenn Erweiterungskomponenten vonFremdherstellern ohne Empfehlung der Toshiba Global Commerce Solutionsgesteckt/eingebaut werden.

EN 55022 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden:“Warnung: Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann imWohnbereich Funk-Störungen verursachen; in diesem Fall kann vom Betreiberverlangt werden, angemessene Maβnahmen zu ergreifen und dafür aufzukommen.”

Deutschland: Einhaltung des Gesetzes über die elektromagnetischeVerträglichkeit von Geräten


Dieses Produkt entspricht dem “Gesetz über die elektromagnetische Verträglichkeitvon Geräten (EMVG)”. Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG inder Bundesrepublik Deutschland.

Zulassungsbescheinigung laut dem Deutschen Gesetz über dieelektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der EMC EGRichtlinie 2004/108/EG) für Geräte der Klasse A

Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG dasEG-Konformitätszeichen - CE - zu führen.

Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller:

Toshiba Global Commerce Solutions3039 Cornwallis RoadBuilding 307Research Triangle Park, North Carolina 27709United States of America

Der verantwortliche Ansprechpartner des Herstellers in der EU ist:

Toshiba Global Commerce SolutionsBrand Manager - Europe, Middle East & Africa3 NEW SQUARE, FELTHAM, TW14 8HB Great BritainBuilding: | Floor: NA | Office: MOBILETel: 44-7967-275819e-mail: [email protected]

Generelle Informationen:

Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022Klasse A.

Japan Voluntary Control Council for Interference Class A statement

Attention: This is a Class A product based on the standard of the VoluntaryControl Council for Interference (VCCI). If this equipment is used in a domesticenvironment, radio interference may occur, in which case, the user may be requiredto take corrective actions.

Japan Electronics and Information Technology Industries Association(JEITA) statement

Japan Electronics and Information Technology Industries Association (JEITA)Confirmed Harmonics Guidelines with Modifications (products greater than 20 A perphase)


Korean communications statementPlease note that this device has been approved for business purposes with regardto electromagnetic interference (Type A). If you find this is not suitable for your use,you may exchange it for a non-business purpose one.

Russian Electromagnetic Interference (EMI) Class A statement

People's Republic of China Class A electronic emission Statement

Attention: This is a Class A product. In a domestic environment this product maycause radio interference, in which case the user may be required to take adequatemeasures.

Taiwan Class A compliance statement


European Community (EC) Mark of Conformity StatementThis product is in conformity with the protection requirements of EC CouncilDirective 89/336/EEC on the approximation of the laws of the Member Statesrelating to electromagnetic compatibility. Toshiba Global Commerce Solutionscannot accept responsibility for any failure to satisfy the protection requirementsresulting from a non-recommended modification of the product, including the fittingof non-Toshiba Global Commerce Solutions option cards.

This product has been tested and found to comply with the limits for Class AInformation Technology Equipment according to CISPR 22 / European Standard EN55022. The limits for Class A equipment were derived for commercial and industrialenvironments to provide reasonable protection against interference with licensedcommunication equipment.

Warning: This is a Class A product. In a domestic environment this product maycause radio interference, in which case the user may be required to take adequatemeasures.

Electrostatic Discharge (ESD)

Attention: Electrostatic discharge (ESD) damage can occur when there is adifference in charge between the part, the product, and the service person. Nodamage will occur if the service person and the part being installed are at the samecharge level.

ESD damage prevention

Anytime a service action involves physical contact with logic cards, modules,back-panel pins, or other ESD sensitive (ESDS) parts, the service person must beconnected to an ESD common ground point on the product through the ESD wriststrap and cord.

The ESD ground clip can be attached to any frame ground, ground braid, greenwire ground, or the round ground prong on the AC power plug. Coax or connectoroutside shells can also be used.

Handling removed cards

Logic cards removed from a product should be placed in ESD protective containers.No other object should be allowed inside the ESD container with the logic card.Attach tags or reports that must accompany the card to the outside of the container.

Japanese Electrical Appliance and Material Safety Law statement

Japanese power line harmonics compliance statement


Cable ferrite requirementAll cable ferrites are required to suppress radiated EMI emissions and must not beremoved.

Product recycling and disposalThis unit must be recycled or discarded according to applicable local and nationalregulations. Toshiba Global Commerce Solutions encourages owners of informationtechnology (IT) equipment to responsibly recycle their equipment when it is nolonger needed. Toshiba Global Commerce Solutions offers a variety of productreturn programs and services in several countries to assist equipment owners inrecycling their IT products. Information on Toshiba Global Commerce Solutionsproduct recycling offerings can be found on the Toshiba Global Commerce Solutionsproduct recycling web site.

Español:Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en lanormativa nacional o local aplicable. Toshiba Global Commerce Solutionsrecomienda a los propietarios de equipos de tecnología de la información (TI) quereciclen responsablemente sus equipos cuando éstos ya no les sean útiles. ToshibaGlobal Commerce Solutions dispone de una serie de programas y servicios dedevolución de productos en varios países, a fín de ayudar a los propietarios deequipos a reciclar sus productos de TI. Se puede encontrar información sobre lasofertas de reciclado de productos de Toshiba Global Commerce Solutions en el sitioweb Toshiba Global Commerce Solutions product recycling.

Notice: This mark applies only to countries within the European Union (EU) andNorway.

Appliances are labeled in accordance with European Directive 2002/96/ECconcerning waste electrical and electronic equipment (WEEE). The Directivedetermines the framework for the return and recycling of used appliances asapplicable throughout the European Union. This label is applied to various productsto indicate that the product is not to be thrown away, but rather reclaimed upon endof life per this Directive.

Remarque : Cette marque s’applique uniquement aux pays de l’Union Européenneet à la Norvège. L’etiquette du système respecte la Directive européenne2002/96/EC en matière de Déchets des Equipements Electriques et Electroniques(DEEE), qui détermine les dispositions de retour et de recyclage applicables auxsystèmes utilisés à travers l’Union européenne. Conformément à la directive, laditeétiquette précise que le produit sur lequel elle est apposée ne doit pas être jetémais être récupéré en fin de vie.


www.ibm.com/ibm/environment/products/recycling.shtml



In accordance with the European WEEE Directive, electrical and electronicequipment (EEE) is to be collected separately and to be reused, recycled, orrecovered at end of life. Users of EEE with the WEEE marking per Annex IV of theWEEE Directive, as shown above, must not dispose of end of life EEE as unsortedmunicipal waste, but use the collection framework available to customers for thereturn, recycling, and recovery of WEEE. Customer participation is important tominimize any potential effects of EEE on the environment and human health due tothe potential presence of hazardous substances in EEE. For proper collection andtreatment, contact your local Toshiba Global Commerce Solutions representative.

Disposal of IT products should be in accordance with local ordinances andregulations.

Battery return programThis product may contain sealed lead acid, nickel cadmium, nickel metal hydride,lithium, or lithium ion battery. Consult your user manual or service manual forspecific battery information. The battery must be recycled or disposed of properly.Recycling facilities may not be available in your area. For information on disposal ofbatteries go to the Battery disposal web site or contact your local waste disposalfacility.

For Taiwan:

Please recycle batteries.

For the European Union:

Notice: This mark applies only to countries within the European Union (EU)

Batteries or packaging for batteries are labeled in accordance with EuropeanDirective 2006/66/EC concerning batteries and accumulators and waste batteries


www.ibm.com/ibm/environment/products/battery.shtml

and accumulators. The Directive determines the framework for the return andrecycling of used batteries and accumulators as applicable throughout the EuropeanUnion. This label is applied to various batteries to indicate that the battery is not tobe thrown away, but rather reclaimed upon end of life per this Directive.

Les batteries ou emballages pour batteries sont étiquetés conformément auxdirectives européennes 2006/66/EC, norme relative aux batteries et accumulateursen usage et aux batteries et accumulateurs usés. Les directives déterminent lamarche à suivre en vigueur dans l'Union Européenne pour le retour et le recyclagedes batteries et accumulateurs usés. Cette étiquette est appliquée sur diversesbatteries pour indiquer que la batterie ne doit pas être mise au rebut mais plutôtrécupérée en fin de cycle de vie selon cette norme.

In accordance with the European Directive 2006/66/EC, batteries and accumulatorsare labeled to indicate that they are to be collected separately and recycled at endof life. The label on the battery may also include a chemical symbol for the metalconcerned in the battery (Pb for lead, Hg for mercury and Cd for cadmium). Usersof batteries and accumulators must not dispose of batteries and accumulators asunsorted municipal waste, but use the collection framework available to customersfor the return, recycling and treatment of batteries and accumulators. Customerparticipation is important to minimize any potential effects of batteries andaccumulators on the environment and human health due to the potential presenceof hazardous substances. For proper collection and treatment, contact your localToshiba Global Commerce Solutions representative.

This notice is provided in accordance with Royal Decree 106/2008 of Spain: Theretail price of batteries, accumulators and power cells includes the cost of theenvironmental management of their waste.

For California:Perchlorate material – special handling may apply

Refer to www.dtsc.ca.gov/hazardouswaste/perchlorate.

The foregoing notice is provided in accordance with California Code of RegulationsTitle 22, Division 4.5, Chapter 33: Best Management Practices for PerchlorateMaterials. This product/part includes a lithium manganese dioxide battery whichcontains a perchlorate substance.

Flat panel displaysThe fluorescent lamp in the liquid crystal display contains mercury. Dispose of it asrequired by local ordinances and regulations.


http://www.dtsc.ca.gov/hazardouswaste/perchlorate

Monitors and workstationsConnecticut: Visit the website of the Department of Energy & EnvironmentalProtection for information about recycling covered electronic devices in the State ofConnecticut, or telephone the Connecticut Department of Environmental Protectionat 1-860-424-3000.

Oregon: For information regarding recycling covered electronic devices in the stateof Oregon, go to the Oregon Department of Environmental Quality site.

Washington: For information about recycling covered electronic devices in the Stateof Washington, go to the Department of Ecology Web site or telephone theWashington Department of Ecology at 1-800-Recycle.


www.ct.gov/dep

www.ct.gov/dep

www.deq.state.or.us/lq/electronics.htm

https://fortress.wa.gov/ecy/recycle/

TrademarksThe following are trademarks or registered trademarks of Toshiba, Inc. in the UnitedStates or other countries, or both:

ToshibaThe Toshiba logo

The following are trademarks of Toshiba Global Commerce Solutions in the UnitedStates or other countries, or both:

AnyPlaceSureMarkSurePointSurePOSTCxWave

The following are trademarks of International Business Machines Corporation in theUnited States or other countries, or both:

DB2DB2 Universal DatabaseIBM and the IBM logoPS/2Wake on LANWebSphere

Linux is a trademark of Linus Torvalds in the United States, other countries, or both.

Magellan is a registered trademark of Datalogic Scanning, Inc.

SYMBOL a registered trademark of Symbol Technologies, Inc.

Microsoft, Windows, Windows NT, and the Windows 95 logo are trademarks ofMicrosoft Corporation in the United States, other countries, or both.

Celeron and Intel are trademarks of Intel corporation in the United States, or othercountries.

Java and all Java-based trademarks and logos are trademarks of SunMicrosystems, Inc. in the United States, or other countries, or both.

Other company, product, or service names may be trademarks or service marks ofothers.


Index

Numerics4610

adjusting and maintaining 35hardware requirements 26introduction 1operating system requirements 22

Aacoustics, printing 32addressing 7adjusting the 4610 35assembly diagram 72Auto IP 7

Bbar codes, supported 33battery return program 83

Ccable ferrite requirement 82calling for service 26Class A compliance statement

Australia and New Zealand 77China 80European Union 77, 81FCC (USA) 77Germany 78Industry Canada 77Japan 81Russia 80Taiwan 80

cleaning recommendations 37code pages, resident 33communication interfaces 3

Ethernet interface card 4RS-232 interface card 3RS-485 interface card 4USB interface card 3

configuration fileexamples 20format 17

connector pin assignments 30covers

main cover 55top cover 53

cutter motor 62

Ddamage from electrostatic discharge 81DHCP 7diagnostics 39

diagnostics packageEthernet printer 39RS-232 printer 42RS-485 printer 42USB printer 42

dimensions, physical 29disposal of equipment 82

Eelectromagnetic Interference statement

Russia 80electronic emissions notices 77

Australia and New Zealand 77China 80European Union 77, 81FCC (USA) 77Germany 78Industry Canada 77Japan 81Korea 80Taiwan 80

electrostatic discharge (ESD) 81end of life disposal 82equipment disposal 82Ethernet

configuration 6interface card 4SNMP 8

Ethernet printerdiagnostics package 39troubleshooting scenarios 40

European Union battery recycling statement 83

Ffeatures 1ferrite requirement 82firmware offline tests 45flat cable, thermal printhead 61flat panel displays 84FRU catalog

assembly diagram 71how to use 71parts listing 71

Hhandling static-sensitive devices 51hardware adjustment procedures 35hardware requirements 26height, all models 29HTTP server POST 15humidity requirements 29

87

Iinstalling

large paper rolls 36interface card 52interfaces, communication 3introduction 1

JJapan Electronics and Information Technology Industries

Association statement 79Japanese Electrical Appliance and Material Safety Law

statement 81Japanese power line harmonics compliance

statement 81Japanese VCCI Council Class A statement 79

KKorean communications statement 80

Lloading and replacing the paper roll 35locating the power button 21location of

power button 21printer label 27

logic card 60low paper sensing and calibration 43low-paper sensor 66

Mmain cover 55maintaining the 4610 35mercury-added statement 84MIB II 10model and feature description 2model number location 26models and features 1

Nnotices 75

battery recycling 83cable ferrites 82electronic emissions 77electrostatic discharge (ESD) 81end of life disposal 82Toshiba 75

Ooffline tests

customer receipt test 48opening the paper door 35operating system requirements 22

RS-485 23

operating system requirements (continued)USB 25

Ppaper

large rolls 36supported types 36thermal specifications 36

paper door assembly 62paper roll placement 35paper roll, loading and replacing 35paper transport frame 68paper-out sensor 56parts listing 73perchlorate 84physical dimensions 29power button

location 21printer label 27printer sharing 21printhead cleaning, thermal head 37printing width, speed, and acoustics 32Private Enterprise MIB 8product specifications 29publications xiii

Rremoval and replacement

cutter motor 62interface card 52lift spring 64logic card 60low-paper sensor 66main cover 55paper door assembly 62paper transport frame 68paper-out 56rollers 64thermal printhead 58thermal printhead cable 61top cover 53

removinglogic card 60thermal printhead 58

resident code pages 33rollers 64RS-232 printer

diagnostics package 42RS-485 printer

diagnostics package 42operating systems 23

running tests and diagnostics 39

Ssafety information xisensors

low-paper 66paper-out 56


serial number location 26specifications 2speed, printing 32static-sensitive devices, handling 51storing a new serial number in the firmware 48supported paper types 36

TTaiwanese battery recycling statement 83temperature requirements 29testing the 4610 43thermal paper specifications 36thermal printhead 58thermal printhead flat cable 61top cover 53Toshiba Global Commerce Solutions support website

sitesupport site xiii

trademarks 86troubleshooting 49

UUSB printer

diagnostics package 42operating systems 25

Wweight, all models 29width, printing 32

Index 89

G362-0565-05

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