support.pgi
DESCRIPTION
http://support.pgi.com. http://support.pgi.com For live chat with a customer care representative or to submit a trouble ticket, select the country you are located. Support Tickets. http://support.pgi.com/us/ You can submit a support ticket from the left navigation bar. Support Tickets. - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: support.pgi](https://reader035.vdocuments.us/reader035/viewer/2022062408/56812fbc550346895d953db2/html5/thumbnails/1.jpg)
http://support.pgi.com
1
http://support.pgi.comFor live chat with a customer
care representative or to submit a trouble ticket, select the country you are located.
![Page 2: support.pgi](https://reader035.vdocuments.us/reader035/viewer/2022062408/56812fbc550346895d953db2/html5/thumbnails/2.jpg)
Support Tickets
2
http://support.pgi.com/us/You can submit a support ticket
from the left navigation bar
![Page 3: support.pgi](https://reader035.vdocuments.us/reader035/viewer/2022062408/56812fbc550346895d953db2/html5/thumbnails/3.jpg)
Support Tickets
3
Start by choosing product and support area
Choose Technical Support for Trouble Reporting
![Page 4: support.pgi](https://reader035.vdocuments.us/reader035/viewer/2022062408/56812fbc550346895d953db2/html5/thumbnails/4.jpg)
Support Tickets
4
Then select “Submit a Support
Ticket”A customer online case form pops up for their
specific needs
1. Online service breakout will either be web or audio
2. Please provide the name, phone number and the email address of the
individual you would like PGi to follow up with.
3. In the problem description, please be as detailed as possible; including the
time zone the issue was experienced.
”
![Page 5: support.pgi](https://reader035.vdocuments.us/reader035/viewer/2022062408/56812fbc550346895d953db2/html5/thumbnails/5.jpg)
Live Chat
5
You can enter a live chat from the left navigation bar. Online Customer support is available
24x7x365 customer support site.
![Page 6: support.pgi](https://reader035.vdocuments.us/reader035/viewer/2022062408/56812fbc550346895d953db2/html5/thumbnails/6.jpg)
Live Chat
6
Start by selecting the type of service, or department…
Choose Conferencing.Type in your Name, Client ID or
Passcode, E-Mail Address, Phone Number and type a short
description
![Page 7: support.pgi](https://reader035.vdocuments.us/reader035/viewer/2022062408/56812fbc550346895d953db2/html5/thumbnails/7.jpg)
Live Chat
7
You will interact with a customer care agent in a real
time manner.