supporting cross-device web search with social navigation-based mobile touch interactions

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Shuguang Han 1 , Daqing He 1 , Zhen Yue 2 & Peter Brusilovsky 1 1. University of Pittsburgh, 2. Yahoo! Labs 1

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Shuguang Han1, Daqing He1, Zhen Yue2 & Peter Brusilovsky1

1. University of Pittsburgh, 2. Yahoo! Labs

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}  Task-centered personalized search ◦  Ahn, J.-w., Brusilovsky, P., He, D., Grady, J., and Li, Q.

(2008) Personalized Web Exploration with Task Models. In: Proceedings of the 17th international conference on World Wide Web, WWW '08, Beijing, China, April 21-25, 2008, ACM, pp. 1-10

}  Social navigation for social search ◦  Farzan, R. (2009). A Study of social navigation support

under different situational and personal factors (Ph.D. Thesis). University of Pittsburgh

}  What is relevant on a page? ◦  Loboda, T. D., Brusilovsky, P., and Brunstein, J. (2011)

Inferring Word Relevance from Eye-movements of Readers. In: Proceedings of 2011 International Conference on Intelligent User Interfaces,IUI 2011, Palo Alto, California, USA, 2011, pp. 175-184

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4/23/08  WWW  2008   3  

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}  Cross-device web search ◦  A common search condition in commercial search engines

(Wang et al., 2013) ◦  Refers to the case that a user initializes an information need

on one device but complete it in another (Montañez et al., 2014) �  Often observed for exploratory and complex search tasks

}  Automatic support of cross-device web search is an important research topic ◦  Support = better ranking of relevant documents ◦  Re-rank relevant documents based on users’ search history

(query history and click-through)

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}  Support queries in the current session using search history from the previous session ◦  Using click-through as relevance feedback (Han et al., 2015) ◦  Re-rank the default Google search results

}  Two problems ◦  Using the full-text of click-through documents is too noisy ◦  Click-through history in mobile may be too few

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q1 q2 q3 q4 q5 q6 q7 q8

To-be-supported queries

Search context modeling and document re-ranking

}  Mobile touch interaction (MTI) can be used to locate the most relevant subdocument content ◦  Basic idea: low touch speed may indicate users’ interests on

the corresponding subdocument content (Han et al., 2015) ◦  Applying this method in click-through documents can model

users’ search context more accurately

}  MTIs from other users can be used to vote for the most relevant content ◦  Social search based on social navigation (Brusilovsky, et al., 2004)

}  Our social navigation MTI approach considers both of the two advantages

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Goal: Rank relevant documents of query qi for U3

Ranking relevant documents based on: 1: pure query keywords 2: query + the full-text of P1 3: query + subdocument chunk (C6) inferred from self MTI 4: query + subdocument chunks (C1, C3 & C6) inferred from social navigation MTIs

Note: We will talk later (in slide 10) to illustrate the way of extracting the subdocument chunks.

}  Two conditions ◦  Mobile-to-desktop (M-D) search: 1st session on mobile, 2nd

session on desktop ◦  Desktop-to-desktop (D-D) search: 1st session on desktop, 2nd

session on desktop ◦  We also explore the possibility of applying MTIs from the 1st

session of M-D to the 2nd sessions of both M-D and D-D.

}  Three task types ◦  Product (PD) ◦  People (PE) ◦  News (NE) ◦  Total six tasks with two for each type

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}  Procedure ◦  Each participant goes through the same six tasks ◦  Three on M-D and three on D-D ◦  Latin square for task and search condition orders ◦  Each participant is asked to rate the relevance for saved

documents

}  Data collection ◦  24 participants. 961 queries. 1,790 visited pages ◦  3,286 MTIs: drag down/up (71%) are dominated MTIS

}  Ground truth and evaluation ◦  We aggregate relevance scores from all users (with Bayesian

smoothing, see Han et al., 2015) for ground-truth ◦  nDCG@20 for evaluation

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Session1 (8 minutes / Task) Session 2 (7 minutes / Task)

Mobile Desktop Desktop Desktop

PD1, PE1, NE1 PD2, PE2, NE2 PD1, PE1, NE1 PD2, PE2, NE2

M-D (1st session) D-D (1st session) M-D (2nd session) D-D (2nd session)

One example of experiment procedure (task order and device order were rotated in both two sessions)

Experiment system interfaces for desktop search (left) and mobile search (right)

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q1 q2 q3 q4 q5 q6 q7 q8

To-be-supported queries

Search context modeling and document re-ranking

}  Using context-sensitive retrieval model ◦  Infer search context

�  from the full-text of click-through �  from the self-MTI based subdocument chunks �  from the social navigation-MTI based subdocument chunks

◦  Re-rank documents using the learning-to-rank algorithm ◦  Evaluate new ranking list based on the ground-truth

Default search results

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MTI position P MTI speed S Inactive time I after MTI

Reading zone z = [P – M, P + M]. M = 15 words in this paper.

If S ≤ certain speed and I ≥ certain seconds, z is treated as a relevant document chunk.

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}  Two experiments ◦  Applying social navigation-based MTIs on M-D ◦  Applying social navigation-based MTIs on D-D

�  Using MTIs from M-D for desktop click-through documents

}  Four models to compare ◦  Pure google results (G) ◦  Re-rank G using full-text of click-through (G + HF) ◦  Re-rank G using self-MTI based document chunks (G + HMTI-S) ◦  Re-rank G using social navigation MTI based document

chunks (G + HMTI-SN)

}  Task effects ◦  PD, PE and NE tasks

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Table 1. nDCG of different runs on M-D. ~HX means a significance comparing to HX

    nDCG@20   Sig. (~HF)   Sig. (~HMTI-S)  

G   0.3974   ↓, p<0.001   ↓, p<0.001  

G+HF   0.4298   -   ↓, p=0.004  

G+HMTI-S   0.4421   ↑, p=0.004   -  

G+HMTI-SN   0.4497   ↑, p<0.001   ↑, p=0.003  

Experiment results : •  MTIs help locate more relevant content: both G+HMTI-S and

G+HMTI-SN are significantly better than G+HF. •  Social navigation MTIs (G+HMTI-SN) further improve the

search performance over the self-MTIs.

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Table 2. Task effects. Numbers in bold (italics) indicates p<0.05 compare with HF (HMTI-S) using Wilcoxon signed-rank test

    PD   PE   NE  

G   0.4012↓   0.4648↓   0.3286↓  

G+HF   0.4300   0.4835   0.3773  

G+HMTI-S   0.4276   0.5077↑   0.3902  

G+HMTI-SN   0.4249   0.5197↑   0.4019↑  

Experiment results: •  PE and NE show the same trend as overall results, while PD

has no significance. •  The necessity of considering task differences when

applying search context-based retrieval model

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Table 3. nDCG of different runs on D-D. ~HX means a significance comparing to HX

    nDCG@20   Sig. (~HF)   Sig. (~HMTI-SN)  

G   0.4068   ↓, p<0.001   ↓, p<0.001  

G+HF   0.4452   -   ↓, p=0.610  

G+HMTI-SN   0.4491   ↑, P=0.610   -  

Experiment results : •  Social navigational MTIs do not improve the performance.

o  This may indicate that users have different intentions when they visit the same web page from different devices.

•  Only using the Social Navigation MTIs under the similar search queries (G+HMTI-SN-Q), we observe the significant performance boost.

G+HMTI-SN-Q   0.4549   ↑, P=0.021   ↑, P=0.006  

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Table 4. Task effects. Numbers in bold (italics) indicates p<0.05 compare with HF (HMTI-S) using Wilcoxon signed-rank test

    PD   PE   NE  

G+HF   0.3612   0.5420   0.4308  

G+HMTI-SN   0.3575   0.5462   0.4498  

G+HMTI-SN-Q   0.3608   0.5529↑(p=0.06)   0.4576↑  

Experiment results: •  Same as M-D, PE and NE show the same trend as overall

results, while PD has no significance. This indicates the necessity of considering task differences when applying search context-based retrieval model

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}  Conclusions ◦  MTI-based subdocument content gives more fine-grained

relevant information ◦  Social navigation MTIs achieve better performance because of

its ability of aggregating users’ voting for relevance ◦  Social navigation MTIs can be applied not only in M-D but also

in D-D, which could benefit commercial search engines who have both mobile and desktop search logs ◦  Generalizing social navigation MTIs across different search

contexts should be careful

}  Future work ◦  Combing social navigation-based MTI with self-based MTIs ◦  Studying the utility of social navigation MTIs in a natural

search setting (rather than control lab study)

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More details: Han, S., He, D., Yue, Z., and Brusilovsky, P. (2015) Supporting Cross-Device Web Search with Social Navigation-Based Mobile Touch Interactions. In: F. Ricci, K. Bontcheva, O. Conlan and S. Lawless (eds.) Proceedings of 23nd Conference on User Modeling, Adaptation and Personalization (UMAP 2015), Dublin, Ireland, June 29 - July 3, 2015, Springer Verlag, pp. 143-155, also available at http://link.springer.com/chapter/10.1007/978-3-319-20267-9_12.