support staff conference celebrate our customers delivering excellence
TRANSCRIPT
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Support Staff Conference
CELEBRATE OUR CUSTOMERS
DELIVERING EXCELLENCE
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Helen KeetchProgramme Coordinator
Delivering Excellence
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Toilets
Fire Exit
First Aid
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AGENDA
DELIVERING EXCELLENCE PROGRAMME EXPLAINED
PILOT PROGRAMME CHAMPION - PRESENTATION
INTERACTIVE EXCELLENCE EXERCISE
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Mission, Vision and Values
SUPPORTING AND DEVELOPING OUR PEOPLE TO
DELIVER EXCELLENCE WITH COMMITMENT AND
PASSION
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Earning less
Owe more
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University of AmsterdamUniversity of ViennaUniversity of InnsbruckUniversity of OsloUniversity of CopenhagenUniversity of DebrecenUniversity of Helsinki
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“Why come to Portsmouth if there are no graduate
opportunities?”
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22-23,000 students
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We as a University are not selling a product. We are selling our service, our promise and our ability, to not just be adequate,
but to be excellent.
http://www.port.ac.uk/departments/services/humanresources/managementandstaffdevelopment/DeliveringExcellence/
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WHO ARE OUR CUSTOMERS ?
WHAT SERVICE STANDARDS DO
YOU HAVE IN PLACE ?
ARE YOU AWARE OF HOW YOUR
BEHAVIOUR IMPACTS THOSE AROUND YOU
? 2% OR MOOD HOOVER ?
HOW DO WE MEASURE OUR SUCCESSES ?
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DELIVERING EXCELLENCE PROGRAMME OF EVENTS
1. Customer Insight
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