support slide 2014
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04/09/2023 Blackbaud Confidential 1
• Client-focused, small company culture
• Award-winning self-service tools
• Unlimited product support 8:30 am – 8:00 pm ET Monday - Friday
• Several ways to access support:• 8000+ knowledge base articles added or
improved in 2013 alone• More than 50 videos added to YouTube and
knowledge base this year- Social support on Twitter, Facebook, & LinkedIn- Chat support, online support through a customer
portal, & phone support- Ongoing blogs & webinars
• User Groups
• Forums
• Dedicated Account Manager
UNLIMITED SUPPORT FOR ALL CLIENTS
√ 200+ Customer Support Analysts to serve you √ Over 1,300 contacts per day
√ 94% customer satisfaction rating √ 80% of issues resolved on first contact