support services - cubic corporation · 2017-10-21 · support locations for the latest news and...
TRANSCRIPT
SupportServices
In the farthest corners of the world, we enhance voices with innovative technologies.
Assurance. Here when you need us.StandardWe are committed to giving you the best possible user experience. All our products come with Standard support powered by an extensive online self-help portal, online document library and chat assistance, plus telephone support, software updates and returns warranty for the first 12 months.
▼▼ Self-help portal: an easy-to-navigate searchable resource including support ticket management, online chat, software downloads, tutorials and more
▼▼ Online document library: Instant access to manuals, datasheets, application notes, solution guides and many more documents
▼▼ Free access to software updates and telephone technical support for 12 months
▼▼ Return-To-Base Vocality hardware warranty for first 12 months of ownership
▼▼ Receive VOS software updates and telephone support after 12 months by extending your Standard warranty at any time
GoldThe Gold support package extends the features of Standard with added benefits, to provide a greater level of cover. Gold support is ideal for users that require faster response times and have a need to manage support budgets on a multi-year basis.
▼▼ Includes all the benefits of Standard support
▼▼ Priority 4 hour response during Vocality business hours
▼▼ Free repair or replacement of hardware products
▼▼ Discount for customers wanting to upgrade their hardware
▼▼ Priority booking of instructor-led technical workshops
▼▼ Where required, access to pre-release software updates
▼▼ Minimum level for OPUS software support & upgrades
Gold AdvanceThe Gold Advance is our highest level support package, providing total peace of mind and is ideally suited to users that require maximum uptime on their network.
▼▼ Includes all the benefits of Gold support▼▼ Priority 2 hour response during Vocality
business hours▼▼ Direct access to a Technical Account
Manager▼▼ Advance replacement of faulty hardware
Vocality Assurance is a complete suite of operational maintenance and support services supplementing your product. Support consists of three different service packages uniquely designed to provide you with the ongoing support it needs.
2 / Service Brochure
Standard Gold Gold Advance
Application SupportVOS software support & upgrades
Configuration assistance
OPUS software support & upgrades
Technical support via phone and email
Priority 4 hour support during business hours
Priority 2 hour support during business hours
Technical Services PortalOnline support ticketing & technical documentation downloads
Access to latest manuals (software & hardware)
Discount on Vocality training courses
Vocality Appliance Repair
Repair or replace if repair not possible First Year Manufacture
Free Repairs / Replacement
Advance Replacement
Repair Times 30 Days 10 Days 10 DaysAdditional BenefitsOnline chat support
Technical Account Manager
Access to live & pre-recorded product webinars
Discount on upgrades (Vocality hardware)
Priority access to quarterly instructor-led technical workshops (held at Vocality offices)Access to pre-release software as part of a beta testing program
Technical Training.
Across all of our courses, our goal is to deliver highly informative and engaging content that will help you make the most of your Vocality solution, with plenty of hands-on learning.
Standard Training CourseThe Standard Training Course introduces the Vocality product range, the available features and functions and how to configure them. All students will learn:
▼▼ How to choose the best Vocality product for their solution▼▼ Configure and integrate Vocality products into a network▼▼ Basic troubleshooting techniques
This course is designed for individuals who need to design, install and maintain networks containing Vocality products.
Advanced Training CourseThe Advanced Training Course introduces students to the more complex features available in Vocality products such as:
▼▼ Tunnelling▼▼ Dynamic routing▼▼ Security features▼▼ Advanced diagnostics
This course is designed for individuals who need to design, install, use and maintain Vocality equipment within a complex network environment.
All students attending the Advanced Training Course must have already completed the Standard Training Course and ideally have some practical hands-on experience with the Vocality product range.
For further information visitwww.vocality.com/training
There’s really no better way to learn about our products.
We offer a number of courses, all designed to develop your skills and improve your knowledge of Vocality products. All courses are presented by experienced support engineers and typically run for two days, but can be adapted should you require specialized training. They are usually held at Vocality offices, but can be delivered at your premises if you prefer.
Support Locations
For the latest news and updates, follow us on twitter @vocality
www.vocality.com
Cubic Mission Solutions21580 Beaumeade Circle, Suite 230Ashburn, VA 20147 United Statest: +1 (703) 787 9133 f: +1 (703) 787 9136e: [email protected]
Cubic Mission SolutionsLydling Barn, Lydling Farm, Puttenham Lane
Shackleford, Surrey GU8 6AP United Kingdomt: +44 1483 813 130 f: +44 1483 813 131
V1.9 Jan 2017