support communities
DESCRIPTION
Support Communities. Site upgrade/migration update. Support Communities. Increase user satisfaction Provide an easy way to find knowledge Give everyone instant access to solutions to issues Product Information and Announcements Interact with Peers, Experts, and Bentley Colleagues - PowerPoint PPT PresentationTRANSCRIPT
© 2014 Bentley Systems, Incorporated
Support CommunitiesSite upgrade/migration update
2 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Support Communities
• Increase user satisfaction– Provide an easy way to find knowledge– Give everyone instant access to solutions to issues
• Product Information and Announcements
• Interact with Peers, Experts, and Bentley Colleagues
• Join an Industry Community
• Share Best Practices and Solutions
• Become a Bentley-empowered Most Valuable Professional (BeMVP)
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• Provide proactive support– Known issue alerts and self-healing – Promote adoption of new features
• Not just English– Taking localization into account
• Gain support efficiencies– Minimize ”easy”/repeat questions (answers are online)– Allow for more focus on complex issues– Extend insights, support reach, market influence– Facilitate business scalability
Support Communities
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Increased Value to Bentley SELECT
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Getting There
Direct to Be Communities– http://communities.bentley.com/
Via Bentley CONNECT– http://apps.bentley.com/bentleyconnect/
Via RSS feeds Via www.Bentley.com
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Community Look and Feel
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Community Look and Feel
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Community Look and Feel
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Product Category
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Forum – Your Discussions
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Forum – Verified Answers
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Question or Discussion?
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Forum – Verified Answers
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Improved Search
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Filter Your Search
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Useful Places
• The Bentley Institute Blog– Posts about current training availability:
• Free training includes:– Online QuickStart courses– 2013 LEARNing Conference Materials, e.g. The Building Track
Learning Path:http://learn.bentley.com/app/Public/ViewLearningPathDetails?lpId=104237
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Coming Soon!
• Project-related communities– Including things like IM abilities for project constituents
• Ideation
• Calendars
• Product documentation and ReadMes
• Reuse of information across other Web properties
• Closer connection with webinars
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Coming Soon!
• Role-based access
• Mobile experience
• Easier navigation and content harvesting
• Reputation
• Among a number of other things