supply chain materials management warehouse inventory sla.pdf · supply chain ‐ materials...
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Supply Chain ‐ Materials Management Warehouse Inventory
On Campus
Off Campus
On Campus
Off Campus
On Campus
Off Campus
On Campus
Off Campus
Quality of Performance (KPI)
Adjusted Fill‐rate = 1033/1065 lines or 8730/9000 pieces
X X
Data Source Omnicell / MMISTarget 97% of adjusted fill Report To Business Operations
& Facilities AVP
Frequency Activity occurs Daily ‐ Reported Monthly
Quality of Performance (KPI)
Adjusted Fill rate = 272/280 lines or 6305/6500 pieces
X X X X X X
Data Source MMIS
Target 97%Report To Business Operations
& Facilities AVP
Frequency Activity occurs Daily Reported Monthly
Quality of Performance (KPI)
Adjusted Fill rate = 43/45 lines or 800/825 pieces
X X X X X X
Data Source MMIS
Target 97%
Report To Business Operations & Facilities AVP
Frequency Activity occurs Daily Reported Monthly
Health CareServices
WEB Order Activity Pick activity (retrieve from warehouse stock to support department's needs)avg. of 50 orders, 280 lines, 6500 pieces
Special Order Activity ‐ Fax, Phone, Walk‐in (retrieve from warehouse stock to support department's needs)avg. of 25 orders, 45 lines, 825 pieces
BusinessAcademicResearch
Omnicell Order Pick activity (retreive from warehouse stock to support Omnicell)avg. of 75 orders, 1065 lines and 9,000 pieces per day
Shaded service box denotes a trackingfunction has not yet been set up. 1
Supply Chain ‐ Materials Management Warehouse Inventory
On Campus
Off Campus
On Campus
Off Campus
On Campus
Off Campus
On Campus
Off Campus
Health CareServices
BusinessAcademicResearch
Quality of Performance (KPI)
On‐Time / Number of Pieces
X X
Data Source SCL
Target 100%
Report To Business Operations & Facilities AVP
Frequency Activity occurs Daily Reported Monthly
Quality of Performance (KPI)
On‐Time / Number of Pieces
X X X X X X
Data Source SCLTarget within 20 minutesReport To Business Operations
& Facilities AVP
Frequency MonthlyQuality of Performance (KPI)
Adjusted fill rate = 97%/x # of orders or 97% / x # of cylinders
X X X X X X
Data Source MMISTarget 97% of adjusted fill
rateReport To Business Operations
& Facilities AVP
Frequency Activity occurs Daily Reported Monthly
Delivery of Omnicell Order Activity ( Deliver to Hosp SR 7 days per wk by 9:00 PM and 12PM Deliver to VL M,W,F by 8 AM Deliver to VLBC & VLTC M,W,F by 10:00 AM
Delivery of Rush / Stat Orders to User Areas
Cylinder Order Activity for Warehouse Stocked Cylinder Gases / x # of cyl orders, x # of cylinders per day
Shaded service box denotes a trackingfunction has not yet been set up. 2
Supply Chain ‐ Materials Management Warehouse Inventory
On Campus
Off Campus
On Campus
Off Campus
On Campus
Off Campus
On Campus
Off Campus
Health CareServices
BusinessAcademicResearch
Quality of Performance (KPI)
Accuracy of Data X X X X X X
Data Source AccuTrax / Peoplesoft / Datamart
Target 99.90%
Report To Business Operations & Facilities AVP
Frequency Monthly
Quality of Performance (KPI)
Customer Feedback X X X X X X X X
Data Source SurveyTarget Respond to all
inquiries within 24 hrs.
Report To Business Operations & Facilities AVP
Frequency Annually
Customer Service Help Desk Inquires for: item information, order information, return of merchandise
Management of CylindersOrdersDelivered/ReturnedBillingPaymentTracked for Vendor Payment and Customer Billing (avg. of 3000 cylinders per month)
Shaded service box denotes a trackingfunction has not yet been set up. 3