supervisory development final project
DESCRIPTION
ProjectTRANSCRIPT
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Epicure
Carolina CarrilloSupervisory Development
Final Project
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Background Information
Who was with me: My sister
Time: 3:00pm
Date: March 1st 2014 (Saturday)
Location: Epicure
Address: 4711 S le Jeune Rd, Coral Gables, FL 33146
Phone: (305) 661-0734
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Parking Lot
Confusing
Different parking options
Does not have a clear access into the restaurant
Clean and well illuminated
Plenty available parking spaces.
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Atmosphere and Décor
Tables inside, outside and there are also seats at the counter.
Music.
There are several televisions in the restaurant to provide entertainment.
It has bright lighting inside but outside during the night it’s a little more dim.
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Critique of labor force
Server (Natalia) knew the menu and provided us with several recommendations.
There are no host/hostess.
The servers took about a minute or two to notice I was standing there not sure where to seat.
Drink runners promptly provided us with water and bread for the table.
When I left they thanked me for eating there.
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Table
Salt, pepper, paper napkins and different kinds of sugars.
Silverware handed out after we sat down.
Menus were already at the table.
The table was clean as well as the chairs.
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Server Critique
Natalia seemed well trained, knew the menu and provided us with several recommendations.
She was polite and friendly.
Dressed with uniforms including ties and apron.
She took our drink order first then came back for the food order.
Suggested a taco salad special and the soups of the day.
Food was handed out promptly.
Checked table constantly.
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Food and Beverage Critique
Food was amazing, it tasted very good.
We ordered two taco salads, one with beef, the other with chicken.
Good portion, I would say it was actually big.
The temperature of the food was fine.
Well presented.
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Restrooms
Odor free
Clean
Soap dispensers working properly
The floor was very clean
Trash cans need to be put in each cubicle
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Prices
A little expensive compared to what is expected.
Drinks are $6.45 for juices and lemonade which I consider are actually expensive.
Tip was not included on the bill, it was optional.
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Best and Worst Points
Good Points Could Improve
Service was excellent Prices are too high
Food tasted very good Parking directions before entering the
building are not clear
Staff was very friendly Find a way to make the tables and in general the restaurant look more sophisticated
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General Opinion
Even though I consider the prices are actually high I would go back because of the service. Servers and general staff were friendly and were constantly making sure our dinner was fine.
The restaurant was clean and as I finished eating the busboys promptly took away the dirty plates and brought more water to the table.