Facilitated by Ian Pattersonrenowned trainer and author of theCII’s JO7 study text -Supervision in a Regulated Environment

People management skills,assessment and developingcompetence

Suitable for new and existing supervisors;

FCA required supervisor skills independently assessed;

Structured CPD to demonstrate ongoingdevelopment;

Build effective people management skills;

Pre-course reading included;

Post-course CPD certificate and individualdevelopment report provided;

Maximum of 12 delegates per course

SupervisorAccreditationCourse

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Prestigious venue:Ricoh Arena

Coventry18th October 2016

thePattersonGroup

Ricoh ArenaCoventry

16th May 2017

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The FCArequirements.........Under FCA guidance, all advisors whocarry out regulated activities must beappropriately supervised. In addition,supervisors of investment advisers notassessed as competent must:

‘have the necessary coaching andassessment skills as well as technicalknowledge and experience to act as acompetent supervisor and assessor.’ (TC2.1.4G)

For existing supervisors, they must be ableto show this competence has beenmaintained (TC2.1.12R)

To quote the FSA in Consultation paper10/12;‘For the avoidance of doubt: a file checkis not supervision’.

What about other regulatory areas….?

Of course, within other regulated activitiessuch as mortgages and general insurance,there are no specific supervisorrequirements. However, supervisors withinthese activities are still expected to becompetent and should be able todemonstrate coaching and assessmentskills.

Other regulatory pressures….?

There are other regulatory pressures totake into account as well – ranging fromthe need to have adequate systems andcontrols post RDR, to Treating CustomersFairly (TCF). These too can place apremium on having first-rate supervisoryskills. For example:

..all of us found the day interesting,informative and effective. The facilitationof the day was refreshingly straight anddetailed feedback was excellent.

Richard Mahon, T&C OfficerCompliance, Aon Consulting Limited

You are always reluctant to go on thingslike this as you have so much todo - normally, but I found it veryrefreshing indeed and came away with acouple of good points, that will beadopted into the company. Thank you verymuch for that.

Andrew SingletonDirector, Money Advice and Planning Ltd

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The challenges……..How do you show that new supervisors candemonstrate their competence before actingin this role? How do you do it in a way thatsupports the business?

How do you ensure existing supervisorsdevelop their skills? As a minimum, could youdemonstrate they have maintained theircompetence?

Last but not least, how can you do all of thisin a way that develops your business?

Our approach tosupervisor training….Any T&C scheme is only as good as itssupervisors. More than this, we believe thatgood supervision is an essential businessdriver. High performing businesses have greatpeople managers and a client-centricapproach. It’s not just about monitoring andrecord keeping; lasting value comes from thedevelopment of skills and confidence.

How do you ensure the advice given toclients is correct?How do you develop an adviser’s client-facing skills?How do you ensure the ongoing qualityof the advice your firm provides to clients? T H E   T & C   S P E C I A L I S T S

thePattersonGroup

Our solution……..Supervisor Accreditation Course

Target AudienceBoth new and experienced supervisors.

Learning AimsTo develop and demonstrate the key skills required by the FCA to supervise and develop staff performance.

To independently assess and develop key skills and benchmark these against industrybest practice.

Explain current FCA topics/supervisoryissues e.g. risk-based supervision, TCF,RDR

Assess skills accurately using an observation aid

Prioritise the adviser’s developmentneeds

Conduct constructive feedback meetingswith the adviser to develop areas ofweakness and build on strengths

Conduct effective role-play simulations

Benchmark skills and exchangeexperiences

Learning ProcessPre-course reading to cover knowledge

requirements

1 day workshop (with assessments)

Record of assessments anddevelopment plan

Content

Also available in-house

Timings 9.30 to 4.30

Qualifies for 6 hours CPD

Our credentials……..Experience

Ian Patterson will run this course. He has trained several thousandsupervisors in all regulatory areas sinceT&C rules were introduced in 1993. Thishas involved working with a wide rangeof prestigious organisations. He wasformerly a T&C officer for a major insurer.

JO7 / AF6

Ian Patterson is the author of the CII’s J07study text: Supervision in a RegulatedEnvironment. He is a senior examiner andauthor of the CII study text AF6-SeniorManagement and Supervision.

Excellent. Ian needs a medalfor putting up with us. Howdoes he do it? Only course Ihave ever enjoyed.

SWStratford-Upon-Avon

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Qualifications

Regulatory training involves assessments andthe documentation of this. Ian Patterson is aD32/D33 qualified assessor as well as being aChartered Insurance Practitioner, qualifiedcoach and a prestigious CII Accredited Trainer.

Email info@pstgroup.co.uk or visit our website for futher details at www.pstgroup.co.uk

Taking the next step……..BOOKING FORMVenueRicoh Stadium - 18th October 2016Price: £225 per day + VAT (£270 inc) per delegate

Delegate details:

Name

Email address

Business name

Business address

Daytime telephone numberplease photocopy to register more than one delegate

Job Title

Post code

Payment detailsCheque. Please make cheques payable to The Patterson Group Ltd. Send payment and a copy of thisform to: The Patterson Group, 31 Clifton Drive, Lytham, Lancashire FY8 5QY An invoice will be issued on receipt

BACs. Please send booking form to The Patterson Group and we will confirm payment details.Please note we are unable to take credit card payments.

Terms and conditions. No refunds are allowed within 30 calendar days before the course. Substitutes may be allowed and subject to availability, delegates may switch venues at thediscretion of The Patterson Group. For full terms and conditions, see our website.

Ricoh Stadium - 16th May 2017

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