Supervising Through Motivation

Discussion Session #75

Supervising Through Motivation

In this session, you will learn: To develop high morale and enthusiasm

among employees To create an environment that allows others

to perform to the best of their ability To develop in yourself the qualities that

good supervisors possess

Leadership and People

Develop high morale and enthusiasm among employees

Know and understand objectives Keep people informed Know and enforce all company policies and

regulations Assign work, overtime, discipline, and rewards on

an impartial basis Welcome suggestions

Problem areas for new supervisors Poor delegation Wanting to be “buddies” with your

employees Wrong use of authority Being a poor role model

Keys to Leadership Communicating an exciting vision Building self confidence in employees Supporting your employees Hiring the right people Setting high standards Establishing policies in writing Making the job satisfying and enjoyable Providing feedback Letting employees participate

Assigning Tasks

Make the task clear and “do-able”

Demonstrate the task is important and meaningful

Challenge workers to stretch their abilities

Be honest about tasks

Personality Traits of Successful Supervisors Patience Tolerance Sensitivity Decisiveness Sense of Humor Ability to listen

The Basic Listening Sequence An overall summary

of the issue, ex: “Could you tell me about that?”

The key facts of a situation

Any important emotions or feelings that need to be addressed

Basic Listening Sequence

1) Open question- “Could you tell me what you’d like to talk to me about…”

2) Closed question- “Who was involved with the production line problem?” “Did you check the main belt?”

3) Encouragers-Repetition of key words and restatement of longer phrases

4) Paraphrases- “Sounds like you’ve consulted with almost everyone.”

5) Reflection of feeling- “I sense you’re upset and troubled by Hank’s reaction

6) Summarization- Summarize the problem from the client or employee’s point of view

Basic Listening Sequence

Now imagine you are a manager talking with an employee who has been late with a critical assignment. Your task is to use the Basic Listening Sequence to find out what the employee’s explanation is before you take action.

Basic Listening Sequence

Open question Closed question Encourager Paraphrase Reflection of feeling Summary